Viator – Page 9

I am following up again regarding the outstanding debt of $284 which has been overdue since the end of July & August for Cruising Cairns Bike Tours - Cairns, Australia. Last time I spoke on the phone to Viator representative Michelle Bassil over a month ago, I was told that the payment would come through on the 29th of October. As it is now the 7th of November, I can see that another month has gone by without this matter being seriously addressed.

Below again are the details of these bookings:

BR-[protected]
Booking Date: 18/6/2017 ---- Tour Date: 20/6/2017
1x$63.20 -Unpaid Jeff McKee - Morning City Bike Tour

BR-[protected]
Booking Date: 2/7/2017 ---- Tour Date: 20/7/2017
4 x$55.20 -Unpaid KUAH HOE SIM - Half Day City Sunset Bike Tour

I am now reading about all of the other suppliers that are not getting paid and am very concerned with the integrity of your company. Please let me know what steps have been/ will be taken to get this ongoing problem resolved.

Regards,
Emily Araman

Hello. We made a booking via viator for the tour as quoted for 25th oct 2017 3 adults.
On this day when we arrived at Julie's Travel as requested to be told that the palace was not open on this day due to an event. We was advised that we could still do the sight seeing tour and not do the palace (with no palace refund) or alternatively do the full tour the day after.
We was in fact leaving Madrid on 26th oct so this was it possible. On 26th we decided to see how much the palace would be to do the tour at the extra cost before we left that afternoon. The tour was €11 each.
If possible can you refund the cost we have now paid due to the palace tour being cancelled on the 25th oct.
Many thank
Rebecca

I booked a tour via viator.com aka trip advisor for maroco majorelle garden and camel ride with local guide tour company navvete. I booked for 3 person which is more expensive than book for group because they charge you by person. But reality it was a sharing tour with others. I mailed a complaint and asked a refund, but they insist that they never mention that it will be a private tour. The question is why i have to pay more if i have to share with other people? Dont trust them at all, once your money in, they will never give it out. Please...Never trust them at all. Just look for tour refference feom your hotel, more rely and easier to complaint if something happen.

I've bought a private tour to the Cape Town wineries. This was the BR-[protected] reservation for 5 people.

Unfortunately, one of us, Leonardo Oliva, can't go. Is that possible to change the booking from 5 to 4 people?

Could you pay me back the Leonardo's fee?

The total price was 522.05 US Dollars and his fee costed 104.41 US Dollars.

Could you credit it back in my credit card?

Can I have the voucher changed to 4 people without cancellation?

Waiting your answer, I thank your comprehension

I had booked Shared arrival transfer from Fiumicino Airport to Hotel. Was told someone would be waiting at arrivals with a name board. Flight arrived on time but no one waiting at arrivals. Eventually found Aviator desk with unhelpful staff member who waved us over to a coffee shop and told to wait. 45 minutes later went back to desk only to be told we were waiting for others to arrive. Finally left for hotel almost 3 hours after arriving at Airport. Dreadful service. Staff at desk unhelpful, dismissive and rude - smirking at us. Would not recommend to anyone. Service in no way reflects info sent out by Aviator and quite frankly is a shamble

Itinerary Number: [protected]
Private Half-Day Tour: Highlight's of Sintra from Lisbon
4 People - 2:30pm
Date: Sat, Sep 09, 2017
Booking Reference: BR-[protected]

Hello,

I have booked this trip: 33423P14 on the phone with your team. The trip I called for as you can see was a fully guided tour and since we had only half day, dedicated for it, it was important for us to have a guide who was fully knowledgeable. This was confirmed with me on the phone that the trip was fully guided.

Little did we know, that the one she booked us one, which had a different itinerary number was ONLY for a driver. We had no history from Jose, who was a fantastic driver but not a tour guide at all. We paid 244.80 Euros just for a driver and we ended up having no Information at all about Lisbon nor Sintra.

I am requesting for a refund of that tour as this was a VERY BIG disappointment to our expectations and requests. My family and I have often booked with Viator and never did we experience such disappointment.

Regards,

Sophie

We took a viator tour for Budapest Parliament House - UNESCO site on 22-Sept 2017.We were charged $100 for two of us, which we thought was pretty expensive but since both of us are really interested in gaining knowledge about history, architecture of these buildings we were ok to pay for such a heavy fee.
To our disappointment all that Viator did was call us to Hotel Intercontinental (which was the pick up point) and drop us till the Parliament building. This was it.We were handed over to another representative and it was quiet confusing there. We were then given our entry tickets by one of Viator representatives at the building entrance. Highly disorganized.
And like all other tourists we were send inside with a common guide who was catering to everybody (tourists who were not through viator and had purchased online tickets or tickets at the counter itself).
The guide at the Parliament House, we felt she herself lacked information about the building and hence was just trying to quickly finish the tour without giving any tourists a chance to ask questions.
1.5hr tour is what has been promised to tourists purchasing this voucher but the tour barely lasts for 30-45 mins.
It has been mentioned on the viator website that information regarding the neo gothic architecture, arches and turrets will be shared.Importance of the building and importance of various rooms and objects will be provided to us, none of the above was done.
We did not expect this kind of tour after paying $100 for two. We could have bought tickets at the counter itself, which would have costed us $18-20. And we would have had the same guide and done the same trip.
We were not even dropped back .Fail to understand what did viator charge us that extra $60 for?
Would request viator to refund this money, it is really not fair on their part to charge tourists extra money when they fail to provide any kind of service for those extra dollars which they are charging us.
Really upset with viator and their Parliament tour.

I booked a private driver to pick up our party of 8 at Charles De Gauelle airport in Paris. When we arrived there was no driver waiting for us. Luckily, there was a girl, Jamol, who works for Paris Shuttle waiting for other passengers, who was able to help us. Basically I was told that they never received our flight information, which we all know that you won't receive a confirmation without this information. Jamol was able to find a driver to take us to our hotel in Paris after waiting for an hour. I understand that mistakes are made but you need to own up to them and not blame them on the client. I was extremely disappointed as to the way this was handled. Jamol was the only good thing that happened with this booking.
I booked this reservation on September 21st for pick up on September 22nd. My Booking Reference Number is VIATOR629298861.
I would like a full refund.

I went on the Baja California grand tour yesterday and it was managed appallingly. When we first got on the bus the tour guide told us he didn't want to be there and he had had a fight with his boss and almost quit. He told us it was his wife's birthday and that he needed to be with her. He explained that someone else would drive us back at the end of the day from the Mexican border. When asked by one of the customers if he would stay with us until we were safely picked up by another tour guide he said yes.
Throughout the day there was no commentary or any pointing out of major highlights or significant buildings. He simply dropped us at different destinations and told us when to be back at the bus. After our last stop he drove us to the border and gave one of the customers a phone number to ring to get someone to pick us up. This was completely inappropriate. He left us to cross the border by ourselves and then we were stranded on the US side of the border. There was no one to meet us. Eventually an Uber driver came and took some of us back to the Santa Fe station. It was so badly handled and unprofessional that I think I should get a full refund.

This was booked for 2nd September 2017 at the Pennsy - Pennsylvania Avenue New York - price £38.86. When we turned up at the venue there was no show - spoke to the Manager and he had never heard of the show and was very upset that Viator had sold tickets to a show which was not at his premises - this was the last night of our trip to New York and a very big disappointment.

I am contacting you regarding this booking for my Transfer from SFO Airport, when I arrived with my family after a 10+ hour flight we followed the instructions to access the transfer, found two very young men trying to take names/surnames of bookings and allocate the transfers. The two young men could not speak very good English and were not able to manage the situation, the Queue was exhaustive and as new customers came onto the list they lost track of who should be allocated transfers next. Some customers arriving were just allowed to access the next Transfer, we were apparently 4th on the list to be allocated but after a 55 minute wait were told we could be a further 1 hour wait!.

The young men could not spell our Surname they wrote down "Mallet" instead of Moore, we were wanting a Transfer to Beuna Visto Motel, 1599 Lombard Street, San Francisco but we all got too tired from waiting in the heat. It looked like we were not going to be able to access our Transfer so we ended up getting a Taxi to our reservation. I am therefore requesting a full refund of the Transfer Cost we have paid.

ALSO:
I have just returned from our holiday to San Francisco/Las Vegas and wish to complain regarding the very expensive Activity we booked for through yourselves. The Information advertised to entice us to purchase from you grossly mislead and did not fulfill the contract :

Firstly I would like to point out we did not get picked up from our Hotel, we had to walk to a nearby hotel.

Secondly We were told to be at the Pick Up point at 7am (which we were) BUT we did not get picked up until 9am!, We kept calling the Providers to be told various explanations.

Thirdly We were expecting a barbecue Lunch, this did not materialise.

I feel, the advertising is mis- leading and did not represent the package we actually experienced. Therefore I would appreciate an element of the fee we have paid.

Hi - we booked a 5 hour riding excursion including barbecue. The excursion lasted for a total of 3 hours and no food of any description was provided. We were taken back to our hotel, arriving at midday. The time when I am writing this email id 13:20, 40 minutes before the excursion was due to end. Can we please have a full refund because we were not given accurate imformation when we made the booking. John-Paul Waite.

We booked an airport transfer from Faro airport, Portugal to Albufeira. When booking I was asked to submit all my flight details including flight number and time of arrival. I had received booking confirmation from Viator and payments were taken from my account. On Tuesday 5th Sept, we arrived at Faro airport looking out for our pickup. Nothing. Decided to give them the benefit of the doubt as new tour operators were coming through the arrivals part. Still nothing. So I decided to call the operator: Destinos Curtos Agência de viagens Unipessoal Lda. [protected] to find out their whereabouts. I was really frustrated when a man answered the phone who didn't really know what was going on but said he hasn't received any bookings come through matching my booking ref or even that day and couldn't even send a car for at least 2 hours. I felt massively let down and wasn't exactly the best start to our holiday. After trying every other tour operator in the airport, who were all fully booked too, the only option was to get a private taxi at our own cost - having waited around for nearly an hour and very stressed as we're stranded in the airport. This wasn't cheap either so just added fuel to the fire and contact Viator immediately. Well there's no surprise to find out they have appalling customer service and am still waiting for a ressolution on the matter.
Best Regards,
Wayne.

Dear Customer Service,
I have recently been on holiday to Rome. We decided to take part in a 3hr ravioli and meatballs class during our visit, which we booked through your website.
Upon arrival at the destination, there were no instructions on our booking confirmation of where to go (as it was an apartment block), nor was there any name. We waited outside the apartment block for almost 30 minutes asking passersby and locals if they knew where we should be. No one could help.
I also rang your number listed on the website for further instruction. The operator was very unhelpful, she couldn't give us any more information than we already had, she couldn't get hold of the tour guide and to my disbelief, I had been on the phone to a US number the whole time. So not only could the operator not help, but I have been charged a hefty fine for calling your number whilst abroad. I think it's disgraceful that you don't list uk or European numbers for help when you clearly have tours/classes/workshops etc to book all over the world.
I am extremely disappointed in both the service received by your customer help team and that you could not provide alternative numbers to call. There is no mention on your website anywhere that this is a US number and could incur charges.
I expect to be reimbursed for the charges I have received(£18.26), as it was due to the lack of information given on the booking confirmation which made me have to make the call in the first place.
I look forward to hearing from you, regarding this matter.

Rosie Lines

On August 30, 2017 we had a problem with our tour today. My booking reference number is BR-[protected] and my Itinerary Number is [protected]. Today we were not able to go into the villa rufolo for free. Ouur tour guide mentioned to contact Viator directly for reimbursement and a refund as the tour information in our booking was misleading as it clearly stated that the garden was included in the price that we paid.

Regards

Richard

I would like to make a complaint about Reembolso Viator #BR-[protected] - Private Tour: Cajón del Maipo with Lunch and Wine from Santiago.

I paid for a tour with termal waters, but it was unavaliable at the time of my trip, so the agency asked if i would like to continue with the ride and they would reimburse me for the difference (it was a USD81.00).

They said in 7 business days I would see it in my credit card, but i got nothing. So i sent them an email and they said there was an error and they would do the procedure again and asked me to wait again for 7 business days.

Again, the deadline has passed and i got nothing in my credit card.

Very disappointing!

[protected]

^confirmation number

I ordered this ticket but had to cancel it since my bus changed times, I attempted to cancel within 30 minutes - I was told to refer to your cancellation policy. I understand your policy, it is very clear, but also I wish that you would understand when I cancel the order almost immediately. Thank you for your time!

Regards,
Daniel Christjansen

We booked the tour with the helicopter & Colorado river . This part of the tour was good bit left very little time to see other attractions.
We were the only two people on our tour doing the helicopter & therefore told by our driver not to go to the Ranch and to bring our lunch back and eat it on the bus.
We managed 2 minutes on the skywalk after the line we were in. Went to get lunch at Eagle Rock lookout & were handed a paper plate with another paper plate on top. Didnt even have time to look at lookout
Had to leave lunch as impossible to stand in bus with paper plates.
Not happy with the amount of money it cost us to have to miss half our tour & lunch.
Had 2nd tour in San Francisco which was very good.
Very disappointed with Canyon tour.
Thanking you
Anne Edwards

I request a refund for this service on the 21/08/2017 which was not provided and stranded us at the airport in the middle of the night.We booked it for 12.30AM and after waiting for an hour were told by the Grey Line company representative that the car was not ordered by Aviatior at all yet the payment of 195& has been taken from our credit card.
Mr.Chaim Feldman

This is a complaint regarding the non payment of services by Viator to a Viator registered supplier. Payments have been received regularly over the last couple of months, however last month there was payments made late, however they still came through. This month, the payments have not been received at all, we received our last payment on the 19th July for work completed second half of April and beginning of May. We were then to get payment around the 15th of August for work done in the second half of July and beginning of August, this has not been forthcoming. The total amount outstanding is ZAR 130 000.00 or +- US$ 10 000.00
Our client number is V1034225
Thw resolution would be to pay us for our services rendered to Viator INC