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4.2 1172 Reviews

Viator Complaints Summary

1 Resolved
215 Unresolved
Our verdict: Engaging with Viator at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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J
5:27 am EDT
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Viator sivota blue lagoon full-day cruise from corfu

We as 4 couples booked for the tour from internet for the 23rd of August 2018 with Booking Ref of BR-[protected] and BR-[protected].

When we arrived to the port we were surprised as the boat that was to take us was nothing like the picture in the advert. Both pictures are added below.

This is deceiving the customers.

As, from the picture of the boat one expects a certain quality. Whereas the boat we were taken with, was not only too crowded (hard to find a seat) but the quality of the service was very poor.

We certainly are not going to book thru Viator again, unless we get an attention to our problem and receive at least 50% compensation.

Hoping to get a reply soon,

Regards

Jozef Nassi

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4:16 pm EDT

Viator berchtesgaden and eagle's nest (booking reference br-[protected])

Dear Sir/Madam

I booked the Berchtesgaden and Eagles Nest tour through Viator for Friday, 10 August (Booking Reference BR-[protected]). I don't know whether anyone else attending this tour will go to the trouble of writing to you but there were a lot of dissatisfied people on this tour.

Firstly, when I arrived at the meeting place outside the Karstadt Department Store, the guide, Arnoud, was annoyed with two customers in front of me who had electronic vouchers even though Viator indicated that either a paper or electronic voucher would be acceptable.

He was extremely unprofessional and on the bus he spent most of the time talking to the driver WHILST SMOKING AN E-CIGARETTE AND PUFFING SMOKE ALL OVER THE PASSENGERS. Surely smoking is not permitted on a tour bus. I would not have booked this tour had I known I would be exposed to smoking as I am extremely allergic to smoke and have ended up with a very sore throat as a result.

When we arrived at the venue, he was vague about what there was to see there and told everyone we could not see the bunkers as they were closed for renovation. However, this was not true and, as a guide, he should have known there was a bunker under the Hotel Zum Turken which was open for viewing. I only found this out after being told by another customer who had gone for a walk and discovered it was open.

We all paid €20.00 which we knew was required for the tour. He did not tell us there was a fee to visit the Dokumentation Museum. He made us aware that the red buses take you up to the Eagles Nest and told us to be back at the meeting area at precisely 1.44 pm. I was led to believe we needed to see everything before meeting him at 1.44. I, therefore, purchased a return ticket for the red bus which was €16.60, visited the Eagles Nest quickly and returned to the allotted meeting place at 1.44 whereupon Arnoud proceeded to blow e-cigarette smoke in our faces again after gathering everybody together in a group. This is not only a health hazard but it is extremely rude.

I paid €16.60 for the bus ticket only to discover at 1.44 pm when we met that he had purchased the tickets and was taking us up on the red bus. He refused to attempt to get my money back so now the company has been paid twice for the ticket and I am unnecessarily out of pocket. I chose to walk to the Bunker at the Hotel Zum Turken rather than take the bus for a second time.

I think at the very least I should be compensated for the bus ticket (ticket attached). I have done Viator tours in the past which I enjoyed but I certainly will not be posting any favourable reviews of this tour or its guide.

I look forward to hearing from you.

Lynne Anderson

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5:23 am EDT

Viator refund not initiated.

Hello,
I booked pizza cruise with heineken experience for my trip to Amsterdam, the Netherlands but, due to an emergency I had to leave my trip in the middle and return back to my home country. I booked this tour for 3 people including me and cancelled it before 40 hours of the scheduled time. If you check the tour cancellation policy, it states that 100% refund if you cancel it before 24 hours so I did accordingly and tried to intimate viator by calling on their customer care numbers(s) which were not reachable then and still they are not and I did so because I did not any any intimation via e-mail regarding the cancellation as I was afraid of not having any proof that cancellation was made before 24 hours, so ultimately they should refund my money which they are denying.

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5:03 am EDT

Viator remboursement non reçu

Remboursement non effectué suite à une annulation de la part de VIATOR
booking référence BR-[protected]
tour operator : paris city vision
product code GL_5894_175
confirmation [protected]
au nom de Giuseppe Grillo le dimanche 15 julliet 2018
2 adultes
voici le message de viator:
Hi Giuseppe,

Thanks for including Viator in your upcoming travel plans. Unfortunately, our local tour operator ParisCityVision has just let us know that they had to cancel the Eiffel Tower Dinner, Seine River Cruise ... on the date you had booked. A full refund of EUR 674.00 has been issued to the credit card originally used in the booking.

Please note, it may take 3-7 business days for the refund to appear on your statement depending on your bank.

We sincerely apologize for the inconvenience. Please see below for a link to some similar activities that you might like to do instead:
https://www.viator.com/Paris-tours/Dinner-Packages/d479-g11-c90

Again, we're sorry about this change of plans and we hope you still have a wonderful trip!

Regards,
Evangeline
Viator Customer Service

Le remboursement doit se faire sur le compte
BE57 [protected]
au nom de Carl Rurlle

Nous espérons avoir rapidement le remboursement ou nous contacterons un avocat aux Etats Unis.
Merci de votre réponse rapide.

Carl Ruelle

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12:36 am EDT
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Viator item number: [protected]

Hello! I took many tours with Viator around the world during the last 10 years. For my surprise, for the first time this tour on Moscow on Jun 10th, the tour guide never showed up and the telephone for emergecies did not work. I was looking for the complain option in Viator's web page and I did not find it. I hope to have an answear about this, because Viator charged me this.

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3:39 am EDT
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Viator double charged

My wife and I booked a great wall tour on July 18 in Beijing. When I clicked the "Book Tour" I found out it did a duplicate booking. We were shown as having 2 identical tours for the same 2 people. I immediately cancelled 1 of the duplicate tours, but, was still charged. This is an absolute rip off. This apparently happens more than once with Viator Tours.

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4:34 pm EDT
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Viator niagara falls tour

I submitted payment of a tour $412.00 and immediately upon submission I realized the time of the tour was selected in error and at a time my family could not accommodate. I immediately called Viator and explained the error. At the time, the transaction was still pending and had not been applied to my credit card. They asked me to hold so they could speak to the supplier of tour (Whirlpool Jet Boat Tours-Niagara Falls), they had me on hold for several minutes, and when they came back on the line they stated that the supplier was unwilling to adjust the time of my tour reservation. They stated that this was due to the supplier having held this time slot for our reservation. Mind you, that I immediately called after I submitted the reservation and while the payment had not been posted to my card. For a future day and time. I then realized they had processed the payment while they had me on hold instead of contacting the supplier as they communicated. I then asked for them to cancel it altogether as we could not do the time that had been selected in error. They refused to do that and said all sales were final. Having been in sales for 20+ years, I can understand sticking to a no cancellation policy especially if a hold had been made on a time slot that caused other potential business to be lost. I cannot understand the lack of accommodation to correct an error or accommodate a cancellation after an immediate request was made. No business had been lost as this was a future reservation and not day of. I then contacted my credit card company, Capital One, and explained the situation. They called Viator on my behalf and conferenced me in. We went through the whole conversation once again and I forcefully asked for a cancellation with the back-up of my credit card company. The rep refused. I then asked for a Supervisor. He placed me on hold and when he came back he told me that he had escalated my cancellation request to the proper department and that I should receive an email confirmation within 48-hours. He said a supervisor was unavailable to speak with me. Needless to say, I never received an email confirmation of a cancellation or any email from Viator. When I arrived for the tour, that I had to pay again for this time directly to the supplier, Whirlpool Jet Boat Tours, for the correct tour time, this one was $50+ cheaper then the one I reserved through Viator although the exact tour but at an earlier time. Whirlpool Jet Tours, showed great concern and frustration with my experience. They said that Viator had never contacted them. They were able to adjust the later reservation by removing our party so that they could offer to another group. They also mentioned having repeated problems working with Viator. I followed back up with my credit card company after we returned home and no follow-up email from Viator was received with the specified time and they immediately refunded my money to my card that had been processed through Viator. They are following through with a dispute and will deal directly with Viator so that I do not have to. I am truly disgusted with a company that is completely inflexible and approaches each sale as a "we gotcha" instead of thinking more long term to accommodate their customers who make reasonable requests especially when they have had no loss of business, no service or product had been received. You would think they would be looking to provide a better buying experience for their customers so they could obtain repeat business. In addition, they were dishonest with their communication. They did not contact the supplier, although they lied and blamed their refusal to cancel or adjust the reservation on the supplier, and they never followed through with the email within 48 hours. All of their communication truly was BS. This is a company that anyone should be very leery of working with. Very unethical and I can assure you I will never make a reservation through them again.

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12:13 am EDT
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Viator excursion on holiday

I booked 3 excursions through Viator online prior to my holiday in Turkey.
I emailed Viator several times prior to my holiday to make sure the excursions I had booked picked up from my hotel. They confirmed 2 of the trips but not the £122 horse riding one due on 5th July. On the 28th June I emailed Viator again asking the same question and advising to cancel my booking if not which was well within the 24 hr notice period. which was 7 days before I was due to take my 3 hr hire riding trip from Alanya. I still have this email, I asked yet again for Viator to confirm that this excursion picked up from my hotel, I also advised if Not then to please cancel my booking( well within the time frame).
I rang the company direct to be told they do pick up from my hotel so went on holiday as planned on the 29th June . My excursion was due on the 5th July. On the 4th I still hadn't had confirmation of my trip so I emailed Viator yet again and was advised to ring the tour operator. I rang Tourmania to be told they don't pick up from my hotel and never have done, they were quite rude and unhelpful on the phone and obviously only interested In freudelently taking my money!
I then complained to viator for them to investigate as they no longer would pick me up. I never once agreed to make my own way there as I would never travel alone in a foreign country hence I always book through Viator.
Viator investigated my complaint and advised me that the tour operator has refused to refund me.
My money has in effect been stolen £122 as this excursion has been mis sold to me.
If this is not sorted amicably then please advise as to who I can take this higher to? Is Viator registered with a governing body? As I will take legal action if needed as this type of service is not acceptable.

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9:28 am EDT

Viator dc tours/ viator experience

This is my several complaint to Viator around a confirmed Washington DC twilight tour booking under David Bruce for April. Despite Viator confirming on booking hotel pick up this did not occur

1 hr wait, rang dc tours and worker said they would contact tour. On hold 15 minutes, rang back and got another worker. Person had gone home and no plan or action on our situation, night shift staff member new nothing about our call

Dc tours have advised this is aviators mistake and we should pursue refund with your service

10 weeks later, How do we move ahead to secure our refund against which has been appolying service investigation

David Bruce

Please advise how

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2:24 pm EDT
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Viator itinerary [protected], tour from thessaloniki to vergina royal tombs

Booking Reference 656489489. Tour Monday, June 11.
Very disappointed. Definitely not as advertised. Supposedly guide was to give us background info - he passed around a book and told us to read it while driving to site. Tour said explore ruins and go inside palace. Palace is closed. Tour was supposed to be 5 hours beginning at 9.30am. Driver arrived at 9.45. Arrived at site at 10.30 to be told site doesn't open until noon on Mondays. Why book a tour when palace is closed and tombs do not open until noon? We were told to have a coffee. Had 1 hour, 15 minutes in one of the museums and had to leave. Clearly this is not what Viator advertises on site. There were 3 of us and paid a total of 144Euro. I feel we should be entitled to half our money back. Would appreciate your feedback. What we got was a taxi ride to site - definitely not a tour. We have a full day tour booked for Wed. and very uneasy.

Gloria Rowe
[protected]@gmail.com

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2:56 pm EDT

Viator refund for cancellation

I booked a tour for May 31st for Murano Glass and Burano Lace Tour from Venice at 2:30pm. Booking Reference number BR - 653927874. I cancelled the tour on May 29th. I received email that I won't be refunded because it is within 1 day, but the tour is on May 31st so I have more than 24 hours to cancel. I called their customer service but it saya it is no longer a working number. I kept trying and looking online on how to contact them but there is nothing to be found.

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11:23 am EDT
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Viator sagarda familia towers tour

Hello,
Booking Ref BR-[protected]
I booked 3 tickets for 1 May 2018 which included fast track.
We waited 25 minutes in a que therefore no fast track. The tour was rushed & minimal information given. The towers were closed due to the weather which I fully understand however I was informed by the guide, Sarah, the cost of the towers would be refunded within 48 hours. I'm still waiting. This was a birthday present which to be honest has left me very disappointed.
Given I've waited so long for a refund or any communication & the tour was a let down I feel a full refund should be granted.
I await your reply
Thanks
Zoey Tomlins

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2:37 am EDT
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Viator failure to respond to emails and provide a cancellation refund

I have a major problem with Viator. I had been booked on 4 of their tours in Naples, Italy for 15-18 May 2018. I unfortunately had to cancel these tours as I developed bronchitis and middle ear infection in both ears and my Doctor had declared me unfit to travel as it is dangerous to my health. I went to my doctor on Wednesday 9th May, shortly after becoming ill, and emailed Viator on Wednesday night and Thursday morning to cancel my trips. 3 of the 4 trips/suppliers responded immediately. However one of the trips, Tour the Sea Grottoes of the Amalfi Coast (Viator Booking reference: BR-[protected]) which I payed GBP 570.73 for, did not respond. I sent them as well as Viator customer support as well as the actual tour supplier numerous emails yesterday (Thursday 10 May) but only received a reply from Viator this morning at 5:58am. They now state that because it is 6 calendar days before my trip, I am entitled to only a 50% refund. 7 calendar days or more would have entitled me to a 100% refund.
However, when I access Viator and request to cancel the trip under the "Manage Bookings" section of my account, the website's Terms and Conditions for this trip states:
" The standard cancellation policy for suppliers is:

1. a 100% refund for cancellations made at least 24 hours in advance of the start date of the experience.
2. Cancellations made within 24 hours of the start date of the experience will receive no refund."
In addition, if Viator had responded to any of my numerous emails yesterday, I would have qualified for 100% refund as it was day 7 before my trip yesterday. But as discussed, this information is not provided when you attempt to cancel the booking on Viator's website.
I will not be held responsible for any charges or refund issues as a result of Viator's inefficiency and late response. I emailed Viator this morning again informing them of all of this and stating my complaint, but they have gone silent again and are not responding. I would like to take this further and lodge a complaint, and I need my refund, it is not a small amount. Would someone please advise me whom to contact.
Thank you very much.
Photos and proof of emails can be provided if necessary.

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8:41 am EDT
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Viator abu dhabi private full-day city tour from dubai, sharjah, or ajman

March 30, 2018 - I have booked several tours through Viator and am generally very pleased. This tour was a huge disappointment (Booking Reference BR-[protected]). The tour company was 24 7 Day Tours and Safaris (AE+[protected]). First, the driver picked us up at our hotel and didn't tell us what was on the agenda for our tour. He also spoke very poor English. All that we knew was that we would be going to the Grand Mosque. About an hour into our drive to Abu Dhabi, we asked him what was on the agenda and he said that we were going to Ferrari World. We asked him what that was and he said it is an amusement park. We said we didn't want to do that and he assured us that we did and that everyone loves Ferrari World. As we suspected, we did not enjoy it and wanted to leave shortly after arriving. We wanted to experience the national culture and do things we can't do in the United States. After leaving Ferrari World he took us to the Louvre, but only because we asked to go there. He was not planning on taking us there. We enjoyed the Louvre very much. He then said he was taking us to a local market which sounded interesting. However, he took us to a market with only dates and there was no one else there. We thought we were going to a general market where we could buy different things. He then said we were going to an art gallery. That sounded interesting. However, this was the worst part of the trip. He took us to a shady art gallery where he must have been getting a kickback if we bought anything. After entering the gallery, they closed the doors behind us and didn't want us to leave. I immediately charged through the doors through their resistance and found that our driver wasn't with the vehicle. We waited for him to return while the owners of the gallery harassed us about leaving. He eventually returned and took us to the Grand Mosque. We did enjoy the Mosque however we were disappointed that the driver knew nothing about the Mosque or anything else we asked about. For the price we paid for this tour we expected the tour guide to possess knowledge that he could share about the destinations. However, this driver was just that, a driver. He was not a tour guide. We could have rented a car and gone to Abu Dhabi or just paid for a driver and had been better off as we could have researched and chosen the destinations we wanted to go to (and saved $200+). I am very disappointed with this experience especially for the price we paid ($285 USD). I am requesting a refund for this tour.

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9:17 am EDT
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Viator listed services/activities not delivered as advertised

we joined a small group day tour on April 7 in Beijing. It was meant for a cultural tour in Hutong of tai chi, Chinese calligraphy, paper cutting, clay making, opera mask painting and a lunch at a local family. The tour guide was very knowledgeable and amazing but this was the only good part of this tour. we had a hour of tai chi and was great. But the part concerning the calligraphy to opera mask painting was a joke! No one was there to teach us. our tour guide was practicing with us when we were only given the paper and ink to write. Paper cutting was just a pre-drawn cutout, no explanation. Clay making was worst as the woman at the house was trying to make a tiny tiny black panda we had no idea of! Then there was no mask painting, we were just given mask already painted as a gift and the guy could not even tell some color meant! We did not feel it was a cultural lesson at all but rather someone just put us in a tiny room to do some trivial activities quickly. lunch was ok but we thought we were there for a family lunch so expected to see more interactions. All in all, we paid a lot of money for this tour but we are very disappointed of what we got. Aviator, this is not a cultural tour of Hutong or china, you shame yourself by letting this kind of standard operate or continue! I don't believe what you advertise anymore as they are not true! I am so upset as I planned this tour for my husband he has never been to China, but today, it was a joke to him!

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4:16 am EDT
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Viator athens walking tour

Hello.

I booked this tour for the 24th of February but it got cancelled as they didn't have a minimum of people for the group.
The said they'd processed a refund but I haven't received it yet.
I have sent at least 5 different emails to the tour organisers and to Viator. I got a reply to my first email saying a refund had been given to me and that it would take from 7 to 10 days to reach my account, but I sent this email 10 days after the tour date and I'd seen no money yet. My other emails have been completely ignored and right now I'm very annoyed as I want my money back!

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1:37 am EDT

Viator south rim grand canyon tour 3951dsr

I have been given wrongful information about this tour by one of your customer service representatives. I was told that I will have 4 hours to explore grand canyon south rim. I was told I will land in grand canyon at 11 am. I was holding on for ages to get this piece of information while the person I was buying the deal off was trying to find this information out and we arrived to grand canyon at 12. We were told have lunch in a restaurant and wait for people that went to imax experience until 13:30 and we couldn't leave the building until then and after that we only had two stops: one was 50 minutes long (mather point) and another was roughly the same. During this time we were rushing around to make sure to be back on time. Now this was a once in a life time opportunity for me travelling from europe... I will never get to see grand canyon again and I was willing to pay whatever it took to see it. If I knew I will barely have 2 hours to explore the canyon with this tour. I would never sign up for it! You have told me I will have 4 hours which would be more than double of what I really got. You stole this opportunity from me and I will never book another tour using viator because I do not trust you guys! This is not on! You should either take this up with grey line who facilitated the tour or stop missinforming your customers.

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11:24 am EDT

Viator due to no confirmation emails the wrong date was not noticed. tour missed

On the 9th February 2018 I booked a Japan bullet train tour.
Booking BR-[protected]. for £342.72.
I did not receive a confirmation email but thought no more of it until I checked prior to our leaving for Japan next week. I checked on my Viator account and noticed that the booking was for the 11th February 2018, this would not have been missed if I had been sent an email.
I print out all my emails and I would have printed out the tour tickets, as I have done with all my other bookings for this trip.
I rang the customer services and they said there was nothing they could do, can you please assist further with a view to refunding the £342.72.
I appreciate you must have heard people saying not my fault but in a dispute I can show many previous trips that I have made complete with the relevant emails etc. I keep all of them. Hope you can assist'
I have sent a screen capture of my emails to show that I am careful about my travel
Kind regards
David Evans

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11:56 pm EDT

Viator amigo tours pick up

I have an airport pick tomorrow as my flight is 2:55 pm and I sent them on what'sapp to confirm the pick up, they told me that the driver is on his way which was 10:11 pm a night before
They had the flight as 2:55 am and the driver is on his way and if I am not ready this will count no show up I sent them an email with all the details, they claimed that they didn't receive it and they can't reschedule. They gave a number to make a complaint, then they said it has to be on the website and they deleted the message from the conversation
I have attached the email was sent and also the conversation screen shots
This is totally unacceptable and I need to be picked up tomorrow!

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2:29 pm EDT
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Viator nicosia, cyprus tour

I had booked a private tour with colleagues in Nicosia, Cyprus weeks ago. Soon after I was contacted by the tour company saying that it would not be private after all. We agreed. Then found a two others to join us and the tour guide agreed for an additional fee. The two couldn't join us so now abruptly, the day before our tour, Gemma Cemaliye tells us that it's not worth his time and that we should cancel the tour in order to be reimbursed. I will do so now but wish we hadn't booked with Viator because now we have no tour! Very disappointing.

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Viator Customer Reviews Overview

Viator is a leading online platform that offers a wide range of travel experiences and activities to customers around the world. The website has received numerous positive reviews from customers who have used their services. Viator is known for its user-friendly interface, excellent customer service, and a vast selection of tours and activities.

One of the most significant advantages of Viator is the variety of experiences they offer. Customers can choose from a wide range of activities, including sightseeing tours, adventure activities, cultural experiences, and food and wine tours. The website also provides detailed information about each activity, including reviews from other customers, making it easier for customers to choose the right experience for them.

Viator's customer service is another highlight of the platform. The company has a dedicated customer support team that is available 24/7 to assist customers with any questions or concerns they may have. Customers can also easily modify or cancel their bookings through the website, making the process hassle-free.

The website's user-friendly interface is also a significant advantage. Customers can easily navigate the website and filter their search results based on their preferences. The website also provides detailed information about each activity, including the duration, price, and availability, making it easier for customers to plan their itinerary.

Overall, Viator is an excellent platform for customers looking to book travel experiences and activities. With its vast selection of experiences, excellent customer service, and user-friendly interface, Viator is a top choice for travelers around the world.

Viator In-depth Review

Overview: Viator is a leading online platform that offers a wide range of activities and experiences for travelers around the world. With a rich history and background, Viator has established itself as a trusted source for booking tours, attractions, and shows.

User Experience: Viator's website design is clean and user-friendly, making it easy for users to navigate and find the activities they are interested in. The booking process is straightforward, and the search function allows users to filter activities based on their preferences. Viator also offers a mobile app for added convenience, ensuring that users can access their bookings on the go. Customer support is responsive and helpful, providing assistance whenever needed.

Activity Selection: Viator offers a diverse selection of activities, catering to various interests and preferences. Whether you're looking for cultural experiences, adventure activities, or family-friendly attractions, Viator has something for everyone. The platform covers destinations worldwide, allowing travelers to explore different parts of the globe through a range of tours, attractions, and shows.

Pricing and Value: Viator provides transparent pricing, clearly outlining the inclusions and exclusions of each activity. The platform offers competitive pricing compared to other similar platforms, ensuring that users get value for their money. Additionally, Viator frequently offers discounts, promotions, and loyalty programs, allowing users to save even more on their bookings.

Customer Reviews and Ratings: Viator has a strong track record of customer satisfaction, with many positive reviews from previous users. The authenticity and reliability of customer reviews are ensured, providing potential users with honest feedback. The average rating of activities on Viator is high, indicating the quality of experiences offered. While there may be some negative feedback, it is important to note that every traveler's experience can vary.

Booking Process: The booking process on Viator is clear and simple, with step-by-step instructions guiding users through each stage. Real-time updates and confirmations are provided, giving users peace of mind. Viator also offers flexibility in modifying or canceling bookings, accommodating changes in travel plans. Payment options are secure, and the platform takes measures to protect personal and payment information.

Customer Support: Viator offers various customer support channels, including phone, email, and live chat. The customer support representatives are knowledgeable and helpful, addressing any queries or concerns promptly. Issues or complaints are resolved efficiently, ensuring customer satisfaction. Additionally, Viator goes the extra mile by providing additional assistance such as local recommendations and travel tips.

Trustworthiness and Security: Viator prioritizes the security of personal and payment information, implementing robust security measures. Trust signals such as SSL certificates and secure payment gateways are in place, instilling confidence in users. The platform complies with industry standards and regulations, further enhancing its trustworthiness. Viator also partners with reputable brands and organizations, solidifying its credibility.

Additional Features: In addition to booking activities, Viator provides travel guides and resources to help users plan their trips effectively. The integration with other travel platforms such as TripAdvisor and Airbnb allows for a seamless travel experience. Viator also offers customization options, allowing users to personalize their experiences. The platform's user-friendly itinerary management tools make it easy to keep track of bookings and travel plans.

Overall Recommendation: Viator is a reliable and user-friendly platform that offers a wide range of activities for travelers. With its transparent pricing, competitive rates, and excellent customer support, Viator is suitable for all types of travelers. Whether you're a solo adventurer, a family on vacation, or a couple seeking cultural experiences, Viator has something to offer. Overall, Viator is highly recommended for its quality experiences and convenient booking process.

How to file a complaint about Viator?

Here is a comprehensive guide on how to file a complaint against Viator on ComplaintsBoard.com:

1. Log in or Create an Account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Viator in the 'Complaint Title'. Be concise and clear about the problem you are facing.

4. Detailing the Experience:
- Provide detailed information about your experience with Viator. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission Process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com. Make sure all fields are filled correctly before submission.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about the progress of your complaint.

Follow these steps carefully to effectively file a complaint against Viator on ComplaintsBoard.com.

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Contact Viator customer service

Phone number

+1 (866) 648-5873

Website

www.viator.com

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Is ComplaintsBoard.com associated with Viator?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Viator Customer Service. Initial Viator complaints should be directed to their team directly. You can find contact details for Viator above.

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Use this comments board to leave complaints and reviews about Viator. Discuss the issues you have had with Viator and work with their customer service team to find a resolution.