Verizon review: Terrible ai customer service - rude, snotty, condescending, ineffectual

Verizon has a new AI Customer Service 'feature.' It's belligerent, condescending and snotty. It can't even pronounce the customer's name correctly and keeps nattering on and angrily speaking over the customer. No surprise that this thing is not the least bit helpful to actual customers, either. It's a bully on steroids. Whoever created this thing and implemented it should be fired. Having issues with Verizon's dumb "no use of the last 12 passwords" rule. Having issues with forgotten password reset requests that time out before the customer ever receives the reset prompt or sends it in the last 5 seconds of the time limit and then tells the customer 'sorry this link has expired.'