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Union Telecom
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www.uniontelecomusa.com

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3.3 33 Complaints
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Union Telecom Complaints 33

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7:49 pm EDT
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Union Telecom unkept promise of discounts

First they bothered us a lot with several calls to solicit. Then they teold me of all their great discounts. ( free $5.00 LD everymonth, 5% discount then another 10% discount since they can't remove the tax that they promise was not there. Then their 38.95 deposit can be used for the last bill if we decide to cancel. All that promise is not true including having to send me a printed terms of agreement. Then they charged me the bill without any discount at all. When I asked for my discount, they said the sales rep made a mistake. So I said I want my deposit applied to my bill since I am closing out. They refused. They charged me another leftover bill without any discount. Then I got my credit card statement that they charged my whole bill without my permission. They even placed a wrong phone number of their company on my credit card so they can't be traced easily. But I got their number from the internet and they won't refund the charge but they said they will refund my deposit in 45 days! Well, i don't think I can wait for that. i will just file a complaint to my credit card and cancel my card ince they have charged it without my permission.

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6:42 pm EDT

Union Telecom union telecom sales reps and the customer service reps are very dishonest

Union Telecom sales reps and the customer service reps are very dishonest, they told me that I will get my deposit money, any time I cancell my account, and now they are telling me that, the deposit is activation fee. This is absolutely not true. This company is doing un ethical and unprofessional business practices. Somebody needs to do something about this kind of fraud.

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TARANA
, IN
Mar 21, 2012 7:09 am EDT

IT'S NOT TRUE BECAUSE LOTS OF CUSTOMER ARE GETTING BACK THEIR SECURITY DEPOSIT 38.95, SOME OF CUSTOMER MADE THE BILL AND DON'T WANT TO PAY THAN AND U GUYS ARE EXPECTING FOR REFUND ITS TOTALLY WRONG...

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6:22 pm EDT

Union Telecom these guys seem to be operating a big fraud

I was sweet talked into signing with union telecom. At the time of signing I was told I will be refunded the deposit money if and when I cancel this account.

Now they are refusing to refund the deposit amount of $39.95 although I asked for cancellation one month back. I have gathered from internet many others have the same problem.

They keep making excuses like: unless you tell us why are you cancelling we can't refund money. I even gave them reason still no refund money is in sight.

These guys seem to be operating a big fraud. Please take the needful legal action against them.

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Misha L
, US
Nov 24, 2011 1:45 am EST

HI, I have the same complaint against them. I opened an account with them in July 2008 and closed sometime Nov 2009. It is 2011 November and I still did not get my deposit back. I called them last in 2010 and a very rude customer service representative took my call. He simply told me that they cannot refund the amount and he did not have any reason for doing so. Finally he told me that they would give me credit (in terms of minutes) for my deposit. What is the use of that credit when I dont use their service anymore ? I am not under the contract period and they should have given me the amount back.

Today I called Union telecom again and the lady on the other side told me that my last request was never taken, does not show in their history. They look big cheat.

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Alexi Fernandez
Miami, US
Sep 27, 2011 7:53 pm EDT

Hello, I wanted to leave a comment joining a question I hiso a friend on how to call Cuba. The best place is http://comollamaracuba.com/ they have a fixed fee of 28 cents, and on weekends take space up to 25 cents, these prices to Cuba have never been given say this company is through Canada, have very good sign of listening. You enjoy every one that makes calls to Cuba.

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Alexi Fernandez
Miami, US
Sep 27, 2011 7:46 pm EDT

Hi, I have long used Telecon Union and has helped me a lot, especially that through your site I found the best way to talk to my family in Cuba, the site I recommend to everyone is http://comollamaracuba.com/. com / they keep a fee of 28 cents a minute for all of Cuba, and on special weekends with up to 25 cents. very good place for the Cubans.

Is Union Telecom Legit?

Union Telecom earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Union Telecom stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Union Telecom's reputation as a trustworthy leader in their field. Customers can rely on Union Telecom's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Union Telecom. The company provides a physical address, 3 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Union Telecom has registered the domain name for uniontelecomusa.com for more than one year, which may indicate stability and longevity.

Uniontelecomusa.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Uniontelecomusa.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Uniontelecomusa.com you are considering visiting, which is associated with Union Telecom, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Uniontelecomusa.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Union Telecom.

However ComplaintsBoard has detected that:

  • Uniontelecomusa.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The uniontelecomusa.com may offer a niche product or service that is only of interest to a smaller audience.
  • Union Telecom protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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G
9:54 am EDT

Union Telecom stay away from this one

I activated long distance phone service in Jan 2009 when I received a lot of phone call from Mr. Karthik of Union Telecom USA. He asked me that before activating this service we are taking $39.50 as a deposit and when you cancel your service, any time, we will return your money in the same credit card which you are providing. I asked him how much time you will take to return my deposit once I cancel the service. He told me that as per our rule, we are taking about 4-5 weeks. And he said that there is no contract or no other terms and condition. I trusted on him and activated their service. But after that I found that their service is not as per my expectation and so I asked them to cancel my account on July 17, 2009. They told me to pay off the current bill and wait until next month to cancel, also I can’t cancel my account middle of a month. The other thing is they never send any of my bills in time, they are either sending their bill one day or at the most 2 days before the due date. I asked them to adjust my deposit of $39.50 to my bill and the balance will pay. They told it is not possible because the deposit is not meant for that. Then I told agent “I will pay all my bills but when can you return my deposit back he told as you are not using the service for one year we can’t pay it as in cash. Will pay it as calling cards. I told that was not the term when I started, he told that is the term now. I asked for the Supervisor on line he told supervisors are not available now will call you back within 10-15 min after that this is the 7th day no calls or any information so far from their customer service department.”

I received 2-3 calls from their payment department and asking for the payment. I told the same thing to them again and they told either you pay the bill or we will report to the coletion department.

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5:12 pm EDT

Union Telecom they are fraud i, would like to report them to the authority

They are fraud! One rep call me on May 2nd gave me a rosy picture that I did not have to pay anything in adavance except that they wanted to hold some money because it is a post paid service. It sounded very reasonable so I agreed and got their service. Today, May 3rd I tried their access number but I got very poor quality so I call them and asked them to cancel my service and refund that money back but I was shocked to hear that this money which I paid was non refundable because contrary to may claim it was a non refundable activation charge.

They are fraud I would like to report them to the authority.

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1Sandi
Spring, US
Sep 21, 2011 5:19 pm EDT

There is a mortgage expert that was in the mortgage servicing industry for about 20 years and is now consulting with homeowners through his own business Wyatt Consulting Services. His name is Chris Wyatt. He can review your information and provide you with guidance to assist you with your mortgage company. He can be reached via email at wyattc71@yahoo.com.

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10:51 pm EST
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Union Telecom unsolicited calls at all hours

A fradulent company. Worst quality. Horrible customer service. Takes your credit card and keep charging although you cancel the service months ago. After calling mulitple time with waiting period of 45 or more min, finally called my credit card company and declare these charges as fradulent. Than after 7 month sales rep started calling me again at all hours of the day. I kept telling them I am not interested-please stop calling me. I can hear them laughing in the back ground like they are calling me on purpose at odd hours of the night. Its harrament...stay away from UNION TELECOM

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kgaddis0615
Dallas, US
May 27, 2011 4:41 am EDT

did you get your money back

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12:29 am EDT
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Union Telecom poor service

1. The access number given for calling does not let you through. Keep saying call again.
2. Tried to call customer dervice, their system does not let you record your complaint. Just keeps repeating press number, press 2.
3. The access number when works and you dial the required international number the line remains dead. Ring does not pass.
4. Charged me for 40 minutes for a call of about 15 minutes.
It is almost the worst telecom company.

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9:14 am EDT
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Union Telecom una mejor solucion

Para toda esa gente que estan desatisfechos con esta y otras compañias de Larga Distancia, tenemos la solucion perfecta!. Entre a http://www.interconnexions.net o llamenos al [protected] y le daremso una soluciona sus problema. Con nuestra compañia ustedes tendran el control de sus llamadas!
Registrese, en el web page, vaya a "My Account" y despues haga click en "Register"
Con nuestro plan de CALLNOW, usted podra llamar a cualquier parte del mundo !Nuestras tarifas estan publicadas,
No Cobramos redondeo de minutos- si usted habla 1 minuto con 25 segundos, se le cobra 1 minuto con 25 segundos, NO 2, No 1:30
EXCELENTE CALIDAD
Sus minutos no expiran
No hay cargos de conexion
Usted podra MONITORIAR sus llamadas: A quien llamo, cuanto tiempo uso, etc
Podra recargar, cambiar de plan, cancelar, etc, TODO ATRAVEZ del internet
Pruebenos! Al menos no sera peor que su compañia anterior.

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8:32 pm EDT
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Union Telecom over charging, incorrect billing, misleading

Union telecom business practices are very dishonest, harass the customer, misleading, lying, over billing, outright cheating and...
Their so called electronic invoice is rigged and I will provide a coy to whoever wants to examine it. My march 2010 bill shows all charges of 20.92 minus credit of 1.44 plus 1.47 for taxes which should add to 20.95. Their bill comes to $29.29. Nearly every month they have a big miscalculation in their favor.
They quoted me 5 cents per minute when I signed up but after the first bill went to 9 cents, when confronted they said that they had a rate hike. They charge 3 minutes if phone number I call is busy or does not answer.
I have received calls from them in 4 consecutive months stating that my payment was late. I agreed to pay with credit card immediately and then I received the actual bill a few days later. They then imposed interest amount on my next month.
When you talk to the costumer help, they lie through their teeth and promise you to correct the problem and give you free minutes that never show up.
Right I am trying to find out where union telecom is registered so I can begin an official complaint.

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Gigel
, US
May 14, 2010 11:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Guys, if you don't like it, go and sign up with Pulse Telecom. For $24.95/month you can make unlimited phone calls to India, Canada and USA (land line and cellular) and also to 16 European countries. All the calls are included in this plan.
I'm with Pulse Telecom and I'm satisfied.
Webpage: www.pulsetele.com
Tel#: [protected]

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6:58 pm EST
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Union Telecom not refunded the deposit money as they assured when I registered for long distance call

When I registered for long distance calling service with union telecom canada approximately one year ago, I talked with their both an agent and a manager named rahil ahmed. They both confirmed me that anytime I cancel my subscription with the company they will full refund my deposit of us$39.5 in the form of check. They also gave a transaction number for the transaction of deposit money. Two month ago, I called customer service and cancelled my subscription. As they assured, I asked them a full refund of my deposit. They categorically refused me to refund the deposit and instead they offered me calling card credit of can$50 and it will be sent to my address; however, I did not agree with them and claim again full refund of my deposit in cash or check. Till now I did not receive any refund.

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John Thomas
Mississauga, CA
Nov 30, 2014 11:36 am EST

Hi,
Looks like they are fraud. I have the deposit of about with them of about $ 40.00 which has been there for a few years. They tall me that in order to get the deposit back I have to pay them $ 3.75, a previous balance. I asked them to take that amount from the deposit and refund the balance of the deposit. They are not willing to do that. So this is a fraud. What happens if I pay the previous balance and then there may be more excuses, and then they can get more money this way. Any way I am not paying the previous balance, but they will end up keeping our original deposit . I don't know if there is any way to force them to give our deposit back.
Thanks,
John.

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Sagar Aryal
Calgary, CA
Jul 10, 2012 10:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yes, I do have same experience with them (Union Telecome) and New Era Telecome.
Don't deal with them. They are fraud.

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4:27 pm EST
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Union Telecom unessery bills

Actually there was a girl, she called her shama, which later was a fake name, she was using it. She was calling about a week and offering some good rates to make international calls.
So me and my friends opened an accounts by paying $39.99.
We were using this service thinking, there will be 4.9 cent per minute to pakistanas we were offered. But wen I got a bill from them, the charges were way above and also there were some phone number, I never called there. When I called there ask for the same girl name shama, they told there is not such person working here. And telling me u have to pay this amount to matter what.
The same thing happened with all my 19 friends.

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4:33 pm EST
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Union Telecom phone service

Jan. 4th, 2010:
Received letter from collection agency i.C. Systems, inc.in st paul, mn. Asking me to pay $80.00 immediately otherwise, they will send my info. To collection agency.
I called and they told me to pay now... For phone calls I made in aug. 2008 and never paid that amt. With union telecom.
As far as I can remember paid $40 security deposit and cancelled their service less then one month, they never gave my deposit back... Never heard anything from them at all.
Promised me that it will be only.3 cents per min. To india (something like that...) but then, they were charging.10 cents for each connection fees.
And if you don't get thru the line... They will still bill you for that few seconds you never even talked.!
Today received letter from i.C. System collection agency.
Woooo what a new year surprised.!
Seems to me this "union telecom" are corporate thiefs, they keep changing their companyusiness names... And keep doing what they are doing.
No one can catch them, no one.

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Gigel
, US
May 14, 2010 12:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Guys, if you don't like it, go and sign up with Pulse Telecom. For $24.95/month you can make unlimited phone calls to India, Canada and USA (land line and cellular) and also to 16 European countries. All the calls are included in this plan.
I'm with Pulse Telecom and I'm satisfied.
Webpage: www.pulsetele.com
Tel#: [protected]

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I.C. System Representative
Dayton, US
Jan 28, 2010 12:33 am EST

Maybe you should've went on their website before you signed up. Their website clearly states everything about their connection fees, etc. And when you agree to their service you can get your $40 deposit back, but you have to have an account with them for at least 12 months (which you didn't because you canceled early) and you can't be late on any payments during those 12 months.

Just learn to read up on material for what service you getting before you agree to get it.

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9:01 pm EST
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Union Telecom pls help

I have same expereienec from this company. This agent from pakistan kept calling me to offere lower long distance plan and I was traped gave him my credit card # and deposited so called security deposit of $50. I called to cancel my service and noone is there to answer the call. I cancelled my credit card. And after a year I get this letter from collection agency to pay $ 140. When I try calling union telecome again they said that $ 50 was connection fee which I was never told before and we charged you termination fee. I asked why didn;t u ever sent me bill and how you can charge me termination fee as I was told you pay as you go there is no termination fee for service and this rep jus hans up on me. I am nervous now what to do just to pay to get rid of that or fight. I do not want to spoil my credit. Any one please advise?

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adward maya
Houston, US
Oct 21, 2013 2:38 pm EDT

this company is totaly fraud please do not buy any kind of plans from them they can sell you the plan by saying this is unlimited calling plans once you can buy from them they will never ever return you money dont dont buy from them !

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4:40 pm EDT
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Union Telecom One time deposit of $39.95 not paid back

I signed up for their international phone calling service with http://www.uniontelecomusa.com/ and was not happy with the service, so went ahead and cancelled the service. I was told that I will be returned my one time deposit of $39.95 and have never received even after more than 2 months of cancellation of service. This is ridiculous and surprises me how can people run companies like this with no ethics. How can I get my money back. Please help. Thanks. Simi [protected])

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12:26 pm EDT
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Union Telecom never try this company, its fraud

This company is a bunch of cheaters. You will get phonecalls usually indian agent working for this company. This fellow is annoyingly sweet and try to persuade you to open an account and will ask for credit card number and cvv. Then they will ask your permission to deduct $39.99 from your account as refundable security deposit. If you say yes. Forget about it. Its gone. The guy will say it will be refunded when you cancel but at the time of cancellation they tell its activation fee and will not refund your money.
So never never try to do business with this company.
Remember union telecom usa. Its united telecheaters usa.

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Sufered
, US
Dec 03, 2010 6:06 am EST

I would say they are bunch of cheaters. Company should be be investigated and should make them pay all the money they have taken from the customers. I am planning to send all my saved information to the better Business borough. My contract was 1 cent a minute but then the bill always came as 3.9 cents a minutes and when I called them for a correction, they always come up with some excuse giving free min but they never do. They always say, I have to wait till. Finally I have cancelled the contract. Cancellation also was painful. They don't cancell the account right away and make the customer suffer. When I requested to refund my $39.99, they send me a mail that they will but they never refunded me back. I have sent them few mails (to their customer care sector) but never replied me again. This company should be investigated and make them pay the money they cheated from the all the customers.

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2:18 pm EDT
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Union Telecom fraud bill

I talk to customer service from last february, 2009 about wrong charges deduct from creditcard and from the customer service they r giving false satisfaction that u will get back within 7 days. I talk to many customer service agent name guillermo coya, marisha, monica, dayana... Etc and they r giving me false statement so please check all fraud scandle. I can give my contact so you can contact me easily by phone or by mail.

Mail: [protected]@yahoo.com

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3:08 am EDT
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Union Telecom fraud company

Union telecom is a total fraud company. Stay away from them. I wish I had typed 'union telecom fraud' in google before I signed up with them. I couldn't believe how many complaints are already there against this company.

They told me there is a $39 deposit for using their service which will be refunded whenever I cancelled my account. First they charged me that fee twice. After much hassle I got them to refund it once. Then I gave their service an honest try which turned out to be a piece of garbage. Bad connections, connection drops, noise on line; basically their service is nothing but rubbish and it is unusable.

When I finally called them to cancel my service and requested refund of my deposit, they said it was a sign up fee and is non refundable. From what I have learned later on, using google, I got off cheap and with much less hassle then other people have gone through.

Union telecom is an indian run company. I'd stay the hell away from all businesses run by indians from now on.

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run away
south richmond hill, US
Jun 15, 2009 5:56 pm EDT

you are right and I have a the same experience and I found out that they have a company called WWW.NUERA.COM AND THE ARE THO WORST AND U MUST SEE HOW THEY OVER CHARGE ON TAX AND ROUNDING MINUTS AND PLUS THE ON THE OVER CHARGE ON THE RATES . Where in the world you heard that if you use the company access number [protected] the will charge you more. Its a realy stupid company. They dont even pay their staff the one agent told me from CUSTOMER SERVICE and he told me everything after he got fired for no reason. The staff are good but not the company at all.

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7:16 pm EDT
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Union Telecom bill cheating

A telemarketting guy contacting me and offerring 0.03 cents to call india. I accepted their service.

I found out from their billing it was totally wrong. Number calls, number of minutes everything was wrong. I requested them to correct the billing they agreed first month they did. But all the subsequent billing also they doing same thing. I finally told to them to cancel my account, but they do not do that. I stopped using their service. They still sending the bills every month with added amounts.

I dont know how to deal with this company, please advise.

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Smit123
Scranton, US
Jul 19, 2009 9:46 pm EDT

Dude just use their service and dont pay money u know by my mean is that just close your bank account and keep using their service but just dont pay to them. who cares if they sends u bill just dont pay them thats all. and one more thing they wont do any leagally ### to you cause they r fraud so they wont go to court or any legally action just keep using .

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Dhaval
, CA
Jul 10, 2009 2:06 pm EDT

I also sign up with Union Telecom by paying 39.50$. I found out that they are taking much of the money under tex and other charges. They send me bill like 33 $ or 25$ that I never use. So I request to cancel and request 39.50$ back. I never get that back.

Please let me know if you know any goverment organization that govern this long distance company.

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10:39 am EDT
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Union Telecom fail to return of security deposit

This is a stupid service initially they used to call us every one hour and presterd us to join and when we joined they stated sending us all wrong overcharged bills and when we cancelled the service they are not returning the security deposit and started a new clause that we should have one year membership. This is a very un professional company we should put a law suite on them. Please don't join this stupid company.

-a frustated customer

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Dissapointed Customer
Broken Arrow, US
Jan 29, 2010 4:11 pm EST

I used telecom for two years (I was stupid) but always got wrong bills, calls interrupted, bills showed more minutes in my call times. Now that I want to leave them they don't want to give my money back they want me to pay the bill and send me a calling card instead my money, that I want to be applied to my bill and I will pay the rest, They are a big liers. Does someone is ther any Gob=vernament Office to request a investigation and they can respect their offers, this company should be close.

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7:53 pm EDT
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Union Telecom long distance calling

I got this service for a month and they said that they will charge a $40 connection fee, which will be refunded to me anytime I cancel the service. Then, the service began and it was the most horrendous service I have ever had. When I got the first months bill, I received call charges for calls I never made. I know this because there are only two numbers that I ever call and they are both in india; e.G., I got a charge for a call to iran. So, I call them to cancel the service and the customer service representative tells me that the $40 dollars will only be refunded if I cancel the service after one year. Not to state the obvious, I still canceled the service and I am much happier with my new service. This service is a fraud all the way. Don't trust a single word coming out the sales persons. I have filed a complaint with better business bureau. If you have had the same problem, please submit a complaint as well and we will make sure that they can't fool anymore people.

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Overview of Union Telecom complaint handling

Union Telecom reviews first appeared on Complaints Board on Sep 17, 2007. The latest review unkept promise of discounts was posted on Jun 20, 2013. The latest complaint unkept promise of discounts was resolved on Jun 20, 2013. Union Telecom has an average consumer rating of 3 stars from 33 reviews. Union Telecom has resolved 19 complaints.
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  1. Union Telecom Contacts

  2. Union Telecom phone numbers
    +1 (800) 585-0678
    +1 (800) 585-0678
    Click up if you have successfully reached Union Telecom by calling +1 (800) 585-0678 phone number 0 0 users reported that they have successfully reached Union Telecom by calling +1 (800) 585-0678 phone number Click down if you have unsuccessfully reached Union Telecom by calling +1 (800) 585-0678 phone number 0 0 users reported that they have UNsuccessfully reached Union Telecom by calling +1 (800) 585-0678 phone number
    Customer Service
    +1 (800) 229-3154
    +1 (800) 229-3154
    Click up if you have successfully reached Union Telecom by calling +1 (800) 229-3154 phone number 0 0 users reported that they have successfully reached Union Telecom by calling +1 (800) 229-3154 phone number Click down if you have unsuccessfully reached Union Telecom by calling +1 (800) 229-3154 phone number 0 0 users reported that they have UNsuccessfully reached Union Telecom by calling +1 (800) 229-3154 phone number
    Sales
    +1 (800) 631-2533
    +1 (800) 631-2533
    Click up if you have successfully reached Union Telecom by calling +1 (800) 631-2533 phone number 0 0 users reported that they have successfully reached Union Telecom by calling +1 (800) 631-2533 phone number Click down if you have unsuccessfully reached Union Telecom by calling +1 (800) 631-2533 phone number 0 0 users reported that they have UNsuccessfully reached Union Telecom by calling +1 (800) 631-2533 phone number
    Billing
    More phone numbers
  3. Union Telecom emails
  4. Union Telecom address
    222 E 34th St., New York, New York, 10016, United States
  5. Union Telecom social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024

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