Verizon DSLbad customer service

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This review was posted by
a verified customer
Verified customer

I have had Verizon DSL for aprox 2 years. After about 1 year of having DSL every time when we had thunder, lightning, or rain I would loose connection. I called up the customer service put in my complaint and they said it would be fixed but next time the weather was bad the samething happened every time. I called and spoke to a supervisor and he told me he would send me a new DSL box. I told him I didn't think it was the box because it worked fine only when the weather was bad it wouldn't work. I said It has to be something outside that was causing the problem. He told me he would have someone come over and look but if it was inside my home I would have to pay. Then he said he would have someone come between 12 and 5 pm. I told him I worked and was only getting home at 6 he said they dont have reps out after that time and none on saturdays. I said ok then cancel my DSL. The next day I recieved a call from verizon saying they would come over after 5 and find the problem. Two men came over and found the wireing from the poll to my home in very bad shape and had to have them fixed. They fixed the problem and that was it. I was paying $29.95 per month for service that was so bad but I paid. All of a sudden In June I get a bill for $34.00 I call verizon and asked why it went up so much they said because my contract ended and they were charging me month to month. I asked the women if they had a cheaper plan and she said yes $19.99 a month but a slower speed (there high speed is slow) so I said I would take that plan which ment I was signing up for another year. The woman on the phone said I had 1 month to cancel and If I didnt I would be stuck with DSL for another year and I said OK. about 2 weeks later I desided to go with cable triple play and called to cancel my DSL. I spoke to a man from India named JOE and he gave me a comformation number to cancel it. I received a ck back from verizon for $8 and change. Two months later I received a bill from Verizon for $34 and change. I called Verizon up and the man said It was never canceled. I said thats impossable I have a comformation number he said he didnt see it but what I should do is pay the bill and they would reimburse me. I said no thats not right and he said he would have someone call me back from Customer satisfaction and cancel it again. I never received the call. Again I get a bill and the same thing called was on hold for 1HR. I was able to speak to a supervisor again and she said she would take care of it and I wont get any more bills. HAHA next month another bill came this time it said$89.00 early termination bill. I called back and told them there should be no early termination because if the first rep did his job right all this would never happen, She went on and told me I was breaking contract and had to pay she said who ever told me that on the phone I had 1 month to cancel was wrong thats only for NEW customers. Well I lost it I told he she can send me to collections I'm not paying them a penny. I am sure that all calls are recorded and they can pull that call and hear what the woman told me about I had one month to change my mind. I have the day and time I called. The supervisor said no all calls are not recorded. Anyway I am waiting for the next bill to come in so I can throw it away. I was getting poor service from Verizon for a long time and will not give them another penny. I have had no problems with cablevision and plan to stay with them.

Responses

  • Em
    EMARI Sep 18, 2011

    As a long time customer of Verizon, with a bundled service (Home phone, DSL, Wireless) I have been treated poorly. It all started this past Spring...my husband and I bought a house about 4 blocks from where we used to live. We called Verizon to move our services to new address...no problem. Once we settled in, we tried our computer...no DSL. Called Verizon and was told that DSL was not offered in our area...??? After numerous phone calls with the same answer I called Verizon customer complaint/unresolved issue # (Check your phone book white pages under Verizon) Spoke to a rep who fixed our problem and our DSL was back up and running...checked/answered our emails. That was easy and problem solved...SO WE THOUGHT! Two weeks ago I tried to access my Verizon email account...Mine and my husbands email accounts were gone...disappeared. Again, numerous phone calls, dealing with laziness and passing the buck...I decide to again call the Unresolved Issues#. I was assigned a case # and was to get a response in 24 hours. Two days later, I call them again...only to be told that my case was assigned to a certain Dept. and another rep. would call me in 24/48 hrs. Finally, I get a call stating "I know this is not what you want to hear, but we cannot reactivate your email accounts...I know how frustrated you must be." THAT IS AN UNDERSTATEMENT! Our email accounts were deactivated because we moved and our account was cancelled and a new account was opened. WHAT THE ****!!! ALL WE DID WAS MOVE! NOT ONCE DID VERIZON CALL, EMAIL, OR SEND NOTICE STATING OUR EMAIL ACCOUNTS WOULD BE DEACTIVATED!!! I told the rep I was not happy and would be cancelling all Verizon services. I doubt she cared. Verizon needs to do a better job with customer relations. They just lost a very good customer.
    Now to add insult to injury...They billed us a fee for moving services, a fee for a new modem we didn't need, a nice third party billing fee (SCAM) and when I called to dispute my bill I got an automated message telling me "Due to Verizon strike there is no one to anwer your billing questions." We held off paying until our problems were resolved...Now they hit us with a late fee. This all started in May...it is now Sept.! VERIZON SUCKS!

    0 Votes
  • Jo
    joabyce powers Apr 06, 2011

    After loosing my order for DSL twice, which required me to spend hours on the phone both times trying to figure out why one department had my order but the other didn't I was told to replace my order because there is nothing they can do if it doesnt make it to the equipment department. I finally got my third order in. When the equipment finally arrived a week later it didnt work, so I called and made an appointment to have someone come check it out. 8-12 was the time and it was my only day off. So i left specific instructions on where my door is and what button to press to ring my buzzer. I asked if he could please call before he arrived and they said yes, that's standard practice. So I wait till noon, no call no show. Call verizon, lady tells me hes delayed till 3, not to worry the repair ticket is still open. Wait till 3, call again. Someone reassured me he was just running late. Call at 7, after being put on hold for a half hour, he tells me the repair man came at noon, couldnt figure out the door and left. the man then asks me why i didnt leave instructions, and i said check again, i did. Sure enough, they were right there. So i just wasted almost 12 hours because no one knows what's going on there. Same thing tomorrow...

    0 Votes
  • Ck
    CK15 Mar 09, 2011

    I have telephone Verizon 3 times today, the message tells me that the number I have called in not valid and to call -- would you believe this - the same number I just called. For a telephone company they really do not have their act together unless they are attempting to collect money. Any one know of a good class action legal firm to contact?

    0 Votes
  • Ck
    CK15 Mar 09, 2011

    Verizon pretty stops all of my out going emails be it to a love one, a busienss contact, a responds to a letter, it does not matter. A simlple two line note i.e Hi (daughter) a short note to say hello I love you. This is NOT spam but Verizons says it is. A smiple note like the one example above will take me up to a 1/2 to get out. Verizon needs to dismantle its spam filter or fix it. It is killing my business!

    0 Votes
  • Ck
    CK15 Feb 11, 2011

    Most of my out going emails come back as spam by verizon. They claim to use a 3rd party for filter spam emails but decline to list the name or give any information as to who to contact to correct issue of emails that are clearly not spam being bounced back. It does not matter if I send a letter to my daugthers or send a business price quote or hit reply to respond to a business or personal question - it gets bounced back and there is no one to contact to correct. I am now looking for a law firm (Class action) to go after this poor excuse of a company who provide little customer serivce. I am open to suggestions

    0 Votes
  • Kr
    Kristy Enders May 21, 2010

    I wanted DSL, but my computer was to old to support ther DSL - so instead of canceling my contract, they sent a technicial named Chris out who "built a bridge" for my system. However, that keep crashing, so once a month from November 2017 until February of 2017 I had to take off a day of work to be at home for Chris to come and "repair the bridge". Finally, I contacted Verizon and told them to cnacel my contract - I was told at that time (by a person who barely spoke english) to continue with the contract and ask for it to be reviewed at the end of it which would be November 2017. I thought that was a bad way to do business, but it's hard to argue with a person who barely speaks the language I do, but I followed his advice. By the way - at that time I was told that the "Security suites" would be taken off of my account, since I wouldn't be using the DSL connection.

    I canceled the contract in November of 2017 and was told I'd receive a refund of $59.44, but they wouldn't do anything else. I never to this day have received even that tiny refund - they aren't doing anymore for me as far as reviewing the few months I didn't use the service, and they still charged for the security suites. PLEASE NOTE: THAT IS 20 MONTHS OF $26 AND SOME CHANGE that was taken regularly out of my checking account! I have contact the PA Attorney General's office to no avail, then I contacted the CEO's office in Texas. STILL NO REFUND. Michelle Curry is a custumer representative from this area - and you'd would think she personally had to write this check from her account! NO WAY SHOULD A COMPANY BE ABLE TO HOLD A PERSON HOSTAGE LIKE THIS. If this isn't resolved immediately - I"LL MAKE SURE THE WHOLE WORLD KNOWS ABOUT THIS INJUSTICE. As far as I'm concerned I should receive all the money that was taken from my bank account for this contract plus interest.
    I would appreciate a response and a FULL refund immediately. Kristy Enders

    0 Votes
  • La
    laurajda Jan 04, 2010

    Verizon makes it impossible to find the right number for email support by phone. Then you get through and deal with people who can only follow a menu, can't problem solve on their own. Unable to solve the problem, they offer to call you back. Yeah, right.
    By email, they give you 70 characters to describe the issue. Then they answer your email "unable to address issue with information provided." Well, duh.
    Then if you write to consumer support they send you back to tech support. NO ONE solves your problem, which in my case was 4 days missing emails.

    0 Votes
  • Ka
    Karin May 12, 2009

    I work from home and naturally receive emails from my coworkers in other parts of the US. While Verizon dutifully lets their emails land in my inbox, every few weeks when I try to reply to my peers Verizon tells me that I am trying to spam someone.

    Repeated requests to not categorize my replies to someone as spam (aside from the fact that I've never spammed anyone in my life) allow me to respond to my coworkers for a little while... and then the "blocking" of my outgoing mail starts again. At which point I have to ask the fine team at '[email protected]' for permission to send out my work-related emails.

    Every time this happens, it interrupts the flow of our work and I'm wasting time asking my ISP to let my emails go out, instead of producing and earning a living.

    Never again Verizon!

    0 Votes
  • Fr
    Freda VanFleteren Feb 25, 2009

    I am paying for DSKL or high speed and am not getting it. It always takes 10-15 min to get on the internet and that's high speed. What can you do about this problem?
    Please get back to me
    ASAP.

    0 Votes
  • Ce
    cesar Nov 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    same here..I tried cancelling them but I can't switch because I have no other choice. Not only is my DSL always getting logged off (which I'm accustomed to now) but it's gotten so bad that I'm just happy with having a landline and DSL working 90% of the time.

    Oh yea and this all occurred back in March...all tech related issues with DSL...but guess what? I paid my bill online (DSL, Landline and DirectTV) every month and yesterday I got a bill directly from DirectTV.

    Called them up and they said VZ flagged my acct meaning it was no longer bundled...UNFREAKING believable considering that I PAID FOR IT ONLINE...did I forget to mention I received a letter TODAY stating my acct was past due for 185 bucks? Will call tom to find out why the hell it would be due if it was scheduled to be paid ONLINE...how f'n stupid and incompetent do u have to be to mess that up? I will find out tomorrow I guess and thats IF I make it to a live person after all the stupid prompts!!

    I HATE the product and customer service, the only good thing about it is DirectTV and that's because they're open 24/7 and helpful.

    0 Votes
  • Ca
    Cathy Nov 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I disconnected my service from Verizon Online DSL with MSN and now my emails are gone. How does that happen? Two sections were offered - on MSN and on Computer. The ones stored on the computer must have been Verizon's server because they are GONE. Verizon said to contact MSN. MSN said to contact Verizon.

    0 Votes
  • Ja
    jake halk Nov 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    What does Verizon have to do with MSN or Hotmail? They're both owned by Microsoft.

    That's like Yahoo switching my Gmail email account to Hotmail.

    0 Votes
  • Iv
    ivanpros Oct 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have 9 complaints submitted with Verizon in which they said it was my equipment at home. I change the DSL router and all the home wiring and still get logged of. Twice they said a technician would be out to inspect and nothing yet. This started approximately August 20th. It is now October 26th.

    Verizon has a Monopoly with DSL in my City. I do not have another choice; otherwise I would have switched by now.

    My next stop will be the Better Buisness Beaureau

    0 Votes
  • Valerie Oct 17, 2008

    "Letter to Verizon"...

    This letter is to complain about service (or lack thereof) I recently received from your company.

    September 26 was the first call of many that I made to tech. support. The reason I called is I could not get the DSL to work after my attempt @ installing the modem & I needed help. I work in IT therefore I tried everything (yes, I rebooted) prior to calling. The 1st thing I was told is "Don't worry, we will get you up & running before the end of this call." Why do they say that? Is that a required statement in their script or what? I'm sure a majority of the calls that come through are "fixable", but not all of them are; therefore they shouldn't say it. It's very misleading (esp. to those unfamiliar w/ technology). Anyway, they were unable to fix my problem & set up a day for a Verizon tech. to come out. The date/time I was given was Thursday, Oct. 2 from 4-8 p.m. I left work early on Thurs. so that I could be home by 4. I wait.. & I wait... 8:00 comes & no one has showed up or called. So I call tech support & was told if no one shows up by 8:30 to contact them back the next morning & set up another appt.

    I call back the next morning asking why no one showed up & get absolutely no valid reason. I set up a 2nd appt. for that evening, Oct. 3 between 6-8 p.m. due to the fact that I was NOT willing to leave work early again. Well, since it was a Fri. niter & I had plans that evening, I called tech support as soon as I got home around 5:30 just to make sure someone would def. be arriving by 8:00. When I input my phone #, the automated system tells me that my ticket is closed because a tech. came to my home & no one was home! I finally get a human being on the line & am informed that someone came @ 5:15 & left. I never received a phone call on either of my phones (cell was my contact # & if they had called me I could've told them I was on my way or had a neighbor let them in).

    VERY frustrated @ this point, I asked to speak w/ a supervisor, who set up a 3rd appt. for me for the next day, Sat. Oct. 4 between 10-2. This was after I told him I wasn't willing to wait until the following week, so he gave me a choice between Sat. or Sun. & even asked which time I'd prefer. Hmm... Now we're getting somewhere (I'm thinking). Low & behold, Sat. morning/afternoon come & go - 10, 12, 1, 2, 2:30 - no call/no show. So I call tech support AGAIN & was told that my tech appt. was not a "definite". It was only IF field services had TIME for me that day. Apparently, they didn't. Never mind the fact that I was never told it was a "maybe" @ any point. For, if I was told that, I would not have even have bothered... another wasted 4 hours sitting around -waiting for nothing!! I was so irritated by this point, I could not stop yelling & cursing & literally screaming at the top of my lungs @ this poor individual on the other end of the phone (although I do realize it was not his fault). The call finally got intercepted by a manager of some sort. All I wanted from him was for him to mail me a new modem (just in case it was faulty hardware.) He kept stating he could not do that. WHAT, ARE U KIDDING ME? If I had asked for a left kidney right then - I should have been given it from Verizon. So he finally agrees (after much questioning) to do so. THEN, the call gets disconnected before he can get my 'mailing address'. Call me crazy, but shouldn't that be in the system somewhere? Needless to say, I did not receive a new modem & canceled my DSL & phone service the following Monday, Oct. 6.

    It seems to me Verizon just tells people what they want to hear; but when it comes down to it, could care less about their customers. I was always a fan of Verizon in the past, that's why I chose them over Comcast when I moved. I'm not sure what has happened to your company, perhaps it's gotten too large & you can't keep up w/ the needs of your customers? Who knows, who cares. I'm going back to Comcast.

    I expected a much higher level of service from your company, and I am quite disappointed. I was never offered any type of credit on my acct. or 'perk' during this entire ordeal to entice me to stay w/ Verizon. I still owe money from my acct. but personally after everything your co. put me through, it's last on the list of my financial obligations. I don't think Verizon deserves a dime more of my money.

    0 Votes
  • An
    Anna Daniher Sep 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Ongoing problem with email. I was switched over to hotmail.com. I made no such request and asked to be switched back to my original MSN email which I've had for over 3 yrs. This change occurred in the process of Verizon monitoring my computer for 24-4-8 hrs. due to connectivity problems. Between Friday 9/12 and Monday 9/15 this change occurred. The rep. I spoke to (Oliver) didn't know how it happened. I requested that the change be reversed. So far nothing has been done. I don't want hotmail.com and I didn't request or authorize it. It's an awful system. Reference #[protected]. I've made numberous calls and cannot continue to spend any more time on hold. Thank you.

    0 Votes
  • Ki
    kim Aug 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    At least you go to talk to somebody, They never even offered me a refund or would let me talk to anybody above a supervisor. I would love her number if you still have it.

    0 Votes
  • Ki
    Kim Aug 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Well it all started when I tried to move. Called for my transfer of services as was told that I could not get my DSL connected at my New house until August 8th. I said that was fine but I needed to make sure that I had my DSL on at my old house until Aug. 1st. I was told that was fine. I went to my old house to work on my homework for my schooling that is online on July 30th and my DSL had been turned off. I called Verizon on August 1st when my home phone was turned back on since there was a problem with the wiring with my home phone they could not get someone to my house till the 4th for the phone line. The tech who I know informed me that if he saw my order in the computer that he would go ahead and install my DSL. He then called me and told me that he did not see my order and that I should call them, so I did and was a sured that my DSL was still scheduled to be up on the 8th, I then asked why the DSL at my old house was turned off early and was told that sometimes that just happens. I left it alone since it was almost the 8th. On the 8th at 5 p.m. I still did not have my DSL, so I called as informed that My services was not going to be on until the 19th and that they had sent me an email about this. I asked how I was going to get the email since I had no DSL. I then asked to talk to a supervisor and finally after being hung up on I finally got to talk to one. He gave me the run around, I asked to talk to his supervisor and was told that there would be nobody else I could talk to until monday. Saturday I received a phone call from a woman and was told that my DSL would be up on the 14th. I told her that was not acceptable since my school has a rule that if you do not log in for 2 weeks you are automatically withdrawn from your classes. I spent two days on hold talking to varies people who either lied to me about why I could not have my DSL or hung up on. One guy told me that it takes 15 days to transfer DSL service over, another told me 3 days. It was the worst weekend of my life. I even informed them that my husband is a communication tower climber who has done work for their company and that the line test that supposedly takes all this time only takes at most 24 hours. Finally I had my husband call and a tech told him that a tech would be out on the 14th to check all the lines and that more then likely the reason that our DSL was delayed and turned off early is because they needed our old line and there was not one available for our new line, which is sad since we only moved around the corner. Finally on the 14th they hooked up our DSL and as soon as the guy left our DSl started kicking us off. So I called on the 15th and went through tech support and was told that they would be send us a new modem free of charge over night and the latest we would have it was monday. I informed them that I need a specific kind of modem or they do not work up here. Even gave the guy the make and everything. On Tuesday the 19th I called since I still had not received my new modem and was told that it was just shipped out today. I finally did receive the new modem on the 20th at about 4 p.m. they sent the wrong one. We tried to hook it up it did not work, so I called the tech guys and was told that I needed to talk to billing. The billing guy told me that they where going to charge me $60.00 for a new modem, I asked why when the one they sent me was defective and was told that if I ordered the modem from the billing department that i would be charged and was then again transfered to the tech department where the guy there told me that I had to order it from the billing department. I then hung up, and called back since the billing department is now closed I talked to another tech who tried to get this modem working and informed that this was a discontinued model that they had sent me. Finally he informed me that they would send me a new modem the one I need for free and that I should have it in about 48 hours. In the mean time I still wait, and most of the time I get kicked off before I can get everything done. Asked for a phone number to make complaints about being given disconnected phone numbers and hung up and just straight lied to for the past 3 weeks and was told that I could not contact any one above the supervisor because they do not have direct lines. I was told that I had to send a letter. I will be contacting the public utility commissions and also the BBB. In the mean time my husband can not do his new job which is all online and I still can not do my school work so Verizon has taken food out of my 5 kids mouths without any end in sight. I will also be contacting Verizon again for a credit for the time I have been without DSL.

    They should have to honor their orally contracts, or be liable for what they have cost people, if the people can prove it. Now I have to retake my classes that I was half way done with, and I get to pay for them again too.

    Oh and by the way checked my email and shocking no email about my DSL not being turned on the 8th.

    And they will be the first to shut your phone off if you do not have your payment in ontime.

    0 Votes
  • Di
    DINEAN SMITH Aug 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I FOUND THAT VERIZON STOLE MONEY OUT OF MY ACCOUNT JUS CHECKING MY ACCT 95.00 WAS MISSING I CALLED THAT SAID"WE MADE A MISTAKE WE, RE PUTTIN BACK 45.00 RIGHT KNOW WHAT ABOUT THE OTHER 45.00 STUPID ANSWER. THEN THEY TOOKED 12.99 OUT OF MY ACCOUT CUSTOMERSERVICE TOLD ME TO " LADY CHILL SO THEY SAID THEY WOULD CREDIT ME THE BANK FEE WELL U KNOW THAT WAS A LIE WITHDREW JULY/AUGUST CAUSING MY ACCT INSUFFIENT FUNDS SIAD THIS TIME TO CREDIT 45.00 DOLLAR VIRIZON YOUR A RIPE OFF I BE GLAD WHEN MY CONTRACT IN YOUR A NIGHT/DAY MARE

    0 Votes
  • Ke
    Keith R. Wilson Aug 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Customer Objective: a simple DSL – dry loop. Six-day chronology of poor service is listed below.

    Your [protected] DSL Customer Service Number is a portal to a voice menu-loop NIGHTMARE!

    (1) Monday, July 28th - 1st “Service Ready Date” – NO SERVICE – tech calls from my home location to my work – NO NOTIFICATION that tech was coming, states he needs access to Apt. to check for dial tone…makes sense, too bad Verizon didn't inform me he was coming (1day blown)

    (2) Tuesday, July 29th - called Verizon in the am from work (45 minute call due to being placed on hold several times) informing them not to send tech without prior notification. Returned from lunch break a few hours later to be informed that they have sent out yet another tech without notification, while I'm at work. UNREAL! (2 days blown). After an additional 30 minutes of voice menu-loop-HELL I was told to be home for next scheduled tech visit 8am-12pm next day. I complied.

    (3) Wednesday, July 30th - The day that should have made up for past blunders, turned out to be the worst day since the saga began. Well, I waited and waited...tech NEVER SHOWED! More voice-menu-loop-HELL at the end of which was told Verizon cancelled the service ticket without notifying me- and to add insult to injury they BLATANTLY LIED and said I told them to cancel! NOW I'M REALLY UPSET! Why in the world would I cancel, when I’ve been desperately trying for three consecutive days to get service turned on!

    (4) Thursday, July 31st -called Verizon after more voice-menu-loop-HELL requesting to speak to supervisor which your reps seem very reluctant to do. 4:15 – 4:30pm placed on hold, rep #1 disappears; back into voice menu-loop-HELL. I ask to speak to supervisor, placed on hold 4:31-4:46pm rep #2 disappears, back into voice menu-loop-HELL. More than 30 minutes later I get a Mr. Niehaus of DSL Billing; emply. No. 2887187; first professional I have spoken to in this entire odyssey. He issues a new service ticket no. and assures me that new Service Ready Date is August 4, 2017 Quote: NO NEED TO STAY HOME; SERVICE WILL BE TURNED ON FROM OFFICE by close of business, which was an absolutely ridiculous assertion. If that were true WHY IN THE WORLD HAVE I BEEN GOING THROUGH THIS FOR THE PAST FOUR DAYS...AND WHY HAS VERIZON DISPATCHED (2) TECHS WITHOUT NOTIFYING ME?!? Basically he sung me a lullaby…

    (5) Friday, August 1st – called Verizon and entered voice menu-loop-HELL! Once again…reps polite as usual but completely ineffective! Was told that “Service Ready Date” of August 4, 2017 would be activated by close of business? (No estimate given) on Monday.

    (6) Monday, August 4th – 2nd day of missed-work. Tech arrived as I “shadowed him” while they (there were two) checked lines in basement of apartment bldg and watched him climb the telephone pole in street. Tech stated that “all paths to my line were clear”…all that’s required is for service to be turned on from office…guess what? As of August 5th, 2017… STILL NO SERVICE! I practically “begged” him to please call the office and tell them to turn on my service…he would not, but had “sympathy” for me stating that he would not “close out ticket”…whatever that means.

    This is by far the worst treatment I've ever received...and in case you're wondering...as of August 11, 2017 I STILL DO NOT HAVE DSL SERVICE!!!

    0 Votes
  • Valerie Jun 03, 2008

    I recently moved called verizon to transfer my service. Got the service on my new apartment. Internet wasn't working, called verizon, took off work and they went to the old apartment.

    Had to call back to make another appointment for repair. Guess what, they never transfer my service. Instead, I had 2 accounts. Had to call every day for a week.

    Finally, got the problem solved after almost a month. Now my monthly payment is more, and I just moved 3 blocks away.

    Their customer service representatives really suuuucks. They need to provide better service. They need training...

    0 Votes
  • Valerie May 09, 2008

    After a decade as a Verizon DSL customer, I know how they operate very well. As I found out, better than they themselves do.

    In early April 08, I placed a call to Verizon customer service to determine if an area in Southern California was in their service area. I have had an @Verizon.net for over a decade, and I was not happy hurry to relinquish it, and their online tool had failed me again to positively identify service area, as it so commonly does.

    This call proved to be a huge mistake. About a month later, Verizon cancelled my email account - the first step in the 5-day process necessary to discontinue my service.

    My personal communication has never been an issue, and at no time did I indicate in any way that my service was to be terminated. I am in an interview process, which, if successful, *might* take to Southern California *in about 4 month's time*.

    But the damage was not only done - it was irrevocable. Email was already cancelled, my internet service was next (those lights will go out either tomorrow or the day after), nothing can be done to stop it (according to India), a new service request needed to be requested (with the associated start-up fee), it would take a week, and I couldn't be proactive in asking for the new service now - I needed to wait until my current internet DSL service was terminated.

    When the problem was discovered long before sunrise here in Seattle, your only recourse is India, where I was told no end of absurd things. I cancelled my service online. No, I did not do that. My DSL service needed to be renewed each year and I failed to do so. No, I've been a Verizon DSL customer since 1997, and that is *not* how your company operates. It's always automatically renewed.

    We'll call her Ms. Green, a senior representative right here in the US, who was my 19th call seven hours later. She appealed on my behalf to file a stop-order for an incorrect DLS termination (she was the first one I spoke to who even knew you could do this), and told me if I'm having a good day, this will restore things. And if not, worst case is you'll only be without DSL internet for 3 days. Oh, and for your time, trouble, and taking the day off work, here's the maximum I can offer you in compensation for *our egregious mistake* - please, take *fifteen dollars*.

    Thanks a pantsload, Ms. Green.

    I was actually very lucky to have been connected with Ms. Green. My experience with Verizon Internet told me the odds were woefully against me to have stumbled across someone with this knowledge and competence level. This disaster should have been much worse, by all indications.

    It didn't deter me from editorializing. "Ms. Green", I told her, "allow me a moment to tell you what I've told thousands of my technical students for over a decade about Verizon DSL. Once installed, it's solid, reliable, plenty fast - if you can pick up the phone and hear a dial tone, you can expect a solid internet connection. It never goes down.

    But the installation, change, modify and termination process has been *horrendous* and *dysfunctional* for a decade. And I've been failed by it yet again, now, haven't I?"

    Ms. Green assured me that a trouble ticket at this level always goes to a decision maker. "I know, " I responded, "I've been a customer for over a decade, so I'm familiar with that part of the process. Doesn't really seem to work, now, does it?"

    What I didn't tell Ms. Green was that Verizon's fifteen bucks was nothing less than insulting . . .

    0 Votes
  • Ni
    NINA Mar 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I enrolled in december, 2017 with verizon dsl offering 1st month free 2 year contract @14.95 and a gift card of $20.00 to be used in target store. I keep calling verizon they keep switching me from one line to another and then they hang up. I have spoke with several co-workers and stated that verizon tells their customer they will get a gift card just to enrolled dsl but they have never received a gift card. they do not send out gift cards as promised. they are rip off!

    0 Votes
  • Mi
    Michelle Mar 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Verizon only cares about getting your money. For those who are considering getting their service heres a peice of advice. RUN! I was with Cavalier for 2 years had no problems with billing and hidden fees. Service worked perfectly. I switched to Verizon thinking I was getting a better deal on the Bundle Packages. Even before my service was installed, I received letters saying that I was going to be charged full price. When I called customer service they said one thing but the billing statments was saying another. I finally decided its not worth all the headache and I switched back to Cavalier but not before reporting their ### to the PA State Attorney Generals Office for deceptive Advertising and fraud billing. I then took the liberty of reporting them to the Public Utilities Commission. I have read 100's of complaints online about verizon. Heres the thing. Its important that you inform Agencies of the underhanded practices of Verizon. That is how laws get changed. So please if you have a problem take 10 minutes to google your Attorney Generals office and Public Utility Commission and then contact them. Lets get the word out about Verizon.

    0 Votes
  • De
    Deborah Leigh Jan 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I had Verizon Internet Service at $14.99 per month for life up until Wednesday, January 23, 2017. One of the pushy sales representatives changed my plan to double that amount when I originally just called to find out if I still had the "Call Waiting feature on my telephone. I do not understand when I called the next day which was Thursday, January 24, 2017 to switch back to the $14.99 for life Internet (DSL) service that it was not available anymore. That tells me that it was a scam to get me to switch from the $14.99 per month for life to a higher plan. I cannot afford to pay more money because I have a high overhead as it is and I tried to tell them that. So what they did for me was change it back to $14.99 for only one year and then it will go up after that time to a higher amount. This is very unfair and unethical business practices and Verizon should be held accountable for such business tactics. I am appalled and very unhappy at this point with Verizon. I want everyone to be made aware of this so they do not get caught up in the same predicament as myself.

    0 Votes

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