Verizon review: Crooks

4/1/2026 - spoke with customer service about lowering our bill or we were going to a different company. The bill was 622.59 and they got it down to 389.69 going forward 5/26/2026 - paid bill of 389.69 6/26/26 - paid bill of 370.90 7/26/26 - paid bill of 554.27 We were not made aware of this increase. Called and made our way to a supervisor. (2+ hours on hold/phone) The change was from a promotion dropping off one of the lines but nothing was done or upgraded to the account so this should not have happened. She ensured a credit to the account of $200 and credits moving forward of $200 each month to make up for the promotion that dropped off with no reason. I repeated this promise more that 5 times on the phone to make sure I was understanding properly. She repeated the offer and ensured notes were placed. 8/14/26 - I checked my account on the app and the new total due on 8/26/26 is 565.52 - called Verizon immediately and spoke with customer service rep. She stated there was no notes on the account about a $200 credit or $200 coming off each month. When I provided the dates, she then found a note explaining what happened and said we received a $200 credit (we did not). Currently on hold for a supervisor again for 2HR and 15 MIN. She keeps coming back on the line to have me re explain and trying to show me credits we are receiving on the account which have nothing to do with our current bill (nurses discount).