Verizon review: Crappy equipment

Have been a Fios customer for about 12 years. 2 years ago I was forced to upgrade my equipment. Big mistake. Worst cable equipment I have ever used and I have been a cable user since the 80s. When I upgraded the equipment I was signed up for a 2 year contract. At the same time with out telling me they removed my loyalty benefits. This meant I lost channels they know I watches. In order to get the channels back I would have to I would have to update to a more expensive package. Now almost 2 years later and three different receiver in the family room that still don't work right I'm done.
After this last customer service call this original problem was fixed. But other issues with the receiver still exist and I can no longer use my universal remote. So now I have to use three different remotes to watch FIOS tv. And the only thing the customer service agent had to say about that was. We had to reset the the receiver to fix it.

My recommendation is to stay away from FIOS. Future cable cutter.