Verizon

For the Culver City, CA, area, which is in the metropolitan Los Angeles area, this complaint pertains to:

1. Quality of Verizon's DSL service (Terrible)
2. Verizon Customer Service for "bundled" customers (both over the phone and technicians) - Terrible
3. Verizon's technical ability to connect/disconnect DSL service without disconnecting the bundled customer's Verizon's home phone land line (Terrible)

I have been a Verizon Wireless customer since before they provided wireless cell service (my account was acquired by them). That is what it is. I've been a Verizon home land line customer for the last 3-4 years. No real complaints. The trouble started when I decided to save money from my Time Warner cable internet, and instead go with Verizon's cheaper DSL service. They were offering a special deal for "bundled customers." Huge mistake. Their DSL service is not even the minimum speed they "guarantee." Six times out of 10, websites would time out and give me error messages. Navigating was extremely slow, cumbersome, and required multiple reboots and tries of 3 different web browsers until one worked. Netflix would only stream standard definition on my HD TV, and downloading an HD movie rental from iTunes on my Apple TV would take anywhere from 4 to 8 hours (I'm completely serious). Also, the day they activated my DSL service, my land line phone service stopped working. No dial tone, and people calling the number would just hear it keep ringing, while on my end, no ringing and no dial tone. The struggle with their ridiculous customer service people involved one person who hung up on me, another who gave me the incorrect window timings, being disconnected (again) while on hold, and an on-site service technician who never called, but the phone customer service people claimed he/she/it had been on site and "had found nothing wrong." Quite honestly, I feel the customer service people are really just trying to cover for themselves/the company and will tell you anything. They magically fixed the problem on their end, and never bothered to explain, while I had no phone service for over a day. They basically punished me for ordering DSL service with them.
That's not the end of it. I have now canceled DSL service with them, and they have disconnected my land line phone service again. They are sending out their technician, when I know for a fact that the problem is on their end.

I just got off the phone with zoey with Verizon cust service and although apologetic she was not able to issue even a partial credit even though I have not been back home since being evacuated by FEMA from. Zone A in the Rockaways -and have not used my service since then - because I did not think of my Verizon service in the middle of the hurricane and call to suspend - just business as usual - the Verizon rep's all said not to worry you are in zone A but when it comes right down to it except for press releases about what they are doing for the affected community it's just business as usual Verizon only cares about separating you from your money whether you receive goods and services or not-whether you are in a disaster area or not it's all the same-

Sent from my iPhone

On Dec 13, 2012, at 3:34 PM, [protected]@verizon.com wrote:

Dear S Friedman,

Thank you for choosing Verizon. I have received your email dated 12/12/2012 regarding Verizon service I know how this can be important. I apologize for any frustration or inconvenience this has caused. My name is Roishawn, and I will be happy to assist you and also review the account to make sure you are getting the best value.

In order to resolve your concerns, please contact our Consumer Sales and Solutions Center directly at (800) VERIZON or [protected]. Our representatives are available by phone 24 hours a day, 7 days a week.

You will be prompted for your telephone number by our Voice Response Unit. To ensure protection of your personal account information and expedite the handling of your request, please have your Verizon account number or bill available.

The department to which we have referred you will be able to assist you. If you have any additional questions, please let us know. We look forward to serving you.

Thank you for using Verizon. We appreciate your business.

Sincerely,

Roishawn
Verizon eCenter
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Verizon Wireless is a crook. I have been a loyal customer for the past decade. I recently ended my contract with them and switched to a monthly service with Boostmobile. They charged me an early termination fee saying that the date i upgraded the last phone was the official contract ending date and the date on the online log in was just for eligibility to upgrade new phone. What kind of crap is that ?
I didnt updated my phone til 4 months later the last time and picked the simpliest flip phone. Now they go by that date to end my contract which extended another 4months...
That doesn't make me happy at all by this little twist in the contract. So i get charged early termination fee for it. I called and complaint and no one seems to get my point. If I waited 4 months after my contract ends to get a new /free phone, why should it extend another 4 months on the initial contract ?

Not signing another contract with anyone ever again. A bunch of crooks.

Verizon Customer Service Promotions are garbage gimmicks . There is this thing about getting service and money back gimmick . Verizon sales person tells me about getting a Visa Card in the mail with cash back with in 90 days . He never explains the rules but tells about the offer . So I fall for it & renew my Verizon Fios . So its way over 90 days . I call and the rep told me that it cancels because I was a few days late on 1 billing cycle . I'm like well would of been nice to have known about the rules but I had never gotten them . The Rep tells me that they mailed it to me . Next day I go to the post office for confirmation of mails from Verizon . The Mail records of everything that I received from Verizon were all my billing statements from Verizon . Each Billing has nothing that shows anything about the promotion rules . Of a Visa Card .

Ive had the worst time with Verizon Wireless - their fraud department veers from comical to borderline incomeptetent. Someone opened a verizon wireless account in my name at an address i never lived at back in late 2011. They received several thousand dollars worth of Verizon service. When i contacted Verizon to explain this was fraud having noted my credit score had been negatively impacted (note, i contacted them, not the other way round), they have "concluded a thorough investigation and deduced it is not fraud". Ive yet to receive a single letter from Verizon to my correct address containing any details of what i owe them, or why it isnt fraud. ive been in touch with the frqaud department on at least a dozen occasions and have even spoken tot he executive relations department. all to no avail - it almost seems like noone over there cares, they're just intent on following their process. So i keep getting calls from debt colectors who leave me alone as soon as i tell them its fraud and give them the police crime #. So Verizon Wireless just move to the next debt collector, and add a few hundred dollars in fees to the bill. Really, Verrizon? If i ddint pay it because i wasnt responsible when it was 3500 dollars, do you think making it bigger is going to change my viewpoint?

I got a phone upgrade a year and a half ago and the GPS has never worked right. I went back the same week and complained and the guy in the store redownloaded it and told me it should be fine. It wasn't. I have called Verizon so many times and complained about its functioning that I can't even count them. I have returned to the store where I bought and complained about it so many times I've lost track. I've been to the stores with "advanced technicians" over and over and over again. Last night the young male "advanced technician" told me, "The GPS unit inside the phone itself is defective. You need a new phone. Unfortunately, your warranty has expired and I can't give you one for free." Really.
I informed him I am not going to buy a new phone since I have been struggling with this one for a year and a half, I will continue to struggle with it until my contract expires, and then I will get services from another company. He said he was sorry to hear that. I told him that since he is the first person to be honest with me, I'm not mad at him, but I am done with Verizon with over this.

My phone was stolen and when I called to have Verizon track my phone (a service that is paid for in my contract) and when I told the gentleman where I was, he laughed at me and said, m "If you only knew how close you are to it, " but said he couldn't tell me where it was. When I called to file a claim to get a new phone, I received very little help and in the multiple hours I spent on the phone with the claims department and customer service, I was hung up on 4 times. With a password, all of this could've been avoided; however, that was a "breach of security". I missed out on a job opportunity because I will not receive my phone until Monday and the phone number that I needed couldn't be released to me except by text message (to my stolen phone) or snail mail (which I would receive some time next week.) im a masonry contractor building mostly Lowes, schools, and Walmart. Glad my Uncle had his phones and contacts when they called him to build Alltel Arena. I need this problem is resolved today. should you decide to correct this problem you can send my contact list to [protected] / [protected] Please remember contracts are to protect both parties.

this company only cares about one thing and that is money so if you are looking for a phone company to do business with you better look else where they ripped me off by overages that never happened look out folks the big thief is verizon

I've been a Verizon customer for years now. I recently added two iPhone 5 lines to my existing line. My plan was to change my new iPhone 5 to my old number and give my sister the old iPhone 4 on the old line (now with the new number.) This was supposed to be a painless process but it took the reps (who royally screwed up) three days just to get my new phone working. They couldn't even activate it correctly.. leaving me phone-less for three days. Of course, my bill was not prorated at all for these three days...
So after all of this my sister decided she didn't want my old iPhone 4 and I tried to cancel the old line. I was told through a smirk that I would have to lose my old number and take a new phone number and pay a $300 cancellation fee because I'd be canceling the new line.. I've about had it with this company.

I have been a Verizon customer for 6 years...the most recent interaction I had with Verizon has been horrendous. The service of this company has deteriorated so bad that it makes Sprint look like the Ritz Carlton.

I recently left my job at a bank...the bank stated that I could transfer the phone to me...I call in spoke to a rep that completed the the transaction. I stated I DO NOT WANT A NEW CONTRACT JUST ADD IT TO MY WIFES PLAN. The rep took care of it with a smile no problem. I thought to myself wow that was easy...oh how wrong was I.

A few months later I am looking into options as my wifes contract is expiring. I am told that my contract runs another year and a half? WTF are you kidding me. I called in and went all the way to executive relations...spoke with Latoya Brown...not sure how she made it to executive relations horrible rep. It took 10 days to get her on the phone and 7 voice messages not sure what kind of executive relations that is.

I asked them to pull the tapes and listen to the conversation...nobody did this nor was anyone willing to. They know that they messed up but will not look into it. I spoke to executive relations and stated I am moving to a new home and was considering Verizon Fios TV...just get this mess fixed and I would happily expand my services to also include tv. ANYONE WITH HALF A BRAIN could have fixed this. Just horrible service. I am leaving verizon and never looking back. Verizon has become to big to care about the consumer...I really wanted Fios TV to simplify my bills and have my voice and TV all together. If you cant take care of your voice customers why would anyone do more business with you.

Just wanted to post this as awareness for all existing Verizon customers. I will copy and paste and post in as many forums as possible.

Verizon sucks

Thanks
Ray

We purchased 5 verizon phones and put a $400 security deposit on each one. The deposits were supposed to be returned in July. The only returned 3 of them. Is spite of call after call, we get nowhere with them. It looks like our only recourse is to sue for it. Given the cost of that, has anyone else had their deposits not refunded. A class action lawsuit might get our money back and some funds for aggraavtion and hassle.

Verizon is now charging a new $30 upgrade fee. To renew your contract for 2 years they are charging upfront fee of $30. Agent says it's a brand new fee and she doesn't like it either but too bad...There's gotta be a better cell phone pkg. With 4 phones I think I'm already stuck in this plan for the rest of my life now they want another $30/phone for the honor of paying their over-priced rates every month for another 2 years/phone? Grrrr.

i just upgraded my verizon phone a couple of months ago to the droid razr and i hate the phone well i have been talking to the stores in town and to corporate about it they keep giving me the run around and everything i told them if i could exchange my old samsung fascinate gaxy s and my droid razr for the samsung galxy s3 and all they said it's that i can trade in for in store credit... hmmmm how good will that do if i won't have a phone? you would think that in order to keep they're customers happy they would honor the request to keep a cust happy and not loose them... i actually going to move to AT&T if my request is not taken care of... very false advertisement on the droid... battery is really bad the system upgrade sucks and it's just not a good phone @ all

I have been going through high tech hell with verizon. All my services turn off at will. They told me to unplug my tv when it freezes up alot. Ky internet stops working and my phone shuts off. The dvrs never work the way they are suppose to. I have called dozens of times, had techs here changing everything including outside box. Now its worse. Plan on an hour to get through to a person on the phone and then get transferred. I have never been with such an arrogant, uneducated bunch of people in my life. I'm going back to comcast. This company is useless. They even had to borrow my tools to install it. I could write a book on this nightmare but go ahead try them for yourselves. You will be sorry as I am.

MY new FIOS Internet on my phone is calling people all over Massachusetts by itself. People are calling me to find out why I'm calling them and some are mad. I Have Had a Land-Line with Verizon since 1978. Internet (DSL) on the line for at least 10 years. Because Verizon had trouble in my residential neighborhood with DSL they advised me I could have FIOS-Internet for the same price as my DSL Internet. Well I decided to change because I had been losing my Internet connection . People have been calling me for 3 weeks now. I can't wait to see my itemized phone bill the end of September. I've phoned Verizon and seem to get the "outsourced" tech's out of my New England Area. The latest today says I'll have to change my number after all these years due to their inability to understand. What are the options we have as consumers when a company like this gets to big?

Verizon Wireless Cellular Sales - Augusta Mall, Augusta, GA Verizon Wireless is racist and a lousy Company - Racism ... Consumer complaints and reviews about Verizon Wireless is racist and a lousy Company in Augusta, Georgia. Racism & Injustice. Bad Business Partners: Constant Complaints of Racism have been charged against the Company, esp. this local branch, headed by a manager named Jerry; who've been discriminating against black customers & refusing to hire african-americans to work at his store, and sabotaging any new black applicants from getting hired. This form of business has been the norm with VERIZON, also blatent racism at Verizon Stores in Aiken County, white employees using racial slurs towards customers, and selling them lousy wireless service...

I had a blackberry and it broke so i went into my local Verizon wireless store. While i was there, i saw signs for buy one 3G Smart phone get one free, I know that i was eligible for upgrade so i asked for some help with these phones. I was shown (by the Verizon sales guy) the HTC Incredible. What a great phone, so I asked the sales guy about the Buy one get one and he stated that it was included in the deal, well that was a no brainier.

So as we approached the register, to upgrade the phone and to add a new line for the second one, and we were told that they were out of that phone and to come back monday AM. No Problem.

We actually saw the commercial about the free phone that night.

My husband went to the store Monday morning, like we were told. The store employee had our blackberries transferred over and the phones ready for us. When he put them into the computer, the second (free) phone kicked back. The employee spoke with management who called the supervisors higher then him. He was told that he should not be able to honor the promotion on those phones only.

So my husband and I have called customer service, who also refused to honor their advertised deal. I have as of this time written to the regional VP but have not heard back from him.

SO the bottom line is that we stayed with our blackberry. We have been with Verizon about 10 years and have 6 lines, which would reap in profit, more than the price of the free phone anyway. But, the CUSTOMER is NOT A CONCERN to them.

Additionally, I got a call today from the Customer Service Manager asking me what she could do to make me happy, and I stated, honor your deal. She offered my 10% off my service... I told her that was unacceptable and i was not happy. She said " I apologize that the advertisement was misleading, with regards to our buy one get one free offer"... "we also do not have the ability to process this request"...

So i asked for someone who has the ability to honor it and was told that they were bound by company police to not release the number or the CORPORATE INFORMATION... in other words, they don't care either.

Cant wait til these contracts expire so i can go to T mobile.

I have NEVER in my life, seen a company that REFUSES to make a customer happy. Or one to honor their advertising.