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CB Telecommunications Verizon Complaints #2-21
Verizon

Verizon review: Billing

J
Author of the review
11:46 am UTC
Verified customer The reviewer confirmed their account using Google. Learn more
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I return a 5G Modem that failed in June 2026. I received confirmation by email of the same. Verizon continued to in error charge me for not only 1 gateway, but 2 gateways. Their service reps are next to useless with authority to mend the problem. I asked for manager 20 times, and nothing. I found someone that tried to use fuzzy math that was wrong. We'll see how this works out.

Claimed loss: 8 hours of my personal and diverted time.

Desired outcome: Due to wrongly taking additional money from my in error, I want 25% interest credit on the $357 overage.

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