Vayama
reviews and complaints

As with all the others, I attempted to contact vayama.com via their website when I saw the philippines is ordering country-wide lockdown the next day, and 4 days before my departure. Philippine airlines talked to me on the phone and said they couldn't help me as I booked through vayama.com. So I wrote over and over and over, by email and their website contact form, to request cancellation or credit or refund due to inability to take the flight, well before scheduled flight, and no reply even now over 2 months later. I am contesting the charge via my credit card company now, let's see what happens.

Hi, I tried contacting Vayama 37 times with only one response (finally) but after that response there was never a reply. So after 40 tries n my part to get a refund or Evan have someone talk to me, I am forming a complaint.
I was left stranded in India because of Vayama. It was a horrible experience to be stuck in a foreign country with no help from a company that I paid extra for at the time of making my reservation so blind. I paid extra for in for in case that I needed to cancel or change my flight. I had to buy another ticket becuse you would not help me change mine.
I took screen shots of twenty or so times I contacted Vayama since the middle of March 2020.
This is a Tisha Montoya. Confirmation nbr is KUSW-8486615. My email address is [protected]@gmail.com. My phone number is [protected]. Please contact me about refunding me for your canceled flight that I was left stranded in a foreign country with no word from you for several months.
Please help me.
Attached is my proof of screenshots. Notice these dates are from March! I have been waiting and trying real hard for you guys to help me. I know you will come thru 🙏

I had booked several flights for April 24, 2020 on Turkish Air through Vayama. On April 2, I received notice from Turkish Air that my flights had been cancelled and, since I had not booked directly with Turkish Air, I would need to receive a refund ($2013.97 + $20) from the third party travel agent (Vayama). According to Vayama website, if a flight was cancelled, there was no need to contact Vayama, they would contact me. As of today, 42 days after TA cancelled the flights, I still have not heard from Vayama. I therefore tried to contact them and learned that their phone line is not receiving any calls or messages. I would like to receive my over $2000 refund.

My airline gave the refund and it went to Vayama. I contacted via email to Vayama and got the generic email that doesn't pertain to me. I just want to Vayama to forward the refund that was sent to them onwards to me. I just want an ETA of when the refund can be given back to me from them as it's been 2 weeks the airline has said they sent it to them. I am very upset that they aren't reading each email individually and should stop doing the generic email . Wish they had a live agent to chat to. I might have to go via my credit card to show that I should be given a refund that they are holding on to.

Booking# [protected]. Trying to cancel and get a refund due to the coronavirus and flight restrictions also event (Tour De France) was canceled due to coronavirus If refund not possible to at least move flight to next year around the same time. I have not been successful in contacting you or getting a response back from you.

Terri Russell
[protected]
Email
[protected]@gmail.com

Purchase a flight on this company w. Multiple emails without respond.
Phone is unavailable all the time. Sent request for cancellation or options to re-schedule my flight with failure respond.
Booking # vus-[protected]

This is an awful company that seemed no one wants to respond... Or at least an email respond. Nothing - nada.

pls. if anyone can reply to me..
thanks! Dinah Dayanan-Brien
email: [protected]@yahoo.com

HI I called on behalf stevens Pierre I paid a ticket for him to travel on 03/14/2020 from Port au prince tou Suriname when he went to check-in airport said no travel to Suriname due to coronavirus Suriname airport close plane not show I send many message no reply, I demand a full refund please my name jeanclaude Lilavois the card holder, I have attachment below thank you
Sincerely
Jean-Claude lilavois

While airlines are offering voucher or free of charge dates change, Vayama is ignoring customers requests and not making a date change a free option. Not possible to resolve via airline directly as Vayama is used as travel agent. No clear instructions on their website to follow. In light of COVID which received Disaster Designation in the US. Not possible to reach them via call or email provided for customer services. No real time updates email on what to do for customers with upcoming travel scheduled.

- Called airline - said they will refund cancelled flights 100%, but I need to process via travel agent.
- Tried calling Vayama to start process to get refund - got voicemail saying they won't answer phone calls.
- Went to website to process via my Vayama account:
- got pop-up saying they will accept refund requests only via e-mail - and the e-mail address is on the e-ticket.
- TAKE A LOOK AT THESE TICKETS - WHERE IS THERE AN E-MAIL ADDRESS?
- Bottom line: Seems like they plan to just keep the money!

They sold me a ticket that I cannot use as the countries I want to fly to are no allowing US Citizens to enter. I cannot even transit through the airport they routed me through. They will not return my calls, emails, tweets, anywhere.

They are a fraudulent company that is stealing funds without providing what I paid for. I demand my money to be returned to me.

Vayama is not answering calls or emails. I have been trying for 4 weeks to reach them to change or cancel my flights. I'm one week away from my travel date and no response from the various emails I sent them. The airline is letting people change or cancel flights but I can't make the change through the airline. I have a doctor's note that says my son cannot travel due to health conditions. I need a call from Vayama to take care of this. Booking number: VUS-[protected]. Customer Support: [protected]@vayama.com; Feedback: [protected]@vayama.com

I want a refund for my ticket purchase due to virus
Have been contacting them but no response
At first I just want to change but it really takes too long for them to response
I keep calling the hotline but keep waiting for more than hour
I called my airline and said I am applicable for free refund and need to contact my agency
I keep emailing and calling them but I couldn't reach them
Not gonna recommend this agency after

Had booked my flight from Seoul to Delhi and return and with now Coronavirus has made the cancellation and charges were mentioned 145 usd which I am okay . I tried paying to vayama but the link was not working and I send email to them giving me alternative .. this was more than weeks ago and I am sending them emails everyday .. I have send them 23 emails which they stopped Rowling me now .. called them on international line with waiting time 1 hour 18 minutes and second call waiting time 53 minutes with line getting disconnected automatically.. thi is international calls I am making .. I have spend 140 usd on phone calls as they stopped replying to emails .. I am simply asking to refund my own money ... they informed me ticket is cancelled .. I have wasted my time, money, energy, mentally stressed and cannot believe it's still not sorted out yet. I understand they r busy with lot of changes with Coronavirus that what I waited two weeks with no reply at all .. my booking is VUS [protected]

This is my first experience booking with vayama and I am going through mental stress and there is no way of reaching them and they seems to be forgotten about me and my money ..

Vayama's customer service is trash.

My flight from China to the US was cancelled due to the virus.

Vayama told me on three different phone calls spaced 2 days apart that I should wait 24-48 hours and I would receive an email to select a new flight.

Vayama never followed up with an email, never called, nothing. Hell, they never reached out to me to notify me my flight was cancelled in the first place! For all they know I am stuck in China right now. Maybe they just hoped the virus would kill me and they wouldn't have to deal with rescheduling the flight.

Too bad. I've used them in the past with success, but never in a situation that required them to change anything.

Sorry Vayama, I'm still alive, and you have lost a customer forever.

Buyer Beware!

I ended up going to a local office for the airline and getting this taken care of.

I'll gladly pay the airline the extra $20 to book directly with them in the future, at least the airline will take care of their people.

Dear sir,
I want to start with the booking process was smooth and the pricing for my flight was good for the day I choose to purchase.
The process was a bit fast and did little to allow for review of ticketed personal information.
Specifically the name on ticket the information was captured from your kayak account and no final review provided for a chance at correction! The name on the ticket must match the passport due to tsa and other flight agency rules. The booking allows for changes or cancellations in the first 24 hours no fee.

Ok now my story,
I booked 2 tickets on aer lingus flight el105, vayama booking #kusw-8162602. I was issued an e ticket for myself and wife.
My wife's ticket had proper information and I saw no issues. My ticket e-ticket [protected]
I had an issue; my first name middle initial and last name were all connected with no spacing additionally it had my middle initial then a space then my last name again.
It appeared the data transfer had duplicated my middle initial space and last name attache to my unspaced full name.

By example, john m smith came on the ticket as johnmsmith m smith.

I called vayama prior to the 24 hour window closing for a name correction.
Customer service stated that would incur a 100 euro fee to change ticket.
I continued to ask for a simple name update and was given the chance to cancel the ticket and rebook but they would not give me a price quote or grant me a new ticket at the price I paid already.
I re - explained my timely call to them I was uncomfortable canceling a fight I was on with my wife that only needed a correction, since they could not offer a way to get this done other than by canceling flight and putting me in the position of possibly not getting original fare. I asked for a supervisor and was told nun were on staff at that time and would not be in until monday. I told them that was not good customer service. And said I would call back as I was getting frustrated and did not want to be a jerk.

I was truly trying to follow their rules and terms of service.
After hanging up (nicely) I contacted aer lingus and was informed that there is no fee for a correction of name as misspellings and errors do happen and it is not a change of ticket event no need to cancel.

During this conversation I did receive a call back fro vayama customer service and as I was on the line with aer lingus I could not talk but was left a message to call back asap to cancel my flight so I would not be charged for the flight I would not be able to use do to the incorrect name.

I did appreciate the call back it showed me they were trying to help thank you.
I called back and spoke to a new customer representative he was able to go over my case by looking up my booking. He informed me that if I send them a copy of my passport information page they could do a correction no mention of a fee btw I was still in the 24 hour window.

I took a picture of my passport and my e-ticket showing the name error
I was informed that they would check with the airline for their policy and get back to me sometime next week.
3 day's pass I get a e-mail stating that the change has been made and I need pay $50 usa fee for the change. I informed them by e-mail that the airline does not charge a fee for this type of change. And awaited a response that was christmas eve.
They did send a email on christmas day but I was not able to do business that day it is a holy day and family requirements were needed.

They reported that they vayama do charge a fee in the response email. I called customer service and explained my position the representative said he was powerless to reverse a fee once it has been emailed. I thanked him for his help and proceed to pay the fee. I feel that the customer service department has very little services to offer beyond billing and canceling and has ample room for improvement. It is curious that they have many of these complaints, could it be just for the extra fees?

In short I was charged $50 for a name correction with in the 24 hour period that was brought to vayama's attention! They were not able to fix in that time frame due to customer service representatives limited power to remedy in a timely matter. I feel this fee should be reversed

Aer lingus transcript: go to bottom and read up this is original format.

Okay. Thank you for contacting aer lingus!
—
Alissa alissa from aer lingus
On sat, dec 21, 2019 at 01:34 pm, "nanette quinn" wrote:
Ok I will call them again fingers crossed
On sat, dec 21, 2019 at 01:32 pm, "alissa mae magtangob" wrote:
So you need to contact the agency directly to make the changes, so you won't have a problem checking-in.
No, mark. Eur100 is only for a name change. It is a name correction, they will just remove your last name on your first name to make the necessary changes.
On sat, dec 21, 2019 at 01:32 pm, "nanette quinn" wrote:
Can you please tell me if it presents a problem they want 100 euros to change it
On sat, dec 21, 2019 at 01:31 pm, "alissa mae magtangob" wrote:
I do.
Your last name is in your first name.
On sat, dec 21, 2019 at 01:31 pm, "nanette quinn" wrote:
Are you able to look at my reservation?
On sat, dec 21, 2019 at 01:30 pm, "alissa mae magtangob" wrote:
The name on your passport or the valid form of id on which you are traveling must match the name on your ticket. Specifically, the first and family name must match exactly as they appear.
On sat, dec 21, 2019 at 01:29 pm, "nanette quinn" wrote:
Will my current e tick prevent me from boarding the problem is with the middle name being attached to last name then my proper last name is visible?
On sat, dec 21, 2019 at 01:28 pm, "alissa mae magtangob" wrote:
No. This booking was made through them, it needs to be reissued through them as well. Any changes to a third-party booking should be made directly with the agency.
On sat, dec 21, 2019 at 01:26 pm, "nanette quinn" wrote:
Great that is what I want to do
Can you help
On sat, dec 21, 2019 at 01:26 pm, "alissa mae magtangob" wrote:
Yes, mark. There is no fee incur for a name correction.
On sat, dec 21, 2019 at 01:25 pm, "nanette quinn" wrote:
They want to charge me for a name change this is a name correction
On sat, dec 21, 2019 at 01:23 pm, "alissa mae magtangob" wrote:
Thank you for confirming.
Since you booked this flight with a travel agency, you have to contact them directly.
On sat, dec 21, 2019 at 01:23 pm, "nanette quinn" wrote:
Nanette quinn
On sat, dec 21, 2019 at 01:23 pm, "alissa mae magtangob" wrote:
Thank you, mark! As per checking here, you are not the lead passenger, may I know the full name of the other passenger, please?
On sat, dec 21, 2019 at 01:22 pm, "nanette quinn" wrote:
[protected]
Mark quinn
On sat, dec 21, 2019 at 01:21 pm, "alissa mae magtangob" wrote:
How about the phone number associated on the booking?
On sat, dec 21, 2019 at 01:20 pm, "nanette quinn" wrote:
2ciu7j
On sat, dec 21, 2019 at 01:19 pm, "alissa mae magtangob" wrote:
Hi, mark. To proceed, may you please provide me with your aer lingus booking reference number that begins with "2" and for data protection purposes, please also provide as follows:
Lead guest's full name
Email address
Last 4 digits of the card used to make the reservation
On sat, dec 21, 2019 at 01:19 pm, "nanette quinn" wrote:
Mark quinn
On sat, dec 21, 2019 at 01:18 pm, "alissa mae magtangob" wrote:
Welcome to aer lingus! This is ali. May I have your name, please?
On sat, dec 21, 2019 at 01:18 pm, "operator" wrote:
A few more details will help get you to the right person:
On sat, dec 21, 2019 at 01:18 pm, "nanette quinn" wrote:
Existing booking
On sat, dec 21, 2019 at 01:18 pm, "operator" wrote:
The team will get back to you on this. Support typically replies in a few minutes.
It looks like you're new!
To assist you, which of the below best describes your query today? *note - the email address you provide, a copy of this chat will be sent to that address.
On sat, dec 21, 2019 at 01:18 pm, "nanette quinn" wrote:
Ok what number do I call for name correction
On sat, dec 21, 2019 at 01:17 pm, "operator" wrote:
Are you looking to correct the name on your reservation or transfer it to another person?
Please note, that if you booked through a 3rd party you will need to contact them directly.
Name correction:
If you forgot to enter your middle name or used the wrong title, you don't have to do anything as this will not be an issue when travelling
If you made a typo, used a nickname or entered your maiden name instead of your married name, don't worry we should be able to correct that for you. Just use the upcoming travel enquiry online form to request the correction. Make sure you provide the name as it appears on your passport
Name change:
As long as another airline is not on your itinerary, our agents can assist you with a name change, so please contact us
Did that answer help, or are you looking for something else?
On sat, dec 21, 2019 at 01:17 pm, "nanette quinn" wrote:
Hi my middle name is including my last name are repeated 2x on my e-ticket
On sat, dec 21, 2019 at 01:16 pm, "support" wrote:
Welcome,

If you require any assistance, please do not hesitate to ask below.
Please do not enter any personal information or details of your booking unless you are asked to by the agent. Our privacy statement explains how we look after your personal data

Thank you.

Aer lingus transcript:

Thank you for the review of my claim
Mark c quinn
[protected]@aol.com

E - mail for above booking [protected]@aol.com

I booked 3 tickets through from LAX to Sanya, due to no direct flight, my booking is from LAX-Chengdu, Chengdu-Sanya. But overlap time in Chengdu only 1 hour. I was assuming online booking website would filter the flight that not enough for MCT. Fortunately I called the airline and airport to double check. They both told me MCT is 150 minutes. I called Vayama, twice, their customer service had very bad attitude insisted me to pay for the change at $900 plus wait for a whole day to transfer in mid night to a 3rd city then to my destination at 1am. I will be traveling with two kids with very limited time to visit my mom who is 80 years old. I asked to talk to manager, they rejected to transfer.
My point is: 1) they should not offer tickets transfer time less than MCT at first place. simple program!
2) I need a solution for my coming up trip at no extra cost. Someone from Vayama needs to contact me!
3) Vayama needs to train their customer service how to talk to customer and know how to escalate the issue when they can't handle.

I purchased travel insurance for both me and my family during international travel. My Vayama account confirmed this purchase and still confirms the purchase. While in Switzerland I was injured and after arriving home i called to file a claim. They said my policy went through 2 companies (travix and travelguard) and is now in cancellation. I called to straighten it out and was treated very rudely by a man who refused to hear what I was trying to explain and would not let me speak to his supervisor who was obviously near by and also did not want to speak with me. This is very upsetting and needs to be addressed. I am not unreasonable and i do understand that mistakes can be made but this type of "customer service " is uncalled for.

Horrible service. No real follow through!
We cancelled 1 of our 2 tickets mid May [vus10213517] We're still waiting for a refund. Your so-called customer service center and its agents are useless. We had purchased travel insurance through you and still, nothing. This is appalling! We will make sure that everyone we know avoids this scam and saves themselves the hassle and pain of having to call again and again only to be told "wait another 24 hours or a week for your refund" . We keep getting generic e-mails (no agent name or department head even though we have spoken to several) about asking the airline for our refund. It doesn't take this long to process purchases nor refunds. It's been 7 months! You can keep our money, but we surely won't be quiet! Buyer beware.

My husband booked a flight from Germany to Nigeria with vayama on the 30th of August, his credit card was debited immediately. On the 31st of August, vayama sent a mail to cancel the flight he has booked for no reason. So, if they cancelled the flight, the money has to be refunded, uptill today been October 9th, vayama is yet to refund the money, we need the money, what sort of fraudulent act is this?