Candlewood Suites Complaints & Reviews

Candlewood Suites / room was old and dated, extremely uncomfortable and overpriced for the accommodations

Sep 16, 2019

Steve Stoner room 303 check in date 9/13/19 check out date 9/15/19 membership # [protected] contact info Steve.[protected] As stated above the room and facilties was worn and dated definatel;y not a $120 room for the Rocky Mount area. As a Federal retiree and Veteran I wa...

Candlewood Suites / billing

Aug 28, 2019

I have a charge on my credit card ending in 1145 for $567.45. I have called 13 times to find out who stayed in what hotel. Each time, I am told I need to know which hotel the charge was from. Do you not see the problem here? I do not know what hotel charged me as I never stayed at your...

Candlewood Suites / reservation was missing

May 28, 2019

I made prepaid reservation online through, which I am sure half of america and europe does use since rates are cheaper. Never had any issue in my life like I had with this hotel. We booked a suite in candlewood suites/harrisburg pa hershey. 2 adults 2 children, which I...

Candlewood Suites / room was not up to par

May 21, 2019

I spent Tuesday, May 7th at the Candlewood suites due to a flight delay at Love field in Dallas, Texas. I agreed to fee of $73 and was given a handicap suite. The fan in both living area and bedroom were both broken. The one in living area had knobs broken off and the one in bedroom would...

Candlewood Suites / company

Nov 27, 2018

I've been working for candlewood suites in Mt Laurel NJ since 5/23/18 my reason for filling a complaint is because I've been having problems at work multiple problems I went to my GM multiple times regarding the problems I've been having with 3 different room attendant that work for me I...

Candlewood Suites / customer service

Nov 09, 2018

I booked reservation in July 2018 for my son's Army Basic/AIT Training Oct 23-27th, 2018. I called and talked to a manager due to the fact that the quote i got online vs phone was different, so asked to talk to mgr. The manager gave me the quote i received via phone which was like $322.00...

Candlewood Suites / room

Oct 16, 2018

Candlewood SuitesThe room smells like stale cigarette smoke. The fitted sheet had a stain on it. When I brought it to the attention to the front desk clerk, they simply handed me a sheet. The cooling/heating vent is filthy. The room has not been vacuumed. There is a beer bottle cap on the floor and...

Candlewood Suites / weekly double charges

Sep 19, 2018

Candlewood SuitesMy husband and I have discovered our card is being charged two weeks for a week because someone keeps forgetting and then charging for both weeks and prices have been inconsistent. When we checked in we were told the longer we stay the bill will decrease but we have been severely over...

Candlewood Suites / problems with deposit

Aug 12, 2018

Hi yes me and my hisbamd reserved a room last night we had to give $100 for a deposit cause we didn't have enough on our card then when we wentk this morning to pick it up she went to check the room and she came back and said that we supposedly smoked in it which we didn't so she wasn't...

Candlewood Suites / pet policy at windsor locks, ct. location

Jul 31, 2018

I thought all Candlewood Suites followed the same policies at ever location. My complaint is with the Windsor Locks, CT. location and their pet policy. They are discriminating against cats...cats are not allowed. I don't understand this. People who travel with cats rather than dogs also have...

Candlewood Suites / workers, and price change.

Jul 31, 2018

I made a reservation for a suite for a family that was displaced from a fire that destroyed their home and all their belongings. This family has small children from ages 3 to 8. I was quoted a price and given a confirmation number. The family checked out of their original hotel to check...

Candlewood Suites / lazy and extremely rude desk employees

Jul 29, 2018

Have taken every step, other than moving into another room, which is a major inconvenience. Constant calls to front desk (6 calls and one very late night trip) about extremely noisy tenants in the room above ours. Was told by almost all but one employee that "We are sure they aren't doing...

[Resolved] Candlewood Suites in Southaven, MS / hotel service by the general manager, holly shriver

Jul 24, 2018

Date of incident - 7-24-18 Reservation number - 208741 (initial hotel stay June 23rd and now through August 15th. Guests - Steven and Leslie Hollingshead I am a Large Loss Claims Specialist at Nationwide Insurance. One of our vendors, ALE Solutions, made a reservation for our member and...

Candlewood Suites / our room cleanliness

Jun 20, 2018

Candlewood SuitesI have pictures. The hotel is sold out so unable to move to a comparable room. Our room is beyond dirty. Dust, food, dirt everywhere. I have requested our room he cleaned tomorrow but if I was able to get another room I would. I stay with Candlewood but this is disappoint and I cannot...

Candlewood Suites / service housekeeping

Jun 03, 2018

I spent 2 nights at the Candlewood Suites In Radcliff Kentucky for Knox I stayed there from June 1st Friday night I check out that Sunday June the 3rd Saturday night I come Back into my hotel room am I roam is dirty my best were not made and I still had dirty towels on the floor in the...

Candlewood Suites / booking a room

May 31, 2018

If you don't rent rooms to locals this should be told to the customer at the time of booking, not at check in time!!! Candlewood suites in vicksburg ms., whether it's thru your company directly or thru a booking agency!!! If you're doing business with a booking agency you should still be...

Candlewood Suites / hotel room cleanliness

Sep 27, 2017

Candlewood SuitesSo I wake up this morning and go to the bathroom and I feel something wet hit my head. I was confused so I look up to get it straight in the face. I think someone above me didn't have great aim and it came down through the vent. How disgusting! It is pouring out and right onto my toilet. I...

Candlewood Suites / front desk clerk named camron, extremely rude,

Jul 05, 2017

Locked us out of our room accused us Not telling the front desk we had dogs when we were constantly Getting our keys fixed everyday!!! We also checked in with dogs and all the other clerks saw them even said they were cute!!! He was condescending And made us feel like we didn't have a...

Candlewood Suites / front desk clerk

Jun 21, 2017

front desk clerk name tre was very rude. He took forever to come two front while he was on the phone jus lookin @ me. told customers that were sitting in lobby i made an remark about them drinking beer in the lobby . He lied & threw me in a cross fire accussing me off such bs that ive never...

Candlewood Suites / housekeeping refuses to clean rooms if you have a pet

Apr 18, 2017

This hotel boasts about being pet friendly and upon check in we were told about 70 percent of the guests have pets and the staff all love pets. They give you a magnet at check in and tell you to place it on your door so the staff know which rooms have pets. They let you know you'll need to...

Candlewood Suites / employee treatment unacceptable

Jan 19, 2017

Candlewood Suites Newport News VA. They have a housekeeper that is 67 years old and has no help with lugging laundry up and down steps. The front desk guy on 3rd shift should be helping however just sits there and does nothing. The poor lady was an excellent housekeeper, and was running...

Candlewood Suites Fossil Creek Fort Worth / hotel is a scam!! beware!! please beware!! we slept on the floor

Sep 12, 2016

These guys are horrible people, they screwed up the first day, two couples had to stay in the same room with kids. We had to sleep on the floor. The lady promised they will have it fixed the next day. On Saturday, September 3, 2016, we were at a wedding party around 11pm when the hotel called...

Candlewood Suites / I believe that I have been treated unfairly, harassed which has affected my health and left me homeless.

Nov 05, 2015

I would like to complain about a problem which I have experienced residing at Candlewood Suites located at 11411 North Black Canyon Highway, Phoenix, AZ. 85029. Since 6/02/2015 - 10/13/2015 I have been residing at Candlewood Suites. I believe that I have been treated unfairly, harassed...

[Resolved] Candlewood Suites / false charges

Jan 22, 2014

Stayed at the Candlewood Suites from July 29, 2013 -January 18, 2014. I had black mold in my home and the insurance company had me to pay for accommodations and reimbursement when it work was completed well I had to look for another place to live because they could not fix the problem...

Candlewood Suites / bad customer service

Jul 22, 2013

I checked in on 7/20/13 and requested a late check out which I was granted for 2pm Sunday. Sunday around 11:50am the front desk calls to say I need to check out by 12noon. I explained to her I was told I could check out by 2pm. She said "No I'm sorry we can't grant you that and I...

Candlewood Suites / bug bites

Jun 02, 2013

On 5/25/13 my fiance and I checked in our hotel at Candlewood suites university center in charlotte NC our first night there we woke up the next morning with little small red itchy bumps on our legs and feet. We didn't think much of it and continued our stay and even extended our...

Candlewood Suites / unauthorized charges


I initially moved my family in candlewood due my remodel. We had been given rates for two weeks. One week in, the lady at the front desk almost yells that I had a balance. She went on to say, at the front desk in front desk in front of others, that I had a balance and if I wanted to clear...

Candlewood Suites / hotel stay


Caters to smokers! Son's soccer team was placed in smoking rooms which were not properly cleaned and sanitized. Rooms and whole floor STUNK! Was overbooked so couldn't move everyone. Their solution was air freshner first night. Second night after telling travel agency they were...

Candlewood Suites / false charge


Do not stay at Candlewood Suites in TImes Square. If it wasn't bad enough the staff tried to clear out our belongings while we were still checked in; then I saw a $200 charge on my visa bill. When I called to complain they accused me of breaking a table and not reporting. There was no...

Candlewood Suites Owasso OK / unacceptably poor conditions


I was recently sent to Owasso OK for a three week stay on business travel. After staying for two weeks at the Candlewood Suites I checked out early and moved to a nearby TownePlace by Marriott due to the unacceptable conditions of my room at Candlewood Suites. I am a fairly tolerant person...

Candlewood Suites / stay away


I asked for a late checkout for the following day . At 11:45 am the front desk called and asked if i was checking out, I explained I asked for late checkout last night. A few moments later the hotel manager called and told me to vacate the room because they were booked up. I told him I wa...

Candlewood Suites / dirty hotel room


I have been staying at this hotel for some time. The room is supposed to be cleaned once a week, this is a laugh. I returned recently after being gone for 4 days during which time the room should have been cleaned. The room had not been cleaned. The bed was unmade so obviously the sheet...

Candlewood Suites / filthy conditions of the room


My husband and I stayed at the Candlewood Suites in Bloomington/Normal IL for ISU's homecoming. We checked in on October 12, 2007. Upon check in we were advised our adjoining rooms were not available however we could have rooms across from each other. This was suitable to the...