The complaint has been investigated and
resolved to the customer's satisfactionResolved Value City Furniture — All kinds of problems
resolved to the customer's satisfaction
First of all, I am not "Wowed" with Value City Furniture. The family room set I ordered (the sofa, loveseat chair and ottoman) all had 4 different availability dates. That alone is frustrating. I ordered the complete set on May 28, 2008...I am still waiting for 2 more of the 4 total pieces to be available. The last piece will not be available until July 2 when everything was supposed to be ready to go by June 17...I think it's a bit ridiculous to have to wait over a month to get furniture pieces that Value City itself manufactures.
I am also somewhat dissatisfied because the throw pillows do not match…they aren't the same fabric dye lot, yet they are supposed to sit on the same couch together... it looks horrible. It’s frustrating because I bought the American Signature line that the store offers which is supposed to be better quality.
I realize that Value City Furniture is aimed toward more budget-conscious people, but money is not free and I expect excellent service and quality products, along with matching fabrics when I make a major purchase like furniture. Although I bought from Value City, the American Signature line is more mid-priced when compared with other brands, and I feel I am not getting what I paid for.
I did my research on this website before buying from Value City…I DIDN’T fall for the fabric protection plan thanks to the recommendation of many reviews on this site. Even though the sales associate really tried hard to get me to buy $200 worth of extra fabric protection, I ended up just buying my own spray protector myself.
In all honesty, I initially felt comfortable buying from Value City Furniture because I bought my mattress set there years ago and I love it, yet with this entire family room set, I am very frustrated and somewhat dissatisfied with the fabric colour and availability delays. Buyers Proceed with Caution!