Value City Furniture
United States - 43219
I purchased a sofa in March and paid cash for the sofa. I was told that it would be delivered April 24th. Received no call on the 24th but when checked after waiting for delivery that day I was told that there was no delivery scheduled. Went to the store and was told that it was someones mistake at the store and it would be delivered 5/8/2010. Leary about the service I called on 5/7/2010 to check on delivery and was told that the sofa was not scheduled for delivery and it would be May 20th before deliver. I cancelled my order and then was told I would have to wait one week to get my refund.
Beware of Value City Furniture's Deceptive Practices
I found an accent chair with a matching ottoman at Value City Furniture and decided to order two sets. Even though the chairs and ottomans were on backorder, the store demanded payment in full and only gave me an approximate delivery date. Weeks went by, and every time I called to check on my order I received a different story, first "the chairs will be delivered in four weeks, one ottoman in another 4 weeks and the other two weeks later" then the next call "oh - you should have one ottoman in three weeks and we won't have any chairs for two months" once the store even called me to give me delivery dates, which of course passed without a phone call or furniture delivery.
After several more calls and being given ever changing delivery dates I went to the store and cancelled my order. After explaining to the cashier why I wanted a refund, she shook her head and was not the least bit surprised.
Frankly, I don't think they ever really intended to deliver the furniture, I think it was a stall tactic to use my money to either pay their bills or get the interest.
A long story that I will summarize. Ordered a leather sofa and loveseat and told it would be delivered in two weeks. Got a call two weeks later saying they are delivering our black set but of course we ordered white. They delivered it but it was damaged. Since they only deliver during normal working hours we had to wait until the following Saturday (wasting the whole day since they only give you a 4 hr window the day before) then called that day to say sorry but the new one is more damaged that the old one. They then offered to attempt to repair the old one but since their repair hrs are the same as their delivery ones, once again the only time would be the following Saturday. We said no, just bring a new one BUT only if you promise to deliver it before 10:30 so we wouldn't waste a full third Saturday. They agreed but of cource two weeks later they forgot even though they had notes on the account stating the agreement. I said fine, I'm done, come get the junk. They said they would be there by 11:00- then called saying 11:30 then 12:30 then 1:30. So for the third Saturday we sit here wondering if they are showing up. Not sure if they are liers or simply incompetent but either way when we go shopping for the other items we are purchasing very soon such as the kitchen table, bedroom furniture etc. you can be sure we will not consider Value City. I'm sure our friends at work, in the neighborhood, and church feel the same after hearing our story and loss of about 15 hrs of our life.
I have purchased several pieces from Value City Furniture in the past. I had a couple problems with a few but...
We bought a leather sectional for over $2000 dollars from here in March of 2010. Here it is less than a month...
Value city furniture is so crappy i bought two kids dresser's from there and soon as i took them out of the box they fell completly apart. I took them back and they gave me a big hassel about giving me my money back their employee's are so rude their furniture is so cheap and they staple their furniture together how cheap is that they have poor furiture, poor quality and poor customer service i wouldnt rekamend any body to go there the bottom line is if you want good furniture please dont go to value city their crappy.
I am very upset with this "company". Here is a basic rundown of what has been going on and the phone...
On September 16, 2009 around noon I droved 45 minutes to this store to purchase two stone cube storage Roxy...
So, I'm not a customer of this store, exactly. but I'm still posting here. You should know that the management of value city furniture runs their business selfishly (why do you think they push services down your throats? they don't want a malfunctioning chair collecting dust in the warehouse) and if you're wondering why your furniture arrives in disrepair, you can blame the contracted delivery guys, who technically don't even work for Value City Furniture.
If a customer has an issue with the placement of furniture after the delivery guys leave, they're out of luck. We wont come back to fix it.
And if your furniture ends up on back order, don't shoot the messenger (who may not even know exactly what happened because management didn't tell them), ask to speak to a manager if you have an issue. We call these over-allocations, and they're on the daily morning office checklist to do. There isn't much that even the manager even is going to do about it, other than maybe *** your delivery charge if you push the issue.
The salesmen are paid complete commission. So if they're a little pushy, or if they fib a little bit go get you to buy something, that's why. They have a draw of $11.50 per hour full time, but they need to sell enough commission to avoid paying back part of that draw to management (though, I hear management doesn't actually chase after $500 or $800 after someone has been fired).
I was fired for asking too many questions and not knowing things well enough. I wonder if that was the real reason. Or, if the real reason is that business is slow and they didn't need to schedule me anymore, but they couldn't actually say that.
Take this for what it's worth and be the judge for yourself.
back braces broke, seat braces broke, tuffed cushines came undune, within a week and ahalf after it was delivered.i have ms and they want to take the sofa for 3 to 4 days leaving me with nothing to rest on. i feel that if the sofa broke down in that short of time, it must not be quility for the price we paid. asked if we could exchange for another brand and the reply was no. we did not ask for our money back, we paid cash, not credit.3
I purchased a bedroom dresser and futon from Value City Furniture in August of 2007. A month later I started having trouble with both pieces of furniture. Since, I paid extra for repair, I contacted the Falls Church, VA store and informed them that one of drawers in the dresser would not open and the futon tore and I was having trouble opening and closing the frame. The young lady made me an appointment, but no one ever called to confirm. I continued to phone, but was told to call back each time. Finally, in December 2008, someone called me back and gave me an appointment for Jan 13 09. The gentleman who arrived was very nice and fixed the tear in the futon, but took my drawer back to shop because the wooden bar was larger than the slider. After two weeks, I called the VA store to find out the status of my drawer and was told to contact the New Carroltton, MD store. I called the MD store and asked about my drawer and told to call back to speak with the person who schedules repairs, which I did. It became apparent that the young lady who does scheduling does not work in the morning or early afternoon. When I finally spoke with someone two weeks ago, I was told my drawer was ready and I could come pick up the drawer, I explained that I work in VA and it would be a little difficult for me to pick up the drawer. Since, I would be off the following Friday, I asked if I could schedule a delivery on 6 Feb 09. I was told someone would call me back to confirm, but I never received that phone call. Since 16 Feb 09 was a holiday, I figured I would go and pick up my drawer from the New Carrolton store, so I went on their website to get the phone number. While I was on the website I clicked the link for futon's and noticed the frame I have was not erected correctly. I called the store and asked if I could come pick up my drawer, since I called earlier in the week and was told it was ready. I was placed on hold and later told that I could not because the young lady who does scheduling was not there and would not be in until tomorrow and to call her tomorrow at 3:00pm. I asked the young lady why I could not come and pick up the drawer since it was ready and I was placed on hold again and told that I needed to speak to someone tomorrow at 3:00.
To calm myself I took the futon off the frame to check if it would be difficult for me to flip the bottom frame and put it on correctly, so the futon would stop sliding of the frame. I noticed that some screws were screwed in using washers; some washers on top; some on the bottom and some screws did not have washers at all. Now I understand why it is so hard to return the frame in a sitting position because the back head frame is probably on backwards. So, now I have to wait until tomorrow to see when and if I can pick up my drawer.
I purchased furniture from Value City Furniture on their so many months same as cash. Our term was up on...
My fiancee and I went recently and purchased over $1500 worth of stuff (I think all told it was more like...
Me and my husband purchased a living room set which was comprised of a leather sofa and leather loveseat. It...
My husband and I bought a couch, loveseat, ottoman and chair for our living room in August. We had been warned by a friend not to buy furniture at Value City, but I really liked the style of the furniture and because the salesman sold us a warranty on the furniture that covered it, I felt safe. My friend agreed and said that if she had bought the insurance on the furniture she would have been OK. So I thought everything would be fine. Wow, was I wrong!
We bought the couch and ottoman new. The salesman pushed for us to buy the loveseat and chair “as is." He explained that the damage was minor and the warranty would cover any new tears, rips or structure defects if they appeared later. He said the “as is" damage (which had already occurred) would NOT be covered under the warranty. My husband and I were fine with that because the damage was just scuff marks the salesman said occurred when the cleaning crew was cleaning the floors in the show room and they were on the arm of the chair that you couldn't see because of where we were placing the furniture in our house. We paid cash for the furniture and didn't think twice about our purchase. We had insurance on our furniture through the company.
About a week after we got the ottoman home the fabric on top started to come undone and there was a tear in the arm of the couch. I called Value City and they said they would be out in a few days to fix it. They fixed both pieces and then I noticed that there was a tear in our chair on the inside where the back and sides meet. It hadn't been there before and the back looked like it was breaking down. I called the company and they told me my insurance was only on my couch and ottoman. I was shocked. I had specifically asked the salesman if all the pieces were covered and what was covered and he had assured me everything was covered for seven years -the fabric, the structure, everything. We even talked about scenarios like if the legs fell off, pieces broke or if the cushions went flat. I didn't need the warranty to be good for seven years, because I figured I would buy new by then, but I felt reassured about it. Now I find out I have NOTHING close to what I was told as far as coverage and here is the strange thing. The girl in the office told me I ONLY have fabric protection. I about dropped the phone when she told me that. She also said I already had a maintenance charge on the account the DAY I purchased the furniture??? So instead of buying insurance like they told me I was doing, they put a maintenance charge on my account before anything even happened to it. I don't know what is going on, but this sounds like deceptive practices clear and simple and I can show you pictures of the poor quality of furniture I have.
I demanded the company come and get the furniture since I have had it less than two months and refund my money, but they are refusing. I don't even care if they pay the money to another furniture company. I need furniture, but it has to last me. I feel sick to know I spent so much money on something that –at this rate- won't last me 6 months!!
I invested heavily at Value City Furniture - N. Olmsted (VCF): $5, 000 worth in a living room set, bedroom...
I bought many items from value city fur. and very not satisfied with my service or my products and the customer service was terrible I wait a year and six months before they came out and fixed my dresser that had been broken for a year and value city kept me the run around to come and fix the dresser my bedroom sets are really bad and I would not ever buy anything else from value city fur. Again. I called value city fur corporate office and they were really rude to me and my mother I feel like I should get some type of credit or gift card because of all my trouble.
All I want is for my couch to be repaired. I will pay for it (why should I though when I purchased a stain safe warranty) what good is a furniture store that can't and won't, be reliable. Where does one go? I have contacted a lawyer and he assures me I have rights as a consumer. But what I am hoping for is a company to stand on principals and human decency. I have never been treated so rudely before especially from people who supposedly want my money and business. I would also like to meet Paula the crass woman who treated me so badly, just so I can see the face of ignorance.
I went into the Woodbridge, VA store and was attacked by several salespeople asking to help me. This was my first time in going to the store although I'm not a 'green' consumer. The worst one was a salesman that kept calling himself 'Rose'. I believe he was from Jamaica or somewhere. He lied to me and told me that items I was interested in were in stock, I later found out he was lying to me. It hadn't been in stock for several weeks and I received something I didn't want. When I called about the error, I was told that was what was on my receipt! No matter what I told them, the sales person was correct in their eyes. My guess is that instead of happy customers, they just want to keep the lousy, lying salesman. A Rose by any other name is NOT a Rose!! Beware of him!!!
First of all, I am not "Wowed" with Value City Furniture. The family room set I ordered (the sofa, loveseat...