Usenet.nl
Reviews and Complaints

Dear William Carter,

According to our records, you signed up for our Free Trial Package on 20.07.12.
On 25.07.12 you chose the monthly Compact Package for the price of € 11.99.
On 23.08.12 you ordered a further package, however this time the yearly Relax Package for the price of € 99.96.

These package changes can only be performed by every customer themselves by going to their member area and clicking the package desired.

While you indeed cancelled your contract, this did not happen on 22.08.12 but on 23.08.12 - about half an hour after the change into the yearly package. Therefore your contract will end on 23.08.13.

We have already contacted you via e-mail in order to give you more information and to be able to settle this matter individually.

All the best,
Your Usenet.nl Team

Dear William Carter,

First of all we want to apologize for any inconveniences.

Since we want to clarify any misunderstandings we would like to explain how our service works. Usenet.nl is a usenet provider which comes with easy and safe software to enter the worldwide network of the usenet.

After signing up on our website you enter the free trial period in which you can test our service completely for free for 14 days. If you enjoy the easy access to the huge Usenet database you can chose to enter a paid full membership at any time during your trial period or simply wait until your trial period expires. If you do not cancel your trial membership in time it will be automatically converted into a paid contract. This is mentioned several times during the sign-up process as well as in the TOS. Cancellation is possible anytime by using the cancel button in your member area or by contacting us via Support Inquiry.

Since we are constantly trying to make the use of our service as easy and transparent as possible we would like you to write an e-mail to response@usenet.nl including your enquiry and your account details. We will then try to find a satisfactory solution.

All the best,

Your Usenet.nl Team

This [censored] company causes several problems:

1. Makes it impossible to reach anyone to cancel your trial.
2. Neither do they answer emails.
3. What you can do is use PayPal, which allows you to cancel recurring subscriptions on your end.
But what they do, in retaliation, is report your associated card as 'fraud', causing PayPal to lock
you, and tell you to upload ID and credit card statement to restore, and at the same time,
causes your bank to cancel and issue you a new card, which causes you to go update all your
other recurring payments at your good merchants on that card.
4. It wasn't that much trouble for me, but be sure that I will get the word out,
you desperate pieces of [censored]. I hope you go the way of myspace.

I know most people reading this are already fraud victims, like myself but if you happen to see this before subscribing to Usenet.nl STAY FAR AWAY. This experience will give you so much stress.

I took out an £8 a month subscription. 6 months later they suddenly changed it to £24 a month without warning. They are a complete scam. I've got the credit card company to deny future payment, but it looks like the first payment is lost.

They appear to have pirated copies of titles on their site too - another reason to avoid. Copyright holders (publishers/authors) are told to sign up if they want these pirated (stolen) titles removed. And, obviously, signing up is a bad idea as previous comments show. Another very good reason to avoid then.

Attempted to use their service, thinking they were legit. Gave them debit card # with CV# and card expiration date. Usenet.nl tried to compromise me, by trying to take all of the money that was in my account. My bank cancelled my card and reissued me with a new #. This company is a fraud, DO NOT USE THEM EVER!

They are a SCAM and WILL take your money all $100 of it. DON'T USE THEM!

I didn't even download any app. I "signed up" for the free 14 day trial, but thankfully my card wouldn't work for it so I have up. They emailed me saying my payment didn't go through typically meaning that I was not signed up. They kept emailing saying that I need to give credit card information while also continuously renewing my "membership" and charging me for it. What free "trial" is automatically turned into a membership without them EVER receiving payment? How can you try to charge me later on for a membership that I didn't even complete the sign up for? I'm not paying 160$ for something I never used. I never even used the free trial.

I joined usenet for a free trail of 14 days on 22nd Jan 2017. They charged a dollar for the free trail which I declined. When I used it couple of times my computer was hacked by virus and I had to reach Norton to clear it. I was not very happy with the services and wanted to cancel the account. I did so before the end of the trail period. I completed the online form and the end they asked me to call a Europe number. Which I didn't as it was something I have never heard a company would do. In the mean time the company locked the account on Feb 6th saying I didn't pay. After a month I got a mail to pay 12EUR for the month service. Which I ignored as they locked my account. Then I received a physical mail asking to pay the due. I reached the customer service and explained the situation. They transferred the case to a collection agent and they keep sending emails and physical mails. They are now demanding me to pay 55EUR. I wanted to end this drama and agreed to pay 12EUR. They wouldn't agree to that and also now telling me that the account is not cancelled and there are recurring charges, which I have to deal separately with Usenet. This is adding a lot of pressure on me personally and going on for months. I am not sure what they can do legally and how to handle this.

Responding to an email message on 02.12.17, I agreed to pay $9.99 (US) to usenet.nl via Paypal for onetime access to a journal article. I followed the instructions for downloading the necessary software, but it didn't work; I was unable to access the article. I filed a refund claim with Paypal. Usenet had submitted a charge of $99.00 rather than the 9.99 USD that I had authorized. Paypal adjudicated the claim in my favor and any disbursed funds were credited to my account. Usenet has persisted in sending me invoices and dunning letters in spite of PayPal's resolution of the case. In their latest email (04.25.17) they say that (after adding interest, dunning costs, business fees, post, and telecommunications fees) I owe $164 EUR. I plan to respond by email and letter to their correspondence one last time. I won't be paying for a service I never received in an amount that I did not authorize. I'm considering reporting this matter to the FBI's Internet Crime Complaint Center (IC3) at https://www.ic3.gov/complaint/default.aspx

they are frauds, I signed up for free trial and cancelled right after that. But when I checked my credit account, I was charged for 4$ for nothing. I did not download anything. I feel totally pissed off by this company.

i am current trying to cancel my trial period. i have sent form after form and no response. what can i do. can i just cancel my card or stop payment somehow?

I have had the same thing happen to me now - I communicated during my 14 day trial stating that the item I wanted to download (which was advertised) isn't actually available so I wish to cancel. They took a couple of days to reply saying I need to go onto their site and cancel. I looked on the site and couldn't see an 'unsubscribe' or anything so I filled out a customer query form again from their site. Days later I got another reply stating that they are sorry for the delay my request is being handled etc. Then they deducted ±100 Euros off my card! So I went back onto their site and found that I had to phone either the US or the UK to cancel - assuming they would charge me pro-rata for the month. I got a rude woman from what sounded to be China, she had all my correspondence on record but wouldn't discuss it, she said the T&C's show that after 14 days you pay! Wouldn't discuss it, obviously been trained at handling complaints and angry people. I want to dispute it with my credit card company but can't because Usenet.nl don't communicate via email, you have to complete customer query form so I have no proof to send to my credit card company that I informed Usenet from the outset that I didn't want to continue with their service. It's an obvious fraudulent scam and they should be stopped from operating!

35 th days ago i wap paid 143 euros and already now my account is inactive. They are (usenet.nl) is exactly thief ! I want to complain usenet the international court. Plase help me.

Dear boxtel,

We are very sorry to hear about your problems with Usenet.nl.

On clarifying any missunderstandings, we would like to explain what Usenet.nl is and how it works:
Usenet.nl is an usenet provider which comes with easy and safe software to enter the worldwide network of the usenet. It is fairly simple to gain access: all you have to do is signing up on our website and you can start. The first 14 days, the so called trial period, are completely for free and you can check out all about our program. After that period, if you do not cancel within 14 days, you enter the full membership depending on what package you chose (as mentioned during the sign-up process as well as in the TOS). You can cancel anytime by using the cancel button or by sending us a Support inquiry, which both can be found in the member area.

It is not our intention to give incorrect or untruthful information on our website or hide anything referring to the trial period or the contracts. If you had any problems with our service, if there is something you would like to mention or if you have any suggestions on how to improve the transparency on our website, please contact us at mediarelations@usenet.nl. We will gladly come back to you.

Best regards,
Your Usenet.nl Team

Dear emohsain,

We would like to apologize for any inconvenience you had with Usenet.nl.

To make sure it is clear what our service is all about we would like to explain what Usenet.nl is and how it works. Usenet.nl is an usenet provider which comes with easy and safe software to enter the worldwide network of the usenet. It is fairly simple to gain access: all you have to do is signing up on our website and you can start. The first 14 days, the so called trial period, are completely for free and you can check out all about our program. After that period, if you do not cancel within 14 days, you enter the full membership depending on what package you chose (as mentioned during the sign-up process as well as in the TOS). You can cancel anytime by using the cancel button or by sending us a Support inquiry, which both can be found in the member area.

It is not our intention to give incorrect or untruthful information on our website or hide anything referring to the trial period or the contracts. Please contact us at mediarelations@usenet.nl and describe your problem. It would be helpful for us if you could add the confirmation of the cancellation. We will gladly come back to you.

All the best,
Your Usenet.nl Team

two weeks ago Feb 12, 2012 I started the usenet trial version. Without any notification to ask if I am happy with the trial one, Feb 27 12, 2012 yesterday, it automatically withdraw the yearly 100 euro from my paypal account. When calling Service desk, they were very rude saying this is the rules and terms, cannot be reversibile. I feel really frustrated and cheated. I never saw such rules and terms, unless saying authorizing them to do so, they chose to jump to 100 euro (yealy) rather than 10 euro (monthly) for the own best benefits without any agreement with me. I can hardly image this is legal in this current society ...

The people who have posted on here all complain that Usenet conned them AFTER they had downloaded a free trial. I have downloaded NOTHING! I'm an ICT tech and if I want software I buy it or get beta version from the manufacturer, depending on the software. Yesterday, I got an invoice via Royal Mail and hadn't a clue what it was about until I looked on here!

Dear Raybn,

We would like to apologize for any inconvenience you had with Usenet.nl.

To make sure it is clear what our service is all about we would like to explain what Usenet.nl is and how it works. Usenet.nl is a usenet provider which comes with easy and safe software to enter the worldwide network of the usenet. It is fairly simple to gain access: all you have to do is signing up on our website and you can start. The first 14 days, the so called trial period, are completely for free and you can check out all about our program. After that period, if you do not cancel within 14 days, you enter the full membership depending on what package you chose (as mentioned during the sign-up process as well as in the TOS). You can cancel anytime by using the cancel button or by sending us a Support inquiry, which both can be found in the member area.

It is not our intention to give incorrect or untruthful information on our website or hide anything referring to the trial period or the contracts. If you had any problems with our service, if there is something you would like to mention or if you have any suggestions on how to improve the transparency on our website, please contact us at mediarelations@usenet.nl. We will gladly come back to you.

Best regards,
Your Usenet.nl Team

Dear claire,

We would like to apologize for any inconvenience you had with Usenet.nl.

To make sure it is clear what our service is all about we would like to explain what Usenet.nl is and how it works. Usenet.nl is a usenet provider which comes with easy and safe software to enter the worldwide network of the usenet. It is fairly simple to gain access: all you have to do is signing up on our website and you can start. The first 14 days, the so called trial period, are completely for free and you can check out all about our program. After that period, if you do not cancel within 14 days, you enter the full membership depending on what package you chose (as mentioned during the sign-up process as well as in the TOS). You can cancel anytime by using the cancel button or by sending us a Support inquiry, which both can be found in the member area.

It is not our intention to give incorrect or untruthful information on our website or hide anything referring to the trial period or the contracts. If you had any problems with our service, if there is something you would like to mention or if you have any suggestions on how to improve the transparency on our website, please contact us at mediarelations@usenet.nl. We will gladly come back to you.

All the best,
Your Usenet.nl Team

Usenet is still doing the same thing, I signed for a Trial I tested and in less than 5 minutes I cancel the free trial. It sent me to a very confusing page, I confirmed that I did not want to continue the trial. This was Sept 11, on Sept 26 they sent me an invoice and they bill $99 to PayPal, I went to PayPal and cancel the subscription, the only thing I could do was to inactive the automatic annual payment. I made the claim to PayPal and they told me that I will have to wait until October 7. I went back to Usenet and they came back and said they was not going to refund me. I tried to login the site con cancel the subscription. The password was not accepted, I reset the password and tried again. They are a Fraud company, people have spread the news . People are being robe

I can't believe I'm here almost a decade later -_-'

An expensive way to learn about some [censor].
Same thing: free trual cancellation didn’t work. Was charged this morning with no chances of getting money back.

Here is an interesting fact. After trying many times to find a way to cancel and failing. I knew they were going to charge my card for another year so I canceled the credit card connected to usenet.nl. Months later when they attempted to charge my credit card and it was denied they sent me an email asking me to renew my credit card info on Paypal. I responded by saying I did not want to renew and to please cancel my account. Here's the rub. When the credit card charge we denied they created an internal bill and billed me in spite of the above. Now they are saying I owe them for a whole new year in spite of the fact they know I did wish to renew and wanted to cancel. Now their collection department is attempting to extort money from me. They are adding interest and late fees to the bill they internally created.They say my cancellation will not take effect until the end of this billing cycle which is one year from now. What happened to cancel anytime and prorating after the cancellation? They do not even cancel when asked to do so. These people are crooks using a TOS to fleece people. Someone stop them!

Clearly not the most ethical or trustworthy company. But probably within the law due to the way they operate. what interests me is that a company called Teschinkasso is used to collect their debts ( which they incur doing to misleading innocent students who can't afford to pay).

This company is ultimately owned by Pemira Funds a supposedly respectable investment company. Do they care about the ethics of their client and they are complicit in unfairly taking money from innocent students?

so I fell for this scam also, I"m trying to get the cancellation via the support form, but being the control freak I am I also called their GB hotline. What do you know, the person on the other end did not have the slightest idea what I was talking about and when I told him got the number from the website that listed it as their hotline he was very surprised and thanked me as they had received a number of strange calls recently and now he probably knows why. I checked the number I dialed three times and I did dial it correctly. So the only chance I have to cancel this crap is the support form. Fingers crossed!

This company is ridiculous. They scam the crap out of you because I cancelled my trial within two days and good God i should have screenshotted the confirmation on the screen because then I got no email about it. A few weeks later it charged me $99 that I need back ASAP. I then got charged $38 by my back for insufficient funds. I feel like choking the crap out of the people that work for this company. I told her I'd like to speak to a manager and she said she will forward the email to someone in the office but I doubt the little ### actually did that because 10 minutes later I got a generic email about how they don't issue refunds.

My banking information was stolen and used for this company (as well as many others). I never signed up for their service and started receiving letters from the Tesch Inkasso company stating they were going to take action against me. My stolen card was linked to this account and cancelled at the bank prior to the first billing date listed on the invoice, so they luckily weren't able to collect any money. But now they are threatening legal action. Has anyone actually had a claim against them, or do they just threaten and harass? How far will they go with this? And how can I fight them?

i was finding a file. i saw that i was advertised by usenet nl
so i entried in there and i signed for a month for 8.33$
but.. actually the file was not in there.
this is the first reason it is scam site
i knew that its fee was 8.33$ .
two weeks later .. i recieved a message saying that 99$ was paid
it definitly announced that "i sign for a month for 8.33$"
after googling, i realized that in contract next aoubt 10pages
it is paid for a year.
this is exactly scam because it does trickery
and they never refund .. my e-mail was ignored
sibal seakki

I'm in the same situation with these people now. I don't believe any action has ever been taken against people other than threatening emails and letters. I'm very jubvious over the legallity of their claims and neither usenext or tesch inkasso have replied to any email I have sent. Does anyone have any updates as to what happened? Do these people just eventually give up?

I am also facing the same issue. They started sending me reminders from Nov 2015 and now via the collector TeschInkasso. I had only used their trial services way back during 2015 early start and had then cancelled the paypal agreement. Have never used it after the trial period.
This is real fraud. Going to take legal action.

They are sending bills to me every month, and each month it goes higher. I DO NOT USE THE DAM SERVICE AND WILL NOT PAY IT. They didn't even have my e-mail address till I e-mailed them telling them that I did NOT order this service... OBVIOUSLY or they would of taken their money out of my bank account. They didn't even have my e_mail till I wrote them asking why I was getting bills from them. These Germans must be dam well stupid. If I had ordered it, I would have had to have a credit card, CORRECT? And an e_mail, CORRECT? They are trying to rip off anyone that they can! Total nonsense. Michael
P/S I notice there is no physical mailing address anywhere that I can find.

I did everything to cancel usenet and now they sent me 2 statement letters. I will not call and waste time and money. So I will go on every international site that will listen to my concern and will go on youtube to discredit this issue. I'm tired of people trying to scam other people.

Ron

Usenet.nl has stolen 143 euros from me "a legal fraud". Even though I paid my money in April 15 They did not yet reactivate my account. 17 days ago i paid 143 euros and already i have not. This is usenet.nl. So, Be carefull and be avoid.

I too have been in long arguments with them (about a year). In my case, I had a subscription which automatically came out after UseNext changed their email policy so that instead of giving me fair notice that they were about to renew they just did so and with no refund there was nothing I could do. I thought I had just missed the emails but it was only when going through my email history I noticed the silent change in policy. I now regard those two payments as having been taken fraudulently and want them back.
The first I knew about the third one was when my card had been changed by my bank and the payment refused. Instead of mailing me they sent a letter telling me that I owed a years payment in advance plus an administration charge. This I refuse to pay hence dealing with the incredibly rude and incompetent organisation Teschinkasso who have ignored all my requests for this to be taken to the small claims court or provide evidence of the exact terms I signed. I am now in the process of reporting them for harassment as there seems no other way of closing this situation.

Same here, I cancelled my UseNext account, after 3 years, I'm now receiving threatening emails and letters from TESCHINKASSO, telling me, I'll be sorry there will be trouble, legal action, further costs, damage to my credit rating. I've lost count of how many I've had, they don't give up. Please be warned keep as far away from UseNext.nl as possible, you cannot leave.

Could I conclude that I'm safe since I got this email? Pls someone reply to me

I have read all the concerns and I am scared now. I have entered by CC number in the registration form. However, my account status says "Enter payment data again." What does this mean? Am I safe because I entered the wrong data? Please help me out.

I accidentally made an account with them before searching about them and found myself in trouble. I made the account on Dec 12, but I couldn’t even log in with details that provided me. So I sent in screenshots of how they didn’t provide what they said so and I can’t login. I want to cancel it just less than an hour. I sent in emails and filled that online ticket as well as filled in that cancellation form they have, but they didn’t reply me at all. So I send them again and again around 10-20 emails of the same content plus filling that online ticket form again for everyday until they finally sent me this message today (Dec 23)

“As we told you several times now, your account was already closed on December 12th 2019. It is not necessary to to write us further cancellation messages. There will be no renewal of this contract, nor will there be any charges. We hope, we were able to answer your question...”

I’m not sure if they will deceives me and charge me but I cancelled that card already. So I guess the best way is to “insanely” keep on spamming them with over 10++ messages per day until they give in to reply. So keep on spamming them works for me. Now I have the proof that I have finally cancelled it without any renewal, I can enjoy my Christmas in peace...

I wrote you many emails that i cancel my account.
Sixth Times i wrote you to your clinent center with the application cancel my account. You ignored me.
I wrote my application in my Free Trial account and I tried comunicate with you. I didn't wait any answer from you. You ignore your Customers.
In your webside, you write that anytime during the trial period I can cancel my account. I complete the questionnaire About cancel my account, sent many emails and you ignored me.
I will not pay, because I want cancel my account in free trial and you ignored me.
So, delete my account now please!
Thanks
Customer: [protected]

I had the same experience. I couldn't even cancel the subscription no matter the number of times I tried cancelling and calling them. It worries me! :(

I cancelled my subscription even before the trial period ended and now I was charged with 99.00 USD!
WHAT A SCAMMER!

Scammer!

HELLO, USENET
I ENTERED MY CREDIT NUM TO BUY A BOOK AND NOW YOU GUYS STOLE FROM ME 99 USD
I'LL REPORT U

I do not get any email that's really the email I'm entering
I need to cancel the transaction

I canceled my trial with usenet.nl before the trial period ended. And there was no response what soever. Then I got an invoice of 99$. I, unfortunately, use a credit card. It basically stole money from me!

I will fire a legal procedure so that we could end this SCAM!

these guys are in everywhere, be careful what you wish before face with bitter truth! today i came across an advertisement about usenet.nl 14 day trial offer. and almost i had register it. but last minute i think "what is this usenet and what other users ideas and experiences about usenet" and i search it, . it not took too much time to reaching shocking truth... complaints are everywhere, and all stories almost same because of their (usenet.nl's) fraud style. they offer 14 day trial, they take x amount of euros from your paypal or bank account or they bill imaginary service fee to you which is you never used! and if they not collect anything from you in from start. no problem, they have your email or ip to reach you... they work with international debt collection consultancy firms. and don't worry there is too much this kinda firms in every country in world wide... they are almost looks like digital mafia and they certainly are a fraud company.

They've got me because I thought that was the real usenet website, it has the green certificates. Ive sent thousand of emails and bank can not cancel the incoming charges.

Hello,
I even haven't finished my registration for14 day free trial and tray have already begun to charge me Today, in some 5-10 minutes.

I have nothing from Usenet. I do not want to hear of this company anymore. I demand that they cancel my (? what ? I am not even registered yet I didn't finish with it - thank god) membership, or any track of me on their site.

What a shame that this company still operates and its management is not arrested.

Paypal and other banks which the mode of payments go through this company should stop dealing with them. If banks or other financial institution continue, they are accessory to the crime being committed. How can we contact, the business bureau at San Marino to file a complaint?

Usenet.nl, director Marco Carlini in San Marino, are swindlers.
They fool you into a trial period subscription, while promising you can download rare books from their site, and after you've filled in all the inscription information, you'll find out that they don't have these books!

Then you fill in a terminationform and receive a message that they have 250 or 325 other messages to answer and that you must wait 16 or 21 hours before they answer. Of course, they will never answer! They hope you forget about it.

So, send them (within 14 days!) a letter (by registered mail!) to San Marino (Via palma il Giovane n. 21; 47895 Domagnano; San Marino) that you want to terminate your trial period, otherwise they'll try to steal 100 euro or more from your account.

If your registered termination letter doesn't have the wanted result, you can request your bank or PayPal to reverse the stolen money. Don't forget to ask PayPal to finish deals with these crooks!

Sorry for this, but it is looking like it will be worse. I never heared what is Usenet, never had made any application, never got any bill, but just now I got on my private Address in Germany execution for non payment of some Bill I don´t know even what it is about. My Lawyers are having a Work and I went to know a existence of such company. Is it a company?

Hi to anyone dealing with usenet.nl don’t they are a fraud!

I was in a hurry trying to get hold of a file for a uni deadline, usually I do my googling with things like this but just rushed this time. The company makes it appear as if you are signing up for a free trial which will then be charged at 8.33 euros / month if you forget to cancel. Actually the charge you the full yearly fee straight up nowhere do you agree to pay a $99 dollar transaction in one hit. It may be hidden somewhere deep inside the fine print, but the information on the payment page and even the faq is very misleading and unclear, and make it sound like it’s 8.33 euros / month. If you have already been RIPPED OFF by usenet.nl DO NOT LET THE FINE PRINT DETER YOU FROM DISPUTING THIS CHARGE. This company is clearly trying their best to mislead and trick customers, and even if the $99 fine is hidden somewhere in the ten pages long fine print this is just not good enough – as a consumer you should not have to conduct and FBI investigation for what appears to be a small 8.33 euro transaction. This company do not deserve your money, so contact your bank and dispute the charge if you can!

It is no point to contacting them, I used the form four times no reply, I tried two email addresses (mediarelations@usenet.nl and response@usenet.nl) supposedly posted by their customer service team on other complaints pages (more likely bots as it’s always the same generic message posted as an answer to all problems) and both emails bounce. According to other people with problems the cancel button doesn’t work and you can’t phone them either you just end up in a never ending loop where you don’t get to talk to anyone, and no problem is dealt with! So unless you want to waste stress and money on international calls it’s probably easier dealing with PayPal or your credit card provider. I have seen posts of PayPal refunding this so I repeat do not be deterred by the fine print; you do not want nasty un-ethical people like this to have your money or credit card details.

To top it off the software shows up as malware / virus, and I couldn’t even get the file that the search showed up they had on their servers. So basically they give you a ### service a virus and charge you 99 euros for it while laughing at you!

two weeks ago Feb 12, 2012 I started the usenet trial version. Without any notification to ask if I am happy with the trial one, Feb 27 12, 2012 yesterday, it automatically withdraw the yearly 100 euro from my paypal account. When calling Service desk, they were very rude saying this is the rules and terms, cannot be reversibile. I feel really frustrated and cheated. I never saw such rules and terms, unless saying authorizing them to do so, they chose to jump to 100 euro (yealy) rather than 10 euro (monthly) for the own best benefits without any agreement with me. I can hardly image this is legal in this current society ...

Y want to be eraise from your web site. I did a big mistake by let my account date

I went to my bank and just the I foud out what you took 99.96 euro from my account. I want my money back

Pease stop my free trial emmidiately and please cancel my subscription and delete my accnt please thankyou. Please help me to unsubscribe it as soon as possible thank you.

They took around 12.50 euros off my count at least the last two month (as you can see on the JPEG)

I am french (living in France) and it happens the same thing to me. I hope my nank will do something.