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Usenet.nl
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Usenet.nl
reviews & complaints

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90 complaints
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Usenet.nl reviews & complaints 161 - 90

Usenet.nl complaints 90

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Usenet.nl - fraud/scam

i signed up for a trial but when the bill came I noted I was billed 95.40 USD for 1 year's sub. I asked them to cancel my account which they said they did, even sent me a confirmation letter. I did not see any refund so I asked Pay pal to help resolve this. They gave me a song and dance routine and told me they could not (basically). So I closed my account with paypal too.

Dear emohsain,

We would like to apologize for any inconvenience you had with Usenet.nl.

To make sure it is clear what our service is all about we would like to explain what Usenet.nl is and how it works. Usenet.nl is an usenet provider which comes with easy and safe software to enter the worldwide network of the usenet. It is fairly simple to gain access: all you have to do is signing up on our website and you can start. The first 14 days, the so called trial period, are completely for free and you can check out all about our program. After that period, if you do not cancel within 14 days, you enter the full membership depending on what package you chose (as mentioned during the sign-up process as well as in the TOS). You can cancel anytime by using the cancel button or by sending us a Support inquiry, which both can be found in the member area.

It is not our intention to give incorrect or untruthful information on our website or hide anything referring to the trial period or the contracts. Please contact us at [email protected] and describe your problem. It would be helpful for us if you could add the confirmation of the cancellation. We will gladly come back to you.

All the best,
Your Usenet.nl Team

A

Usenet.nl - usenet. nl is a big thief

Usenet.nl is a real thief. I have dealed with paypal several times and I was informed that I could get my refund back yesterday. However, I wonder that Paypal still do business with usenet.nl since it is obvious that usenet.nl is a real thief when so many people who try the free trial service from isemet.nl have become viticms. Although I did get the refund back from paypal finally, I think that Paypal should stop proceeding any transactions regarding usenet.nl who do business without ethics and I should inform people not fall into a trap set by usenet.nl.

B

two weeks ago Feb 12, 2012 I started the usenet trial version. Without any notification to ask if I am happy with the trial one, Feb 27 12, 2012 yesterday, it automatically withdraw the yearly 100 euro from my paypal account. When calling Service desk, they were very rude saying this is the rules and terms, cannot be reversibile. I feel really frustrated and cheated. I never saw such rules and terms, unless saying authorizing them to do so, they chose to jump to 100 euro (yealy) rather than 10 euro (monthly) for the own best benefits without any agreement with me. I can hardly image this is legal in this current society ...

R
Apr 22, 2011

Usenet.nl - be careful

I joined the 14 days free trial and I didn't use that site since then. They just took more than 140 dollars from my pocket because they have my account information via asking a pound for verification. There was no email or reminder sent before that. I contacted with customer service as soon as I found this but they jut refused to refund the money. I hate these kind of scams.

The people who have posted on here all complain that Usenet conned them AFTER they had downloaded a free trial. I have downloaded NOTHING! I'm an ICT tech and if I want software I buy it or get beta version from the manufacturer, depending on the software. Yesterday, I got an invoice via Royal Mail and hadn't a clue what it was about until I looked on here!

Dear Raybn,

We would like to apologize for any inconvenience you had with Usenet.nl.

To make sure it is clear what our service is all about we would like to explain what Usenet.nl is and how it works. Usenet.nl is a usenet provider which comes with easy and safe software to enter the worldwide network of the usenet. It is fairly simple to gain access: all you have to do is signing up on our website and you can start. The first 14 days, the so called trial period, are completely for free and you can check out all about our program. After that period, if you do not cancel within 14 days, you enter the full membership depending on what package you chose (as mentioned during the sign-up process as well as in the TOS). You can cancel anytime by using the cancel button or by sending us a Support inquiry, which both can be found in the member area.

It is not our intention to give incorrect or untruthful information on our website or hide anything referring to the trial period or the contracts. If you had any problems with our service, if there is something you would like to mention or if you have any suggestions on how to improve the transparency on our website, please contact us at [email protected] We will gladly come back to you.

Best regards,
Your Usenet.nl Team

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C
Apr 17, 2011

Usenet.nl - ripped a single parent off with 5 kids 100 pounds

Joined the free trial to usenet.nl of 14 days did not use the site once but yesturday they took 100 pounds out my account they had my account details due to company asking a pound to confirm your age.ther was no email or reminder sent before hand even so unless i autherised it surly its not legal to just take.im a single mum with 5 children and thay have took my grocery money for the week, hate these scams.

Dear claire,

We would like to apologize for any inconvenience you had with Usenet.nl.

To make sure it is clear what our service is all about we would like to explain what Usenet.nl is and how it works. Usenet.nl is a usenet provider which comes with easy and safe software to enter the worldwide network of the usenet. It is fairly simple to gain access: all you have to do is signing up on our website and you can start. The first 14 days, the so called trial period, are completely for free and you can check out all about our program. After that period, if you do not cancel within 14 days, you enter the full membership depending on what package you chose (as mentioned during the sign-up process as well as in the TOS). You can cancel anytime by using the cancel button or by sending us a Support inquiry, which both can be found in the member area.

It is not our intention to give incorrect or untruthful information on our website or hide anything referring to the trial period or the contracts. If you had any problems with our service, if there is something you would like to mention or if you have any suggestions on how to improve the transparency on our website, please contact us at [email protected] We will gladly come back to you.

All the best,
Your Usenet.nl Team

Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Usenet.nl - usenet - commiting fraud on a daily basis and they think its ok..

I signed up for the 14 day free trial in order to get access to specific files they claimed to have. Upon signing up and subsequently searching for these files I found they did not exist. The...

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E
Mar 21, 2011

Usenet.nl - steer clear

I used the Usenet.nl free trial which allowed you to cancel the membership within 14 days without any further charge. However, when I attempted to use the cancellation link it did not work. So i...

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N
Jan 03, 2011

Usenet.nl - they keep trying to steal my money after I canceled membership

I think it is a right scam they said i could try the site out for 14 days if i like it then i have to pay 100 euros to use it, i tried it it has nothing useful to download on there i tried cancelling...

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Usenet.nl - misleading information

I have contacted the company concerned regarding my complaint but had no reply. I'm really concerned about their business practice and my experience. Usenet.nl offer a download service and offer a...

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M

Usenet.nl - injustice

I have two weeks before the trial began on 30 .07.2010 usenet.nl Posted on site because they can not to look at e-mail account took me 100 euros.
In this way, I think the process was not legal.
A situation which is outside my decision ..
What can I do.
I was cheated by this company.
I feel so bad..

Hi to anyone dealing with usenet.nl don’t they are a fraud!

I was in a hurry trying to get hold of a file for a uni deadline, usually I do my googling with things like this but just rushed this time. The company makes it appear as if you are signing up for a free trial which will then be charged at 8.33 euros / month if you forget to cancel. Actually the charge you the full yearly fee straight up nowhere do you agree to pay a $99 dollar transaction in one hit. It may be hidden somewhere deep inside the fine print, but the information on the payment page and even the faq is very misleading and unclear, and make it sound like it’s 8.33 euros / month. If you have already been RIPPED OFF by usenet.nl DO NOT LET THE FINE PRINT DETER YOU FROM DISPUTING THIS CHARGE. This company is clearly trying their best to mislead and trick customers, and even if the $99 fine is hidden somewhere in the ten pages long fine print this is just not good enough – as a consumer you should not have to conduct and FBI investigation for what appears to be a small 8.33 euro transaction. This company do not deserve your money, so contact your bank and dispute the charge if you can!

It is no point to contacting them, I used the form four times no reply, I tried two email addresses ([email protected] and [email protected]) supposedly posted by their customer service team on other complaints pages (more likely bots as it’s always the same generic message posted as an answer to all problems) and both emails bounce. According to other people with problems the cancel button doesn’t work and you can’t phone them either you just end up in a never ending loop where you don’t get to talk to anyone, and no problem is dealt with! So unless you want to waste stress and money on international calls it’s probably easier dealing with PayPal or your credit card provider. I have seen posts of PayPal refunding this so I repeat do not be deterred by the fine print; you do not want nasty un-ethical people like this to have your money or credit card details.

To top it off the software shows up as malware / virus, and I couldn’t even get the file that the search showed up they had on their servers. So basically they give you a ### service a virus and charge you 99 euros for it while laughing at you!

B

two weeks ago Feb 12, 2012 I started the usenet trial version. Without any notification to ask if I am happy with the trial one, Feb 27 12, 2012 yesterday, it automatically withdraw the yearly 100 euro from my paypal account. When calling Service desk, they were very rude saying this is the rules and terms, cannot be reversibile. I feel really frustrated and cheated. I never saw such rules and terms, unless saying authorizing them to do so, they chose to jump to 100 euro (yealy) rather than 10 euro (monthly) for the own best benefits without any agreement with me. I can hardly image this is legal in this current society ...

K
Apr 19, 2010
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Usenet.nl - fraudulent charges

I received a pre-emptive email from Capital One this morning, regarding possible fraudulent charges that were recently placed with my credit card account. I called Capital One to find out what wa...

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