Usenet.nl reviews & complaints 121 - 90
Usenet.nl complaints 90
Usenet.nl - usenet services
I signed up for their trial membership and canceled in time just like everyone else leaving a negative review and now they are mailing my home and emailing my account with letters that increase each time in payment. I think its up to 300 euros or whatever their currency is. I'm never paying this... their just wasting money and time mailing me.
Infact, I'll be sending them some of my own mail given I have their return address, I'm going to start mailing all my old batteries, car parts, used oil and other things. I remember some things I learned from those nigerian 419 scams.
Complete scam. I just blocked their domain so they cannot email me, I do a return to sender on all their mail.
I subscribed to the trial subscription. They were supposed to grant me access to the trial subscription, to download ebooks and files, but they only sent me the access data to the trial subscription...Read full review
Usenet.nl - internet access to research papers
I signed up for a trial membership but cancelled the very same day via the contact link on their website (1/22/16). On 2/6/16 I received an email stating that the 2 week trial had ended and that I am automatically enrolled as a member, and that am charged a bill for 99.00 EUR. I sent another email via the link cancelling my membership, and received a reply that they have no record of my first email cancellation, thus the bill still stands. Now I have received a bill by mail for 110 EUR (additional fees included). Please note that I did not make use of ANY services by this company. Therefore, I do not feel I should pay anything for never using this service.
Usenet.nl - their new web platform is ridiculous!
This site was great, but then they changed their web platform and turned our life into a nightmare! I wanted to cancel my subscription, but now it is absolutely impossible! I sent them several emails, but never received a reply. Then I called Usenet customer service and was put on hold for about 30 minutes ad then disconnected! I cannot update my payment and cannot delete my account and there was absolutely no help from them! Don't use this website, it's a trap!
Usenet.nl - 14 day free trial fraud
I have had the same thing happen to me now - I communicated during my 14 day trial stating that the item I wanted to download (which was advertised) isn't actually available so I wish to cancel. They took a couple of days to reply saying I need to go onto their site and cancel. I looked on the site and couldn't see an 'unsubscribe' or anything so I filled out a customer query form again from their site. Days later I got another reply stating that they are sorry for the delay my request is being handled etc. I subscribed to the 14 day free trial because I had seen that Usenet.nl were advertising that they had a specific download that I wanted. To subscribe to their 14 day free trial I had to give my credit card details. After a couple of days I went onto their site to look for the download & it wasn't available so I wrote to them, using their customer query form on their website, stating that I am not interested in continuing with the service they offer as they had advertised something that wasn't available. I received a reply after a couple of days stating that the advert must've been placed by a 3rd party and they have no control over that so it's not their responsibility - but why would a 3rd party advertise something that isn't available and send traffic to the Usenet.nl site? They informed me that in order to cancel my subscription I have to do it on their website. I looked on their site and couldn't see anywhere where I could unsubscribe. so I wrote to them again stating that I can't find how to unsubscribe as there doesn't see to be a link etc. I waited a couple of days and didn't receive a reply from them. Then they deducted ±100 Euros off my card! So I went back onto their site to see what I could do and found that I had to phone either the US or the UK. I phoned the UK number and spoke to a rude woman - from a Chinese call centre I assume. She had all my correspondence on record, and even knew that I had contacted them again asking how can I cancel the subscription as I can't see a link on their website, yet she wouldn't discuss it at length, she said just repeated that the T&C's show inform people after 14 days free trial expires you have to pay! She has obviously been trained at handling complaints and angry people! Yes, I understand that the condition is that if you don't cancel within 14 days you have to pay - but what about the fact that they make it very difficult for you to cancel - slow replies to queries, no easy way on the website to cancel - forcing clients to make an overseas phone call! It is my believe that they delayed in order for my 14 days to expire so that they could take my money. Also, I wanted to dispute it with my credit card company but can't because Usenet.nl don't communicate via email, you have to complete customer query form so I have no proof to send to my credit card company that I informed Usenet from the outset that I didn't want to continue with their service. It's an obvious fraudulent scam and they should be stopped from operating!
Usenet.nl - but I never signed up for anything...
It seems that a number of people have been conned by the old "small print for renewing x-day trial" scam. However, the people who have posted on here all complain that Usenet conned them AFTER they had downloaded the free trial. I have downloaded NOTHING! I'm an ICT tech and if I want software I buy it or get beta version from the manufacturer, depending on the software. Yesterday, I got an invoice via Royal Mail and hadn't a clue what it was about until I looked on here and realised someone was trying it on! Tip: I have a pre-pay credit card. When I want to buy something on the Internet, I transfer the amount, plus the £1 fee, from my bank onto the pre-pay card. In that way, no-one can take an unauthorised payment because there's never any money in there unless I deposit for a specific purpose
Usenet.nl - auto renewal
I had subscribed to usenet.nl in 2010. The company did a auto renewal on 2011 and charge me even though I am not using and did not notify me at all. This year, the company auto bill me again for EUR 99.96, and I have no way to stop the services and not email id for contact / complaints. Appreciate if you can help me to get my usenet.nl payment reverse.
Usenet.nl - no refund may be possible once one has used the service to download something
It appears that the Usenet.nl contract states that one must return any "performance" received to be able to cancel (even during the "so-called" free trial). As there is no conceivable way for one to "return performance, " no refund may be possible once one has used the service to download something. Also, irrespective that Usenet.nl apparently offers a monthly service option, it is not available when first signing up! One MUST initially sign up for their so-called "free trial, " by which one automatically agrees to pay for the Usenet.nl one year service plan "in full, " immediately upon expiration of the free trial if not first canceled (the cancellation of which, as previously stated, may not be possible)!!!
Usenet.nl - withdrawn money without permition
Hello. I am complaining about the £81-92 taken from my account after I had canceld my membership. on 22/08/2012. To witch youreplyd that it would closed on 32/08/2012.
Yet paypal still took money from my account without my permissionn.
As I am a pensioner I can ill afford to loose thisamountt. Is it possiblee to have my money returned to my account. My bank SAid to contact paypal / paypal said to contact yourselfs.
I am at my wit.s end on what to do next. Please help me,
William Carter 31/08/2012
Usenet.nl - cheating trial account
two weeks ago Feb 12, 2012 I started the usenet trial version. Without any notification to ask if I am happy with the trial one, Feb 27 12, 2012 yesterday, it automatically withdraw the yearly 100 euro from my paypal account. When calling Service desk, they were very rude saying this is the rules and terms, cannot be reversibile. I feel really frustrated and cheated. I never saw such rules and terms, unless saying authorizing them to do so, they chose to jump to 100 euro (yealy) rather than 10 euro (monthly) for the own best benefits without any agreement with me. I can hardly image this is legal in this current society ...