Direct Express review: Service from representatives

Contacted four different times in the past three hours it taking 35 minutes just to get help
Did what was asked in attempting to activate my new card, something that's never been a problem before was told to send a driver's license but the "ID DirectExpress.com email was told invalid email then when trying the www.USDirectExpress.com also invalid email then when calling again after being disrespected was told to Fax a social security card n birth certificate
I'm disabled n home bound with no one to help so unable to go to a library
I will be can canceling this card it's ridiculous
Then was told