Direct Express — dispute about fraudulent transaction
I did not give permission for the amounts of $117 and $218 to be taken out of my direct express account. I've tried all day to contact direct express to file a despute against this fraudulent transaction but it keeps telling me they r resulting in high call volume and then hangs up . I got to talk to someone earlier and when they transferred me to make the despute it stated that they was having HGH call volumes call back later . I've been trying hours since and no answer just hangs up. The $335 dollars that was tooken out of my account was not of my consent to do. I would like to know what it is I need to do to result in getting my money but back. I gave permission one month for a payment to be tooken out and after that I personally told them not to take another payment out and they went ahead and took not only the amount of a months payment but $335. One transaction of $117 and another of $218 . I tryed to contact the company that has done this and all they would say is nobody put in the notes not to do it but he said the month before it declined so I told them not to take nothing else out of that account that I would be up there personally to pay . They did not listen and said oh well it's already been done and tooken out so nothing we can do. They also not only did this but gave out my personal information out to another individual without my permission which also is not right. I need to know how I can make a despute against this fraudulent transaction since I cannot contact anyone from direct express.
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