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Direct Express Complaints 407

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6:07 pm EST
Featured review
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I'm so upset at the fact that I was ripped off of my money on my Direct Express card. I did all they requested of me and I'm not to recieve a credit back to my card account. Christmas came and went. I'm still without a penny. It's the sadest Christmas I ever had. They sent me a letter stating that if The questionnaire, including police report would be...

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6:13 pm EST
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Direct Express transaction dispute

My now ex boyfriend paid for my sons high school class ring and turned around a week later to dispute the transaction claiming he didnt make/authorize the payment when in fact i have proof of him admitting that he took it upon himself to pay for my sons ring. He is threatening that charges are gonna be filed against me because he said i stole his card (obviously not true). He purposely did this due to him and i splitting up. I need to know what i can do to show the proof i have from him that he did in fact make this transaction and i did not steal his card?

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Update by Kristy Fleming
Dec 11, 2017 11:10 pm EST

Text from my ex Randy Edelen

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fedral
US
Dec 05, 2019 11:39 am EST

direct express frude bank card 5820 and 4986 took 68.00 supplment secuity paym, ent 165.00

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fedral
US
Dec 05, 2019 11:38 am EST

direct express po box 245998 san antion txd [protected] matter card ended 5820 base ups delivey ups
-50.00 staff send onther inrollment 4986 frame inrollment 13.50 person frame card 4986 send 9943 wintess taken 68.00 account 165.00 level 2 refuse piad amount julio cabera [protected] A PAYMENT 11-13-2019 DIRECT DESPOIUT TO BANKCORP ACCOUNT NOT DIRECT EXPRESS CARD ONTHER CLAIM 7555 DIRECT EXPRESS -115.00
LEVEL TWO CLEAR AMOUNT ZERO BALACNCE

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pobarjenkins
Minneapolis, US
Dec 12, 2017 12:27 am EST
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You should only need to provide proof if there is some legal action against you. At which point you would show it to a lawyer or judge.

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Kristy Fleming
US
Dec 12, 2017 7:55 pm EST
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My purpose for this is to show he did in fact pay for it and now he's trying to have that payment cancelled which makes it to where i have to come up with the $164 to pay for it

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8:40 pm EST
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Direct Express I am complaining about trying to reach the dispute line

I have been calling since Nov 1 2017 for file a dispute on money missing from my account every single time i call which i call at least 3 to 5 times a day all i get when transferred to level 2 is sorry were busy try again later i am on ssi therefore this is my only way of income ... You never can get through and no one seems to be able to give a answer ... What is going on ?

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9:54 am EST
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Direct Express atm dispute

I have been trying to file a dispute with direct express since November 1st 2017. I have called over and over and over and I get transferred to level 2 and get disconnected everytime or I get put back in the customer service que and have to wait forever for someone to answer. This is very frustrating and I would like to speak with someone about filing a diapute

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11:19 am EDT
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Direct Express money stolen!

I have tried and tried and tried to get resolution.Direct Express refuses to speak to me.
They take the baby way out and hang up on me. I was hopeful when the dispute center called. No one there has yet to do anything to fix this. 10 months ago I lost my wallet.
I lost all my cards including the direct express card. This does not require medical records to resolve. Too much of my identity has been stolen already. This situation should have been resolved months ago.
I have detailed all of the charges to be refunded. This is based on the transaction history sent to me. Direct express seems to have a problem doing that too! Not one month was sent in full.
I received partial histories of Dec - Mar. In this list, there are over $1700 in charges that have yet to be returned to me. Point blank, I will not stop until everyone I can think of knows what has been going on. THIS IS MY MONEY, NOT ANYONE ELSE'S!
IT IS PAST TIME FOR SOMEONE TO STEP UP AND DO THE RIGHT THING!Derek Payne

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1:17 pm EDT

Direct Express unethical behavior

On Wednesday, Oct. 5, 2017...in the afternoon hours, I made numerous calls into Direct Express Customer Care Center. I had attempted to reach a representative (live) for the purposes of resolving a problem I was having with online system re: needing to reset password. After 8 attempts were cut short with message stating system difficulties (try your call again later)...I finally connected with a center representative by the name of Adam. He asked for Social Security number, name, phone number, and user ID...then asked how he could help me! I told him issue I was having with resetting password, and he paused our conversation several times to do research, and then explained that in 5 or more days I should expect a call about this issue I was having. After I gave him this information, something didn't appear right, and felt need to speak with a supervisor. He was very, very reluctant to do so stating he was a supervisor, probably gonna tell me same thing as himself, and refused to provide me name of a supervisor explaining there our several and wasn't sure which would be fielding my call. I finally was connected to a supervisor (supposedly), and could tell right away that her (De...?: her name was vaguely given to me and refusal to state her name was impolitely and abruptly interrupted by her repeatedly as she kept insisting I give her mine), her demeanor was not "customer service oriented"! She was loud, would not listen to my complaint, kept rudely interrupting me, was nasty in her attitude, screamed, shouted, and hollered, was indignant towards me stating "you've called the center already several times today...let's see...you've called 1, 2, 3, 4, 5, 6, 7, 8, times today", and showed disrespect and disregard for customer concern by turning our conversation into a shouting match (I admit I flew off the handle, too); she finally decided to end our call by hanging up or disconnecting our call without resolving complaint/concern/ issue of mine; my experiences dealing with this type of misconduct of hers was harshest episode I've ever encountered on phone, and needs investigating into the tactics used by Direct Express service agents for their lack of customer etiquette.

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Update by jaymes urbanek
Oct 05, 2017 1:19 pm EDT

Date was on Wednesday, Oct. 4, 2017...not 5th!

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6:51 pm EDT
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I did not give permission for the amounts of $117 and $218 to be taken out of my direct express account. I've tried all day to contact direct express to file a despute against this fraudulent transaction but it keeps telling me they r resulting in high call volume and then hangs up . I got to talk to someone earlier and when they transferred me to make the...

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7:56 pm EDT

Direct Express debit card

This is the worst company ever...the customer service reps are rude and sound like they hate their jobs. They never know how to handle accounts I still can't understand that after verifying my account how they sent me the wrong card, now I have to wait for another card to be sent out. I am switching to American Express Bluebird today so I don't have to deal with these people anymore. I'm so over it.

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12:49 pm EDT
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Direct Express employee services

I call. Every time I talk to the represent they are rude. They need learn how talk to people. I ain't received my card. With my money on it. It been eleven days now. I'm fed up now. I'm close to suing. I want my money. I can use my money for food. But nope I can't. I don't have the money. Because they playing around. Not give me my money. Faith sharp

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5:35 pm EDT
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Direct Express poor service

My card was locked because of a suspicious purchase. This purchase was a bottle of advil at our local dollar store. I called Friday to have it unlocked. The rep said it would be unlocked. It never happened. It is now Sunday. I have no access to my money. The call center is useless. I keep get transfered to level two. I then get a message about high call volume and hung up on. Also, the website is obsolete. I am not able to register as a new user. It has been like that for months though. The only option for contact is a call center that hangs up on you, or a postal address. There is no chat or email feature.

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10:27 pm EDT
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Direct Express fraud ivr money transfer unauthorized

8/03/2017 my social security benefits were put into my account, 23 mins later I had all of my social security transferred out of my account my a IVR, I immediately called them on the phone and my pin was not working I had to take the time to renter a new pin, finally got someone on the phone, asked them to stop the transfer, since I didn't authorize it, she said she didn't like my tone with her and now she needed to verify who I was, she was rude, I told her to tansfwr me to someone who could help me and she hung up, I called back got level 2 got the paperwork being mailed, and a new card on the way, I've made. Police report and the officer looked direct express up on her computer and said that she advised I Google them that there was a number of complaints about money missing that's unresolved. I am 3500 miles away visiting my parents with dementia, I keep calling direct express, to be told that the money was probably stolen by my parents, or someone I knew with my info. I do not give my card to anybody, I don't give me pin out, or have it written down anyplace. I have contacted Comerica bank who says they only issue the cards to direct express but he would transfer me to direct express to be hung up on again. I have called direct express 42 times today to be hung up on or told that they have alot of callers.
I have been with Direct Express for 10yrs and they have always had my money on time. I read so many post no body gets a provisional credit, or gets refunded even though the are fdi insured. I was on hold yesterday with social security for an hour and 20 mins to have social security only tell me they deposited the money, to take it up with Direct Express about my funds, there is no such place a IVR money transfer. It's done in house meaning someone from direct express to top it off they even charged me the 1.50 transfer fee. Anybody that has any info that can help me, I did get a merchant ID but the police couldn't even seem to find the merchant. I am 3500 miles away from home. As of Sunday I will no longer have a motel room, I have borrowed money to eat, I have no car, I was waiting for this money to make a reservation plane ticket home. I am in Riverside county, CA and I live in Florida! Beware everyone I will be changing debit cards if this isn't resolved by Sunday.

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Kenster69
US
May 31, 2019 7:20 am EDT

Kenny Smith here from puyallup direct express. Is terrible they don’t do any investigations it’s all lies they just keep your money we should all start a class action lawsuit together we would guarantee win any ever done class action lawsuits I want to look into
This we cannot let them get away with this Contact me anytime anyone Kenny Smith Texting is best for me [protected] Grand total of almost $1000

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Millerclan
US
May 30, 2023 1:56 pm EDT
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Replying to comment of Kenster69

Had there been any resolve? They stole 400 from me months ago and won't respond. I can't feed my kids they don't care. I'm all in for a class action

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Venus Williams
US
Oct 06, 2018 5:41 pm EDT

This happened to my husband on October 1st, 2018! We had just ran across numerous articles, being thankful it didn't happen to us, pissed that none of us was told about the FRAUD Comerica Bank has been practicing since 2013 and decided to move his money elsewhere(should start in November). Then BAMM! It was time to pay bills, was able to pay one bill, checked account(only by his SS number because pin# did not match, to me this is not a secure way when you don't need a card number!) and he only had $22.? in there and a $1, 419 IVR money transfer was made into a Bank of America account! Took us the next morning to get a person, she called me a "third party" because I speak for my husband and threaten to hangup! So, we talked with a person, cancelled card, wanted a check instead of credit back on account(she said "can't do that" and I do not trust none of them). We were promised a fraud packet(don't have it yet) and new card mailed out Oct 3rd. In the mean time there will be a hand written letter sent to them(don't know when we will receive anything!) and complaints filed with CFPB, our state senators, FTC, BBB and local news! WE need help with THIS FIASCO called THE GOVERNMENT, they know whats going on!

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directexpressiswack
US
Aug 23, 2018 12:51 am EDT

The same thing happened to me. Someone changed my address on my direct express account and got a new card expedited to a different state. They then went to an ATM and overdrew my account by withdrawing $700 in one transaction. I’ve called Direct Express numerous times, called SSA to put a hold on my information so it cannot be changed without walking in the SSA building. I filed a police report and a dispute with Direct Express and called the Chase bank where the money was withdrawn. I obviously use this money to survive so I’m [censored]ed. Direct Express is an UNSECURED company. They should be sued and shut TF down.

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Geraldine Moore
US
Aug 07, 2018 10:12 am EDT
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Samething happened to me Aug 3rd. Checked my card at 6am and 750.78 taken by IVR money transfer to Bank of America. Called Direct Express pin didn’t work had to make a new one. Then it kept saying high call volume and hung up. Finally got though to them. Said there sending me a new card and papers for fraud. Hopefully it won’t take forever for them to put money back on. What I really don’t get is I’m not the only person this is happening to so why are they even questioning anyone’s when they know there getting hacked. They need to up there security

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Jennifer Downey
US
Aug 04, 2018 10:57 pm EDT

Has anyone actually received this refund. We may become homeless due to a IVR fraud on our Direct Deposit. My husband is a 100 percent service connected disabled veteran. It took all of our kids school clothes money, rent, and food money. How could this happen to an account entrusted by the government?

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Sfsurvivng96
US
Jul 03, 2018 5:20 am EDT

Same thing for me as well. The very night of my monthly deposit, my pin failed to work, and then I discovered $2200 stolen from my account. After some time, I was able to reach US Direct Express via phone. They cancelled my card, asked me a half-dozen questions, and then told me to expect paperwork necessary to their incestigation to arrive in three-to-five days. My understanding it that, because I was fortunate enough to report the theft quickly, the must fully replace the loss with provisional funds within 10 days, and then reimburse me permanently. Time will tell if they abide by the law, but merely the fact that they insist on snailmail to for moving their investigation along is indicative of their management and executives' “commitment” to customer service..meaning they are only “committed” to lining their own pockets, and don't give a damn about their custormers.

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cat1092
US
Jun 12, 2018 3:42 pm EDT

Same happened to me yesterday. Tried to make a $11 purchase & wouldn't go through.

Called Direct Express, the first red flag was that the last 4 digits of the Direct Express card didn't match my PIN, so was asked to create a new one. I then proceeded to make my purchase & still wouldn't go through.

I called again after getting my most recent transactions, there was a $500 IVR Transfer to Home Federal Bank, of which after a Google search, turns out there are many banks under that name.

Now I have to wait on another card, as this one was closed when I reported & will have to fill out paperwork when it arrives. In the meantime, am going to file a police report, since that was the first thing asked after getting my information. Glad that my bills are paid for the month, except my medicine & all of the money leftover for food is gone.

Hopefully will get it back, there was a much smaller theft several years back (less than $10), it was refunded right away. Have doubts that this one will be processed as fast.

Am rapidly losing faith in Direct Express, after reading these posts, appears to be a widespread issue. Funny thing though, they blocked a $24 transaction that I made, had to call & say it was me. Seems that if they could block $24 from going through, a $500 IVR Transfer should had most certainly be a huge red flag.

I'm still in great shock over this.

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Sharon Grimstead
US
Jun 04, 2018 9:26 am EDT

https://abcnews.go.com/Blotter/social-security-funds-drained-fraudulent-charges-direct-express/story?id=22565352

Comerica, the bank that administers the Direct Express program for the U.S. Treasury. Wayne Mielke, VP of corporate communications at Comerica, promised they'd look into it right away.

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Sharon Grimstead
US
Jun 02, 2018 12:01 pm EDT

Me too 20 Minutes after my Disability check went thru $1000 was taken Thru IVR transfer.
did anyone get a reference trace number, the first C.S.R. gave me a trace number and the last 4 of an acct. and last 4 routing number, which the fraud rep. said no one should have given me a number. When I requested a paper statement, the ref transfer was on it, but no name or company. I believe it was from Us direct express because they know when the money is in there, I knew something was wrong when my pin number didn't work and they said I entered it wrong. Report it to the Federal Trade Commision. I haven't gotten my money back yet. Be tenacious!
You can get your money back .

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Display Named Here
US
May 07, 2018 6:10 am EDT
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May 3rd, Nine minutes after my money was dropped into my account it was gone. $1500.00 just disappeared through a IVR money transfer. This is the money I live on every month. I knew something was not right when I attempted to W/D money from an ATM to cover my co-pay for a Doctors appointment I was about to go to. It told me my PIN was wrong. I attempted W/Ds at other ATMs in the area only to be told my PIN was incorrect. I went to the appointment and of course I have no cash, I ask the receptionist to run the co-pay charge against my card. It won't run at all. No "insufficient funds" error message it just won't run through. She tried 3 times only to have it do the same thing. I am now concerned. I finish the appointment and proceed to the Pharmacy. I can't pay for my meds because the cashier runs up against the same issue. I am trying not to panic, maybe they are late with the deposit. I can't remember if I received the automated call letting me know when the auto deposit will take place. Having been thoroughly humiliated 3 times (because of course there were people in line at the ATMs) I proceed to my vehicle where I can check my account balance in peace. I find that my account is locked! Okay not a big thing. This has happened before. I call Direct Express Customer Service. I run through the Automated menu to unlock and reset my PIN. I reset and unlock the account. I check the balance. I have $44.00 I my account. I go to account history and see that an IVR money transfer has taken place. The amount is odd in that it's a whole number not $1499.99, not $1543.99 but $1500 straight whole number. I have no idea what an IVR money transfer is. I have tried on multiple occasions when I was first issued the card to transfer money into my regular bank account. It never worked. Even after calling the Customer Service phone number and getting ahold of an actual human being after 90 minutes, only to be told "that's odd". Mind you we tried multiple account types. Regular Bank savings account. Credit Union Checking accounts. Credit Union savings/checking account combo's. I even tried a Mutual Fund Checking account. none of them worked. Which is why I had to default to this Direct Express account. Having been through this somewhat before with a charge from an unscrupulous seller on Amazon, I had not hit Panic Mode yet. I knew that I was in for a couple of days playing phone tag through the Customer Service phone tag system. After numerous attempts after 4 days without sleep. I got ahold of a Human Being at least it sounded Human. I was told I sent the money to myself. I was told that I gave my card to a spouse or other family member and they sent the money to me. I was told that an IVR transfer requires the card number, the SSN of the card holder, The address of the cardholder. The routing number of both the Coamerica Bank as well as the Routing Number of the receiving Account. I was told that above all else it used the PIN associated with the card. I told the Human in the other end of the Line, that I didn't authorize a withdrawal of the MONEY I LIVE ON. That it also was done without my consent. I was told emphatically that I did it, and not to expect a refund or return of funds or whatever you want to call it. I was told that I would'nt be connected to the Fraud Dept. because I didn't qualify as a fraud and wouldn't be allowed to dispute the transaction. I admit that I became heated. This is after hours of calling and being hung up on. Hours of being told the call volume was high and to call back. I was begging at this point..."please transfer me to the Fraud Dept. so I can lodge a dispute on the transaction...please" He (I assume "He" because the voice was baritone) blessed me and said he would connect me to the Fraud Dept. I don't know if "He" tried to or not because it never happened. However, because he had left the "headset" or "handset" on. I was "gifted" to a conversation "He" was saving with someone in the same room. I listened to "Him" say that "there was another [censored]ing disabled actor wanting his money" also "I am [censored]ing tired of these [censored]ing [censored] lowlifes demanding [censored] they have no right to" there was more but I was so angry, I shouted on the phone that "hey you are supposed to connect me" at which point "He" realized I was still on the line...annnnd promptly hung up on me. I went through another 3 days without sleep trying desperately to get ahold of someone. I also called the SSA. They told me "it was out of their hands" they made the Deposit. in the wee hours of day four I got ahold of someone. I swear to God they must have blocked my number because the calls started not to go through. They didn't even reach the Customer Service automated system. It just hung up. I decided to use the VPN on my phone when the call actually went through. I was calm because I was low energy after 4 days and less then 6 hours asleep across those days. The "woman" took my information, allowed me to ask questions. Explained what would happen from there on out. Which is what I wanted. I learned that you don't actually need to be connected to the Fraud Dept. to lodge a Dispute on a transaction. The Customer Service Rep. you are speaking to can do it from their console. I found that out after explaining that I had got to this point before only to have been either hung up on or having the transfer go wrong and then being hung up on. I had gone beyond panic and entered into an uneasy acceptance that my phone would be turned off this month. My electric would probably be cut off for non-payment, My water was also going to be shut off at some point. I was now going to be behind on a car payment, and the "cheaper" monthly car insurance I went with because there was no way to buy that insurance as a lump sum. I wouldn't be making my monthly trip to another county to see my ortho and my pcp because there would be no money for the cheaper plane tickets I normally booked a month out. I realized that monetarily I was in a hole so deep that even if I accepted help from family it wouldn't be enough. The reconnect charges alone were large not to mention the penalties. At this point they will be sending me the paperwork for the Formal Dispute. Even if they replace everything that was taken. I will still not be able to pay the reconnect fees. I could do it if I don't eat, If I don't purchase my meds. If I miss 3-4 doctors appointments and save the co-pays, If I let the dogs I rescued not eat. If I stay home and use no gas for a couple weeks I might be able to do it. I pride myself as being frugal and thrifty. I have not purchased "new" clothes in almost a decade. I wear no jewelry. I do not wear the latest "kicks" I buy my clothes and shoes from the Goodwill and Salvation Army. Everything that needs paying gets paid. I have never missed a payment since becoming disabled a decade ago. I have paired down and live a much simpler life. Even with all that...I don't know how to dig myself out of a hole not of my making. Fini.

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Sharon Grimstead
US
Jun 04, 2018 9:23 am EDT

Hey, the same thing happened to me, I found this while searching IVR Transfers us direct express, I hope you get it fixed. don't give up!
Got a consumer problem? The ABC News Fixer may be able to help. Click here to submit your problem online. Letters are edited for length and clarity.
https://abcnews.go.com/Blotter/social-security-funds-drained-fraudulent-charges-direct-express/story?id=22565352
{this is what they did for this man, }
Dear James: Well, this sure was a fine way to start the new year. You told the ABC News Fixer that you and your payee are careful with the debit card and do not share the PIN with others, so it was a surprise when these costly phones, video game, and music purchases hit your account just after the deposit went in. Worse, you said, was the frustrating experience of not being able to reverse the fraud while it was still pending.

We got in touch with Comerica, the bank that administers the Direct Express program for the U.S. Treasury. Wayne Mielke, VP of corporate communications at Comerica, promised they'd look into it right away.

And they were able to fix this: First they canceled the compromised card, and you and your payee faxed them a formal dispute. The whole thing took a couple weeks, but they finally returned the missing money minus some fees for a replacement card and expedited delivery, resulting in a refund of $614. You told us you're now back on track with your bills.

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Vicki Sotomayor Leroy
US
Jun 14, 2018 4:49 pm EDT

Hi my name is Vicki and I live in California yesterday all my Social Security was stolen out of my account is it possible to give me a call just wondering if you ever got your money back? [protected]

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5:39 pm EDT

Direct Express credit card

I had $543.00 drained from my Direct express account and have tried for two days non stop to try and file a claim with their dispute dept. only to hear "we have a high call volume, please try again" or to be hung up on. I have a limited amount of resources and they let my acount be completely drained and there is no way to file a complaint! They show lack of interest or compassion and no concern, and I really need what little money I have! I have HIV/AIDS and PTSD, OCD, and I am Bi-Polar and i can really do without the stress of not knowing if I'll have money when I wake up to get me through the month. Can someone please help?, because I feel like I'm drowning.

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1:50 pm EDT

Direct Express unauthorized credit card charges

MaxALPHANO2, [protected] they were told that they weren't suppose to take the money I never gave them permission it is for something I didn't order it was for $87.? I don't know what it is he said they sold different things when I ask what he couldn't tell me then he said the person name was ken he gave me several names I ask him what it was about he said he couldn't tell me without the right name and it wasn't my name I want my money back. they were told that they weren't suppose to take the money I never gave them permission it is for something I didn't order it was for $87.? I don't know what it is he said they sold different things when I ask what he couldn't tell me then he said the person name was ken he gave me several names I ask him what it was about he said he couldn't tell me without the right name and it wasn't my name I want my money back.

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Markham Tiff
US
Sep 06, 2017 11:21 pm EDT

Direct express for three months said couldn't get to a rep. Call back later for a level two fraud rep allowing a charge of 180 dollars rob
To come out of my accent. No signature or PIN number,
I called and called finally today got a hold of them and now they want me to wait to get my money again, even though MasterCard agreement states if not yours your money comes back .. and
They direct express doesn't give a crap

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7:20 pm EDT

Direct Express direct express debit credit card

i had monies stolen off my card and reported it i had one transaction for a small amt of 65 dollars one month and reported it Of course they said I had to in writing submit a dispute and after they received the dispute form or letter back from me they would return my money the following month out of the goodness of my heart i thou my care giver thou IHSS sent 20 dollars to my granddads for pizzza via paypal and FB big mistake and when I complained to the company they told me I had to submit my claim to level 2 or the fraud dept they actually suggested that i call between 12 and 6 in the morning I said Are you people crazy i am old and heart I am not up all note calling people on the phone and oh by the way that doesn't work I had several hundred dollars taken off my card and I just want it returned the worse thing is they were supposed to alert me of any transactions in other cities well guess what they dropped the ball on that too and any or most of the people that work for them have got to be the absolute worst customer service people I have ever dealt with i use to be a customer cervix rep and specialist/supervisor 1 for budget rent a car I know how people should be treated in delicate situations and that is not it I even called and complained bat one guy because he was the absolute rudest person I ever talked to in my life I complained and said he needed to be reprimanded and or fired Higher ups were dealing with him as I was complaining to the supervisor they provide the absolute worst customer service I have ever dealt with they should get no stars for the worst customer service ever

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10:02 pm EDT
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They will cheat out of your money you better check your bank a lot you will have missing money. I have to check and recheck and even take notes and please document your history when your purchase with your card! .Don't think these banks dont cheat or the people who work for them dont either! please ask for prints for all of your purchases and keep your own record of what you purchase

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8:46 am EST

Direct Express money taken from my account

On May 2015, money was taken from my account. When I contacted the company, they found no wrong doing. How can I say money was taken from my account without authorization. They told me no, and after 3 requests, numerous calls requesting, and letters nothing has been done. The company refuses to send me the documents they use to make their determination. They will not even tell me who they paid the money to. That is crazy they can do that. What's makes it worse, they are government contractors- oh but that says a lot. To resolve my issue, provide me documentation used to make decision, and tell me who the money was paid to.

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Paula J Poore
US
Jan 03, 2017 1:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Ive been locked out of my directexpress app. There's been money taken out of my acct. and I don't know whose taken money out. I would like a paper statement for Nov. And Dec. Of 2016 please. My name is Paula J Poore address is 5675 Edith Ave., Corning, Ca. 96021

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5:01 pm EDT
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Direct Express will not returnstolen funds

On feb 8 2015 my bilfold wasstolen, at 1230 and i reported it at 1235 am. I also recieved info as to atm location and the amount taken. Was given dispute number 1 - [protected] and card cancled at 1245. Was told if i wanted to i could write in my own words what happened but that i had done what i was suppossed to do by reporting it as soon as it happened. Also explained to him why it so easy, i fell dec 24 2014 broke my arm it was in a cast also had to have surgery was in 2 hospital s the man simply opened the door to hold it and helped me get my groceries to the car and helped himself to my billfold. I got some forms to fill out 14 days later then they cancelled because i had to have them backin 10 days so they reopened iit but arent through investigating no provisionl credit while ongoing

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Shirley Debose
US
Apr 09, 2017 9:25 pm EDT

Be very carful of the direct express cards people who work their are crooks please keep a record of your transactions or you will be double charged in most cases this is a inside job among their workers

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2:20 am EDT
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Direct Express never set up my direct deposit

I get monthly Social Security Disability checks. Along with my paper check I get a notice stating that by law I must use direct deposit to continue to receive my benefits. OMe of the companies they suggest is DirectExpress. I first ordered my DirectExpress card in December and they said it takes about 2 cycles in order for the direct deposit to begin. After I received 4 more paper checks I called and they assured me that the next check will go through. It didn't. So I asked to speak to a manager and wanted their promise that it will go through. She said that she couldn't garuntee that. So I had them cancel the worthless card they mailed to me.
Instead I went to a credit union who set me up in 2 days and no problems with direct deposit. I don't know why something so simple and so essential to DirectExpress' exististence was difficult for them and every time I would call no one would know why the payments weren't going through.

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7:21 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Direct Express no real help

Us Direct Express I had a total of 26 unauthorized transactions happen to me using this card when trying to file a dispute for these as the transaction took all of my money on the card I could not even buy groceries for the month or gas for my car to go to my doctors appointments at the Veterans Hospital. I am a disabled veteran. It took six phone calls before the complaints where able to be submitted. Then I was told it would take 45-90 days for the dispute process. Because of this I had to get a ride from a friend to the local food bank just to have food to eat. This is ridiculous no other credit or debit card company I have ever dealt with took longer than one week to resolve this type of issue and most of them are within 48 hours! This is a terrible company and the government should be ashamed that there is virtually no real help for folks using this card. The technicians of all levels and supervisors don't care weather they help you or not because they are under contract & so they people they should be helping have no choice but to use them! This system needs a complete overhaul!

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Marilyn D Jackson
Houston, US
May 10, 2022 5:58 am EDT

I had almost 100.00 dollars taken out of my account the same day it was put in. I called they said that they would put it back in that was the third of May. Someone hacked my account.

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chris3334444
Spartanburg, South Carolina, US
Mar 26, 2021 2:01 pm EDT

Direct Express does not have the capacity to run a Toy train set, let alone be in charge of the financial transactions, wealth management or currency exchanges for SSI, SSDI or any other Governmental functions. This shows the incompetence of Governmental powers at any and all levels.
The company reflects the inability to actually care about who they service with a messaging service designed to subvert calls rather then to answer questions and/or resolve issues in a timely fashion.
After being put on hold for hours I have been interrupted, hung up on, diverted and lied to. I called the company 2 months before my card expired to make sure it would arrive on time and that they had the correct address. After being told my card would arrive in a few weeks 3 times I finally had to pay to have it expedited at a cost of over $18.00, $400 to which goes to the company and at this point, is extortion by definition. When $4.00 is multiplied by the millions of people who they service, it becomes a large amount of money.
Your messaging system is designed to detour customers from being able to talk with customer service while trying to integrate other systems that have nothing to do with existing extraordinary problems that must be solved by a human being. You have absolutely NO easy to follow instruction for activating your card. The instructions that come with the card do not coincide with the messaging instruction given on the phone. Your customer service workers cannot access whether a card about to become expired has had a new card sent out or not. It seems you do not have any concern for your customers to get a new card before expiration, even when the customer has called repeatedly. Having your employees stall, delay and lie to the customer without any regards for the fact that millions of people that are disabled in this country may not be able to have money for life's essentials. I truly hope that this "bank" has the ability to see that its responsibility's go beyond that of other financial institution.

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JBSimms
US
Aug 21, 2018 11:14 am EDT
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Comerica and Direct Express are being investigated. Write your story with as many details as possible and send to the publishing company, Erik Publishing, at jbsimms@erikpublishing.com
Send your contact information as well as your story. Please include as many details as possible.
J.B. Simms

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7:13 am EST
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Direct Express missing money

On December 6, 2012, I returned a computer back to Best Buy, and theey told me theat thee money would be refunded back om my card in 3 to 7 days, I called Direct Express on several times to find out exactly when will my money return back om my card. Each time I received and answer of 30 days. But on thee 28 of December, I called and she told me theat thee money was refunded on thee 8the of thee monthe. But I have called theem on thee 9the we I lost my card and again thee told me theat it would be refunded withe in 30 days. I tried to access my card on line several times on line so I could see every transaction on my card and access was denied. On thee 9the will I replaced my card theere was a sum of 871 dollars. They told me theat it would be a charged of 14 dollars to replace my card. When I receive my card I check at thee bank and thee amount of my card was 701 dollars. Then I recently check my card and theere were to refunds from Amazon from where I have purchased 2 pairs of boots. That tells me theat theey can take people money any time theey want.

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About Direct Express

Screenshot Direct Express
Direct Express offers a prepaid debit card service, primarily for receiving federal benefits like Social Security and Veterans Affairs payments electronically. The card eliminates the need for a traditional bank account or for cashing checks, aiming to provide a convenient and secure way to manage government benefits.
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Overview of Direct Express complaint handling

Direct Express reviews first appeared on Complaints Board on Nov 29, 2010. The latest review Unauthorized charges from my account walkerphyllis670@gmail.com was posted on May 17, 2024. The latest complaint Expired debit card was resolved on Jul 11, 2023. Direct Express has an average consumer rating of 1 stars from 421 reviews. Direct Express has resolved 4 complaints.
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  1. Direct Express Contacts

  2. Direct Express phone numbers
    +1 (888) 741-1115
    +1 (888) 741-1115
    Click up if you have successfully reached Direct Express by calling +1 (888) 741-1115 phone number 0 0 users reported that they have successfully reached Direct Express by calling +1 (888) 741-1115 phone number Click down if you have unsuccessfully reached Direct Express by calling +1 (888) 741-1115 phone number 0 0 users reported that they have UNsuccessfully reached Direct Express by calling +1 (888) 741-1115 phone number
    Customer Service
    +1 (888) 741-1115
    +1 (888) 741-1115
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    Customer Service
    +1 (866) 569-0447
    +1 (866) 569-0447
    Click up if you have successfully reached Direct Express by calling +1 (866) 569-0447 phone number 0 0 users reported that they have successfully reached Direct Express by calling +1 (866) 569-0447 phone number Click down if you have unsuccessfully reached Direct Express by calling +1 (866) 569-0447 phone number 0 0 users reported that they have UNsuccessfully reached Direct Express by calling +1 (866) 569-0447 phone number
    Hearing impaired
    +1 (765) 778-6290
    +1 (765) 778-6290
    Click up if you have successfully reached Direct Express by calling +1 (765) 778-6290 phone number 0 0 users reported that they have successfully reached Direct Express by calling +1 (765) 778-6290 phone number Click down if you have unsuccessfully reached Direct Express by calling +1 (765) 778-6290 phone number 0 0 users reported that they have UNsuccessfully reached Direct Express by calling +1 (765) 778-6290 phone number
    International
    +1 (800) 333-1795
    +1 (800) 333-1795
    Click up if you have successfully reached Direct Express by calling +1 (800) 333-1795 phone number 0 0 users reported that they have successfully reached Direct Express by calling +1 (800) 333-1795 phone number Click down if you have unsuccessfully reached Direct Express by calling +1 (800) 333-1795 phone number 0 0 users reported that they have UNsuccessfully reached Direct Express by calling +1 (800) 333-1795 phone number
    Card Enrollment Center
    More phone numbers
  3. Direct Express emails
  4. Direct Express address
    P.O. Box 245998, San Antonio, Texas, 78224-5998, United States
  5. Direct Express social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 01, 2024
Direct Express Category
Direct Express is ranked 134 among 414 companies in the Banks category

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