CB Banks USAA Complaints #262-281

USAA review: No longer allowing members to purchase crypto

Bamcis of New Bern, US

Dec 13, 2021 8:24 pm UTC

Resolved

USAA has now put a ban on its members from purchasing crypto... I have use Crypto.com App for two years and have never had a problem. Now I am no longer allow to use MY DEBIT CARD... notice I am not talking about a credit card. Nor am I allowed to fund my account via ACH transfer! I have attempted to reach the company and only got an "im sorry, I can't help you, this is what we were told" from an actual operator and the twitter response is not any better. This is ridiculous to think that you can spend YOUR OWN MONEY on what you want! Are you freaking serious!?

Desired outcome: Allow debit card purchases for Crypto.Com App

clearly some errors in this post but I am furious with what I thought was a great service up until recent events.

Resolved

The USAA CEO's office reached out to me and expressed that the debit card purchases are, in fact, allowed and that I had received incorrect information. This phone call included a very professional apology as well. I will attempt to utilize the debit card process and see how it goes. I applaud USAA for reaching out so very quickly and providing accurate information. When they call back I hope to report that the use of debit cards is authorized again.

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