US Bank

I have been a customer for over 20 years
I have gone into the Archibald/Ranch cucamonga Branch every 2 weeks for the past 4 years to cash my in home support check from The California state
My son broke his back and is paralyzed, all the bank tellers and the managers knew of his accident and condition. I have told them all that I run into to cash his check I have someone watching him at the house, just in case he falls out of his chair.
In February 2018 I was told they could no longer cash my state check
I would need to come to the bank two days! One to deposit it then come back the next day to withdraw the cash. I stressed to them the inconvenience of this due to my situation. I even spoke to the manager Kathy S and the district manager Jeff Nace, neither of them cared. I asked what changed that now I have to come in twice, he responded they had a system upgrade and changed their system. He was unwilling to help, at that point I informed him that I will be closing all 4 of my accounts and moving to another bank. I was appalled by the way they treated me a customer of their for the past 20 plus years! My recommendation AVOID US Bank!

I overheard your manager Elizabeth berating one of her employees today. Telling this employee something about if it was up to her she wouldn't have let her use her vacation days. I don't know exactly what was going on. She also said that the employee wasn't dressed for the business. This young lady was dressed very business, hair done well, make up on, and sure looked a lot better than the person yelling at her. I am a manager at fortune 100 corporation and if I had a manager treat an employee like that I would fire her. It was ridiculous. I came in to open an account and changed my mind completely. I would never do business with a bank that treats their employees like this. You should be ashamed.

Fraud was spotted on my account about a month ago. I was told that my government check would be sent back, instead it was kept and has not been returned to me, thinking it was fraud. And has held my money that I live off of plus 3 kids to take care of. I can't pay my bills, or take care of my kids with the money being held. It's been told to me that the "fraud" department won't release it. It is a government check that I feel you stole from me. And is illegally holding it.
account number: [protected] and [protected]
email: [protected]@ymail.com

I had hail damage on my house at 22224 homestead rd in Elkhorn, NE 68022. My insurance company has been Great, My contractor has been Great. US BANK has not. I've made nearly 30 calls with my contractor to get the final money dispenced to me. All jobs have been done. The contractor has sent paperwork showing no claims and the house has been inspected. I'm am so upset with you guys and cant event tell you. Every person I talk to says something different. Im tempted to refinance all 5 of my morgages with someone else to get the hell away. Keith Schroeder [protected]

On 03/09 I do believe I opened a account online and keyed my last name wrong it is Megan Jackson but I put javkson well I made a first deposit of $800 no problems withdraw 400 that Monday 03/11 I also deposited my tax refund of 7616 on 03/11 the teller said nothing but about an hour before the bank closed the branch manager called me and said I needed to come pick up my check I asked why we could just fix the name said acted mad and said you will need to come up here when I got there a teller had a withdraw slip filled out with my information for 400 and said I needed to sign that I asked why she just looked at me so I asked to speak with the manager when I was waiting I had already call your 1800 number for help which the branch manager told me to hang up they can help me that I need to get my money I can't bank with us bank I said why she the said I'll get a letter in the mail well in front of her I never hung up with the 1800 so I asked them they said nothing was wrong with my account that they could fix it which made her mad she then flagged my account for fraud put it under branch review and froze my funds this is wrong

Today I tried to use my debt card to make a small purchase and my card was declined I New this couldn't be right so I called my bank. They said my card has been closed because they want everyone to start using the chipped cards, which is fine but they didn't even tell me they just closed my account. They also did not send me a new card ! So here I am with absolutely nothing since they checks I ordered a week ago still aren't here and a card that won't be here for 7-10 days so thanks a lot ! Highly considering leaving the bank due to this.

On March e, 2018 at exactly 3:47 pm I got in line at the US Bank at 2284 Murfreesboro Rd. Nashville 37217 ( Nashboro Kroger Branch ). There were (20 people in line ahead of me awaiting service. A few seconds later another costumer joined behind me in line. The teller "Selina", stated " We are closed. The line stops after that gentleman ( referring to the man directly in front of me). We don't have any more money and we gotta get out of here at 4." I stated that I just need to cash a small check and the lady behind me stated that she was making a deposit and wanted to give the bank money. I politely pleaded to be served. The teller again stressed in a less than professional tone " that they didn't have any money and that they were closed." I along with the other customer got out of line. I began to walk around the store and shop for some items and attempted to check my balance online but the app would not load for me. I decided to go to the ATM machine which was directly next to the bank but out of the view of the tellers it was now 3:58pm. As I stood at the ATM, I could overhear the conversation between one of the tellers to another teller. She stated " She talking about she needed to be served, that [censor] should have had her [censor] here at 9 o'clock." Me hearing this, looked around at the teller told her she was an "a[censor]" and asked for her name. She stated in an unbothered tone "Selina". I go to this branch very often and I have never before seen this teller nor have I ever had a bad customer service experience.

I arrived at US BANK at 9:00am March 9, 2017 to open a checking and savings account, I was directed to banker Christian, he asked for my drivers license and I informed him my addresss is different, I just moved. He said in order to move forward I need a paper bill, I informed him I have an electronic bill and two form of identification, he said we require a paper bill to make sure the address is correct, I then stated I have a electronic bill, and I can confirm the address, he repeated him self, I stated can I please see this in writing, he stated we don't have it in writing it's up to the bankers discretion, I then asked to speak to the supervisor, after waiting for 15 mins (which was not a problem) the supervisor was shuffled and just clocking in, no eye contact, trying to get his work day started, stating the banker has the discretion to require a paper billing if he's uncomfortable, and ended with, will this be all, I was really shocked to be treated that way, and at this point speechless, I requested the corporate number from the supervisor (Damien Yadao)
And called the 1800 number
I informed the customer service rep of what happened and she apologized for my experience and stated I could speak with an sales rep over the phone and start an account, without a paper bill-
At this point I feel discriminated-

I would like to speak with someone about the matter-

My name is Kelly Morris, 12 Poplar Dr, Boonville MO.

I have had a US Bank credit card for multiple years in which I have paid off the card once or twice, as well as made my payments on time. I received a letter in the mail yesterday that stated my Annual Interest Rate was being increased. First of all I can't understand this as my FICO score is close to 700, which means my credit report is good and I have made payments on time, often times making more on the payment. I was preparing to contact USBANK, as I have done with 2 of my other credit cards, and request a APR decrease. Both my other cards decreased my interest rate to 9% and 14%. Can someone please assist me with this?

Secondly, I called the 800# on the letter and was advised neither the customer service rep, nor the supervisor could assist me and that there was no one else, Operations Manager or Director of Operations, that I could speak to. They stated I would have to write in to USBANK with my request. I spoke with both Rachelle and Mary from a Kansas office.

I have recently become a single mother, making ends meet with my own income while at the same time taking care of my financial responsibilities. I would appreciate someone assisting me with this.

My phone # is [protected]
Card # 7978

Thank you for your time.

Kelly

When I was on deployment, somehow I was signed up for NUF insurance without my consent. Not realizing the transactions on my bank account because they were listed under other transactions. When I contacted the fraud department, I was given the run around, oh you should call this company, let me transfer to someone else. Apparently US Bank just happens to have the number for NUF. After many attempts to get ahold of NUF insurance they tell me I was given this policy because I am a member of US Bank. So somehow while on deployment they were able to get ahold of me and get my confirmation. So now it's a back and forth with US Bank, NUF insurance. US Bank says they know nothing about this company but NUF knows everything about US Bank. It's getting to the point where I'm thinking I need to get legal representation, cause it seems US Bank just allowed NUF access to my account without my consent.

Short version
I was getting Lotto Tickets at the Woodland Hills store 81 Ralph's
and the lady usually there is nice but the other teller
just standing there, bother to help me and told me to go the cashier,
find that rude and insulting, I will tell my friends and family not to shop or use your bank, please email me
kind of Comp so I can forget about your company
look at the video can see wasted 5 minutes of my time I not
As important as one of your other customers
Matthew Frazer
20350 Chapter Dr
Woodland Hills, Ca 91364

I have been a loyal customer for over 16 years. The beginning of January 2018 someone stole my mail from the mail box which had my rent check in it. So when my landlord called and asked about my rent I told her I mailed it like always. So I check my account and LUIS ROJAS changed the payee name went to Bank of America and cashed the check. I contact US Bank case# OOXZTK account ending in 1033 and was told to send them the original check?!?!? I don't have the check they do not send me the checks back so I tell the bank you guys have it. So Since I do not have the original check or a carbon copy I will need to get a letter from my Landlord stating everything I just said. Done... did it Jan 16th . Called again Jan 24th they are working on my claim still. Was then told by the fraud department that they have all my paperwork and it should be resolved in a few weeks. Call again Feb 13th and was told they are still working on my claim but it should be resolved soon. Call again one week later and they say they don't have the letter from the landlord?!?! So I send it again. Call again go into the Bank and talk with Maria Dominguez and tell her the whole thing so she take my paperwork and calls her boss and calls the fraud department to get all the information. S she tells me on Feb 20th that since it was fraud on a check and not a credit card they have to send all the paperwork to BofA so they can check their records on why the check was cashed. So I call again today 2/27/2018 and am now being told the letter from my landlord has to be handwriting on letter head and notarized?!?!?! First off NOT one person from USBANK said anything about my first letter being typed or that it had to be notarized! Second my landlord does not have letter head!?! WTF is wrong with you people. So now 2 months later and NOTHING is done. I'm a single mom and have had to borrow money just to get gas so I can go to work. Had to borrow so my kids have food. I'm late on my bills now on top of all this other BS. Why is LUIS ROJAS walking around with not a care in the world and I'm suffering cause he is a thief! Worse service EVER!

In one branch could not order more checks with my form from the check book because employee could not do it, instead requested I call and use the phone number. Later, I tried that and I needed to input all the numbers for the account which was too many to do on the phone. Went to the larger branch and submitted form and then asked what the cost of checks would be. After waiting for a minute the clerk was still gazing at the screen unable to answer my question. Other issues pertain to not knowing the customer and not asking for I.D. Overall, service mediocre. Also savings rate negligible.

I was told that we were going to have our home taken if we didn't reply or respond to the phone call in which I was on. I said sir well can you please tell me what I owe then. He said you know and we are putting a lien on your home so we can take it then hung up in my face.

So I called right back. I asked for someone in charge. The guy says my name is Jerry and I'm The supervisor. I said so you're the manager he said rudely how many times do you want me to tell you that my name is Jerry. I ignored it. I began to tell him what was happening and he said well let me pull up your account. (I never told him my name) I said ok, but yet notifying him the remainder of what was happening prior to this phone call. He says rudely You keep talking and I asked you to hold on while I pull up your information. Then I reply, you must have been the one who call me just now call me being rude. He then Yelled and said I just got to work. Then I replied sir I will be calling someone over you. Then HE Hung up in my face.
I still do not have a clue if what's owed
the number was: [protected]

I called back 2 more times so I started looking for the Corporate Contact

I called the Fisher's Landing branch in Washington to get help with an account charge. The first person who answered was very nice and helpful. She passed me to the next person apparently without giving her information about the call (according to the next person). The next person was rude from the moment she answered the phone and was condescending throughout the call. This is unnecessary behavior from anyone. I have a doctoral degree and am very intelligent and certainly can understand basic instructions. She acted as if I was an [censor]. This is unacceptable behavior. I do not think someone who handles customer questions should have this demeanor. You should really consider moving her into a position that does not deal directly with customers or have some intense training to help her deal with providing basic information. I was very calm and simply questioning what I could see on my end, I am not sure I have ever encountered anyone at your bank with such poor interaction skills. Please consider providing some training. This is not acceptable. Her name is Breah Parott, she said.

The only way to explain the terrible customer service from USBank is that their intentions are planned and they have no interest in providing customer service. Their website sucks. The wait times for phone support are long. When you get through to a phone agent, they claim they can't hear you and eventually disconnect. USBank intentionally makes it very difficult to make extra principal loan payments and to get customer service assistance in doing so. If you have a choice, avoid doing any business with USBank.

I contacted US Bank in November, because I was trying to get cash out for new windows. From the beginning they stated I would be able to take out cash but I would have to refinance my first mortgage and then my second. So I spent money to refinance my house and 400 to appraisal my house. So I went through the whole process of the first mortgage. Then they told me I couldn't refinance my 2nd until 30 days after I closed. So I felt I should contact someone else there and I do and was able to start the process of the 2nd mortgage loan. They also said I could get the 10, 000 out in cash on my 2nd as I had the equity and my credit was good. I went to closing on my 2nd out of nowhere they said in order to close I would have to pay off some credit cards and close them. No where in writing did it state I have to close credit cards. So basically I couldn't take any money out against my 2nd mortgage and was forced to pay off some credit cards. I did not close on my 2nd I will not be forced to do something So I went through 2 months of hell to not get the money I initially requested. Refinancing the 2nd mortgage would only have made my payment go up 50.00. I will not take any new loans out from US bank ever again as they promise you things and give you the run around. I never missed a payment on anything in my life.
I have been a customer for 23 years from when it was something else to firstar to us bank. I guess they don't value their customers.
I will never take a loan from US bank after this horrible experience.

I bought my first home in April of 2016 and my mortgage was assigned to US bank. In October of 2016 I unexpectedly lost my job. It took me several month to obtain a new job and in the meantime I was falling behind. I was only ever 2 payments at the most behind during this time. I was advised after talking to HUD and US bank that I could enter into a modification process which I am just completing. When I received the modification paperwork I had several questions and reach out by phone and email to Robin Busby who was assigned as my relationship manager. To date no return phone or email has been received from her. The paperwork said I needed to send a payment for the 1st payment due date of 2-1-18 which I did, US bank deposited that check which was Post dated which has cause several other payments to be dishonored and basically drained my account. Aside from the fact this has caused me further financial distress I still have no return calls from Ms. Busby. Not good business practice and not a good experience for a first time home buyer. I will be happy to forward emails. I can be reached at [protected]@aol.com Loan # [protected]
Thank you!

I was presented a very misleading credit line offer from US Bank. I was under the impression that it was a low interest rate (2-4%) rate for 18 months. I did not understand that when I borrowed the full $20k line that I would be immediately charged a promo transaction fee of 08/14/2017 Promo Transaction Fee $598.00 Futhermore I did not realize that since this fee pushed my limit over $20k I would immediately be charged $39 monthly over limit fees. My banker branch manager Monica [protected]@usbank.com) monica. [protected]@usbank.com) graciously intervened and rebated 3 of these payments. Further more US Bank reported me to the credit bureaus for a late payment. I have not had a latepayment in 20 yrs and was not under the impression that monthly payments were due. I am asking you to withdraw this late payment report. I will paying off ALL US Bank loan products this month and will never by utilizing US Bank for any credit relationships.

I am trying to use my leased vehicle to buy a new vehicle but US Bank wants $7, 000.00 more from a dealer to purchase my lease than what they are willing to sell the lease out to me. Their reasoning is we (US Bank) own the vehicle and we can choose to sell the vehicle for whatever we want to anyone other than the lease. My only solution is to take out a loan or come up with $21, 000 cash and buy it from them then I can trade it in