CB Parcel Delivery Services UPS Complaints #242-261

UPS review: "Store" franchise price gouging

Charlie-R of Cincinnati, US

Jun 07, 2022 12:25 pm UTC

Verified customer

On 6/6/22, prior to going to this UPS Store to ship an item, I used the UPS website to calculate shipping costs. It showed that it would cost $56.10. I had estimated the weight of the package to be 13 lbs.

When I went to this "UPS Store", I was charged $81.42. I asked what the weight was, and it was higher (14.5 lbs). I couldn't believe that an additional 1.5 lbs would cause such an increase in cost.

When I got back home, I again used the UPS.com pricing tool online, and even with the additional weight, the shipping cost was still $56.10. I called UPS's customer service line, and was told that as this "UPS Store" was a franchise, they can "set their own pricing". I find that outrageous. UPS 'customer service' told me to get UPS's pricing, to print a label at home, and request pickup by a UPS truck.

In short BEWARE, that this "UPS Store" will price gouge you! FedEx doesn't do this.

Desired outcome: To be refunded the difference between UPS's price and this franchise's artificially inflated price.

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