Menu
Login
UPS World Headquarters
Attn: Jennifer Spencer
55 Glenlake Parkway NE
Atlanta, GA 30328
[protected]
UPS training policies and their management's complete disregard for CUSTOMER SERVICE combined with employees who don't give a damn appears to be the problem with UPS.
A new UPS Driver in Champaign, Illinois has ruined my YEARS of previous excellent satisfaction with UPS services. The regular delivery person for my neighborhood is outstanding. But, the new driver, this week demonstrated a side of UPS that left me unsettled. The new driver rang the doorbell, and I immediately answered, I could see the UPS truck, but the driver had gone next door. I didn't see a package at my door and assumed that he rang my bell by mistake. As the driver is returning to his truck, he says that he threw the package in the bushes. I asked why he would do that, the driver asked if I'd rather have the package stolen. Tough call- package left at the door or thrown into the snow (in a cardboard box)? It's a no brainer. The driver confidently defends his training of placing items in the bushes and snow because the snow was not melting.
Watch the UPS driver defend his actions on YouTube: " http://www.youtube.com/watch?v=W1qUd9na_PQ "
A manager or supervisor (Sarah) from the Urbana, Illinois office somewhat defended this position stating that he should have placed the package in a plastic bag before putting into the snow and bushes.; search for "###ic UPS Driver Leaves Package In Snow." I am highly disappointed that UPS allows this. Electronic items are NOT cheap and it's simply not right to place cardboard boxes containing electronics in the snow. Big Brown let me down, today.
Purolator
528 reviews
DPD
21 reviews
DPD UK
33 reviews
GLS
14 reviews
ABX Express
752 reviews
I just spent a week trying to convince UPS that my address DID exist after a driver decided it was "wrong." Both Amazon and myself personally gave UPS the correct address at least four times, and each time UPS said "OK, we've got it, " but they did NOTHING - they never put the package on the truck to be delivered - three times. Then they put it on a truck to be delivered and told me it had been delivered, but it hadn't, so I contacted UPS and told them it had not been delivered, and in their reply to that email they gave me the address they delivered the package to, probably thinking they were going to show me up - but the address they delivered to was not my address.
I copied UPS CEO David Abney and UPS President of US Operations Myron Gray in on my emails to UPS customer service, and after UPS told me that _I_ could not request an "investigation" (because I was not the shipper of the package) and that UPS would now only deal with Amazon, I got a call from Roger Brown in UPS HQ who understood the stupid circus that I had been subjected too and promised to fix it by sending a driver to the "wrong address" to retrieve the package and then deliver it to me. Roger Brown is at [protected]. We will see what happens...
I am pleased to report that Roger Brown did what he said he would do and my package has been delivered to me!
I have been dealing with Roger Brown and his coworkers for now 5yrs and I am happy to just see it is not just the zone to where one lives that determines if, one will get the PRIVILEGE to have their PAID mail actually be delivered correctly. I have a Apt in Brooklyn NY & my fiance just bought us a house in Suffolk long Island. So one would say I went from the ghetto/ hood to the suburbs! Well unfortunately the same hood Mofo work in Suffolk too. I have over 10 complaints regarding merchandise just being left out in the opened that cost over $300 and yet nothing changes. But I am taking a step ahead. I am now going to contact the Attorney General and Consumer Affairs being these are private companies that do not have the same polices and or law that the USPS has and lastly iwill also be sending a email to the Chairman of this company. My last resort will be to write them a letter informing them I do not want them on my property nor delivering my mail, even if I have to take them to Court . I want my merchandise UPS but I do not and will not take crap like service to get it. If your workers will not do their jobs correctly, I do not have to do business with you. 2 way street, only thing is you will lose out in the long run. Your company keeps hiring young ppl who don't want to work but just the money, you will continue to have U SATISFIED CUSTOMERS. But we know you don't care because it's business and you all clock out at the end of the day so it will have to be someone else problem.