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Konsortium Bas Ekspres Semenanjung [KBES] Customer Care Service

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Complaints19
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Konsortium Bas Ekspres Semenanjung Bhd

Kaunter 18-21, Stesen Bas Kamunting, Jalan Stesyen
Kamunting
Malaysia - 34600

Customer Support Phone Numbers

+60 377 288 789(Switchboard) 2 0
+60 58 917 382(Head Office) 1 0
+60 58 483 188(Simpang) 1 0
+60 57 173 934(Parit Buntar) 1 0
+60 54 663 090(Kampar) 1 0
+60 57 700 108(Kuala Kangsar) 1 0
+60 43 136 629(Butterworth) 1 0
+60 47 315 772(Alor Setar) 1 0
+60 49 771 059(Kangar) 1 0
+60 127 682 859(Changlun) 1 0
+60 162 727 340(Shah Alam) 1 0
+60 111 793 1192(Kuantan) 1 0
+60 92 965 184(Temerloh) 1 0
+60 46 566 603(Sungai Nibong) 1 0
+60 165 208 832(Duta) 1 0
+60 165 507 805(TBS) 2 0
+60 97 447 477(Kota Bahru) 1 0
+60 74 671 217(Yong Peng (Lucky Garden) 1 0
+60 72 227 699(Johor Bahru) 1 1
+60 75 547 323(Tun Aminah (Johor) 1 0
+60 73 545 904(TamanJohorJaya (Johor) 1 0
Simpang
№ 9, Medan Simpang, 34600 Simpang, Perak

Parit Buntar
Kuanter № 12 Hentian Raya, Pusat Bandar Parit Buntar, Perak

Kampar
№ 16 Tingkat Bawah, Jalan Suria 31900 Kampar, Perak

Kuala Kangsar
Terminal Bas Kuala Kangsar, № 1, Jalan Bendahara, 33000 Kuala Kangsar, Perak.

Butterworth
K20, Terminal Pengangkutan Sementara Penang Sentral, 12200 Butterworth

Alor Setar
4, 5, 6 Terminal Bas Shahab Perdana, Jalan Sultanah Sambungan 05150 Alor Setar Kedah

Kangar
Kaunter 9C, Stesen Bas Ekspres, Jalan Bukit Lagi 01000 Kangar, Perlis

Changlun
№ 1 Terminal Bas Changlun, Changlun

Shah Alam
Terminal Bas Sementara,Seksyen 13, Shah Alam, Selangor 

Kuantan
Kaunter № 16 Kuantan Sentral

Temerloh
№ 8 Terminal Utama, 28000 Temerloh, Pahang

Sungai Nibong
Kaunter 25, 26, 27, Terminal Bas Ekspress, 11700 Sg Nibong, Bayan Lepas, Pulau Pinang

Duta
KT 21-22, Hentian Bas Duta, Jln Duta, 50480 Kuala Lumpur 016-520 

TBS
L4-18, Level 4, Terminal Bersepadu Selatan, Jln Terminal Selatan, Bandar Tasik Selatan, 57000 Kuala Lumpur

Kota Bahru
Kaunter № 5 Terminal Bas Tesco,Lembah Sireh, Kota Bahru, Kelantan

Johor Bharu
TC43 & TC55 Kaunter Sementara, Larkiin Sentral, Jalan Garuda 80350 Larkin, Johor Bahru, Johor

Tun Aminah (Johor)
C13, terminal Bas & Teksi, Taman Ungku Tun Aminah 81300 Skudai Johor

TamanJohorJaya (Johor)
Counter A1, Johor Jaya Square, Terminal Bas & Teksi, Jalan Dedap 1, Taman Johor Jaya, Johor
Plus

Konsortium Bas Ekspres Semenanjung [KBES] Complaints & Reviews

Konsortium Bas Ekspres Semenanjung [KBES] / bad, irresponsible and dangerous drivers

Ca
Jul 19, 2019

I went up Cameron Highlands by a tourist bus. It costs $20 a head. the journey ends at Tanah Rata. I got a shock when the bus started. I never expected the bus driver to drive like the devil fast and furious. isn't a tourist bus driver supposed to drive at a comfortable pace? What is this?...

Konsortium Bas Ekspres Semenanjung [KBES] / bus driver so rude

Wa
Jun 12, 2019

Konsortium driver bus ahl5777 very bad service and very bad attitude 👎👎👎👎👎👎👎👎👎👎👊👊👊 I travel to tbs from kamunting on 07/6/2019 8.55am (friday). I dont know what the problem with the driver sundenly call me "bodoh kayu" non stop. When I ask the driver what the problem but the driver keeps call...

Konsortium Bas Ekspres Semenanjung [KBES] / bad driver service

Ca
Jun 04, 2019

Bad service ever!! Isn't driver should smoke in bus and no care healthy of customer? In addition, driver keep talking disturb customer rest.in this bus, o really feel not comfortable with this. I hope that u all can improve your service. Thank you Plat number jrf5622 Date : 5 june...

Konsortium Bas Ekspres Semenanjung [KBES] / konsortium bas express

Ha
Feb 16, 2019

Dear Sir/Madam, I am regular costumer of Konsortium Bas Express, today I took a bus 16 Feb 2019, 10:45 am AHL 5777 from Ipoh Aman Jaya to TBS KL . There was an older age aunty sitting at seat no 4 who alighted the bus and reminded the driver to drop her off at sungai buluh petronas but the...

Konsortium Bas Ekspres Semenanjung [KBES] / public transportation service

Iz
Dec 19, 2018

I am from johor bahru want to go hatyai using Konsortium bas express. Along the way, the driver smoking inside the bus, and it makes me and the rest of the passenger feel uncomfortable because of the smokes, and i also bring along my children ages 6, 4, and 7months, it will affect my...

Konsortium Bas Ekspres Semenanjung [KBES] / time wasted!

Ze
Nov 22, 2018

Buying KBS ticket online and it stated there from TBS to Sungai Nibong Penang..first they stop at Duta Bus Station to collect passsenger..that one i can accept la cause one way also..but then how the hell they can stop at butterwoth first then continue to Sungai Nibong...i got some meeting...

Konsortium Bas Ekspres Semenanjung [KBES] / public transportation service

Ca
Nov 10, 2018

I took bus from Terminal Bersepadu Selatan (Kuala Lumpur) to Sungai Nibong (Penang) on 11/11/2018 (7.30am) bus. Knowing Im rushing up for some emergency matyer, I took earliest bus.In this case, KBES was on my priority list as I trust in their service and punctuality compared to other bu...

Konsortium Bas Ekspres Semenanjung [KBES] / express bus service

Ss
Jul 30, 2018

I haven't been trevelling with this company for years. These few years, i have often avoid from using KBeS services because they just suck at their service. Being most of the time late, arrogant drivers, uncomfortable seats, smelly cabin.. Today, out of anomaly I accidentally bought a kbe...

Konsortium (KBES) Kamunting to Butterworth / bad service

Mi
Jun 18, 2018

I had online booking for 3.30pm Kamunting to Butterworth but when i reach the counter, mak cik said that i need to wait until 5.30pm.(WTH) 5.30pm bus arrived, but the driver need change 40 seats bus. OK, fine. But I waited until 6.30pm, the bus still arrived. Please please can you be on...

Konsortium / bus system

Wo
Apr 06, 2018

I am appreciate that the stuff treats and talk to customers nicely. However, I bought the bus ticket for 11.30am to alor star, and I am estimate that the bus will reach my destination before 1pm. Although the bus reach Butterworth around 11am and we are able to ride on and wait for depart...

Konsortium / silly services provided by korsortium ever

Dec 03, 2017

I bought the bus ticket of Konsortium for the time of 4:30p.m. However, the bus delayed an hour to reach. Bus is always late without punctual. However, the bus breaks down at highway after one hour from the departure. Due to the max profit that the bus company wants to achieve, there is no...

Konsortium Bas Ekspres Semenanjung [KBES] / hygiene problem

Xi
Oct 30, 2017

Just now I had my trip from Terminal Bersepadu Selatan, Kuala Lumpur to Sungai Nibong, Penang at 4.45pm. The bus was extremely dirty. I can see a few cockroaches crawling at the window beside my seat. There's also cockroach on the seat. I am so afraid it'll crawl on my body and I...

Konsortium / Bad driver's attitude

No
Jul 31, 2016

I want to make this complaint regarding driver's bad attitude and bring attention to everyone about the serious issue in service by konsortium bus number AJH 5133... Destination:from alor star to kampar Time 31/07/2016 10.30am departure time The incident was happened at bus station...

Konsortium / Uses other party substandard coach

Na
Dec 12, 2014

BEWARE!! Twice took coach from Konsortium Boon Lay and both occasions boarded non-Konsortium bus. Once to Malacca. The bus and ride was average but driver refuse to go in Melaka Sentral premise but drop us at road side. Me and my elderly mum had to walk in with our heavy luggages. Next wa...

Konsortium / Bad service and condition of the bus

Mu
Sep 26, 2014

We took a bus ride back from Singapore to Ayer Tawar but the bus service was terrible. The seats was too upright for a 10 hours journey and the driver was smoking throughout the journey. Not only did it smell, because the window was open, it was noisy and we couldn't really sleep...

Konsortium / Poor service

We
Sep 15, 2014

My wife and i had been a regular customer to Konsortium Travel Agency for many years, always travelling to Genting Via Konsortium VIP Coach. We found that the Coach's comfort level and services were satisfactory. We Had been telling our kids about how and what we had enjoyed from...

Konsortium Bus Express / bus spoilt at middle of road from thailand to malaysia

Ma
Apr 21, 2013

We bought the bus ticket from konsortium bas express at hatyai, thailand branch, beginning, our bus ticket should be 12pm (thailand time), but the bus reached the hatyai branch at 1.40pm, after that when we reached thailand kastam, we been told that we need to change the bus as the current...

Konsortium / Unsatisfactory services by Konsortium coach from KL to SIN

Ra
Apr 09, 2013

This is to bring to your attention a serious lapse in service by Konsortium coach number JKQ 9522 and its driver when we travelled with our family from KL to Singapore. Our travel agent MakeMyTrip.com in India through their associate in KL, BiGTree Travel & Tours Malaysia booked me and...

Konsortium Bus Express / Payment/issuing of tickets

Da
Apr 27, 2011

I booked a bus ticket with a local travel agents in Koh Tao to Singapore, and travelled with Konsortium on the final leg of my journey from the Hat Yai office to the Golden Mile Complex in S'pore. I was very impressed with the coach service and facilities. Though on my return, I had...

Konsortium Bas Ekspres / Bus Ticket

Mr

I bought a bus ticket for my son to travel from Penang to KL on 10/12/2009 at 4.30 pm. Three days before the travel date I went to the counter to change the ticket to 11/12/2009. My request was turned down and I had to buy a new ticket for him. The staff said he will try to sell the ticket...