Unlimited Vacation Club
reviews and complaints

We were in Cabo in Sept 2021 to relax only to get robbed. When we were directed to stop by the desk where supposedly we meet our arranged private ride to the JW Marriott. The man we met is a lead generator for United Vacations. We gave it a shot to see what's offered but we were candid upfront that we already owned 5 weeks with Marriott and a week with Hilton. We're not interested in purchasing another type of membership or ownership to resorts. A senior salesman by the name of Edgar who spoke English fluently (so there's no misunderstanding issue) expanded on how we can use this membership to get hotel stays at a $199/night rate. I asked, not once but multiple times, even the Four Seasons? He proudly said "YES!" again I asked how could we get the Four Seasons, Ritz, St Regis - these luxury brands at that price. He said because it's our partnership with all these brands. We are not new to these types of sales so we asked a lot of questions. There were four people involved in the sales process, if not more. They're all aware of the false representation scam. In fairness we were as long as there is inventory. Painfully we learned the "trading power points" granted in exchange for a week you deposit into RCI is equivalent to 30 points BUT majority of hotels (if not all) only allow you to apply 2 points.
For example, rack rate for a Four Seasons night is $850/night - your rate via this membership is $742.50/night - a discount of $100 /night- GREAT RIGHT? Sure IF it was not misrepresented as $199/night. We also have a ton of Bonvoy Marriott points bec of my frequent work travel. So see it was clear we didnt need JUST ANY hotel benefits - WE WANTED ACCESS TO LUXURY BRANDS outside the Marriott fleet of logos. So he aimed for this "want" as his sales strategy. It took 3 weeks or longer to get us access on-line at which time 30 days have passed before we discovered the lie. I've sent multiple messages to our assigned sales person, Antonietta, and asked for Edgar or any sales mgr to call us. NO RESPONSE. THIS EXPERIENCE IS WHY SALES PEOPLE GET A BAD REP. I doubt consumer protection exists in Mexico.

I had $1, 500 credit in U LifeStyle Collection (UVC). I called to by a cruise for the Christmas holidays. I was given a price slightly lower than what I had found in Expedia and RCI, so I bought it. Then I found out that $1, 200 was taken out of my credit, which much more than the difference between UVC and the market price. This means that my credit money was used to match the market price, which is makes no sense.
Even worst, I found today (48 hrs after I bought the cruise) that RCI has an even better price than what I paid for (including my misused credit).
I expect UVC to provide me with the best (lower) price in the market and use my credit on the top of that so I can feel that the amount of money I put in the program was worth it. Otherwise, it would be deceiving and a false sell. I will not accept restoring my credit as a solution as I want to use it now; I will not buy another cruise in the foreseeable future.
I have sent several emails to the agent who sold me the cruise and Member Services UVC, but have got no response (at least a helpful one).

I am using UVC for the 1st time, and I really hope UVC does not disappoint me by not fixing this before I get on my cruise.

Thanks;
Elliot Ibarra
SV1-007797

I went to Cancun in November 2019 at Emerald Now resort and was immediately brought to the bar area to meet with a man who wouldn't take no for an answer for us to meet for a free breakfast at the secret of the vine in Cancun the following morning. Kept pushing drinks on me and my husband doesn't drink he kept trying to get him to drink. We agreed to go to breakfast only to be taken to another room to see what excursions they could setup for us. We didn't want any. We paid for all inclusive stay to relax on the resort. We kept saying we didn't want any and finally were released to check into our room. The next morning we were shuttle to the secret if the vine resort for the free breakfast and a tour of the resort. A lady met us and had the lunch with us asking us questions about how often we travel making small talk and writing things down. We were taken to another room where they were again pushing alcohol and telling us about joining the club. Starting at $50, 000 dollars and we said no and we weren't interested and they kept on and on and going back and fourth to some other guy across the room and kept coming back to an offer if $11000. Plan for 20 years. Made it seem like that's all we had to pay to stay at any of their resorts. I wasn't aware of it being a discount. Then we paid 4000 for a fly back program separate. Told we would get reimbursed for flights. Covid hit never used benefits. They are constantly calling for us to upgrade. Still owe over $2000 and they keep adding fees and renewal charges yearly. How can I get out of this? I haven't traveled since and I cannot afford to keep this up.

I have tried for over two weeks to get in touch with the wedding coordinator at every dreams resort with emails and customer service and still nothing from them.
I have contacted UVC approx 13 times already and they have been great with trying to get this done. They have sent emails on my behalf and will nothing.
Personally every wedding coordinator should be fired at this time because I'm sure I'm not the only one. The amount of lost revenue due to this issue is great. Here I'm about to drop 50, 000.00 in reservations, wedding and extras that upper management has no clue this is even a problem.
Maybe someone will actually read this and take the time to resolve this before I take my business elsewhere
Feel free to respond and I will contact you and we can speak about this

Thank you
Michael

No up grades, all rooms available are garden view/ low grade rooms for premier rooms as told. We were told if we paid for 1/2 we would get 14 days premier free rooms. We were informed yesterday we only get 7 until its paid off, Airline discounts are more than straight rates in unlimited Lifestyles. Still not happy We wish we would have not purchased, Really no discounts
YET

We were on vacation to Cozumel Mexico when we were bombarded with a sales person selling us a dream. And it was a dream from the salesman at the Sunscape Sabor Cozumel. Everything they said about the membership is complete bull! The rate isn't $250 a week per stay, no access to RCI as another person has mentioned. Now that I'm trying to cancel they only operate via email, sketchy, the number provided, no one answers, another red flag. I have paid nearly $3500 and now they want me to pay $8125 to cancel. I have no use for this and was scammed in the membership and honestly was ok with parting ways even without being refunded the $3500. They need to be dealt with!

Within a week, we realized we bought nothing but "air" from unlimited vacation club. We called and asked for the contract to be cancelled and they would not. I said my husband has cancer and we could not afford the money. They didn't care. So we were stuck paying over $12000 Canadian dollars. We should've have looked at reviews.
We want to spread the word how dissatisfied we are and let people know that the vacation club is a scam.

When we signed we were told after completion of final payment we would receive 2 free weeks now they are not honoring that because that is not what our contract says. We feel we were told this just to get us to sign.
Now our VIP weeks are expiring(haven't committed to book with all the Covis restritions) and I was told after the expriration they would extend it 3 more months and you refuse to give me this statement in writing.
I was burnt once and feel when that day comes you'll say it's not in writing. All I want is this stated in writing.
We are totally regreting signing up with you and I feel i will need to report you to the better business and other reviews because you do not follow thru with your promises.
I just had someone I know going to one of your resort and said if they approach you about this RUN!
I would never refer someone to sign up.

I booked the wrong hotel through UVC and asked for a refund in order to book another one that they offer within a few minutes. They stated that the refund would be no problem and returned to me — and I continued to book the vacation our family wanted.

After about a month we never received the refund for almost 1, 000 dollars and continued to contact them. We were forced to ask for a chargeback through our bank. This got UVC's attention and they blocked our account prior to the vacation until we would cancel the chargeback and provide proof it was cancelled. The chargeback was cancelled with the bank (big mistake) and proof was provided to UVC for the cancellation. The following day after receipt of the cancellation UVC ‘accepted the chargeback' and ‘no longer has the money'. Poor business practice to accept it after confirming it was cancelled and no longer existed. We were told it would take up to a month for the refund to process. Several months later and ‘it's with the bank'. Bank has confirmed it surely is not.

Do not trust them with your money. Ever

Sept of 2020 when attending sons wedding we where sold 2 weeks every year for the next 15 years. Cost $10, 000. Client number DI1-002900. Now we are told we only that we only get 14 days the 1st year and that the following years are at 25% discount. Trying to get thru to a supervisor is impossible. Waited on hold for 45 minutes only to be disconnected. Called back and was told a supervisor would call us, Never happened.

Joined in December 2021
Went to presentation
Did not want 20 years because we are in our 60s, so offered 10 years, sales implied we would still get the all benefits
Promised
-preferred status
-room up grade
-VIP status
- all resorts
- use free week anywhere, not 2 days for 1 at special resorts
-booked family vacation August 20-27 at Now Sapphire
- not given preferred status
- vacation club employees no help and just plain rude
-no room upgrade
-went to Dreams Jade to meet with unlimited vacation club personnel
- spent 1/2 day of our vacation to hear it's not in your contract, no resolution
- my husband and I agree that we have been victims of fraudulent sales tactics
-Shown and promised perks that we didn't receive

My sister and I signed up for the Vacation club while vacationing in Cancun, May 2021, and it was too good to be true, we were told for $499.00 a room for a couple. Would be able to stay at the resort and have up to eight rooms, which was a LIE, we paid $1100.00 down, and $120.00 a month for five years. When we called to book, they said it's not true we would have to pay $2200.00 for unlimited, we could have called Apple vacations and got this same amount. This is such a scam I am a single mother of three and my sister is a single mother of two, and you guys will take someone money like this, we have children and all we wanted was to show our kids culture and see other countries, sham on Vacation Club, that you would take people money like this!

I will say that I am not happy with UVC and my next question is how to sell it. Every since we bought it we have now been approached numerous times to sell. Currently I am dealing with a company named HOPATO and they are offering to buy us out. Can anyone tell me about your experience selling a UVC membership? Will UVC buy memberships back, seems like a good option to me?

Thanks You!

We signed up on 7/27/21 at the beginning of our vacation. We haven't been one one in 12 years. We were live bait in hindsight. Long story short. We didn't get a copy of our contract when we left, it was only after we got back home in the states I was able to find a way to screen shot the document. We realized it wasn't for us. It was 1 week after signing. I immediately started the process of canceling. Certified letter and all the emails I could send too and phone calls. Now 2 weeks later I receive an email saying they will cancel but will not refund the 11k we put down ( half down). I will be recontacting profeco and my attorney and a list of. Other ppl as well. I kindly ask you to refund our credit cards or at the very least start a conversation with me while I'm the one you are dealing with.
Regards, Sheila b.

We signed on with UVC in April 2021. We were promised by the seller 14 premier ‘free' nights at their all inclusive resorts. When moving forward to book a trip using our premier nights we learned there were only 7 nights in our account. We contacted UVC with our question/concern. They quickly responded to us indicating the contract we signed showed only 7 nights. I explained we have the hand written note from the seller, Rick Carlsen, Dreams Resort, Cabo San Lucas, promising the 14 nights. We signed so many papers the day we joined, we didn't catch the detail the paperwork only indicated 7 nights. Had we caught that we would have raised the question on the spot. See attached. We were told that our concern was being escalated to a Supervisor and we would hear back in a couple days. That was over a week ago.
Our other complaint is that Rick Carlsen told us that he came with the deal. We could contact him at any time for assistance and/or questions. He's promised to schedule a Zoom or FaceTime call with us to go over the RCI process. He does not get back to us.

Keep getting run around, tired of it. Rci partner has never heard of me. Noone will explain my membership to me.

When we purchased our plan, it included premier nights. We had 5 remaining this year and yet they canceled them without any notice to us, stating they had "expired". Apparently there was an expiration date for those nights (even though we fully paid for them). Due to the pandemic, we were not able to travel for the past 18 months, making it impossible to use our remaining nights. yet they canceled our remaining nights with no notice. I called Customer service and they said there is nothing they could do. We are requesting to have a 12 month extension on our premiere nights due to the circumstances of not being able to travel.

My husband and I signed up while on our honeymoon at Secrets Cap Cana which was a beautiful resort. They tried first to sell us on a 20+ year commitment costing 6 figures, but we weren't ready to make that kind of commitment after only staying at one resort.

We instead signed up for a 5-year package and still spent thousands, but we were assured we would get VIP service, free upgrades, use of the preferred club benefits etc. Well thankfully we didn't commit to 20 years because we basically paid thousands of dollars for 7 free nights which would have cost far less to just pay for ourselves. The next time we stayed at a resort, we did a family trip to Now Sapphire in Mexico. It was a terrible experience from check-in to check out.

Nothing was as promised, my family did not have connecting rooms as promised, we weren't even in the same buildings. When we complained, they did nothing. I did not get early check in, I did not get a room upgrade, I did not get preferred club benefits and the biggest excuse was I didn't choose a high enough plan. My AC was broken, and I complained 3 nights in a row, maintenance would literally come in and bang on a few things then leave, by the third complaint they brought me in some garbage rickety old fan.

I had an infant, and we slept in a humid, hot room because they refused to change our rooms. This is all during COVID when they were supposedly only operating at 60% capacity, yet they didn't have a room to move me to with working AC, an upgraded room, or a building that could accommodate the 3 rooms my family booked to be together. UVC membership gets you nothing. Its BS.

I spoke to a man at dinner that said he just does the presentation every time he goes and never signs up and gets the benefits.

He was getting upgraded to a swim up room for sitting through their sales pitch, while I was getting nothing because they already have my money. Absolute scam and not worth it.

User's recommendation: RUN! DO NOT BUY INTO THIS PROGRAM!