Bisk Customer Service Phone, Email, Contacts
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Bisk Customer Support Above Average
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50% of 4 complaints were resolved
Bisk resolves 50% of negative reviews, earning a moderate customer service rating. Addressing half of complaints leaves room for dissatisfaction and reputational damage. Bisk should improve complaint resolution, invest in resources, and train staff for better success.
50% of 4 complaints were resolved
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8:51 am EDT
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Bisk re: bisk u.a. villanova -technical issues - lost certification test score

BISK University Alliance - Villanova

Final exam practice score well above required pass score.

First attempt at certification final well below pass score. More study.
Second attempt at certification final received system message that score to be posted in 2 weeks.

Month later received a design fix to be implemented (24-48 hours) by customer service e-mail.

Various points of communication seem to be pointing to each other within the organization to remedy the situation.

Month and 2 weeks later, still waiting. ...

Advice? If you need your certificate for work; attend a real school.

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, US
Nov 07, 2016 8:31 am EST

Hello, my name is Veronica Lorden and I am the manager of the Customer Service team. I'm sorry to hear that you are having a poor experience with your certification test score. If you would please contact me directly, I would personally like to discuss your situation further to determine why there was such a delay in getting your information updated. If you are still experiencing issues, I would also like to get this resolved for you as quickly as possible. I can be reached at [protected]. I'm looking forward to your call. Thank you.

4:51 am EST
The complaint has been investigated and resolved to the customer’s satisfaction.

Bisk Wrongful Charges

As so many others, I am another person having a terrible time with Florida Tech Online/Bisk/University Alliance. Very dissatisfied with the school, I withdrew. I didn’t hear from them for a year after I withdrew from the school. But behind the scenes they charged me for classes I didn’t attend -even in the wrong curriculum, books I sent back and fees. As soon as I found out I contacted the BBB. Everything i've done is well documented. But be warned that I discovered that the BBB can do nothing to help you but give them a bad rating. And they have multiple names at the BBB. What BISK will send them will not be accurate. BISK will respond the BBB and then send you into collections. There will be multiple attacks on your credit report. It may be one class to you but they break it into class, books and fees. You feel really helpless when there is no one you can go to for help.

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9:48 pm EST
The complaint has been investigated and resolved to the customer’s satisfaction.

Bisk Financial Aid and books

In 2008, I was enrolled in at Florida Tech for one semester. I went through all the normal filings with registration and financial aid. I was told my financial aid was processed okay, by Kelli Jenkinson, and I went on with school for that semester. The following semester I was contacted by another "service rep" saying my financial aid was still undone. But the school still registered me for my classes for the following semester. When I asked to speak with the person who assisted me I was given round about answers. I also asked for the recorded call between the Kelli Jenkinson and myself, stating that she received my financial aid paper work and was not responded to.

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Is Bisk legit?
Bisk earns 100% level of Trustworthiness

SAFETY NOTICE: ComplaintsBoard has analyzed Bisk and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 100%.

We found clear and detailed contact information for Bisk. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Bisk website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. you are considering visiting, which is associated with Bisk, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Bisk website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information. regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Bisk.

However ComplaintsBoard has detected that:
  • You should not trust a website that appears to be parked, especially if you have already paid money to the website. A parked website may be a sign that the website owner is no longer actively maintaining or developing the site, and there is a risk that the site could be a scam.
Our Conclusive Verdict: After a thorough evaluation of this company, we highly recommend doing business with them. Our assessment shows that they are trustworthy, reliable, and committed to providing a safe and secure experience for their customers.
7:47 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I enrolled in an online MBA class in July '08. My $175 soft-cover marketing book was miss-shipped 2 times so it was basically lost in transit for 3 weeks before it actually arrived. By the time this over-priced book arrived I decided to drop the class so I shipped it back and was told it was "damaged" even though I had never used it! Now they won't give me...

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