Bisk complaints 4
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re: bisk u.a. villanova -technical issues - lost certification test score
BISK University Alliance - Villanova
Final exam practice score well above required pass score.
First attempt at certification final well below pass score. More study.
Second attempt at certification final received system message that score to be posted in 2 weeks.
Month later received a design fix to be implemented (24-48 hours) by customer service e-mail.
Various points of communication seem to be pointing to each other within the organization to remedy the situation.
Month and 2 weeks later, still waiting. ...
Advice? If you need your certificate for work; attend a real school.
Wrongful Charges
As so many others, I am another person having a terrible time with Florida Tech Online/Bisk/University Alliance. Very dissatisfied with the school, I withdrew. I didn’t hear from them for a year after I withdrew from the school. But behind the scenes they charged me for classes I didn’t attend -even in the wrong curriculum, books I sent back and fees. As soon as I found out I contacted the BBB. Everything i've done is well documented. But be warned that I discovered that the BBB can do nothing to help you but give them a bad rating. And they have multiple names at the BBB. What BISK will send them will not be accurate. BISK will respond the BBB and then send you into collections. There will be multiple attacks on your credit report. It may be one class to you but they break it into class, books and fees. You feel really helpless when there is no one you can go to for help.
The complaint has been investigated and resolved to the customer’s satisfaction.
Financial Aid and books
In 2008, I was enrolled in at Florida Tech for one semester. I went through all the normal filings with registration and financial aid. I was told my financial aid was processed okay, by Kelli Jenkinson, and I went on with school for that semester. The following semester I was contacted by another "service rep" saying my financial aid was still undone. But the school still registered me for my classes for the following semester. When I asked to speak with the person who assisted me I was given round about answers. I also asked for the recorded call between the Kelli Jenkinson and myself, stating that she received my financial aid paper work and was not responded to.
The complaint has been investigated and resolved to the customer’s satisfaction.
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We found clear and detailed contact information for Bisk. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
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Bisk.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Bisk.
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Won't refund price paid for unused book
I enrolled in an online MBA class in July '08. My $175 soft-cover marketing book was miss-shipped 2 times so it was basically lost in transit for 3 weeks before it actually arrived. By the time this over-priced book arrived I decided to drop the class so I shipped it back and was told it was "damaged" even though I had never used it! Now they won't give me...
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re: bisk u.a. villanova -technical issues - lost certification test score![Grand Canyon University [GCU]](/images/business/32-32/120146/grand-canyon-university.png){kind=small}
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Hello, my name is Veronica Lorden and I am the manager of the Customer Service team. I'm sorry to hear that you are having a poor experience with your certification test score. If you would please contact me directly, I would personally like to discuss your situation further to determine why there was such a delay in getting your information updated. If you are still experiencing issues, I would also like to get this resolved for you as quickly as possible. I can be reached at [protected]. I'm looking forward to your call. Thank you.