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Bisk Complaints 4

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B
8:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bisk re: bisk u.a. villanova -technical issues - lost certification test score

BISK University Alliance - Villanova

Final exam practice score well above required pass score.

First attempt at certification final well below pass score. More study.
Second attempt at certification final received system message that score to be posted in 2 weeks.

Month later received a design fix to be implemented (24-48 hours) by customer service e-mail.

Various points of communication seem to be pointing to each other within the organization to remedy the situation.

Month and 2 weeks later, still waiting. ...

Advice? If you need your certificate for work; attend a real school.

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VLorden
US
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Nov 07, 2016 8:31 am EST

Hello, my name is Veronica Lorden and I am the manager of the Customer Service team. I'm sorry to hear that you are having a poor experience with your certification test score. If you would please contact me directly, I would personally like to discuss your situation further to determine why there was such a delay in getting your information updated. If you are still experiencing issues, I would also like to get this resolved for you as quickly as possible. I can be reached at [protected]. I'm looking forward to your call. Thank you.

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4:51 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bisk Wrongful Charges

As so many others, I am another person having a terrible time with Florida Tech Online/Bisk/University Alliance. Very dissatisfied with the school, I withdrew. I didn’t hear from them for a year after I withdrew from the school. But behind the scenes they charged me for classes I didn’t attend -even in the wrong curriculum, books I sent back and fees. As soon as I found out I contacted the BBB. Everything i've done is well documented. But be warned that I discovered that the BBB can do nothing to help you but give them a bad rating. And they have multiple names at the BBB. What BISK will send them will not be accurate. BISK will respond the BBB and then send you into collections. There will be multiple attacks on your credit report. It may be one class to you but they break it into class, books and fees. You feel really helpless when there is no one you can go to for help.

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9:48 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Bisk Financial Aid and books

In 2008, I was enrolled in at Florida Tech for one semester. I went through all the normal filings with registration and financial aid. I was told my financial aid was processed okay, by Kelli Jenkinson, and I went on with school for that semester. The following semester I was contacted by another "service rep" saying my financial aid was still undone. But the school still registered me for my classes for the following semester. When I asked to speak with the person who assisted me I was given round about answers. I also asked for the recorded call between the Kelli Jenkinson and myself, stating that she received my financial aid paper work and was not responded to.

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Is Bisk Legit?

Bisk earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Bisk stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Bisk's reputation as a trustworthy leader in their field. Customers can rely on Bisk's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Bisk. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Bisk.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Bisk.com you are considering visiting, which is associated with Bisk, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Bisk website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Bisk.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Bisk.

However ComplaintsBoard has detected that:

  • You should not trust a website that appears to be parked, especially if you have already paid money to the website. A parked website may be a sign that the website owner is no longer actively maintaining or developing the site, and there is a risk that the site could be a scam.
ComplaintsBoard
J
7:47 pm EDT

Bisk Won't refund price paid for unused book

I enrolled in an online MBA class in July '08. My $175 soft-cover marketing book was miss-shipped 2 times so it was basically lost in transit for 3 weeks before it actually arrived. By the time this over-priced book arrived I decided to drop the class so I shipped it back and was told it was "damaged" even though I had never used it! Now they won't give me a refund and their Customer service manager, Ebony G. , is avoiding my emails and phone calls in order to avoid giving me a refund. - Jason

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lanitapeeples
sumterville, US
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Oct 10, 2013 8:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am going through the same thing. i have started sending emails starting at the top of Florida Tech and will work my way down. The is ridiculous and someone needs to put a stop to it. I am not paying for a un-used book that I have already paid for once and I am not paying for them to return a damaged product.

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MH3278
Birmingham, US
Send a message
Jun 27, 2012 7:58 am EDT

These idiots signed me up for an MBA program, told me that I could attend class while they finalized my application. Keep in mind that you have to use the books to actually participate in class. About 2 weeks in, I was informed that I was not accepted into the program. Then they attempted to charge me for the books and materials unless I sent them back. Needless to say that I did, AND THEY STILL CHARGED MY CREDIT CARD! I provided them with proof that I sent the books back to them and they said that the books were damaged because they were taken out of the packaging. WTF!?!?!?!? And to stop it off, I just received an email saying that they were sending more books to me. I'm either going to drive to Tampa and choke someone or sue them. Choking Bisk's CEO would make me feel a lot better.

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kbrough
Newville, US
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Oct 07, 2011 11:03 pm EDT

I actually am going to school through Jacksonville University/University Alliance/Bisk Education for my RN to BSN. There are classes that they do not offer that I apparently need so they signed me up with classes from Florida Tech Online. My complaint is the runaround about my financial aid. I was awarded a financial aid letter but when it came time to pay for my classes(convenient deferred payment...ha!), I can't use my financial aid? This is craziness and an insult to a single mom trying to better myself. Why would I take classes that couldn't be paid for with aid? Why would I learn this after classes were started and I had to make numerous phone calls to find out where my loan check was? I am outraged at their false statements about helping with financial aid. I have talked to so many people in that department that all have a different answer. Isn't that their job? Shouldn't they know what they are doing? It seems that all they are interested in is getting you in then they could care less. Sad to say that the whole financial part has discouraged me to the point that I am done with school.

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TC111
Gainesville, US
Send a message
Jun 10, 2011 6:03 pm EDT

I am just one more person totally disheartened by Florida Tech Online. I finally withdrew because I couldn't deal with it anymore. They presured my into signing up for a class by calling me daily, and assuring me that I would get financial aid, all my previous college classes would transfer, and they would give me a military discount. When I finally enrolled NONE of my classes transfered because they had a different numbering system from FIT. What a joke. They told me I had to buy my books from them and charged me 200.00 for 1 book. The class was awful the teacher never answered her email, the system crashed and all our weeks grades were lost, the tests were on material we had not covered. I hope anyone reading this thinks twice about Bisk Education.

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QAZQAZ
1, US
Send a message
Nov 08, 2010 4:39 am EST

I am another person having a terrible time with Florida Tech Online, Bisk/UA. I also went to BBB to try and resolve the issue. Very dissatisfied with the school, I withdrew. I didn’t hear from them for a year after I withdrew from the school. Everything is well documented. But behind the scenes they charged me for classes I didn’t attend, books I sent back and now they have attacked my credit. As soon as I found out I contacted the BBB. Be warned that I discovered that the BBB can do nothing to help you but give them a bad rating. And they have multiple names at the BBB. What BISK will send them will not be accurate or agree with itself BISK will respond twice to the BBB and then send you into collections. There will be multiple attacks on your credit report. It may be one class to you but they break it into class, books and fees. You feel really helpless when there is no one you can go to for help.

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Q
QAZQAZ
1, US
Send a message
Nov 08, 2010 4:29 am EST

I am also having a terrible time with Florida Tech Online, Bisk/UA. I also went to BBB to try and resolve the issue. Very dissatisfied with the school, I withdrew. I didn’t hear from them for a year after I withdrew from the school. But behind the scenes they charged me for classes I didn’t attend, books I sent back and now they have attacked my credit. As soon as I found out I contacted the BBB. Be warned that I discovered that the BBB can do nothing to help you but give them a bad rating. And they have multiple names at the BBB. What BISK will send them will not be accurate or agree with itself BISK will respond twice to BBB and then send you into collections. They will attack your credit with mulitple submissions.

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tracy56
Elmer, US
Send a message
Sep 16, 2010 11:48 am EDT

Count me in, and keep me posted! tracygarrison@comcast.net

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BiskVictim
Tracy, US
Send a message
Aug 25, 2010 4:18 pm EDT

I too am having a difficult time with Bisk/UA (I was forced to go through them as a student of Florida Tech Online). They sent out books for a term that I never attended (I had withdrawn from the school because of other issues) and sent me to collections for $394. I supposedly had a rep who was getting an RMA for me only to keep getting the run-around and now 3 months later, I have books, in a box, in a corner that I have never used and they are saying that they won't take them back. I have filed a report with BBB and on [redacted]s.com, I am hoping that enough people are upset enough to get a lawyer involved or file enough complaints so that someone does some thorough investigating.

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Cubano habanero
CA
Send a message
Apr 18, 2010 11:40 pm EDT

The quality Project Management on line courses I took from Villanova/Bisk Publishing was useless, the study material was of poor quality. I spent thousands of dollars all for nothing. Don't throw your money away with any on line courses from Bisk . They piggyback on the good name of Villanova, Notre Dame, and Tulane, I wonder why these reputable Universities have partnered with Bisk ?

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Wendy Hsu
Flushing, US
Send a message
Aug 14, 2009 7:14 pm EDT

Before I purchased full-set CPA Exam review material, the sales reprehensive have told me that if I am not satisfy with the contents. I just need to call them within ten days and send the return products. If that happened, I will only be charge for shipping fee. However, while I send the full package back to them, they said two books are damaged. And those two books which I mentioned within the cancellation call. Even those books are perfect well, which I didn’t use, but they claimed they are dirty on the cover. S0 they can’t give the refund credit for those. This is the first time I have experience a company will do anything to boost their sales by hiding in common law. When they sent you the material with the invoice disclosed that you are liable for any damage in shipping. Once the material was out of their door, the sales have legally success. Then you appear on their customer list, even thought you end up with purchase other company's products to achieve your goal. You are still on their customer list. On the website, the adverting has claimed eighty-eight percent passing rate on the CPA Exam. I wonder how the survey has collected their data. If they based on the customer list, who really used their material. The funniest thing is that a sales person at Bisk called me asked me HOW I AM DOING WITH MY STUDY. Well I can only say that I am just a victim failed in a well planed trap. I believe that law should protect both saller and buyer. Now, it seems like someone is not acting in good faith.

Overview of Bisk complaint handling

Bisk reviews first appeared on Complaints Board on Oct 26, 2008. The latest review re: bisk u.a. villanova -technical issues - lost certification test score was posted on Nov 5, 2016. The latest complaint Wrongful Charges was resolved on Nov 08, 2010. Bisk has an average consumer rating of 3 stars from 4 reviews. Bisk has resolved 2 complaints.
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  1. Bisk Contacts

  2. Bisk phone numbers
    +1 (813) 621-6200
    +1 (813) 621-6200
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  3. Bisk emails
  4. Bisk address
    9417 Princess Palm Ave., Tampa, Florida, 33619, United States
  5. Bisk social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
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