The complaint has been investigated and
resolved to the customer's satisfactionResolved University of Phoenix — Unethical and misleading practices
resolved to the customer's satisfaction
I just read your complaint about the University of Phoenix and their misleading practices forcing students to go through a reentry process.
I too worked with my academic counselor and they even made sure that the courses I needed to complete my degree would be transferable into the program. She was aware that I had lost my job and needed to pay out of pocket so I would need to transfer less expenses community college classes into the program. I only had two more classes to go and I had a year to complete the last two classes. When I called her about my last course she checked to see if it would transfer but later that week told me to call some other person. She did not tell what this person's role was so this was curious to me. She was the third or so individual I had as a advisor so I wasn't sure if this was another turn over moment. UoP has high staff turnover.
This person turned out to be a re-entry counselor. I told her that I didn't understand why I needed to speak with her since I had been transferring my course work in and had never heard about needing to re-enter the program. At no time was I notified that I was in violation of some sort of policy. She told me that I would have to go through a student appeal. She also said that it was unlikely that I would win the appeal she said."...no one does."
I was very dismayed with the news yet hopeful because I had been attending classes and active in my education. The only set back was when I was diagnosed with a serious illness that required me to take a break. Despite this optimism, three to four weeks later I was told that my appeal was denied. She called me back and nothing came in writing to me about this denial. I don't even know who the appeal committee members are or the appeal committee make-up.
Now at this point, I have to take 8 classes instead of the one final class and it creates problems for me with securing further employment opportunities in a highly competitive job market in Michigan.
If there are any others who have had similar issues I welcome to hear your stories whether or not they were resolved or not.
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