Athabasca University’s earns a 1.0-star rating from 1 reviews, showing that the majority of students are dissatisfied with educational experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
I signed up for a course at ATHABASCA UNIVERSITY on July 31st, with a start date of September 1
I signed up for a course at ATHABASCA UNIVERSITY on July 31st, with a start date of September 1. On September 16th, I sent a course withdrawal request form through regular mail. The form was dated September 14th. I followed the instructions on the form to withdraw from the course within the first 30 days in order to get a refund of my tuition fees. However, when the semester ended and I still hadn't received any confirmation of my course drop or a refund notice, I contacted the school for an update. They informed me that they hadn't received my request. They said I could still drop the course, but I wouldn't get a refund. I decided to appeal their decision, but unfortunately, it was denied. They claimed that I couldn't prove I had mailed the form on the date I claimed, and they also mentioned that it was my fault for not checking the status online. I have two issues with this situation: 1. The website and form didn't mention that the request had to be sent by registered mail. 2. If I have to check the status online, why do they even provide a paper form? There is no information on the website stating that I must check the status online. This is the website I used:
Is Athabasca University legit?
Athabasca University earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Athabasca University. The company provides a physical address, 3 phone numbers, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Athabasca University has registered the domain name for athabascau.ca for more than one year, which may indicate stability and longevity.
Athabascau.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Athabascau.ca has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Athabascau.ca you are considering visiting, which is associated with Athabasca University, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several positive reviews for Athabasca University have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Athabasca University website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- Athabasca University protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
About Athabasca University
One of the key strengths of Athabasca University is its innovative approach to distance education. Through the use of cutting-edge technology and online learning platforms, the university ensures that students have access to a rich and interactive learning experience. This includes virtual classrooms, multimedia resources, and collaborative tools that facilitate engagement and interaction among students and instructors.
Athabasca University is known for its diverse and comprehensive program offerings. Students can choose from a wide range of disciplines, including business, arts, science, health, and education. The university also offers professional programs and certificates that cater to the needs of working professionals seeking to enhance their skills or advance their careers.
The faculty at Athabasca University are highly qualified and experienced in their respective fields. They are dedicated to providing personalized support and guidance to students throughout their academic journey. The university's commitment to student success is evident through its robust student support services, including online tutoring, academic advising, and career counseling.
As a leader in open and distance education, Athabasca University has gained recognition both nationally and internationally. It is accredited by the Alberta government and is a member of the Association of Universities and Colleges of Canada. The university's programs are designed to meet rigorous academic standards, ensuring that graduates are well-prepared for their chosen careers.
In conclusion, Athabasca University is a reputable and forward-thinking institution that offers high-quality distance education programs. With its commitment to accessibility, flexibility, and innovation, the university provides students with a unique and enriching learning experience. Whether students are looking to earn a degree, enhance their skills, or pursue professional development, Athabasca University is a trusted choice for quality education.
Overview of Athabasca University complaint handling
-
Athabasca University contacts
-
Athabasca University phone numbers+1 (780) 675-6100+1 (780) 675-6100Click up if you have successfully reached Athabasca University by calling +1 (780) 675-6100 phone number 0 0 users reported that they have successfully reached Athabasca University by calling +1 (780) 675-6100 phone number Click down if you have UNsuccessfully reached Athabasca University by calling +1 (780) 675-6100 phone number 0 0 users reported that they have UNsuccessfully reached Athabasca University by calling +1 (780) 675-6100 phone number+1 (866) 990-4003+1 (866) 990-4003Click up if you have successfully reached Athabasca University by calling +1 (866) 990-4003 phone number 0 0 users reported that they have successfully reached Athabasca University by calling +1 (866) 990-4003 phone number Click down if you have UNsuccessfully reached Athabasca University by calling +1 (866) 990-4003 phone number 0 0 users reported that they have UNsuccessfully reached Athabasca University by calling +1 (866) 990-4003 phone numberAssistant Professor+1 (780) 689-9781+1 (780) 689-9781Click up if you have successfully reached Athabasca University by calling +1 (780) 689-9781 phone number 0 0 users reported that they have successfully reached Athabasca University by calling +1 (780) 689-9781 phone number Click down if you have UNsuccessfully reached Athabasca University by calling +1 (780) 689-9781 phone number 0 0 users reported that they have UNsuccessfully reached Athabasca University by calling +1 (780) 689-9781 phone number
-
Athabasca University emailsstellag@athabascau.ca94%Confidence score: 94%Educationdawnet@athabascau.ca94%Confidence score: 94%Managementmacdonaldk@athabascau.ca94%Confidence score: 94%Education
-
Athabasca University address1 University Dr, Athabasca, Alberta, T9S 3A3, Canada
-
Athabasca University social media
ImmigToronto
8 reviews
Missionary Chapel And Seminary
4 reviews
Futuresaid
8 reviews
EduHelpersLeague
10 reviews
Vista Higher Learning
14 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!