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University of Phoenix Customer Care Service

University of Phoenix, Inc.

4025 South Riverpoint Parkway Mail Stop CF-SX01
United States - 85040

Customer Support Phone Numbers

Additional Contact Information

Central Administration

1625 W. Fountainhead Pkwy
Tempe, AZ 85282-2371

Online Campus

3157 E. Elwood St.
Phoenix, AZ 85034


University of Phoenix Complaints & Reviews

University of Phoenix / Financial aid

VA Pianoman on Dec 30, 2016
I have been fighting with the university of phoenix for almost 3 months now. i attended for one week and withdrew before the 2nd week began. they are truly out to get money!!! the are a "for-profit" business and $'s are their bottom line. they lied on my fafsa when they made a "correction"...

University of Phoenix / They stole both of my refunds!

Lee Blackwolf on Sep 1, 2016
I may have to consider a lawyer because of what was done to me over the course of months. The administration of this school gave me half-truths and purposely kept out information - it seems - because for some reason because of a technicality I knew NOTHING about, I don't get my refund...

University of Phoenix / University of phoenix

Chearise on Aug 11, 2016
I was advised that my tuition was going up 300 per class, I don't have a problem with that, but it went from 1400-2100 and I was told that the reason it did, was because I asked for my Associates diploma to be mailed to me back in May, in which I haven't received at all, but this i...

University Of Phoenix Online / Financial Department

Mrs. Kim on Apr 16, 2016
On 3/23/16 my loan was dispersed to the University. I owned no funds for my courses because they were paid in full with my initial disbursement received on 10/31/15. So the new disbursement was to be send to me as I was at a $0.00 balance. I've finished 3 of my required courses along with...

University of Phoenix / Gunsmith Certification

Reviewer56029 on Jan 21, 2016
I feel heartfelt regret to read all of the unfortunate outcomes on the predations of PSU "staff" on people looking to better themselves. I myself was eyeing the site and thinking to myself this sounds too good to be true for the price, all the memberships, and apparent sheer amount...

University of Phoenix / Unethical Billing Practices also Financial aid

Reviewer20750 on Nov 24, 2015
On 10/20/15 I had recently told my financial aid advisor that I wanted to withdraw from the school since the website was always done and other reasons. Now on 10/23/15 I had received my withdrawal process via email that I didn't complete a few days later since I had company here. Well...

University of Phoenix / Financial Aid Program

Reviewer65558 on Oct 27, 2015
Ever since I have started the UoP I have had difficulties with my student financial obligations. First I was not given enough time to fix the issues and was repeatedly pulled from my classes three weeks in, surprisingly always right at the mark when you begin to have to pay for the whole...

University of Phoenix / Financial Aid funds

Kim Foster on Sep 23, 2015
I have attended since 2012. Received my Associate's Degree in March 2015 in Human Resources. Started attending classes in May 2015 for my Bachelor's Degree in Human Resources. Have had NOTHING BUT TROUBLE from the Financial Aid Department. They received funds in June from Pell Grant that...

University of Phoenix / Improper Transcrip

Peter Obasogie on Sep 18, 2015
I was admitted to the of University of Phoenix Bachelor of Science in Human Services, August 27, 2014.. As my Classes progressed, the school requested me to take a test on a course which I had already taken and had "B" grade at Houston Community College; saying that it was one of the...

University of Phoenix / Financial aid Disbursement

RodG69 on Feb 9, 2015
I have been waiting for weeks now on my student loan disbursement from UoP. The first week they said it was under review, the second week they said I was over-disbursed on the first loan payment, now they are ignoring my calls and emails. these are my student loans and the funds should be...

University of Phoenix / Financial aid practices

JeniferD on Dec 8, 2014
I have had a plethora of problems with the University of Phoenix since enrolling in 2012. More recently, I have been awarded 6K in loans/grants, which is more than enough to cover the cost of my last classes. Each class totals $1, 856.41 x 2 = $3, 712.82. I have noticed that the account...

University of Phoenix / Grades

DIAMOND1234 on Oct 4, 2013
I had noticed that my grade had changed on the site, I asked the instructor she said that she had not been on the site, and I asked my academic instructor she did not know, and was unconcerned about the issue that I was having someone had changed my grades. So waiting until the last minute...

University of Phoenix / Ground class dropped

hawkwife on Jul 12, 2013
For the past 2 years I have been attending the University of Phoenix. Many of my ground classes have been 4-5 students. I received a call last week that me and my 3 other team members are being forced to go online and that we are required to pay the higher tuition for online classes. After...

University of Phoenix / Corrupt Company

blackdog8500 on Jun 1, 2013
To Whom it May Concern: I've recently seen multiple articles in print detailing thee problems and lawsuits surrounding The Apollo Group and, more specifically, The University of Phoenix. I was recently employed by thee University of Phoenix and theen abruptly let go - for no apparent...

University of Phoenix / Finance department

Gwendolyn Lopez on May 30, 2013
I enrolled at University of Phoenix from 2009-2010. My main source of payment was going to be my GI bill. Unfortunatly the person I had spoken to never put in the paperwork, and had instead put me down for Financial Aid. He said that I would quallify for that season. Instead of financial...

University of Phoenix / Classes dropped

Barbara R. Jones on May 16, 2013
I registered with University of Phoenix back in 2006, I later withdrew from the classes and a couple of years later I re-registered and was told that I owe approximately $1800.00; which I thought was outrageous since I withdrew. Later I paid with the amount and re-registered. My work load...

University of Phoenix / Fraudulent use of Federal Funding

JuliaG2013 on Apr 11, 2013
I am currently a third year student at UoP. I am $31, 000 in debt. I recently (March, 2013) had to drop a class due to an unexpected health issue but instead of sending leave of absence forms, my academic adviser just put me in the next available class. Needless to say, I could not...

University of Phoenix / No worker left behind financial ais

Kelli on Feb 12, 2013
The nature of your communications with campus representatives. Ryan Cook told me and Diana via a phone call at the Michigan works office that University of Phoenix would not have an issue with participating with the Unemployed program that I am enrolled in so that my education would be...

University of Phoenix / Lies and harrasment

Tammy Jeannell Hill on Feb 12, 2013
A. They lied about all my classes being in Lenexa but one. B. They lied and change my class day from Thursday to Monday. C. They lied about tutors being available at all times in Lenexa. They told me I had to see a tutor the day of class which I had to work that night. D. After my car...

University of Phoenix / Misleading practices

DisappointedRed on Feb 11, 2013
In 2007, I contacted a University of Phoenix representative online to get information about grants available to single parents wanting to return to school. I was asked a few questions and then told I would easily qualify for government grants that not only paid for my tuition and supplie...

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