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UPS - access point deliveries

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1:47 pm
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I would like to know where I can file a formal complaint about UPS and their access point delivery. I am a shipper-I have shipped with UPS for over 25 years and now they have the option to decide who does and who does not get their packages delivered to them at the address that is on the label and for the service that they and I have paid for. I never signed any contract allowing my packages that I ship to be redirected to anyone unless I specifically consent. This is paramount to fraud and I am very, very upset. By UPS NOT delivering to the address on the label is causing many issues with PayPal's buyer and seller confirmed address protection and I want to file a complaint as calling customer service is equal to complaining to my dog.

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I dropped off three packages at a UPS access point on 12/20/2021 around 11am. The packages were still at the UPS access point on 12/22/2021. I have used other Access Points with good success but this particular site is the worse. All Access Points do not offer the same level of service.


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Jan 02, 2020 1:47 pm

Chose Access Point delivery for security, because was purchasing computer parts. Selected a UPS Store as the access point. Item was marked as delivered, has receipt of acceptance and all, but clerks can't find the package. They said "the driver must have taken it with him by accident" and gave me a 1-800 to call. Customer service was slippery until I put them to talk to the store clerk that refused to talk to the 1-800. Does anyone think there's something wrong here? UPS doesn't want to talk to UPS? Anyway, it appears that the responsibility falls with the access point. I'm giving them until tomorrow to find it, and if not, then I'll file a police report for stolen goods. Let them sort that out...

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Feb 11, 2019 1:47 pm

I hope I live to see the day when self-driving trucks and robots deliver for UPS. I'm so sick and tired their drivers.

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Jan 04, 2019 1:47 pm

UPS Access point is a ripoff! My package is nowhere to be found and UPS cannot even locate the address of the access point where it was supposedly scanned in. The address was there when I provided it to my son to pick up the package, but now that site says the request was cancelled that address no longer shows up! How can UPS not even have the address in their system?!?! I have been a loyal UPS customer but if this is how packages are going to be handled if they cannot be delivered I will not be using UPS any longer!

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Sep 22, 2018 1:47 pm

UPS Access point system is sucks. I wasted my money and time. They don't delivery on time.
In addition, they collect money...that's horrible experience with UPS Access Point.

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Dec 23, 2017 1:47 pm

I have been trying to retrieve my package from a UPS access point for two days. Yesterday the guy closed his "wireless solutions" store for 40 min and told me to call him back. Today the open time was manually changed on their door sign to 10 am, i have been waiting outside for 20 min and no one had opened the place yet. This package is extremely important and needs to get to someone right away. This is a joke.

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Jun 17, 2017 1:47 pm

The first Access Point that I was directed was in some low rent, unsafe neighborhood in a nasty, hole in the wall store. The person did not understand anything I said and had difficulty fidning my package even after I provided an ID. After waiting 15 minutes, in his Indian or Pakastani accent, he said the package was not there. This is the third time. So I call UPS and I am told the package is there. I wait four days for the package to be tracked down. The UPS guy finds the package in the back of the store where boxes of food and cartons are mixed in. The box is beat up and clearly had been opened and resealed. I am guessing the guy at the store gave my package to someone else and they brought it back to him. To say the least the guy has been rude each time I have been there.
So I went on line again and directed that my package is only delivered to UPS Store. Guess what the next package goes to another hole in the all store in a low rent neighborhood owned by a foreigner I cannot understand. I call UPS and the representative comes up with some lie stating that the UPS Store owner said he could not take anymore packages. Dumb liar. I was at the UPS Store calling at the same time. Never happened. Don't bother asking for a supervisor at UPS, you will get someone whom you also cant understand due to the Indian/Pakastani accent.
I feel like a foreigner in my own Country.

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Jul 19, 2019 1:47 pm

@Ieshia Shea, I'm Indian and I totally agree with and understand Shane Adams. I, myself, have to deal with Indian/Pakistani people on phone calls who are assigned to service English speakers, but they can't even speak properly, making it hard to understand. Shane saying that is not racist. When I speak to people on the phone, and they find out my last name, some of them were surprised and say that I don't sound Indian. That's because I love this country, and I've made every attempt to assimilate. They should do the same. People like you are dumb, and it's liberals that act like you, which is why I no longer call myself one. Shove that virtue-signaling non-sense up your a$$.

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Jun 22, 2019 1:47 pm

What a racist piece of [censored] you are! Low rent? Hole i. The wall foreigner store? Really all of that could have been left out smh you sound so [censored]ing ignorant people, people like you discuss me!

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Apr 06, 2017 1:47 pm

Last week was the first time I've ever had a package redirected to an "Access Point". When I arrived, I saw my package in the open near the main door. Someone could have easily walked in, and taken the package while no one was watching. There were three workers in the store who drilled me for information when I asked for my own package. One of them make crude jokes about my name. It was a very unpleasant experience. The feeling I had was that they seemed entitled to my $100 package. I'm the one who spent the money on its contents, not them!

Today, another one of my packages was delivered to this same Access Point. Why? I never agreed to these savages getting a hold of my package! I can't seem to eliminate Access Points from my UPS My Choice account.

I will say that UPS's customer service phone representative was outstanding, and redirected my package to be delivered at home.

There is a UPS Store at a shorter distance to my home than this Access Point. Why doesn't UPS use the UPS Store as an Access Point? It's the same thing, except the UPS Store's staff is professional. I've had packages redirected to this store in the past. Why not just use this store? Unless UPS is afraid of losing money from people who would rather have their packages go to the UPS Store, rather than these back-alley savages?

From now on, I'm going with FedEx when given the chance. If not, I'll go to stores and buy things in person.

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55 Glenlake Pkwy NE, Georgia United States