United Auto Credit Corporation [UACC]Supervisor and customer service

W
This review was posted by
a verified customer
Verified customer

I called in asking for help with a deferment or anything to help through the holidays. The first woman I spoke with said she didn't know how they could help I needed to speak with a supervisor, she transfered me to Talea who was incredibly rude, stating we don't qualify for a deferment and they already helped us once by moving our due date so they can't help us anymore. I then asked can we just pay a few late? She stated we had one day but she could give us one week, and she stated she was sorry I couldn't comprehend that they had already helped us once by changing the due date and cant again. I explained I was insulted by that statement and I do comprehend, quite well as I do customer service for a living, and her customer service was horrible. Will not be using this company ever again.

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