Umpqua Bank

Umpqua Bank allowed a non-customer to pass over 40 forged checks totalling over $13, 000 on my account. The thief had worked for me and stole the checks out of my pickup. In October, he cashed 18 checks in 17 working days at the bank, and no questions were asked, no red flags waived, no protections were enacted. They just handed him my money.
Now they are refusing to cover the checks saying that I didn't use "ordinary care" to safeguard my checks. They know nothing of the circumstances of where the checks were kept. When they initially called me to investigate it had just happened and I was trying to figure out myself where and when the checks had been stolen.
The OCC and FDIC say that a bank must use "ordinary precautions" when cashing checks. They failed to do that in my case.