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UltraShield reviews first appeared on Complaints Board on Sep 29, 2008. The latest review Furniture warranty was posted on Jul 8, 2020. The latest complaint useless warranty was resolved on Sep 16, 2014. UltraShield has an average consumer rating of 3 stars from 23 reviews. UltraShield has resolved 9 complaints.

UltraShield Customer Service Contacts

4432 W Highway 80
P.O. Box 3150

Somerset, Kentucky
United States - 42564

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UltraShield Complaints & Reviews

Jul 08, 2020

UltraShield — Furniture warranty

Submitted a claim 2 weeks back for stain on furniture and warranty is covered by ultrashield, company bought...

UltraShieldvery rude

Spoke with someone I let them know that my chest was scratched and they said someone would call spoke with a very rude guy. Name Andy diction after asking to speak to who was over him which is Shad Riley he stated these. Mr. Riley doesn't take calls he is the boss and he take the calls so he doesn't have to bragged about speaking with the ceo they. Told me they would replace my chess and sent a drawer as well as him telling me that because my chest was scratch bring it in the house that it wouldn't be replaced I'm furious at this company l. I'll never use them again

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    Jul 29, 2019

    UltraShield — warranty

    I went away for a camping weekend when I came home I noticed my cats had scratched the arms of my couch and...

    Feb 15, 2019

    UltraShield — lazyboy recliner

    purchased warranty pet plus from lazyboy on a leather recliner approx 8 months later saw a tear / cut on...

    UltraShield — ultrashield warranty on bonded leather sectional

    Bought a sectional from surplus freight in Calgary February 2014 Noticed some peeling starting on one side so...

    Calgary

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    UltraShield — lazy boy recliner

    I purchased a Lazy Boy Recliner as my husband was in the hospital having just had bypass surgery and need...

    UltraShield — pet insurance on furniture

    Do NOT buy the Ultra Shield insurance package. It's a SCAM! They won't cover damage that is more than 20...

    UltraShield — refund

    I have been dealing with Mina sorocco for the last 5 months and every time I email her I get the run around...

    UltraShield — protection plan

    Complaint Description: Ultra Shield has refused to cover the warranty on our leather couch, that was damaged...

    Ultra Shieldleather furniture

    It is impossible to get in touch with Ultra Shield, they say they will call back in two days, When they do and leave a message and I return the call I have to leave a message. I can't sit by my phone all day waiting for their call. They will never pick up when I call, always have to leave a message. It is obvious they don't want to talk to me. They have taken my money and ran with it. THEY ARE THIEVES! I talked to Lazy Boy where I bought the furniture and they said they have had many complaints about Ultra Shield, I hope they have gone with another company. How do they stay in business? I battled with them for months and never got to talk to anyone.

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      Ultra Shield — warranty

      Ultra Shield is a complete scam. I regret not reading this before I called the company to report a stain on...

      UltraShieldfurniture warranty

      They denied my claim because I didn't report the problem within 5 days of first noticing it. They also kept restating the nature of my complaint to make it sound like I was reporting an uncovered problem. I repeatedly corrected them, to no avail. I purchased the warranty through La-Z-Boy, which I thought was a reputable retailer. I am now taking my complaint directly to the CEO of La-Z-Boy. The only way to stop unethical companies like Ultrashield is to get retailers to stop selling their useless warranties. I would love to see numbers showing what percentage of claims they actually cover as I suspect there is the basis for a class action lawsuit.

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        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Ultrashield Leather Warranty — useless warranty

        Defunct warranty for furniture. Do not buy this warranty. Sold by many furniture companies. They do not solve...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        UltraShield — scam

        I manage the detail dept at a Naples Auto Dealer and was contacted by a woman from Ultrashield. She started...

        Ultra Shield — warranty coverage

        I paid nearly $300 for a 10 year warranty for my furniture from this company. Even though I followed the...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        ultra shield leather cleaner/conditioner — warranty

        company states full replacement warranty on their advertisement and also on their leather care kit box..when...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Ultra Shield Fabric Protection — damage leather

        I bought my sectional from Lazyboy and purchased the Ultra Shield Fabric Protection Plan. The cleaning...

        Ultra Shielddon't purchase

        I recently purchased new living room furniture. The local furniture retailer promoted treating the fabric with a stain protection chemical and insurance package from Ultra Shield. I have purchased fabric protection from other companies in the past and have been satisfied with the results.

        Ultra Shield is a different matter, their customer service and response ***. Shortly after receiving the new furniture, I let my wet (water) pant leg come in contact with the ottoman, which left a wet spot. I wasn't concerned at the time, thinking since it was just water it would dry without incident. But once the area did dry, it left a water stain or ring on the fabric. I pulled out my warranty card with Ultra Shield and read that "any food or drink consumed by humans was covered". I called customer service and explained the accident to them, and was immediately told that since the water came from my pant leg, and not a glass, it was not covered. I could not believe what I was hearing, when I chalenged the person on this response I was again told sorry, no coverage.

        I contacted the local Stanley Steamer cleaning company, explained the problem to them, and they cleaned the ottoman no problem, and only charged me $20. Stanley Steamer also informed me that they do contract work Ultra Shield and have a hard time getting paid, and they won't return phone calls.I called Ultra Shield back a second time requesting reimbursement for the cleaning fee and was told "sorry Charlie" again. I then asked to speak to supervisor and was connected to a voice mail box for Margret. I left a detailed message about the incident and requested a return phone call, which I never received.

        These people just want your money and have no intention of providing any restoration service. This was just water, what if I had a real stain like coffee or wine? If I purchase furniture again, I will not be "donating" to Ultra Shield, they are worthless scamers.

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          • Jo
            John Dudasik Mar 30, 2013
            This comment was posted by
            a verified customer
            Verified customer

            Ultra shield plain old SUCKS!!! Any company that sells this protection plan needs to rethink their core values. Why would a wet pant leg be any different than a spill from a glass? Ultra shield tries to weasel out of their end of the contract with any excuse they can. If they're American, then I'm going to start purchasing Middle Eastern!!!

            0 Votes
          • Se
            see me here Jul 14, 2011

            The above name company offers coverage that is very limited. Reading over the information, looks like they cover stains from foods and beverages that are being consumed. You could of been rained on and went home wet and sat on the furniture. One rule of life that many fail to follow is "read what you buy!!" This will help you save time and money. I ask from all consumers out there to please stop defaming our American own businesses, a contract is a contract and that's the end of it.

            -1 Votes

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          UltraShield — warranty

          This company sold us a $150 warranty for our couch which offers 10 year warranty coverage for stains rip...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Ultra Shieldcharged me for technician bill

          Ridiculous!!! This company is such a scam!!! Actually sent me a bill for the technician they sent out!!!

          Here's how it goes. You call your claim in and they use trapping techniques to get you to say something that disqualifies you from relieving a claim... i.e. "was the scratch on the surface or beneath the surface?"

          After numerous questions like this they get to the end and say something like this- "thank you for your time, but because you stated X to question #34, you are denied a claim."

          After learning their system, I filed a different claim on a different problem with my furniture. This one I passed! However, after thetechnician came out and fixed it, they sent me a bill for the repair costs and stated I reported false information.

          Ashley furniture luckily is giving me a prorated refund of my warranty. Im still filing a report with the better business bureau...

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