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UltraShield
reviews & complaints

UltraShield
reviews & complaints

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24 complaints
9 resolved 15 unresolved
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S
11:03 am

UltraShield - Lyft chair

I bought a Lift chair from one of your stores. They say the parts were under warranty, but they wanna charge me for labor a $100. What's wrong with the chair is the controller wires are coming out of the controllers, the chair is no longer lifting is lifting or moving in any form, And there is a there's a hole in the fabric in the foot rest.. Is it fear that they are charging Me something that is under warranty? If my husband works on it himself will it still be under warranty for the parts?

Desired outcome: Fix completely immediately as I as I am handicapped.

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K
11:08 pm
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UltraShield - Furniture warranty

Submitted a claim 2 weeks back for stain on furniture and warranty is covered by ultrashield, company bought by ServeCo. Submitted online form with all details, receipts and pictures but got no response for 2 weeks (they claim to get back in 3 days). Called yesterday and provided my info to customer service who mentioned someone named Bright is processing...

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S
2:54 pm

UltraShield - very rude

Spoke with someone I let them know that my chest was scratched and they said someone would call spoke with a very rude guy. Name Andy diction after asking to speak to who was over him which is Shad Riley he stated these. Mr. Riley doesn't take calls he is the boss and he take the calls so he doesn't have to bragged about speaking with the ceo they. Told me they would replace my chess and sent a drawer as well as him telling me that because my chest was scratch bring it in the house that it wouldn't be replaced I'm furious at this company l. I'll never use them again

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S
6:01 pm
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UltraShield - warranty

I went away for a camping weekend when I came home I noticed my cats had scratched the arms of my couch and love seat (one arm on each) and had puked on it and they will not honor my warranty I paid for which clearing indicates rips and tears which is exactly what cat scratches do to a couch not to mention the stuffing in the back rest parts have gone flat

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A
3:54 pm
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UltraShield - lazyboy recliner

purchased warranty pet plus from lazyboy on a leather recliner approx 8 months later saw a tear / cut on lower seat cushion after dog jumped off of it after 2 weeks of going back and forth they told me not covered as i did not know how it happened . contacted lazyboy ceo office they called serveco and told me that serveco says not covered due to unknown and...

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U
1:29 am
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UltraShield - ultrashield warranty on bonded leather sectional

Bought a sectional from surplus freight in Calgary February 2014 Noticed some peeling starting on one side so contacted serveco filed a claim and response we don't cover flaking and I responded back with warranty card which states the coverage. I've emailed serveco many times but come back with no repair or replacement etc, very poor service and wouldn't...

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S
2:40 pm
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UltraShield - lazy boy recliner

I purchased a Lazy Boy Recliner as my husband was in the hospital having just had bypass surgery and need something that reclined to sit/sleep in once he got home. I was encouraged to purchase the ultra shield warranty so if there where any stains or rips in the funiture they would fix it. I have never purchased a warranty on furniture before, but due to...

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M
7:10 pm
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UltraShield - pet insurance on furniture

Do NOT buy the Ultra Shield insurance package. It's a SCAM! They won't cover damage that is more than 20 dollars. They offer pet insurance on your furniture but fail to tell you it doesn't cover any rips, tares, punctures or stains from animals (so basically they offer pet insurance that doesn't cover pets!) Sandy Casler is in charge of claims and i...

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B
9:40 pm
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UltraShield - refund

I have been dealing with Mina sorocco for the last 5 months and every time I email her I get the run around .first I was suppose to receive it within 60 to90 days, then I was told I would receive it within a couple of weeks that the checks where processed, waited another month after that then I was told that another company took over and changed banks and...

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A
1:25 pm
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UltraShield - protection plan

Complaint Description: Ultra Shield has refused to cover the warranty on our leather couch, that was damaged by food spillage. We purchased a leather sectional couch from Lazy Boy, delivered March 28, 2013. The couch is well maintained and in new condition. On July 4th a guest at our home spilled her dish of food (lasagna, salad, with oil/vinegar) on the...

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D
9:51 am

UltraShield - leather furniture

It is impossible to get in touch with Ultra Shield, they say they will call back in two days, When they do and leave a message and I return the call I have to leave a message. I can't sit by my phone all day waiting for their call. They will never pick up when I call, always have to leave a message. It is obvious they don't want to talk to me. They have taken my money and ran with it. THEY ARE THIEVES! I talked to Lazy Boy where I bought the furniture and they said they have had many complaints about Ultra Shield, I hope they have gone with another company. How do they stay in business? I battled with them for months and never got to talk to anyone.

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R
9:47 am
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UltraShield - warranty

Ultra Shield is a complete scam. I regret not reading this before I called the company to report a stain on my couch. I was not entirely sure how the stain got there since I didn't see it happen, so it's not covered under the warranty. It's the most ridiculous thing I have ever heard. This company is a total scam and the two people I dealt with on the...

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R
10:19 am

UltraShield - furniture warranty

They denied my claim because I didn't report the problem within 5 days of first noticing it. They also kept restating the nature of my complaint to make it sound like I was reporting an uncovered problem. I repeatedly corrected them, to no avail. I purchased the warranty through La-Z-Boy, which I thought was a reputable retailer. I am now taking my complaint directly to the CEO of La-Z-Boy. The only way to stop unethical companies like Ultrashield is to get retailers to stop selling their useless warranties. I would love to see numbers showing what percentage of claims they actually cover as I suspect there is the basis for a class action lawsuit.

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A
2:20 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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UltraShield - useless warranty

Defunct warranty for furniture. Do not buy this warranty. Sold by many furniture companies. They do not solve any issues related to you furniture. They merely try to find a loophole or someway in which to keep from fixing the problem. Save your cash and resources. I bought a couch and go a stain from some kind of cup or bottle. I'm not sure. My warranty wa...

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1:08 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.
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UltraShield - scam

I manage the detail dept at a Naples Auto Dealer and was contacted by a woman from Ultrashield. She started out by saying she would like to send a sample of their product. The product was sent and the parts department stocked the item on the shelves in parts. I later get a phone call and I told her I havent tried it yet and to contact me within a week. At...

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P
10:50 am
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UltraShield - warranty coverage

I paid nearly $300 for a 10 year warranty for my furniture from this company. Even though I followed the application instructions, kept all necessary documentation and contacted them immediately to file my claim, my claim was denied. The companies position on the matter changed from me not applying the product correctly to the furniture having a...

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UltraShield - warranty

company states full replacement warranty on their advertisement and also on their leather care kit box..when purchased sofa and loveseat from furniture store they sold me on the product..full replacement warranty or prorated warranty.applied product to my new furniture and product does not work as advertised..our furniture started cracking and...

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P
4:43 am
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The complaint has been investigated and resolved to the customer’s satisfaction.
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UltraShield - damage leather

I bought my sectional from Lazyboy and purchased the Ultra Shield Fabric Protection Plan. The cleaning product took the color off the leather. They sent a tech person which agree that it should not have happened.I received a letter from them saying that they would refund my warranty money of $55.62 within the next 45 to 60 days I paid $225.00 protection...

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V
2:53 pm

UltraShield - don't purchase

I recently purchased new living room furniture. The local furniture retailer promoted treating the fabric with a stain protection chemical and insurance package from Ultra Shield. I have purchased fabric protection from other companies in the past and have been satisfied with the results.

Ultra Shield is a different matter, their customer service and response ***. Shortly after receiving the new furniture, I let my wet (water) pant leg come in contact with the ottoman, which left a wet spot. I wasn't concerned at the time, thinking since it was just water it would dry without incident. But once the area did dry, it left a water stain or ring on the fabric. I pulled out my warranty card with Ultra Shield and read that "any food or drink consumed by humans was covered". I called customer service and explained the accident to them, and was immediately told that since the water came from my pant leg, and not a glass, it was not covered. I could not believe what I was hearing, when I chalenged the person on this response I was again told sorry, no coverage.

I contacted the local Stanley Steamer cleaning company, explained the problem to them, and they cleaned the ottoman no problem, and only charged me $20. Stanley Steamer also informed me that they do contract work Ultra Shield and have a hard time getting paid, and they won't return phone calls.I called Ultra Shield back a second time requesting reimbursement for the cleaning fee and was told "sorry Charlie" again. I then asked to speak to supervisor and was connected to a voice mail box for Margret. I left a detailed message about the incident and requested a return phone call, which I never received.

These people just want your money and have no intention of providing any restoration service. This was just water, what if I had a real stain like coffee or wine? If I purchase furniture again, I will not be "donating" to Ultra Shield, they are worthless scamers.

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J
Mar 30, 2013 9:59 am

Ultra shield plain old SUCKS! Any company that sells this protection plan needs to rethink their core values. Why would a wet pant leg be any different than a spill from a glass? Ultra shield tries to weasel out of their end of the contract with any excuse they can. If they're American, then I'm going to start purchasing Middle Eastern!

Helpful?
0 0
S

The above name company offers coverage that is very limited. Reading over the information, looks like they cover stains from foods and beverages that are being consumed. You could of been rained on and went home wet and sat on the furniture. One rule of life that many fail to follow is "read what you buy!" This will help you save time and money. I ask from all consumers out there to please stop defaming our American own businesses, a contract is a contract and that's the end of it.

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J
8:53 am
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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This review was chosen algorithmically as the most valued customer feedback.

UltraShield - warranty

This company sold us a $150 warranty for our couch which offers 10 year warranty coverage for stains rips tears cigarette burns and so forth when we purchased a new couch from Lay-Z-Boy. A guest we had at our home which urinated on our couch in their sleep and we cannot get the smell out. In the the warranty coverage details it expressely says: " The...

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