Chatdeal
Reviews and Complaints

So, I had a flight booked through Kayak for Turkish Airlines flight from Texas to Slovenia and then back from Budapest. One leg of the schedule was cancelled so I had to go to the ChatDeal site to find a new flight. Finally, I found a flight to replace the cancelled one but didn't notice that the website had changed our departure date as well. We later noticed our flight was leaving on Monday instead of Sunday and we had been charged an additional $1700.

We contacted ChatDeal to correct the issue and the chat said they had issued a ticket to have it rescheduled back. Got an email saying the issue had been resolved but there was no change. This happened three times before we dealt with the impossible phone system. My wife eventually talked to someone who said that since we had approved the change they wouldn't do anything about it. After she got angry with them they told her a manager would call the next day to correct the issue. No call occurred.

I just got off the phone after two hours and 5 transfers only to be told the same story. Even though it was their website that screwed up they wouldn't change our flight back unless we paid another $1700 for another change fee. It was their screwup but they won't make an easy fix.

I must say, ChatDeal is a truly awful company. They messed up our flight schedule and charged us extra money for their mistake. Even after contacting them multiple times, they didn't fix the issue and their customer service was terrible. It's really frustrating when a company doesn't take responsibility for their mistakes and instead puts the burden on the customer. I would not recommend using ChatDeal for any travel bookings.

I recently used Chatdeal to book a trip to Europe, but unfortunately, my return flight to the US was cancelled by the airline. When I contacted the airline, they referred me to Chatdeal, as they were supposedly my travel agent. However, I soon found out that if I had booked directly with the airline, they would have been able to rebook me on another flight.

I tried calling the ChatDeal phone number, but it just pushed me to the chat site. The chat site, in return, told me to call the number again. It was a Catch 22 situation. I 'chatted' with multiple people, and each time they told me that they would get back to me 'shortly' or very 'shortly' or within 24 hours. But it has been more than 24 hours, and I have not heard from them.

Eventually, I got a different chat agent who gave me a different number to call. I called them, and now I have been on hold for more than 3 hours. My original flight (which was cancelled) was for seven this morning, and now it is almost noon. I am quickly running out of options, and soon there will be no flights out of Copenhagen that can get me back to the states. In the meantime, I am on hold and waiting, waiting, waiting. I am sitting at a street-side cafe, wondering whether I should try to get a hotel room for tonight and continue to wait, or buy a ticket and just go. What a waste!

I am very frustrated and disappointed with Chatdeal's service. The lack of communication and assistance has left me in a difficult situation. I understand that things can go wrong, but the lack of support and guidance from Chatdeal has made the situation worse. I hope they can improve their customer service in the future, as it would make a big difference to their customers.

So, I made a mistake by booking my flight through Chatdeal (Kayak) during the COVID pandemic. It was my second mistake that I chose Air India as my airline, which was a combination with Kayak. Due to the current COVID situation, my flight connection became too short, and it became even shorter because of a slight change in the flight by Air India. The minimum layover time required was 6 hours, but this number kept changing between 6 and 8 hours.

It has been six days since I first contacted them, and I have not received any response to my repeated emails. They are waiting for Air India to check if I can refund my tickets, but there is no update yet. I am in desperation as less than 72 hours are left, and I have no idea what is going to happen. I am willing to reschedule to a later date, but this is even worse. They can only reschedule to a flight with a higher fare, which is way too costly than my current price. It seems like they are only interested in getting more business and money, without any regards to my situation. It's not even my fault that the layover requirement has changed, but they are not willing to help.

If it was some other airline, other than Air India, then apparently they could conveniently do it. I am giving up my hope because Air India also does not care since I booked it with Kayak. I would suggest not to book with Chatdeal (Kayak) during the COVID pandemic. It's too much stress, and it's better to book with the airline directly. Perhaps there is hope there.

I gotta say, Chatdeal is the worst. Their customer service is just plain awful. My hubby and I booked some tickets for a trip in August 2022 way back in March. We got a bunch of emails about changes to our schedule after we booked, but we finally got a confirmation in May that everything was good to go. So we headed out on our trip, and we had some trouble checking in, but we eventually made it to our destination. But when it was time to come back home, we found out that our flight didn't even exist! Can you believe that? They sold us a ticket for a flight that wasn't even on the airline's schedule. So we had to get rebooked, but we ended up with an extra connection in a new country and a layover that was way too long. It took us two whole days to get home, and we had to spend almost 500 extra bucks on taxis, hotels, and food. When I tried to get in touch with Chatdeal's customer service to get some reimbursement for their mistake, they told me twice that someone would get back to me within 24 hours, but nobody ever did. It's just ridiculous. Don't ever book with Chatdeal, because if anything goes wrong, they'll act like they care and promise to fix it, but they won't follow through. I hope this review helps some of you avoid the crappy experience we had with this booking agency.

This company, Chatdeal, is doing some shady stuff and it's not cool. I booked a flight with them for Singapore Airlines in June 2022, with the flight set to leave in November of the same year. But then in October, my daughter had to have surgery for a fractured hip socket. I asked Chatdeal if I could cancel and rebook for July 2023, after all her surgeries were done. They said yes and sent me a link to pay for the new flight.

But when I tried to pay this year, the link didn't work anymore. I talked to a rep and they said I had to confirm with the airline again that the change could be made. But now they're saying the airline won't honor any changes to my flight and that I have to fly by June 29, even though I asked for a flight on July 11. And get this, they're saying if I don't rebook my business class flight, I lose my ticket altogether. What kind of nonsense is that?

They haven't even offered to use my medical reason for cancelation, even though the airline accepts it as a valid reason. And they haven't given me any details on their correspondence with the airline or offered to use my medical documentation to help me out. Now they're not even responding to my requests for more information and I had to hire a lawyer to deal with this mess. It's just not right.

I really hope there's some kind of regulatory entity that can put a stop to this kind of scammy behavior. I'll be seeking a resolution in some form, because this is just not okay.

Monday 13,2021

I gotta say, dealing with Chatdeal has been a real pain in the butt. I was all set to board my American Airlines flight, but then they denied me because I didn't have the right PCR documents. So I had to go back home and try to figure out what to do next.

American Airlines said they would rebook me, but then they didn't. So I called up JAL, the second carrier on my flight, and they told me I had to go through the travel agency. And then KAYAK told me the same thing, so I ended up going to Chatdeal.

I tried emailing them and using their chat line, but nothing seemed to work. Finally, I called their 800 number and explained the whole situation to them. They said they would look into it.

Tues. 14,2021

So I finally got an email from a representative named Vicki. And let me tell you, I was not happy with what she had to say. Basically, she told me that I had to pay a total of $974.80 in order to exchange my ticket. That included a $600 administrative penalty and a difference in fare and taxes of $374.80. And even then, they couldn't guarantee that I would get a seat.

And get this - they wouldn't even take responsibility for not notifying passengers about the Covid regulations. Like, seriously? That's not cool at all.

So yeah, I'm pretty frustrated with Chatdeal right now. It's been a real hassle trying to get everything sorted out, and I'm not even sure if I'm going to be able to get on my flight. Ugh.

I got an email from Chatdeal saying that my return flight had been changed. I confirmed that it was okay to change on the same day. However, I received another email asking me to wait for 24 hours to confirm the change. I waited for 3 days, but there was no response from Chatdeal. So, I called them and the representative told me to wait for another 24 hours. This happened every time I called them. After 2 weeks, I asked to speak to the manager, but the representative hung up on me. I called again and gave them my information, and the representative said that the manager would call me back. However, I never received a call back from the manager.

I kept requesting to speak to the manager, but no one ever called me back. Since Chatdeal couldn't connect with the airline, I called the airline myself. The airline told me that they don't accept online or email requests for flight changes. They only accept phone calls from Chatdeal. I thought it would be easy to do a 3-way call with Chatdeal and the airline, but Chatdeal refused to call the airline.

I asked for a manager to call me back, but no one ever did. I even sent emails asking for a manager to call me, but I never received a reply. As a customer, I don't know what else I can do. I don't understand why Chatdeal can't follow up with me instead of just making me wait and wait. Do I need to wait until my flight day comes and cancel my flight? This is my first time doing business with Chatdeal, and it will be my last. It's been almost a month, and I'm still waiting for confirmation. The service is unbelievable!

I wish I had read some reviews before booking with ChatDeal. I was looking for flights on Kayak and saw an option to book instantly, which I thought was great. After I paid, I got a confirmation email from ChatDeal instead of Kayak. I was a bit confused, but I figured it was okay since it was still through Kayak. However, when I looked at the confirmation email, I noticed that the arrival and departure cities were reversed. It was already 1 am where I was, so I sent an email asking them to fix it before processing my request.

An hour later, I got a response from someone named Colton. He told me that my tickets were non-exchangeable, non-transferable, and non-cancellable. He said he could make the change for me as a favor, but it would cost over $1,200 for the fare difference and taxes. I looked up the airfare and found that it was the same price for the reversed cities, so I didn't understand why it would cost so much more. I asked Colton about it and also asked if I could just cancel and pay the $50 processing fee, as per Kayak's policy.

Another hour went by before I got a response from Colton. He repeated the same rules and said that the cost was now only $440 with a "discount". I felt like they were trying to scam me out of more money. Luckily, I found the cancel option on the Kayak app before ChatDeal had a chance to issue the tickets. I lost a couple of hours of sleep, but at least I didn't lose any money to this shady business with unethical practices.

I had a really bad experience with Chatdeal and I'm not afraid to say it. I even threatened to write a bad review about them, but then I realized that there were already plenty of negative reviews out there. However, I still feel like I need to share my story for two reasons. First, because I promised them I would do it, and second, because I think they may be using a new tactic to hurt their customers.

My husband and I had booked a tour of Iceland through a travel company, but they didn't provide first class flights, so we decided to book our own flights through Chatdeal. We booked them well in advance, but then the Covid situation got worse and we asked for a refund. We knew our tickets were non-refundable, but we thought that maybe they would make an exception because of the pandemic. We called them up and they told us that we could get a refund, but we would have to pay a penalty. We agreed to this and even gave them our credit card number so they could deposit the refund. We were happy with this arrangement and went ahead and cancelled our tour.

However, a week later, they called us back and told us that they couldn't give us a refund after all. They refused to take any responsibility for their mistake and basically left us hanging. I tried to contact them several times, but I was always put on hold for hours on end. The only time I got a call back was late at night, and I couldn't even tell where the call was coming from. They told me that there was nothing they could do, and that was the end of it.

Long story short, we ended up having to rebook our tour at a much higher cost, and we both ended up getting infected with Covid. It was a terrible experience, and I wouldn't wish it on anyone. I think that Chatdeal needs to take responsibility for their mistakes and start treating their customers better. If they don't, they're going to continue to get bad reviews like this one.

I just had an experience with Chatdeal that left me feeling pretty frustrated. I booked a round-trip flight with them through Kayak, and unfortunately, I missed my connecting flight on the way to my destination due to the airline's fault. I ended up having to take a different flight a day later, which meant I missed out on a whole day with my family, who I hadn't seen in four years.

I reached out to both Kayak and Chatdeal to see if it would be possible to change my return flight by a day or two, so I could make up for the lost time with my family. Unfortunately, it was really difficult to get in touch with anyone. I couldn't find a customer service phone number anywhere, and the email address I found never got back to me. I even tried calling some random phone numbers I found online, but they didn't lead anywhere.

Finally, I was able to get in touch with someone through the live chat on Chatdeal's website. The representative, Jenny, told me that someone would be in touch soon with an update on my request. I made the request a week before my return flight, so I was hoping to hear back soon.

Three days later, I went back to the live chat to see if there were any updates. I spoke with a different representative this time, and they told me that someone would contact me via email within 12-24 hours. Unfortunately, no one ever contacted me. I tried the live chat a third time, and was told the same thing - someone would be in touch.

In the end, my return flight date came and went, and I never heard back from anyone about my request. I'm really disappointed with the lack of customer service from Chatdeal, and I don't think I'll be booking anything through them again. It's frustrating to spend money on a service and then not be able to get any help when you need it.

Booking reference: KA6DFCE

Bought my 3 flight tickets on March 28,2023 and received return date change a few days after. I am fine with the date change and I confirmed. Received email I need to wait for 24 hours for the confirmation. From 24 hours to 2 months. In between I have been calling and sending email for the confirmation. What I got from ChatDeal is lies after lies. All they told me is to wait from 24 hours into 2 months. Every time I requested to speak to a manager or asked the agent for their last name, I got hung up or transfer to a different agent and hold forever until phone hung up itself. ChatDeal not willing to call the airline with me and keep on telling me to wait. So I call the airline myself and the airline said everything is approved on their side, ChatDeal need to reissue the tickets because ChatDeal is my agent. I make a 3 way call myself with ChatDeal and the airline. ChatDeal agent provided an email for the airline to send over the authorization and I ask for a copy to my email. To be secure I send the authorization email to my agent at ChatDeal, Veri and the service agent on my case, Alana. I called ChatDeal the next day, the agent told me nothing received. As a customer I don't know what to do anymore. Do I just wait until the last day to cancel the flight. I really want to know how can I talk to the upper management about this ridiculous service. please advise if anyone knows.

For some reason Kayak is now using these swindlers as a middleman for plane ticket purchases but they are incapable of providing even basic services one would expect from an agent - I have been trying to select my seat on my flights for five days now and airlines do not allow this when the booking is done via Chatdeal so the agency is supposed to do it for the client. However, I have had multiple calls and online chats about this and each time I was being lied to me face that a so called 'concern' department is working on it and will get back to me within 1-2 hours. Each time I never got a callback, email or any resolution to this. This has been going on for days now and I fly in less than 24 hours. They disconnect chats, refuse to provide any explanation for their lack of follow up and generally seem unconcerned with doing their job. There are a lot of online reports of people calling this company a "scam" and I hope you will investigate them. It shouldn't be so difficult to select a seat on a flight.

I purchased airline tickets from Chatdeal on May 16, 2022; due to hostility along the borders of the countries we were to visit, we were no longer able to go on the original trip as planned. I contacted Chatdeal to request a refund, and the refund they offered me was $573. I paid $1273 for the tickets. They kept $700 for "airline penalty" fees. This is unheard of. They could not explain to me why they were keeping $700. I then inquired about removing the last flight on my trip and flying from *** to *** and back (my original flight was ***, then ***). They quoted me a price of an additional $431 (this is in addition to the $1273 I've already paid). I asked the agent why there was an additional charge, and he said that they have to cancel my original ticket and purchase a new one. When I sent him screenshots of ticket prices from the same website I bought them through the first time, which were $200-$400 less expensive than what he was quoting me, he could not explain to me why I was being charged an additional $431; he would only say that it was due to "difference in fares". I have read reviews on multiple websites from people who have said that they booked through Chatdeal and have had issues with their tickets stemming from Chatdeal, and end up having to pay thousands more to correct the situation. When trying to contact Chatdeal about the situation they were in, Chatdeal would not answer the phone nor return messages. Chatdeal continues to ask for more and more money to try to correct the situation they put the customer in. The company is a scam. I would like my full refund of $700. Review website: *** (this is one of many).

On 3/19/22, my friends and I purchased 3 round trip tickets for our summer trip through KAYAK and therefore Chatdeal at the cost of $3896.31. A week before our first flight on 6/22/22, I received an email about a schedule change, which I accepted. However, the confirmation email omitted our final return flight. After 4 days and 20 hours of trying to contact Chatdeal, a new itinerary with a Delta flight was sent on 6/26/22. We left on 6/29/22 and checked in for our return flights on 7/22/22 with Korean Air, which included the Delta flight. At the connecting airport on 7/23/22, we couldn't board the plane because Chatdeal hadn't paid for our seats. Despite efforts with Chatdeal, Delta, and Korean Air, we were stranded. A supervisor was unavailable until 10pm on 7/24/22. Losing faith in Chatdeal and unable to wait, we bought tickets home for the morning of 7/24/22 at $589.80 and spent the night at the airport. I've had no success in contacting Chatdeal for restitution.

On March 5, 2022, I bought 5 round trip tickets on American Airlines/Finnair through Chatdeal/Kayak totaling around $6600. On June 14th, I received a text from AA about a cancellation. Despite online indications of the flight being on time, all parties confirmed the cancellation. At the airport, we learned of a partial rebooking and complete cancellations for some. The airline staff were baffled by the situation. Attempts to rebook were futile as our destination was not available on AA flights. Finnair couldn't assist due to our third-party booking. Chatdeal was unreachable, and their promised 'concierge' service was ineffective. We had to purchase new tickets to Paris and, later, additional tickets home, totaling $28,000.

I booked airline tickets on May 19th, '22 to travel to a destination on Chatdeal Platform on a certain date on Singapore airlines with a specific booking ID. The booking is for 3 people, myself and my two daughters. I got an email notification from Singapore airlines on Jun 5th about a travel advisory that the destination was not open for tourism because of Covid restrictions still in place. When we booked our travel, NOTHING was mentioned about the restrictions and my credit card was charged the full amount. I immediately called Singapore airline about my booking and the email they sent about the travel restriction and asked for cancellation. Singapore Airline was fully cooperative and because of legitimate reason for cancellation, they offered to cancel the booking waiving any penalty and give me full refund. Only when they tried to process, they realized I have booked through a travel agent, kayak.chatdeal.com, and said they were unable to process the cancellation and refund and I have to go to the original booking agent. When I called the customer service on my booking, they said to cancel there would be a heavy penalty. I said Singapore Airline was waiving all penalty to cancel and offered me full refund due to travel restrictions and even noted it on my booking. From that day I have repeatedly called/emailed the customer care number on my booking and spoken to several agents who keep saying they still have not heard from Singapore airline. They tell me if Singapore airline is giving full refund, they would give it to me. I have always been able to connect with the airline right away so Chatdeal is making a story. The agents I have been repeatedly talking to are Bravo and the General line. Please help me resolve this as soon as possible as I have about $4000 charges on my credit card during present high interest rates times. Thank you, Sincerely.