The complaint has been investigated and
resolved to the customer's satisfactionResolved Turbo Tax — took my money
resolved to the customer's satisfaction
I have been chatting with 10_Kathryn D and 5_John R for the past three hours. Turbo tax refuses to refund me the 56.97 dollar fee and the 29.99 dollar fee. The customer service from Kathryn was terrible so much disrespect. I tried to explain to her and she keeps saying they cant do it . I agreed to my tax money being deposited into my bank account at Members first not through a Sunrise Bank. Its ridiculous you go through three hours saying the same thing getting know where because the lady is rude. I am not filing my taxes here anymore neither is my family. This website is a scam. You have so many complaints and lawsuits about stealing money from people that actually work hard for their money. TurboTax is by far the worst decision I have made. I expect this to be resolved. thank you if your not affiliated with this bank then why am I getting charged??
3:29:03 p.m.unfortunately we are unable to find an order number for these charges and if you need to dispute these charges you need to do that with the bank that charged yu
3:29:37 p.m.we are not affiliated with a sunrise bank