Truworths
reviews and complaints

I bought a new basketball T-shirt for my son without noticing that is burned at the back. I saw it after a couple of days because I had to take it with to home, for him to fit the clothes, that's when I saw it was burned. Then I went back to the store to report it but they said I burned it myself, surprisingly how can you burn a unworn cloth with a price tag on it.

Truly speaking I am disappointed on their services and their respond trying to put a blame on me. Firstly I applied for account November 2021 and I never received the card, I am using the temporal one. This kind of treatment will lead me to to pay off my R250 debt and close the account.

you can kindly contact me on [protected] or email on tc. [protected]@gmail.com. My name is Lindeka Ntuli.

I purchased a pair of boots in 07/19 during the winter clearance sale. Due to covid, the boots weren't used. The boots were kept in the original packaging untouched still with the payslip in the box. I recently opened the box and found the boots is already flaking and cracking. I purchase majority of my clothes and shoes from truworths. For the price we pay, we expect good quality and long lasting products. I even purchased a brown gingermary jacket and I used it maybe 20 times and it's already cracking.

I placed an order with truworths online in February, i never received the clothes and i was partly refunded. I'm still due the reminder which i haven't received.

I've sent so many emails and even called truworths but still i haven't received help or my refund. After i spent so much on airtime to email and to call but truworths still wants me to request a bank statement which i will be charged for by my bank. The manager was very rude on the call when i asked him how am i going to get compensation for all the trouble and the charges, he just said by them resolving the issue which mind you is not my fault. I'm very disappointed by the terrible customer service i have received. I still haven't received my refund from February

the email i was provided with to request prescription letter alwayz bouncing back [protected]@truworths.co.za

Date of complaint: Continual.

I have been a customer of Truworths for years but closed my account due to unsatisfactory service years ago. After numerous requests to remove my cellphone number from Truworths systems, I still receive marketing sms’s.

PLEASE REMOVE MY TELEPHONE NUMBER FROM YOUR SYSTEMS

[protected].

I have never agreed to receive promotional material from Truworths.

The calls received from Truworths are on the board of harassment and complete dysfunctional service. I made payment arrangements, have then made the payment and sent the POP to the email address that was given. The agents are continuing to call me and then apologising for doing so and then continue to call me.

What on earth is going on?

When the account is up to date, they continue the harassment to make purchases.

I am therefore going to close this account. Absolutely insane.

I applied for an account on the 7th of Feb 2022.

They told me I'll receive my account card within 6 weeks.

I still haven't received the card.

I also relocated to a new address this week (23 March 2022)

My new address doesn't have a PO Box.

Why cant I just collect my card at a truworths branch.

The lady on customer care literally told me I cant get a card if I don't have a PO Box...

We are in 2022... no one use PO Boxes anymore, that's why we have emails.

Please tell me how and where I can get a card without a PO Box.

I just got off the phone with the rudest lady I have ever met. First off she is laughing on the phone saying my surname with is Jamison , so have no idea what or how unprofessional you have to be . To her telling me I owe money . Which I told her I eft yesterday, then she tells me it’s not their fault that it takes 10 days to reflect after I asked her to please make a note that I do not get 9 calls a day. She then hung up on me while I was still talking .

I am so disgusted in this I have only had this account for 1 month.

I can honestly say that this is a really rubbish service

I am at Truworths, Westgate Mall and the queues are long. There are 9 till points but only 3 tellers. Standing in a queue for over 30 minutes is not cool and just unacceptable. 18 March 2022 @ 14h24

Hi, I have purchased a pair of airmax at Office London online on 23 November 2021 for R2 600. The shoe was worn twice and then the stitching starting to become loose.

I then visited your Canal Walk branch on 5 March 2022 to have them send the shoe back to you head office.I was advised it takes two weeks,which I did not have a problem with.

On 16 March 2022,I called Canal Walk to find out if they have received any feedback,to my surprise them I have received feedback and did not inform me.

The shoe was rejected,because it's the over lapping of the fabric,therefore the stitches started to come loose.

I have purchased several sneakers from Office London and never experienced this poor quality on any of the sneakers.

I am highly disappointed at the feedback and response,as this shoe is almost R3000 and for the quality,it is seriously ridiculous.

I am a loyal customer for years and clearly your policy states,there is a 6 month manufacturing warranty for any detected goods which was use for its intended purpose.

I called the Head Office as well,they kept me hanging on the line.

It is absurd,how one pay so much for a brand and the quality is bad.

Hi Sir/madam I trust you are well. My name is Lynn Oerson I'm a account holder at Worths. my contacts are phone [protected] email [protected]@gmail.com.I bought this [protected]@Capegate Truworths

I bought shoes from you guys in Jan and the way the shoes finished is not good.

Not even three months and it's broken both sides I paid R500 but the quality is more like R100.

I'm extremely dissatisfied with this type of quality that you guys sell for such a respected brand. I can't believe this happened to me I've been a loyal customer of you long to be treated like is is unfair I feel cheatedout of money.

On the 25th, I order sneakers from office london (truworths) online and my order was accepted and I paid..on the 28th March, I was told that my size is no longer available and that I was refunded and that my money was to reflect on my Account after 5-7 days..today it's 14 days later and still no money..

I opened truworths account around 2019 and to date i haven't received my card. Over the past years i have called about this issue and everytime they would issue me with a new card which never arrives.

I am a bit offended by the “insinuation “, I am the injured party here, my account was used for fraudulent purchases and I get questioned as if I am a criminal about my children shoe sizes etc and my whereabouts on the day etc and where my children live etc.

Why doesn’t Truworths up the security and maybe do a OTP or password to prevent this instead of criminalising proper customers.

I was the one who alerted Truworths, I have this account since 2000 I think.

I understand it spart of your “investigation “, but please I AM THE ONE WRONGED HERE!

Attached is the survey email I got, which got the whole ball rolling as I have never ever been in an Office London store.

I want my credit report rectified as well. I’m no big spender.

Why don’t you question whoever rang up the purchases?

Instead you add insult to injury

my i.d number is [protected], am Brenda Mmatshepo Mogade and am an account holder at Truworths. i bought 2 sumsung a02 phones in August 2021 at Middelburg mall. within 2 weeks one phone stopped working i send it back to the shop then the shop sent it back to MTN. I havent received the phone until today. the other phone stopped working on friday 04 March 2022, and it gives the same message of imes like the first one. so what i dont understand is that i must keep paying for phones that are not working. my contact details are as follows: cell: [protected]

email: [protected]@gmail.com

My Truworths account that is prescribed according to the South African act is still listed as a default payment on the credit bureaus as a double entry, from Truworths and their collection agency.

As per law these entries must be removed.

The account was opened in 2018.

This issue must be resolved because its lowering my credit score.

Helo.im just so tired of waiting for this order that can't reach me eva since 2 weeks ago..evrytime they sam me and tell me they deliver it at 5pm than I ust be home to accomadate them.well I'm tired of this waiting on u guys..so pls can i get my order around About 9am or 10am this morning or else I close this account.O301054788 thats da order nr..my adres is 20 Orchard Street Scottsville Kraaifontein 7570 Cape town South Africa..tnx enjoy

I have had my account with Truworths for quiet a lengthy period now.

This month they happily placed me in their list of slow payers, when more often than not I pay more than the minimum and this time for an over sight, forbthe very first time ever, I was R50 short on payment.

Really what kind of service is this, I noted the error and also rectified it almost immediately, but playing the power hungry firm they are, they ignored my claims and has.

This is disgusting.

K M Borland

Acc No. [protected]
I moved from Strand to Vredehoek 1 December 2021.
I specially went in to Somerset Mall Truworths and ensured my address was changed and all details.
I get statement 12 December 2021 and the address is incorrect:
Court should be Square
Area left out ie. Vredehoek.
I call and they change the address and send a letter to confirm.
I go to do business at the bank and they refuse to accept the letter.
I then have to use my old address to open the accounts.
I get the next statement
no changes have been made. I call again.
I ensure the person spells out the changes.
Next statement : 12 February 2022
And now the no of the road and the road is left out.
Again I CANNOT HAVE A LETTER.
I WOULD LIKE A NEW STATEMENT.
I AM FED UP.
My previous address was also incorrect.
[censored]an was Fasan all the years.
Administration is not up to standard.
This is most frustrating.
I feel I should not bother and should just close the account.
Admin say they cannot do a proper new statement for me.
Any accounting package can be changed.
Please can I get a replaced statement.
I am deeply frustrated and annoyed and an apology but no change can be done is not an apology.
Please assist.

Quite bluntly Truworths us nothing more than a franchise tge aims to breakdown personal character.

After the long and full duration of my account which has always been up to date, oaid in addition of the minimum payment required, it seems that Truworths decided, WITHOUT sending me a statement or contacting me, registered me as a poor payer over and I

Quote R50.

I will now exercise my right to sue the company for blatant deferment.

Don't expect professional service, or logic, this company had limited ethical fibre and will do what it can to breakdown your drive to stay ahead in our challenging world while providing and selling over priced clothing.

Just a warning.