Truworths company logo
Truworths
reviews & complaints
Truworths
reviews & complaints

Learn how the rating is calculated

480 complaints
41 resolved 439 unresolved

This account has been claimed by Truworths customer service / representatives through our verification process.

ADVERTISIMENT

Truworths reviews & complaints 401 - 440

Truworths complaints 480

A
Jan 24, 2020

Truworths - jewelry

I am very disappointed in Truworths as I have been a customer of theirs for a few years and I opened myself a account not for long though then I closed my account again. Every time I buy Jewelry from...

Read full review
R

Truworths - underwear

I wanted to purchase underwear by Truworths Festivall Mall, I wasn't sure about the sizes because in the packet it looks very small, I was busy taking out one of the underpants when the sales lady on...

Read full review

Truworths - service

I called the Brits mall store at 6:30pm on 10-01-2020 to ask what time they close I was informed they close at 7pm .I rushed off to the store to collect my online order parcel... I reached the store...

Read full review
ADVERTISIMENT
M
Jan 10, 2020

Truworths - hand over notification

My name is mapule mokoena, i was supposed to pay R436 but i only managed to pay R300. now i recieve messages as if i said i dont want to pay what i owe i have sent 3 different messages that i received and i dnt know why am i treted this way.I will pay R850 month end why am i being handed over? is this how customers are treated? as for the sms from ndc i asked the lady which account she was talking about and she didnt tell me, did she really expect me to confirm my date of birth when she wont tell me which account she was calling in connection with? please clearify this matter

C

Truworths - service

I visited Sandton Square Truworths yesterday to purchase cell phones for my kids. The store didn't have the phones in stock and called Cresta branch who confirmed that they had it. I then drove to...

Read full review
D
Dec 28, 2019

Truworths - wrongly marked item

I'm Delase Tshabalala, went with my mom Susan Tshabalala to the above mentioned store. She asked the teller if a skirt was on on sale as there were marked items on sale and the teller said to her...

Read full review
C

Truworths - online order

My first online order (Order #o25457158) from Truworths will be my last! I only placed this order due to the banner in the header, "PLACE YOUR FESTIVE GIFTING ORDERS BEFORE THE 17TH OF DECEMBER IN...

Read full review
N
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Truworths - daniel klein watch

Good day My name is Nadia Sulliman . I was buying a Daniel Klein watch at truworths on 24 Dec 2019. The two ladies at the counter were first of all slow to assist us and they weren't busy with...

Read full review
M
Dec 17, 2019

Truworths - service

I went in the store to exchange sad part about it I lost the sales records, they had to call the forest hill to get the slip number. For some reason they couldn't get my records on their system...

Read full review
S
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company has left an official comment on the complaint.

Truworths - fitting room

Good day I support you store in the highveld Mall Witbank I do really like the Ginger Marry cut so i went to the fitting room and the lady count my items so i need to leaf the one set shirts by...

Read full review
K
Nov 29, 2019

Truworths - fraud

My name is Kgosietsile Segopolo, an account was opened in my name, as to how that still remain mystery and only known to Truworths. I have been to their branch and lodge a fraud complain not only...

Read full review
T

Truworths - truworths online shopping

On 30/10, I made an online purchase of 6 items totaling R1393. On 01/11, I paid the total amount of the purchase & my balance would have been ‘NIL'. On 5/11, I called Truworths to check on the...

Read full review

Truworths - perfume

I received an sms from no - =[protected], today 18 November 2019 at 12.06

Dear Claudette, Obesession by Calvin Klein, the classic fragrance for women. Available at selected Truworths stores only R750 for 100ml.

1. Which are you selected Stores?
2. Both Canal Walk and Somerset Mall have stock but their price scans at R795.
3. Why this false advertising via SMS?

Claudette C Hendricks
[protected]
[protected]@gmail.com

W
Nov 18, 2019

Truworths - order # o68608302 - paid and not received

Good day
Paid and promised my goods will arrive in PE Baywest Truworths Friday the 15th November and they wasted my time as I went to fetch it Saturday and it was not there. I got an e-mail from Tauriq and sent this person another e-mail this morning and it was totally ignored again.
Your cashier at Truworths Baywest was also so rude and dismissive and when I ask her about my goods ordered she started speaking to another staff member in Afrikaans but she refused to speak to me in Afrikaans and said to me it is okay, okay what? I just about had it with this freaking bad service in South Africa. Cancel my order and refund my money now today. I will not support you any longer.
Regards
Mrs. Wait
Cell: [protected]

Truworths - toilets in the store

On Thursday 14th November, I went to Truworths Mams Mall it was around 18H20, i was in a rush because the store was about to close, I was with my 5 years old from day school. I Wanted to buy some...

Read full review
I
Nov 12, 2019

Truworths - t-shirt

I bought a T-shirt from your branch in Chatsworth durban n I advised the Cashier that it's stretched he said that I should take it put it on my son and if it's stretched I should bring it back, my...

Read full review

Truworths - shoes

I purchased two pair of shoes cash in June 01st in Westgate, the blue pair was worn out only after wearing it for the second time, the shoes has some silk garment on top which is the one destroyed...

Read full review
T

Truworths - accounts department

Please give me a call on [protected]. I would like to discuss the unprofessional service from your accounts department. It is extremely rude to put the phone down on customer when they are in mid sentence especially when they called me. I would appreciate if this complaint be taken seriously and the call recording get reviewed by your management and dealt with.

L
Nov 07, 2019

Truworths - my shoe pins came out

the date of purchase was on the 5th of sept 2019 i purchased my shoe "rose gold blocked heel shoe" i loved the shoes, I used them for the function on the 6th of sept that was less than an hour i...

Read full review
M
Nov 07, 2019

Truworths - heels

Good day,
I got a pair of truworths heels as a gift, the shoes given to me by my sister who bought it at truworths (blue route branch) I could not return it as I don't know when it was purchased and I don't have a receipt either. The right shoe is different in size from the left shoe, the backings are also noticeably different from the other backing. I cannot wear the heels because of these reasons. It is still in the original packaging as it's never been worn. I find it very upsetting to receive these kinds of rejects from truworths who also produce quality products. Please advise what I should do,
Below are the details that are on the shoe box

Class. 050212
Heeled
Style No. 83910
S17 201801
Barcode of the sticker on the shoe [protected]
Size 4

Please assist

Regards
Marwah Plato

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
1  ...  10 11 12  ...  24

Truworths Company contacts

ADVERTISIMENT