i recently asked BB&T for overdraft protection, the bank rep. on the phone said all i needed to do was to...
I am flat out furious after being declined with my debit card for the first time in my life. About two weeks ago I switched to BB&T due to them being the closest bank within driving distance. Everything has gone great so far. At least until now. Due to the bank change, my most recent paycheck was a live copy instead of direct deposit. While I have never done this before, I deposited it in an ATM this past Saturday. I knew full well it would probably not clear until Monday or at the latest Tuesday. That is not an issue, and I see nothing wrong with that. My account as of now should have over $600 in it. I stop by a 7-11 tonight in order to purchase a Slurpee, yes, just a Slurpee. I get declined. I try credit and get declined. I am humiliated. Again, I have never been faced with this before. I immediately log on and see my account now is showing a -$350 balance. I nearly fainted. I immediately researched the issue, and shockingly it appears my deposit is showing as ATM Deposit Hold - Debit. Excuse me?
That's right, my deposit was instead debited from my account, and I am now in the negative. Calling customer service did nothing because it was after midnight, and they do not get in until 6:00am. I have no issue with them holding a deposit from an ATM, but I see no reason whatsoever to debit it instead. My $600 that was there before I even put the deposit in is now gone.
After doing some research, it appears others have had this issue, and this, I gather, is how BB&T does business. After I get this straightened out first thing in the morning, I will be taking my business elsewhere - after only two weeks. There is no excuse or reason they can give me that I can even imagine would change my mind. It's a shame, too. The people at my branch were exceptionally friendly, even got a hand written letter thanking me for banking with them. Everything went just fine, and now this. They've lost a customer.
I suggest NO ONE use this bank. They were great at first, but things are going down hill real fast for them...
My mother has a credit card with BB&T and Bank of America she also has her vehicle financed with General Motors. On all of these she has for years paid the Insurance in the event of job loss. well after working with her company for 6 years they have let her go. She has attempted to contact the companies and get them to assist with the payments until she can get picked up by another company. All of these companies are giving her the run around saying that she does not qualify for the coverage. None of these companies had a problem extending the offer for this insurance nor did they have a problem with charging a preimum for this coverage. Bank of America charges 10% of the amount that is on the card. NONE of these companies have assisted with what they have been paid for and all of them had an application process that had to be approved before you could even qualify for the coverage. In my opinion I feel that this is a SCAM because they do not mind TAking the money but when you ask for the assistance that you have paid for you get the run around with every excuse you can think of. Please anyone out there with these cards or loans use caution so that you are not paying for something that you can not get.
Where is my deposit? This is a constant recurring problem. It takes forever for a check deposit to show up with BBT! Everytime a deposit is made (even payroll checks) they put a hold on your deposit for 48-72 hours. Why? No one at the bank could tell me. When I sent an email to their customer service, I got the automated response saying that they will get back to me in 48-72 hours.
Okay... I'm taking that 48-72 hours to move my money elsewhere.
I had a safety deposit box with Coastal Federal in early 2000. It was at no cost due to Money Market account...
My complaint is the same as the others, concerning overdraft fees. I'm out $900.00 in less than a months time. I'm concerned about what can be done to get our money back? I've talked with the local branch, I've called the Bank24 line, and I'm about to call the Corp. H.Q.(which I know will be a waste of time too). Has anyone had any luck getting all of their money returned? Does anyone know how to get this done? If so, could you, please email me with this knowledge? Is there a classaction suit in the process?
My email: [protected]@bellsouth.net
They pulled money from the wrong account on on-line bill pay. The 2nd account only had $2.50 in it the other account had $1500. They billed us (TOOK OUR MONEY), $310 in overage fees and will not return it. They finally gave us $70 dollars and told us to take a hike. They were rude and the cause of this was because of this was related to the buy out of Colonial Banks.
DO NOT USE BB&T AS YOUR BANK UNLESS YOU READ all the info about the overdraft fees etc... You will find it appaling and remember that with us it was their error during the colonial switch over. We cannot afford a lawyer.
There are erroneous charges on my account & have problems with how payments are applied. Causes negative credit reporting & extra charges every month.
1.The original loan was taken out in September 2006. Even though my understanding and the paperwork reflects my payment due date was the 20th of every month, BB&T attempted to Automatically deduct my payment every month on the 22nd. Charging me NSF and late fees every month, so my payments when I made my payments they were not ever applied to my principle correctly, also causing my credit report to negatively reflect late payments for the 25 months (nearly the life of the loan). BB&T has admitted that this was there mistaken but will not fix my credit report or apply the money correctly to the account.
2. In October 2009, I received a right to cure with a due date in November 2009. My daughter stepped in to assist me with paying these fees even though I did not believe that I owed this money. To confirm the amount the Hampton BB&T representative called the main office in North Carolina to confirm the amount that would bring the account current and up to date. We were given a total amount of $2853.16. My daughter wrote a check for the amount with the memo line stating that this would pay for all payments and bring the account up to date. The representative then proceeded to give us a notarized statement attesting to that fact. So, when I made my November payment (on the third Wednesday) that payment counted towards the December payment. When my January statement came, it said I owed $788 for the regular payment and $788 in fees (the exact amount of the house payment), totaling $1576 that was due for the month of January. Why was I told that my account was current and up to date; and in fact ahead of schedule if there was left over fees? If there were any leftover fees that were associated with the supposed late payments, why weren't they taken out of the advance payment in November 2009? When my daughter asked these questions, she was informed that we were supposed to tell the teller to apply the payment to fees, but we were insured by the representative in November that the account was current, and we were even given a letter stating that there were no more outstanding fees so how would we know that there were any fees? Also, the large lump sum was applied to fees without being instructed to do so, and it just happened.I do not believe that there should be any late fees associated with this account. And furthermore, I don't have much confidence that these mysterious fees will not just keep appearing.
3.My recent January 2010 and February 2010 statements have arrived, and I see that my payments are still not being applied to the principle. After all of these problems have been highlighted, after being told to monitor my statements, after changing to make my payments via check as instructed so that we can track them, my payments are still not being applied to principle as can be seen in the February statement. This is not what is documented in my original mortgage statement. My ENTIRE January payment looks to have been applied to interest, no fees and no principle even when my check states clearly to be applied to the mortgage payment. How is this possible and when are my payments to be applied to principle or fees? If this could be explained it would be most appreciated. This is another example of BB&T applying payments as they see fit without following the letter of the written mortgage statement or to the direction of the customer - ME.
BB&T has been in the process of taking over Colonial Bank for months. Until recently it was no big deal. Today I was informed that my Visa Debit card will not be any good, auto payments I had set up might not work and I cannot access funds for transfer to cover costs. It probably would have not been so bad if they sent me another card first and informed me of what needed to be done? I was sitting in a local branch last week talking to a representative about stopping a payment and possible investments. I asked them about the latest of the long winded letters I got about the change that really said nothing. He agreed and indicated that they basically they were just letting me know my service would be uninterrupted. The above is definitely INTERRUPTED to me! and being without a debit card when a vacation is planned is not good. Oh they are sending me a new card. It might be here in 10 days?
Bb&t charged me four separate forty dollar over draft fees and then would not take a single one off.. When I...
On [protected] at 8:10am I was reviewing my checking account information online, I notice there was a maintenance fee for $11.00. I immediately called their 800# and was told when I opened the account I signed to agreeing that if my checking account went under $750.00 there would be a $11.00 fee. Ha! I opened this account when it was 1st va bank sw when I was 17 years old! I am 28 now. I said, show where I agreed to this and the customer service woman said someone will call be back with in 48 hours, since there was nothing she nor her direct supervisor could do, surprise... Oh! And get this you guys, the customer service woman said they haven't even offered that service in years??? Hmmmm, so all the sudden we are going to tell customers they agreed to something even though they didn't so we can scam their money??? Confused? I was too, but it's just another way they are trying to steal money. It is now [protected] at 12:38pm and I still have not received any call. I think it is just unbelievable the way they are making up fees and steal money from their clients — if you bank with bb&t go close your account out before they take anymore of your money!!! I spent my saturday morning opening a new account at another bank, and I am not surprised to see all of the complaints against bb&t!!! Just thought i'll tell you guys the newest scam they are trying to pull!!! I'm even embarassed to admit I worked for bb&t for about 7 months. Since I have left bb&t i'm glad to say I am proud to know that I work for a company that is legit and my money is safe! If you bank with bb&t run!!!
Dear Mr. King,
As the President of BB&T, I felt a responsibility to inform you of certain facts regarding the actions of one of your bank officers (specifically Deborah Conrad). Please know I have been banking personally and professionally with BB&T for over a decade. During that time I have enjoyed the honesty, integrity and professionalism your team has always displayed. It was these characteristics that kept us with the bank for so long. Our banker, John Murkey has always been a gentlemen and wonderful business colleague. The relationship was mutual and always based on trust. In fact, our company was highlighted as your “customer of the year” in one of your advertising campaigns.
The purpose of this letter is to inform you of the unacceptable, fraudulent and potentially criminal behavior of one of your bank officers. Deborah Conrad lied on several occasions to me personally, other shareholders and the ComputerTraining.edu Management team. I thought you might like a few of the facts.
1. ComputerTraining.edu is required by each state to establish bonds for tuition refunds. Your bank officer, Deborah Conrad, deliberately took approximately $400, 000 of these funds by intentionally misleading ComputerTraining.edu’s President and CFO that these would be used to teach out our classes. As soon as the State of Maryland released the funds, she confiscated them. We have already notified the Maryland Higher Education Commission of her behavior and are also informing the Maryland Attorney General’s office. To deliberately mislead a bank customer/LICENSED SCHOOL and defraud the State of Maryland of $400, 000 that was set aside for students is a problem.
2. When we were notified on Christmas Eve that our line of credit was revoked, Deborah Conrad insisted we secure all of our assets (BB&T has first lien position). We have several emails that show her level of interest in the equipment we had at each campus. She instructed us to lock all of our locations and secure over 1, 500 computers. This included locking out our employees. She said management would need to go around and supervise anyone coming back to get their personal belongings. If there was any vandalism… I was going to be held responsible. I thought it was odd she asked me five separate times to write an email explaining how I was going to do all of this. Thank god I never wrote the email.
3. By revoking our line of credit, the company had no funds to operate. To make matters worse, Deborah Conrad informed me that the $2.8 million we had in accounts receivable would be confiscated by the bank to pay down our debt. We could not use the funds to teach out students or continue operations. Deborah Conrad claims the bank didn’t close the company… but think about it. Why else would we close? We spent 17 years of their lives building the school.
4. In addition to the accounts receivable, the company had $2.8 million set aside in restricted cash. Restricted cash was part of our bonding requirements and would have been refunded to the company had we taught out the students we still had in class. By revoking our line, we lost any opportunity to teach out the classes and use these funds to pay down business debt.
5. Another event that goes to show the lack of character Deborah Conrad displays is when she scheduled a meeting with our entire management team after the company was closed. When the ComputerTraining.edu management team showed up she had the bank’s counsel with her. At no time did Deborah Conrad inform us that the counsel was going to be present. To make matters worse, she introduced counsel as “Oh, this David… he works with the bank.” She deliberately misrepresented who he was and why he was there. Deborah was shocked to see that I flew in from Florida to attend the meeting. I walked in last. She scheduled the meeting with our Company’s CEO and CFO and assumed I wasn’t going to attend. When I walked in and asked specifically who this person was and why he was there she stumbled around trying to explain that we should have known counsel was coming because she had cc’d him on the email she sent to Chuck Lang (our president). We ended up walking out of the meeting. Her behavior was despicable. We are filing a complaint with the Maryland bar regarding David Fontana’s actions (he is your attorney). Mr. King, if you don’t believe me ask your VP Ed Barker. I’ve known Ed for 10 years. He was there for the event and I trust he will tell you the truth.
6. During this time, Deborah Conrad also spoke with Sallie Mae and told them she was working with us. The plan was to sell the company over the next 6 months and we needed BB&T to cooperate through the process. Sallie Mae was shocked by BB&T’s complete reversal. After speaking with Deborah, they were under the impression we were all moving forward (like the rest of us).
7. Only 30 days earlier, we engaged the BB&T Capital Markets Group to sell the company. They put a valuation on the company of somewhere between $10-15 million. Since we had 25 campuses that were all fully accredited, our company was of value to online and accredited schools looking to expand their offering. Again, this makes no sense considering that BB&T would have profited from this transaction.
8. The $2.8 million in receivables and $2.8 million in restricted cash would have given us $5.6 million to teach out all of the classes. The actual cost to do so was only $2 million. That’s $3.6 that BB&T would have gotten back AFTER all of the students were taught out. Let me ask you… why would the company close the doors? The company would have been $3.6 million less in debt to BB&T by teaching out the classes. Deborah Conrad deliberately caused this problem. She didn’t take the time to listen to the facts. She made poor decisions that has caused a huge mess. At the end of the day… I think she is simply evil.
Deborah Conrad’s story does not add up. I am offering to have an independent agency conduct a polygraph test. I think we should ask Deborah Conrad if she is willing to do the same.
As the President of BB&T, I thought you might want to know what some of your people are really doing. I find it hard to believe you would want your employees behaving this way. I stand nothing to gain by any of this. Deborah Conrad’s actions has already ruined my reputation. Deborah Conrad said she was working with us for “months.” The first time we met was Thanksgiving week. 30 days later on Christmas eve she closed our doors.
The defamation suit the bank filed is welcomed by our team. You will quickly find out that we have plenty of documentation and witnesses as to what I am saying in this letter. What she is saying doesn’t even make sense. It’s stupid. We were all willing to go our own ways and move on. Once again, BB&T is making a terrible decision. This is going to be a public relations nightmare for the bank. As far as not writing any news agencies, or publishing the truth by using lawyers to compound BB&T’s lies… it won’t work. I will continue writing news agencies, spend time on television reports… whatever until the truth is brought out.
Let me state for the record – Deborah Conrad is a liar, fraud and potential criminal. Sue me. It’s true. She is the one who made the decision to steal from our students. She is the one who made the decision to take funds from the State of Maryland.
ComputerTraining.edu had been in business for 17 years. We were the largest and most successful Microsoft IT Academy in the country. Our thousands of graduates enjoyed an 83% placement rate within 90 days of graduation. All of our campuses were nationally accredited. Our past history will prove we ALWAYS TAUGHT OUT OUR STUDENTS when closing a campus. Ironically, we lost $3.6 million…. Or should I say BB&T lost $3.6 by not teaching out the classes.
When this is all over and the dust settles… Deborah Conrad won’t be able to get a job at any bank. Once the facts come out in this case not only will she be embarrassed but so will the bank. Needless to say everyone is extremely disappointed. Unfortunately, your employee has put us in a situation where we have to respond. People are posting pictures of my children on websites due to her negligence. Everyone thinks we took the students money. Why don’t you tell the truth?
• There were $5.6 million in funds to teach out the classes available – Deborah Conrad lied.
• There were funds to make payroll – Deborah Conrad lied.
Their accounting practices are fraudulent and designed to create maximum fees. Had pending direct deposit, showed as available, yet they charged a series of automatic bill payments a day later and still charged overdraft fees! So they held the deposit (regular payroll deposit) 48 hours in order to send through the bill payments a day later. The Local manger was almost completely useless. 800 # customer service reps worse than useless. This happened 3 times! This is an evil bank! Avoid!
Somewhere from the purchase order date to invoice date BBT alleged I had a negative balance. In the middle of the night BB&T hit me with 35 dollar overdraft item fees per transaction then told me I had a negative balance several days ago?. MY records show I did NOT have a negative balance and I made 2 deposits within the week which in turn should of prevented the overdraft fees and so called negative balance???<br />
BBT REAL TIME ONLINE CHECKING HAS A MAJOR DELAY BUILT IN FROM THE PURCHASE ORDER DATE TO THE INVOICE DATE. THE DELAY IN THE REAL TIME PURCHASE ORDER TO INVOICE DAILY BALANCE OPENS AN OPPORTUNITY FOR THE BBT CROOKS TO HIT CUSTOMERS WITH EXTRA FEES IN THE MIDDLE OF THE NIGHT..!! I AM FORCED TO PRINT OUT MY ACCOUNT BALANCE EACH DAY TO KEEP TRACK OF BBT THEFT!...Hmmmmmmm.
I recently became fed up with these embezzlers. I have been banking with BB&T for over 4 years now. I have the student free checking, and in lieu of charging a monthly account fee, they transfer money from checking to savings. $25 dollars on the fifth of each month.
My account was running a little low, the lowest it had been in months. I hadn't overdrafted in about 3 months or so. I had also been keeping a dilligent register so BB&T could not screw me.
Well...on the 5th, I bought $20 in gas. The transfer also happens on the 5th. Neither one of these transactions posted until the 8th, which was a monday if I'm not mistaken. Because of this, BB&T deliberately chose to credit the $25 dollar transfer BEFORE my $20 dollar gas purchase, causing me to overdraft 3 times total, for $105.
If this transfer had not occurred at all (if there aren't sufficient funds, the transfer won't happen), then I would have still been in the green.
Simply put, I never went over my funds, so it is technically and literally impossible for me to have overdrafted. My register proves this. Any way this is cut, they come out looking like crooks.
I can personally attest to this companys dishonesty. Withholding information is far too commonplace.
90% of all overdraft fees hit the poorest 10% of all bank account holders. What does that tell you?
Hunter M Barker
I recently incurred two overdraft charges on my checking account at bbt. I deposited a check and was told that $100 would immediately be credit to my account, when it actually didn't go through until the next day. As a result, instead of the $144 I should have had, I only had about $70. Then, over the weekend, I made purchases, assuming I had my full check, not half of it. My account again overdrafted, resulting in a balance of -$276. I went into my local branch and attempted to resolve this, informing them of what the teller had told me when I deposited my check. I even asked them to simply adjust that overdraft, then if the second would have still occurred, that I would resolve it. They refused, saying that it wasn't their fault. Then, I receive a notice saying that after 7 days a $30 charge would be placed on my account, a notice I received 4 days after the charge was applied. I am currently unemployed and have no steady income of any kind. I like this resolve in some way that I can close my account, even if it means a $0 balance in my account. I will no longer do business with bbt and will strongly discourage anyone I know to use them.
I have not used my account in more than two years. I keep it open in case I got a job that required direct deposit. As of December 1, 2009 I had $0.56 in my account. Yesterday, I received a letter saying that my account was negative $35.44 which shocked me. I call my local branch and asked why I was overdrawn when I hadn't even used this account. She informed me that during the months of Dec and Jan when I called the customer service number on the back of my card and ACTUALLY talked a representative they charged be $2.00 PER phone call. They charged me $6.00 total in fees for the phone calls and THEN charges me $30 for an overdraft fee. I told her that this was complete ###. What kind of company charges their customers to speak to a live person through customer service!!!???!!!???!!! They told me that the overdraft fee might be waived but the phone fees I will have to pay. Yeah, Right. Sorry, this girl don't play nice when things like this happens. I am NOT paying ANYTHING to them because I feel what they did and do everyday is wrong. I will going to my local branch tomorrow and closing my account. PERIOD.
Last week I noticed a large withdrawal from my BB&Taccount. When I inquired about this with the bank they...
If you do not what control, of your own money bank at bb& t, they charge 2. 00, to talk to them, 2. 00 to use your atm card, they are theief, and yes yes yes, they will srcew any and ever way possiable, they pure out ole suck$