Travelgenio
reviews and complaints

Our Finnair flight to Paris was cancelled due to Covid; the website says we have been refunded but we have not; it is now December; you cannot get a human on the phone ever

To whom it may concern

I have send several emails to travelgenio customer service and there has not been an anther or a reply. I called about 10 times to Spain but again no answer I am not used to that kind of bad service. they are very quick when you book your flight but after that no service whatsoever. I booked a return ticket KB5UFT from Cape Town to Frankfurt on the 14.12.2020 - 23.12.2020 due to the new Covid restrictions in Germany I can no longer go on my trip. I have asked to postpone my flight to 2021 but again no answer whatsoever.

Thank you kindly

Kind Regards Thomas Kallenbach

I received a mail from Travelgenio that they would give me a refund if I cancel the card dispute and send the official bank document stating that I am closing the claim.

So I cancelled it. But I haven't received a refund yet, because the credit card company did not have an official document, instead, I sent the screen capture of the internet page that confirms the conclusion of the dispute. But Travelgenio insists on sending them an official document with a bank stamp for the refund.

I have been suffering seriously for 10 months from this problem. Help us get a refund from Travel Genio's tyranny.

My name is Lee Hyeshin.

I bought 2 tickets of Turkish airlines at February by travelgenio.

My booking reference is OJPS4K and tiket number is 235 3385 860787.
After the cancellation of Turkish Airlines to Seoul from Paris via Istanbul by Corona on March 1, Turkish airlines told me that it should be full refund soon. I spoke to you guys Travelgenio and received a message that a full refund would be made within a month. I wait over 8 month so far. Still I couldn't get a refund over 8 month. It was a unilateral cancellation of Turkish Airlines and I believed Travelgenio that a refund would be made within a month, and you guys promised me that will be refund after 90 days when you're start flying again but I was waiting so far just like you told me promised me a refund. If you guys delayed refund more as you promised me, I'm considering a group lawsuit against Travelgenio and Turkish airlines.
My e-mail adress : [protected]@gmail.com

Sincerely.

Hello
Dear all am still waiting for my refund of a cancelled ticket due to corona pandemic, it was for a flight from Bologna Italy to Rome then Rome to Cairo then Cairo — Amman Jordan on 4/04

Refund number: 0417238037
[Ticket #3617973] Booking WUN8HL

please find the attached file which indicate the request of the refund which was on the 20/04

So where is the refund.. Any one can answer me. Anyone can help me.
And the last email and every email from the traveling company travelgenio telling to wait (Eva, advanced support agent) which was 6 weeks ago
Please can any one contact me or contact them about the refund it too long, what is going on and please dont tell me it's due to corona...

Its not... Everyone is working and all the airline is working.. I need my money!

Thank you

I have contacted this company more than 5 times but got zero response.

Booking no.. VXK 59T. Ticket no [protected]
Hi.. I purchased a ticket to go to Perth, Australia.
I have found out that I can't use Garuda Ticket at all coz I have to get a visa which can be applied and obtained by an Indonesian sponsor. You have sold these tickets. You are a scam! I want refund asap. Also why did you sell tickets with your company name Travel2b.. Nonsense! My visa expires on the 2nd of Dec. If something goes wrong.. you need to take full responsibility. I will report this ACCC. I will di everything I can! You guys are pirates!
My contact no [protected] or [protected]
My email address is [protected]@gmail.com

Today is 19/11/2020
Additionally my ticket cancelled around start of October.. LONG TIME AGO..!

Thanks

Hello, My name is Ryunghee Kim. I booked a flight on October 9th in September. Through the ‘Travelgenio Company. My ticket Reservation number is [protected] (JYAQCW), flight : OZ602. Asiana airplane, 10/9 SYD->ICN.

Mail : [protected]@gmail.com

I was informed in September that the plane had been canceled due to the Corona virus. So I tried to contact to Travel Genio by website, telehpone. but it just came back to auto reply.

I want full refund. Because the situation was canceled due to only corona.

Has anyone else had a similar experience with Travelgenio? Two months have already passed... I really want to take an action. Plz

Because of Covid 19, my flight on May has been canceled. Still, I haven't received a refund. All my emails regarding refund request are bounced back. I contacted to travelgenio several times, and all my emails are ignored.

I asked to Korean airline refund team directly, and they mentioned that they haven't received any refund request from travelgenio.

Such a remark contradicts what travelgenio notified me.

REFUND MY FLIGHT TICKET

Greetings from the Consulate General of the Republic of Korea in Chennai, India.

This is not the first request mail regarding my refund.

Please try to understand how customer feels.

Anyway, I'm writing this email regarding to request my full amount refund. Because of the COVID-19,

The ANA Airways cancelled my flight ticket without any notice. So I called them several times, but they told me to request to your side.

Here below is the reply I received from ANA. Kindly advise the agent to process a Full refund for the below ticket.

EtKT - [protected]

ENDORSEMENT - DUE COVIDE19 APPROVAL CODE WCN001

Please kindly refund the full amount of my flight ticket as soon as possible.

The details of my booking is mentioned below.

Passenger name : SUR NAME : KIM / FIRST NAME : DONGHYUN

Ticket Number : [protected]

Travel from : CHENNAI

Travel to : Tokyo (Narita)

Travel date : 18/03/2020 - 25/03/2020

Reservation Code : DOQTJW

Date of Issue : 31 JAN 20

Last 4 digits of Card : 9613

Place of Issue : MADRID ES - TRAVELGENIO SLISS.

OFFICE CODE : [protected]

Please check the details and kindly do the proccedure of my refund request.

Since it is not the personal trip, but the official trip, I have to report back to our ministry.
Please kindly understand the situation and do the needful as soon as possible.

I'm waiting your reply,

Sincerely,

Kim

Email : [protected]@gmail.com

Mobile : +91 [protected]

This agent has cancelled our flights without our agreement or approval.
They refuse to respond to any of the follow up emails I have sent asking them why they have done this.
They plan to charge us for this ‘service', which I will contest as it's utterly their fault.
This company has absolutely no respect for its customers and is not fit to trade.

Travelgenio was the agent went through to book my flights from Costa Rica to Australia for April 2020. I have tried on several occasions to contact them, only to receive an automated email of no use or told to go to another department for information (3 at last count). I see from their many bad reviews that they are lieing to their customers, withholding money that is not theirs and blocking contact as best they can. They have told others that their Airlines are the ones to blame as they have to request a refund before moving forward.
I have spoken to my airline Fiji Airways and they say that the opposite is true. The request for refund must come from the agent Travelgenio first.
Then of course, if the refund is requested and the $ returned, I see that many still do not receive their funds and that Travelgenio holds on to their money illegially.
My most recent email to Travelgenio reads:
Travelgenio,

It is now almost NOVEMBER and still I have not heard back from you after several attempts to find out about my April 2020 refund.

I have contacted Fiji Airways directly and they tell me that it is YOU who must authorise the refund, NOT the other way around.

Fiji Airways will be contacting you directly on my behalf to request the refund, which I expect to be credited to my account ASAP.

I have had a few Inquiry tickets from you: 3322010, 3404305, 4153261

YOUR booking reference on the original email you sent me with flight details is: LCL5MB
The booking reference from Fiji Airways (issued on 23 September 2019) is: QQL45Z and the E-Ticket number is: [protected].

I look forward to hearing from you ASAP.

Janelle Davis... and as usual I received another automated reply:
This is an automatic reply.
We would like to inform you that we won't manage any queries regarding bookings at this email address. If you want to contact us, please click on the "Contact us" tab on our website. In case your request is already being handled, you can write directly to the same email we sent you.

You cannot contact them via the above. There is no Contact Us tab on the website and if you go to Customer Service, it just runs you around in a loop with no way out.

I would like to lodge an official complaint against this company and look forward to hearing from you soon.

Kind regards
Janelle Davis

I bought a flight ticket with Travelgenio. I had a flight Calgary-Toronto-Panama-Lima on October 21st and returning December 11th Lima-Panama-Cancun-Calgary. I called West Yet to ask if they will required printed results of COVID19 test. They said that I won´t need it because my flight with them is domestic Calgary - Toronto, and that I should ask Copa Airlines. I called Copa Airlines and they said that I won´t need the printed results, that I could take the test at the airport and they will only ask for the printed results when I´m boarding to Lima. When I was at the Calgary airport I wasn´t allow to take the flight by agent Nicole Stuart from West Yet. She was asking the printed results of COVID19 and I explained I will have them in my mail in Panama, before boarding to Lima but she didn´t allow me to take the flight. I ended seeing the Doctor that day because of abdominal pain, nauseas and vomits because of stress. Travelgenio did nothing for me to change my ticket. I had to call several times to WEST YET and COPA, explaining my situation. All Travelgenio said was : that my flight was not open to make changes, that I should call the airlines. They said they bought the flights to Hahn Air and that they don´t have controll over the tickets. The payment was already done on my credit card without receiving the service of the Flight. I was denied to board because I wasgiven wrong information by the airlines. And Travelgenius did nothing for me to change my tickets.

my name is Jin Lee
Travelgenio told me that "we need you send us an official document stating that the dispute is closed, signed and stamped by your bank."
so l ask the document at the bank and my Credit card company. but that official document does not exist. also Our dispute is over.
Don't lie to me that you need to document. I will be disappointed
If you really need it, Taking document pictures and send me.
I've been wating for 6months. Enough is enough.
my e-mail is [protected]@gmail.com

Booking reference: JHZACB

HELLO!

Booking reference: JHZACB

Could you tell me please how I can contact your Agency?!

Due to Covid19 and Winter Schedule Change in South Korea, plane from ICH to PUS has cancelled.

And Asiana Airlines asked me to contact the agency of purchase for Refund

But, your agency didn't give any notifications about plane cancellation

The thing is that there is no way to contact your agent!

your agency doesn't answer
and I feel like you guys delete my emails

So I wanna get refund strongly.

please reply my email, and do refund my Return Ticket!

Good morning,
Despite numerous requests I did not receive any information/ update about a refund process-booking number 17679365. The last update I had was in july saying that it would have taken about 6-8 weeks. Now it has been more than 3 months. How can I know when I am going to get my refund? Thanks again
Nuala narcisi

Booking Code: G2WQL6
It started in March and has not received any reply so far, and it is a disappearance that has been unable to travel due to Corona 19. The last time it was said to be a refund request, I would appreciate it if you could arrange it as soon as possible.Too angry and strongly protest

email:[protected]@suhyup.co.kr
phone:[protected]

It started in March and has not received any reply so far, and it is a disappearance that has been unable to travel due to Corona 19. The last time it was said to be a refund request, I would appreciate it if you could arrange it as soon as possible.

Please refund my money back because the ticket has been canceled today October 14, 2020 and my flight is on October 18, 2020.

full name: Homaira Rizaee

Dear all,

I am supposed to travel to india but I was not allowed to travel because of the less information or the wrong information provided from your side.

BOOKING REFERENCE IS: [protected]

I was supposed to fly on 13 oct 2020 from Malta to india. I tried to do an online check-in a few hours earlier but it was not allowing me to do it and then when I visited the airport in malta they mentioned that I couldn't travel because I don't have a transit visa for the UK. I requested the airport authority and I have been trying to contact the support team and even the airport authority also tried to contact but there was no response from the customer support team. They contacted the UK Border department and requested for me but still they couldn't allow me without a transit visa.

Firstly when I was booking the flight on the website you guys didn't mention transit details. even after booking the flight which I did one month before you guys didn't inform me that transit is required.

secondly I have to travel to india so please respond to me back as soon as possible and try to provide the alternative routes or refund. I prefer alternative routes.

I tried to attach the ticket details below.

Outbound flight, Valletta (MLA), Malta, Malta
Stopover(s) | Duration of outbound journey: 21H 20m
Departure
13 October 2020 | 07:15H
Valletta (MLA), Malta, Malta
Air Malta (KM100)

STATUS
CONFIRMED
CABIN CLASS
ECONOMY
Arrives to LHR 09:45

Terminal Heathrow (LHR) - UK

Stopover in London, UK Duration 01:45H

Change of airline.

Leaves from LHR 11:30

Terminal Heathrow (LHR) - UK

Virgin Atlantic - Flight number: VS 302 - Boeing 787-900

STATUS
CONFIRMED
CABIN CLASS
ECONOMY
Arrives to DEL 00:30

Terminal Indira Gandhi Intl. (DEL) - India

Stopover in Delhi, India Duration 06:00H

Change of airline.

Leaves from DEL 06:30

Terminal Indira Gandhi Intl. (DEL) - India

Vistara - Flight number: UK 959 - AIRBUS INDUSTRIE

STATUS
CONFIRMED
CABIN CLASS
ECONOMY
Arrival
14 October 2020 | 08:05H
Ahmedabad (AMD), Ahmedabad, India

Return flight, Ahmedabad (AMD), Ahmedabad, India
Stopover(s) | Duration of the return journey: 18H 20m
Departure
09 November 2020 | 10:55H
Ahmedabad (AMD), Ahmedabad, India
Vistara (UK976)

STATUS
CONFIRMED
CABIN CLASS
ECONOMY
Arrives to DEL 12:35

Terminal Indira Gandhi Intl. (DEL) - India

Stopover in Delhi, India Duration 01:30H

Change of airline.

Leaves from DEL 14:05

Terminal Indira Gandhi Intl. (DEL) - India

Virgin Atlantic - Flight number: VS 301 - Airbus A330-300

STATUS
CONFIRMED
CABIN CLASS
ECONOMY
Arrives to LHR 18:00

Terminal Heathrow (LHR) - UK

Stopover in London, UK Duration 02:30H

Change of airline.

Leaves from LHR 20:30

Terminal Heathrow (LHR) - UK

Air Malta - Flight number: KM 103 - 32N

STATUS
CONFIRMED
CABIN CLASS
ECONOMY
Arrival
10 November 2020 | 00:45H
Valletta (MLA), Malta, Malta

PASSENGER INFORMATION

Passenger 1 - ADT
NAME: SHUBHAM
SURNAME: PATEL
MAIN PHONE: (+356) [protected]

Payment Details
Buyer information
NAME: SHUBHAM
SURNAME: PATEL
MAIN PHONE: (+356) [protected]
Payment information
PAYMENT METHOD: Card Type
CARDHOLDER NAME: SHUBHAM PATEL
SELECT A CARD: Visa Credit
CARD NUMBER: xxxxxxxx5323
TOTAL AMOUNT: 695.19 EUR