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Resolved
TravelgenioWhy you didn't keep the promise of refund after 90 days as you told me.

H Nov 29, 2020
This review was posted by
a verified customer
Verified customer

My name is Lee Hyeshin.

I bought 2 tickets of Turkish airlines at February by travelgenio.

My booking reference is OJPS4K and tiket number is 235 3385 860787.
After the cancellation of Turkish Airlines to Seoul from Paris via Istanbul by Corona on March 1, Turkish airlines told me that it should be full refund soon. I spoke to you guys Travelgenio and received a message that a full refund would be made within a month. I wait over 8 month so far. Still I couldn't get a refund over 8 month. It was a unilateral cancellation of Turkish Airlines and I believed Travelgenio that a refund would be made within a month, and you guys promised me that will be refund after 90 days when you're start flying again but I was waiting so far just like you told me promised me a refund. If you guys delayed refund more as you promised me, I'm considering a group lawsuit against Travelgenio and Turkish airlines.
My e-mail adress : [protected]@gmail.com

Sincerely.

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Travelgenio's response · Nov 29, 2020

    Thank you for your comment Lee. We would like one of our agents to study your case. So that they can do so, please send an e-mail to [email protected], indicating the Booking ID (8-digit code that appears in the confirmation e-mail) in the subject line. Remember to use the e-mail address you used to make your reservation. You will immediately receive instructions, which you can follow

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