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4.0 1315 Reviews

Travelgenio Complaints Summary

967 Resolved
338 Unresolved
Our verdict: You can expect a very good level of service from Travelgenio. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Travelgenio reviews & complaints 1315

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9:33 am EDT
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Travelgenio Booking ID [protected]

This is Han Seol. I left a review before. Thus TravelGenio asked to send mail to customer.[protected]@travelgenio.com. So I sent e-mail. However, TravelGenio does not read my mail, but only sends an automatic response mail. I want a full refund right away. I am very angry with this kind of work. I booked a flight from Brisbane to Incheon on May 10th. I was unable to use my ticket. My Booking ID is [protected]. And My booking code is WNHNNS. I want a full refund as soon as possible. Send me a refund approval email!

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6:49 am EDT
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Travelgenio 100% refund

Hello. I am a customer with the reservation code of M6WX57. I have bought a ticket from Vienna to Incheon, but recently was informed by the korean airline that the flight has been rescheduled to Paris to Incheon. Since I may not be able to follow the specific schedule, I would like to cancel my flight altogether and get a 100% refund.

Have a nice day

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12:03 am EDT

Travelgenio Refund

I requested cancellation on the website, but a few days ago, it was already being requested, so I just waited, but today I couldn't make the request and had to cancel it from the beginning again.
And no reply to the mail.
What am I supposed to do?
Your response is tooooo bad you know?
Give me a full refund as soon as possible

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10:57 pm EDT
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Travelgenio Refund

I booked the tickets twice with your company.
But both of them were canceled.
I couldn't get the refund still now.
I sent a lot of mails and tried to call your company. You Never answered
Don't say that send this email customer.[protected]@travelgenio.com
I already sent to it. Why do you have email ? I want direct message about refund.

My booking number is
HLJDYR and DPDHSK
Please refund as soon as possible.

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3:50 am EDT
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Travelgenio Cancellation and refund of my air ticket

Hi

I have booke a ticket travel from sharjah to chennai. and return from chennai to sharjah.

Details as Below

My booking date :16-02-2020
Booking code : KM6LUG
travel date From sharjah :21st May -2020
Return date :29th may 2020

Due to pandemic I could not travel. I requested travel genio to cancel my ticket and to refund my amount. I got a request number against my cancellation request raised through Travel genio site
My request Number is :3696749
After that no response. I am in a deep financial crisis I need my money back. Friends can anyone please suggest how to contact these travelgenio people above number in india nobody responding also through mail.
Please help somebody to suggest wayout to get my refund either providing responded contact number or through agents in UAE. request help please
My mail ID is :[protected]@rediffmail.com.
Request to travelgenio
Please see plenty of mails saying all are waiting for refund try to understand most people loose their jobs including me. we are helpless please do immediate response. dont send standarad mail saying please write to your customer support like that we have sent plenty of mails but no response please do the needful
Details As below
Booking code: KM6LUG
Date: 16/02/2020

Your flight itinerary: —
Outgoing:
FLIGHT
AI - Air India
21/05/2020
DEPARTURE:
Sharjah, Emiratos Arabes Unidos Sharjah
21/05/2020 00:05
ARRIVAL:
Chennai, India Chennai
21/05/2020 07:25
AIRLINE BOOKING CODE:AI/Z8J1T
BOOKING CONFIRMED,
DURATION: 05:50

BAGGAGE ALLOWANCE:
30 K
STOPS:
-
OPERATED BY:
Air India, AI —

Return flight:
FLIGHT
AI - Air India
21/05/2020
DEPARTURE:
Sharjah, Emiratos Arabes Unidos Sharjah
21/05/2020 00:05
ARRIVAL:
Chennai, India Chennai
21/05/2020 07:25
AIRLINE BOOKING CODE:AI/Z8J1T
BOOKING CONFIRMED,
DURATION:05:50

BAGGAGE ALLOWANCE:
30 K
STOPS:
-
OPERATED BY:
Air India, AI —
FLIGHT
AI - Air India
29/05/2020
DEPARTURE:
Chennai, India Chennai
29/05/2020 18:25
ARRIVAL:
Sharjah, Emiratos Arabes Unidos Sharjah
29/05/2020 23:05
AIRLINE BOOKING CODE:AI/Z8J1T
BOOKING CONFIRMED,
DURATION:06:10

BAGGAGE ALLOWANCE:
30 K
STOPS:
-
OPERATED BY:
Air India, AI — —

E-tickets —
TICKET:098-[protected] venkataraman Nagarajan

Regards
Venkat

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3:18 am EDT
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Travelgenio I need full refund [protected]

I want a FULL-refund.

Booking code : [protected]

I booked a flight ticket at TravelGenio last April, and the flight was cancelled due to Corona.

I've been trying hard to keep you in contact, but they have not received any answers, call!
So I left a review here. Contact me quickly.

Please approve to process the refund as soon as possible.
I've been waiting and contacting for a long time. I can't wait this anymore
Give me my money back: (

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10:26 pm EDT
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Travelgenio Yet to receive my booking confirmation and tickets

I booked tickets home form Travelgenio on the Travel2be website. Yet to receive my booking confirmation and tickets. Have only received an email that my flight is cancelled? Been trying to get in contact but it's virtually impossible unless your flight is departing in the next 72hrs. My question is how am I supposed to get home when I am unemployed and have spent most of my money on an expensive plane ticket that is of no use to me. I am now stranded.

I would like a refund immediately or I will have to go to the local authorities, this company is obviously a scam. There is no excuse to sell plane tickets for flights that don't exist.

No point emailing customer service. I want some direct contact information please. My email is [protected]@gmail.com and my phone number is [protected]. Booking number [protected]. Thank you

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10:41 pm EDT
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Travelgenio I want a full-refund

I want a FULL-refund.

Booking code : [protected]

I booked a flight ticket at TravelGenio last April, and the flight was cancelled due to Corona.

I've been trying hard to keep you in contact, but they have not received any answers, call!
So I left a review here. Contact me quickly.

Please approve to process the refund AS SOON AS POSSIBLE.
I've been waiting and contacting for a long time. I can't wait this anymore
Give me my money back:(

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8:43 am EDT
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Travelgenio I am still waiting for a full-refund. Travelgenio is not working.

Booking code : [protected]

I booked a flight ticket on the Travelgenio website last March, and the flight was cancelled due to Corona.
I have tried so many times to contact Travelgenio to get a refund of the flight ticket, but they have not received any answers so far.
So I left a review here a week ago and they gave me an email address. I sent an e-mail to that address, and they sent me a link so I wrote a form on the website through the link, and I have not received any answers since then.
I am under too much stress.
Give me my money back!

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Update by Jiwon
May 06, 2020 2:12 am EDT

I wrote already sent an e-mail to that address. It was not working!

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6:17 pm EDT
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Travelgenio Customer service

Just so you're aware: there is no social media presence for TravelGenio, but there IS a Facebook group dedicated to TravelGenio Victims, with thousands of members since it's creation in November of 2019. That should tell you everything you need to know.

I booked a ticket to Bali through TravelGenio. After Covid-19 shut down borders, I was unable to go on the trip. I attempted to contact TravelGenio via phone and by submitting a ticket online at least 48 hours prior to my scheduled departure date. Things were chaotic, so I didn't expect to hear back immediately. But I NEVER heard from them. So, I waited a month and called back. I was told that my ticket was listed as 'suspended' by the airline itself. So, I called the airline, and the ticket was was 'unlocked'. I called back to TravelGenio and the representative confirmed that my ticket was no longer 'suspended'. However, I was told that I was not eligible for a refund, only a voucher for HALF of my ticket. The agent told me to try and request the refund from the airline itself. So, I called the airline (again) relaying this information and was told that was absolutely not the case, and to request that an agent at TravelGenio should contact them directly to resolve the issue instead of making me do all the work (I agree!). So, I contacted TravelGenio; this time I was told by an agent that they could not contact outside sources and that my ticket was not eligible for refund according to the airlines own regulations--which I know is not true, because the airline plainly states on their website that they are issuing refunds for trips caused by disruptions due to Coronavirus. So, becoming increasingly irritated, I called the airline and BEGGED them to communicate with TravelGenio; the representative was kind enough to write a note indicating that I did indeed qualify for a full refund. I tried to call TravelGenio back, but was left on hold and eventually hung up on twice. So, I called the next day and was told by a representative (who only spoke Portuguese--fortunately, my mother speaks Portuguese) that there was no note! Furthermore, that the ticket is listed as 'suspended', somehow. I asked to speak to a manager twice and was told there was no one for me to speak to. How could that be possible?

For those of you keeping track: 5 phone calls to TravelGenio, 4 phone calls to airline, 2 attempted phone calls, 3 emails, and COUNTLESS hours wasted doing what SHOULD be the responsibility of this company.

This is the ABSOLUTE worst customer service experience I have had to endure. There is no accountability in sight. I will be pursing legal avenues to resolve this issue, I will be contacting Skyscanner, I will be contact media companies to warn as many people as I can, and I will be posting as many complaints as humanly possible.

TravelGenio: hope the money you stole from me is worth the future customers you will lose.

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10:31 am EDT
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Travelgenio My refund issue

Hello Dear,
I bought online ticket at last January [protected] and I called them to refund on 28-01-2020 and on of employee told (will take one month ) and one month passed I didn't receive any refunds. I called them again and again they told me will take 3 months from 28-01-2020 and they didn't replay for an emails and even on phone calls they hold me more than 30 mins to answer the call I have screenshots for holding time . now I called them [protected] and one of the employee said you receive max by today ad until now I didn't receive anything tried to call them today they hold me twice and for 33 mins at each and they close the line . I need a solution for my problem . After 3 months waiting without any reaction from your side I can said that was very bad experience with your company plus they will deduct 150 euro from refunding they don't deserve to take any refunding from my money because they are the worst company I dealed with so I traveled over 100 times with several companies before no one do like they did .
Last call was now 1-5-2020 one of employee answered and told ( refund system we are use not working cause of Covid-19 ! and will use another system ! and she told me u have to wait couple of weeks.
Not my business about company system and policy of company they don't know even how to deal with customers they should take courses
I need a solution right now.
Ref Num. : [protected]
Ticket Number : 077-[protected]
My Name : Sarah El Ghonaimy

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6:06 pm EDT
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Travelgenio Give me a full refund now.

My ticket was cancelled due to covid 19. So I requested full refund long time ago. Now I got your e-mail, and WHAT? MODIFIED? Who ask you to change my ticket? How did you change my ticket without my agree? I dont want to talk with your company. So bad and rude. Just give me a full refund now. If you don't I will sue your company. KB88DF. My booking number.,

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5:52 am EDT
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Travelgenio Travelgenio (travel2be) has poor communication with customers

I canceled my booking on 2020-04-02 because of Covid-19 and they said I will receive the refund on my card in the following 15 bussiness days.
However, I did not get any money or update mail from Travelgenio yet.
So I want to communicate to Travelgenio to solve this problem. Unsurprisingly, I did not get any respond from Travelgenio (email, phone).

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Update by sungjoo shin
Jun 01, 2020 10:13 pm EDT

I'm not solved this problem

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10:35 pm EDT

Travelgenio I want to cancel my order and refunds

I want to cancel my order and refunds, but the customer service has no response.
my booking code is [protected] .
I was contacted by Corona from Alitalia Airlines that my June reservation was cancelled. So, I sent an email to the customer center two months ago, but I didn't receive a reply.

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11:12 pm EDT
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Travelgenio Request for cancellation and refund of flight tickets.

Yesterday, I posted a post on the computer registration form, sent several emails to customer.[protected]@travel2be.com, and left a message, but only received an automatic response mail and did nothing.

I have been sending emails since April 20th, but there is no action.
Please give me a reply about the cancellation of the ticket and refund process.

Ticket resume code : RB4W8E
Booking reference is : [protected]
Silver insurance is also covered.

I need a quick fix.
(Contact : +82 [protected], jinmo.[protected]@kor.fujixerox.com)

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J
Jeon jinmo
, KR
Jun 03, 2020 8:05 pm EDT

What do you mail that has been resolved?
I ask for cancellation and refund of the flight ticket as soon as possible.
I don't understand. and I'm very angry.

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10:36 pm EDT
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Travelgenio We were very disappointed and mentally distressed.

We were very disappointed and mentally distressed.
We booked a return flight from Korea to Mongolia, but the customer service center didn't answer the phone. They read the mail, but there was no reply.
We don't want to use a travel agency here again, but I'm trying to every method that we can... I sent an email to 4 locations now, but there is no contact. So I don't know what to do in the future, and if you are not a Spanish citizen, I hope you know that no refunds are possible when using this place.

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12:00 pm EDT
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Travelgenio Cancellation request

I asked to cancel my tickets from Dubai to Tbilisi two weeks ago.
However, I couldn't listen to any result except cancelation policy.
I don't understand why it takes too much time to get the answer.

Hopefully this request would be last one and expect to give me the result as soon as possible.

Reserve no. is 24xbsw
name. Dongwook Kim
digit no. 7394

Reservation no. 2598LO
Name. Haejin Baek
Digit no. 2503

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4:50 am EDT
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Travelgenio Por favor, ayúdenme.

Me and my children bought a ticket from Auckland, New Zealand, to Hawaii via Sydney, Australia on March 22. But on March 23, the Australian government suddenly declared a ban on foreign travel to Australia, making it impossible to take Qantas Airlines on March 25. I've been in touch with you very much, but you haven't answered. So I contacted Qantas Airlines on March 23rd and canceled my flight. That's why I'm not no show. This was confirmed by the airline. So the airline also informed me that a 100 percent refund is possible. And told me to contact you again. I suffered a lot from the coronavirus, and I hope you help me. Please refund this ticket.

TICKET:[protected] - HONG MI JIN
TICKET:[protected] - CHOI JEONGWON
TICKET:[protected] - CHOI JEONGIN

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4:39 am EDT
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Travelgenio There is no way to ask for a refund. I'm angry.

I applied for a Russian flight ticket from July 29 to July 31, but I was banned from enterring Russia due to the coronavirus.
I request for cancellation and refund of flight ticket.
Ticket resume code : RB4W8E
Travelgenio Reservation Code : [protected]
Traveler : JINMO.JEON, EUNJEONG.JANG
I have silver Insurance.

Contact : jinmo.[protected]@kor.fujixerox.com
Give me a call

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11:24 pm EDT
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Travelgenio Why dont reply me for refund?

My reservation number is [protected] (FTBXTX).

I bought an airline ticket, but it wasn't bought because I didn't have a ticket I booked. However,
I showed another flight ticket and requested additional payment. So I didn't pay.

I've emailed you, but you just read and write here because I don't have a reply.

Please reply to the email or refund immediately.

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Travelgenio Customer Reviews Overview

Travelgenio is a popular online travel agency that offers a wide range of travel services to customers around the world. The company has received a lot of positive reviews from customers who have used their services, with many praising their competitive prices, user-friendly website, and excellent customer service.

One of the main advantages of using Travelgenio is their ability to offer affordable travel options to customers. Many reviewers have noted that the company's prices are often lower than those of their competitors, making it a great choice for budget-conscious travelers.

In addition to their competitive prices, Travelgenio has also received praise for their user-friendly website. Customers have noted that the site is easy to navigate and provides a wealth of information about travel options, including flights, hotels, and car rentals.

Finally, Travelgenio has also been commended for their excellent customer service. Many reviewers have noted that the company's representatives are knowledgeable, helpful, and responsive, making it easy to resolve any issues that may arise during the booking process.

Overall, Travelgenio is a highly recommended travel agency that offers affordable prices, a user-friendly website, and excellent customer service. Whether you're planning a business trip or a family vacation, Travelgenio is a great choice for all your travel needs.

Travelgenio In-depth Review

Website Design and User Experience: The website design of Travelgenio is clean and user-friendly, making it easy to navigate and find the necessary information. The layout is intuitive, with clear menus and search options, ensuring a smooth user experience.

Booking Process and Ease of Use: The booking process on Travelgenio is straightforward and hassle-free. The website provides step-by-step instructions, allowing users to easily select their travel dates, destinations, and preferences. The overall booking experience is efficient and user-friendly.

Range of Travel Services Offered: Travelgenio offers a wide range of travel services, including flights, hotels, car rentals, and vacation packages. Whether you're planning a business trip or a family vacation, the website provides various options to cater to different travel needs.

Pricing and Competitive Advantage: Travelgenio offers competitive prices for flights and other travel services. The website compares prices from different airlines and providers, ensuring that users can find the best deals available. The pricing is transparent, allowing users to make informed decisions.

Customer Support and Communication: Travelgenio provides excellent customer support and communication. The website offers multiple contact options, including phone, email, and live chat. The customer support team is responsive and helpful, addressing any queries or concerns promptly.

Booking Flexibility and Options: Travelgenio offers flexible booking options, allowing users to customize their travel plans. The website provides options to choose different flight classes, add extra services, and select preferred airlines. This flexibility ensures that users can tailor their travel experience to their specific needs.

Transparency and Hidden Fees: Travelgenio maintains transparency in its pricing and fees. The website clearly displays any additional charges or fees during the booking process, ensuring that users are aware of the total cost upfront. There are no hidden fees, providing users with peace of mind.

Travel Insurance Options: Travelgenio offers travel insurance options to protect users' trips. The website provides information about different insurance plans, allowing users to choose the coverage that suits their needs. Having travel insurance provides added security and peace of mind.

Loyalty Programs and Rewards: Travelgenio offers loyalty programs and rewards for frequent travelers. Users can earn points or discounts on future bookings, enhancing their travel experience and providing additional value for their loyalty to the website.

Trustworthiness and Security Measures: Travelgenio is a trustworthy website that prioritizes user security. The website implements robust security measures to protect users' personal and payment information. Users can trust that their data is handled securely during the booking process.

Mobile App Functionality: Travelgenio's mobile app offers convenient functionality for users on the go. The app allows users to search and book flights, hotels, and other travel services easily. It provides a seamless mobile experience, ensuring that users can access their travel plans anytime, anywhere.

Overall Customer Satisfaction and Reviews: Travelgenio has received positive reviews from customers, indicating high levels of satisfaction. Users appreciate the website's user-friendly interface, competitive pricing, and excellent customer support. The overall customer satisfaction reflects the website's commitment to providing a reliable and enjoyable travel booking experience.

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Contact Travelgenio customer service

Phone numbers

+34 911 160 765 +1 (646) 568-7507 More phone numbers

Website

www.travelgenio.com

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