Travelgenio
reviews and complaints

Hi there,
I booked a flight mct-doh-icn for 23th april through your site.

And the first flight mct-doh (wy661) is cancelled by omanair so I have to reschedule the flight on 1st may for both sector. Wy661/ qr858

Please acknowledge it and help rearranging the flight schedule asap.

I dont mind to pay extra fee so just let me know the detail by email.

Surname: lee/ given name : jooyeon
Booking number : [protected]
[protected]@gmail.com

Dear Sirs,
We had booked the flights below.
- Booker: Hyerim Kang (Bu yeon cha)
- Booking Code : QVH6ZC

However, unfortunately, the reservation we desperately needed was forced to cancel due to the COVID-19.

Therefore, we would like to cancel this reservation.
In addition, we request that we receive a Full Refund Without a Cancellation Fee.

Please understand again that there is no choice but to cancel due to unavoidable circumstances.

Thank you in advance for your warm cooperation and consideration.

Best regards,

Hello.

I booked a flight from CN (Pudong) 2020-01-31 to KR (Gimhae) 2020-01-31 on January 14th and canceled it right away on that day.
And three months have already passed, but we have not yet received a refund!
When are you going to give me a refund?
Please send me a refund email, not a cancellation email!

I treid to contact Travelgenio by website, mail, facebook, but there was no answer.
Please answer me and give me a refund as soon as possible.

I'll send you the booking email and cancellation email.

I booked a round-trip flight ticket from Seoul to Vladivostok scheduled for April 28 to May 2.
I received a cancellation mail from S7 Airlines last week.
The mail said to get a refund through the company that booked the flight tickets.

I asked trevelgenio(trevel2be) for a refund. Your company said it was only possible to change the schedule at the request of the airline, and contact the airline directly if my flight was canceled.
I confirmed about ticket refund to the airline once again, and I received another reply from the airline today that I can get a refund through the company that purchased the ticket.(Only companies that purchased tickets can use the refund system.)

I have already confirmed that many people have been refunded the same ticket as me.
Why does the company say that tickets cannot be refunded because of the airline?..

I am very disappointed with the company's response and hope for a full refund.

On 3rd March, 2020, I used the Travelgenio online form to request my Emirates flight, Business class, from Manilla to London via Dubai, be cancelled before its March 30 departure. I got no response apart from a ticket number (Ticket #3466663). So I resubmitted the cancelation request on 6th March, again I just got a ticket number (Ticket #3317762) but no follow up. I had the Emirates app on my phone and noted that my flight was still not cancelled on March 29, the day before departure. I had been trying to call Travelgenio repeatedly throughout the period from March 3rd until March 29th. The Travelgenio UK customer service number had a recorded message stating that the number was no curtrently active so I called the Spanish number at great expense. The spanish number would put you on hold beforte dumping the call after about 6 minutes.

On the day of my Scheduled departure, Mrch 30th, I received an email from Travelgenio OVER SEVEN HOURS AFTER THE SCHEDULED DEPARTURE saying that the flight had been cancelled by Emirates due to the Corna virus pandemic.

I have sine been in touch with Travelgenio but have nothing aprt from automated replies. Emirate full refunded the ticket price with in 72 hours.
Why are travelgenio not forwarding the monies back to my account. They failed to cancel my booking in time despite multiple requests from me more than three weeks prior to scheduled departure. They have not contacted me to explain, apologise or most importantly refund me.

My flights from cmb to svo (flight: su 6266) and svo to hel (flight: su 2202) is scheduled on 02nd may 2020. But colombo airport and moscow airport is closed for weeks now. The airline, aeroflot told me to submit the refund request through the agent. I emailed and tried to call you many times, but no answers for call at all and still no response for email inquiries. Please cancel and refund for this ticket asap.

Hello,

My flight from Kuala Lumpur to Paris on 12 May (flight EY0031) has been canceled. I would like to request a full refund. I've asked to Etihad but they told me that you were in charge of the reimbursement process
==> "if your ticket is booked via 3rd party any refund requests must be addressed directly and exclusively with your travel agent".

How can we process?

Waiting for your answer.
Thanks and regards,
Mathilde CHENE

I've been trying to contact you for how many weeks now since my flight got cancelled, I've reach your Customer Service but they always drop down the call! I'm from the Philippines so everytime I call you costs me a lot of money!

So please refund the money I used to buy the ticket!

Booking code: YEKHZE
Flight details:
April 21, 2020 Manila (PH) - Tokyo (Haneda)
April 21, 2020 Tokyo (Haneda) - Toronto

Hello,

I would like to cancel my reservation and have full refund.

First of all, my reservation had made in February when non of these crises and confinements (as you know, because of the Corona virus) were decided. But now we have 14 days of confinement is obligation by Law for all people from overseas, and my trip was for 10 days, which means my trip in Korea is literally refused by the law and the Korean government.

So despite my wish to travel in Korea, I must cancel all my schedules and my reservations by this DISASTER Case.
That's why I need to have the full refund.

My name is Namheon KIM,
My reservation code is NP4S8K
My trip was "Lyon-Doha-Seoul" and "Seoul-Doha-Lyon"

Thank you for your reponse.

Hello,

My name is So Hyun Park and my booking number is [protected] (KHBSQW).

The flight I want to cancel is TK 1894, departing from Makedonia to Incheon Intl. on May 8, 2020.

The reason I request a refund is that the flight has been canceled because of COVID-19.

Many times I have requested to cancel my reservation on the homepage, but I did not hear from you. And, "If your reservation has been affected and your flight has been cancelled, we will proceed to request a refund from the airline. Once the airline has authorised the refund, we will return the money to the payment method used when making the reservation." this e-mail came from Travelgenio. However, the Turkish Airlines airline told me to ask for a refund from the Travelgenio.

Has anyone else had a similar experience with Travelgenio? So, could you please kindly help me to cancel my travel and full refund to me?

Look forward to hearing from you as soon as possible.

Best Regards,

So Hyun Park

Hello

resevation code LZCVYX

I asked you to refund my flight ticket and you answered that it would be processed once the airline approved it on Jan, 29, 2020

(I called the airline service they said it already approved the cancel. and they dont need to ask them about this cancellation.)

But I've got no answers until now. how long should I wait? I want you to know that it's over 2000 dollars.

Is it available? If not, please just tell me HOW MUCH LONGER I should wait.

Booking # VF8VTT
Hi

I asked you to refund my flight ticket and you answered that it would be processed once the airline approved it on April, 8th.

But I've got no answers until now. how long should I wait? I paid it with my credit card and it will be double charges. I want you to know that it's over 2000 dollars.

I want you to refund it by April, 19th since I should pay it on that day. Is it available? If not, please just tell me HOW MUCH LONGER I should wait.

Hi, my name is Yein Kim.
I canceled my flight to Adelaide, Australia, via Singapore on April 11.
The counselor told the refund team that she would do it quickly.
And I received an email saying that it will be refunded on April 6th.
However, it has not been refunded yet.
I'm so angry.
There's no way to contact you.
Can I know the refund date?
Call the refund team again.
As you know, a cancellation fee is charged and I don't have any money now.
So please refund and deposit quickly.
Please reply...
reservation code - MRB6G7

I want to cancel my reservation because of this pandemic situation(everything is unclear, so I cannot be certain about my schedule).
My flight schedule is on May 9, Reno->Seattle and Seattle->ICN(Korea).
Reservation code : NSQG11

I tried to contact you, but I could not get anything from you.
I understand this is an unexpected and terrible situation for all, but still, cancellation and refund are important for me.

PLZ contact me. I want to cancel and get a refund.

Hello there,
My name Is Yael, How Are you doing?
[protected]@gmail.com :[protected]

I Have canceled 4 tickets for tow weeks now.
This company's phone line in not reachable and there is no way to contact you through the forms. - not even through the website.

I spoke to EL-AL and THAI AIR they have both cancel my flight, and as i understood from them they HAVE to refund my money and the whole amount. - they are not answering nun of my emails or calls!
I spoke to one of the guys from costumer support and i have recorded that conversion, and i have been told that you refund the entire amount,

at least tell me what is the status of this request.
If there is something more i need to do to make this process faster, please let me know.

Yael.

Due to the number of requests received by mail and call center, our response times have increased. Our agents try to prioritize based on flight schedules, but receiving duplicate emails will not help us speed up the process. Please contact us via the contact section of our site and our agents will contact you as soon as possible. over the next few days. cordially

Our flight is cancelled.The airline cancelled my ticket. And then you sent me an cancellation e-mail. You said "We are currently managing the requests for refunds of all affected tickets, so that as soon as the airline approves such refunds, the amount will be refunded to the form of payment provided when making the booking. We will continue to keep you informed of the progress of the refund process."But I havent got refund yet. So I contacted the airline, and they confirmed they will fully refund me via e-mail. I want to send you this e-mail. But it is very difficult to contact you... How can I contact you? WHY is SO HARD to get hold of you?

Good day, Due to the sanitary crisis, the above mentionned flights have been cancelled ( Hasselmann Francoise ticket# [protected], and Jacques Mounier ticket# [protected]). I have tried to get in touch with Travelgenio, but failed so far. Is there a way to be reimbursed of the EUR 627.83 we paid, or at least to get a credit of such amount to be used up to the end of 2021 ?. Can you answer to jacques.[protected]@laposte.net ? Merci ! Jacques Mounier
4/19/20 flight from Tashkent to Paris, via Astana / # [protected] / reservation code :KM7GGF

Our flight is cancelled. The airline cancelled my ticket. And then you sent me an cancellation e-mail. You said "we are currently managing the requests for refunds of all affected tickets, so that as soon as the airline approves such refunds, the amount will be refunded to the form of payment provided when making the booking. We will continue to keep you informed of the progress of the refund process."
But I havent got refund yet. So I contacted the airline, and they confirmed they will fully refund me via e-mail. I want to send you this e-mail. But it is very difficult to contact you... How can I contact you? Why is so hard to get hold of you?

After the cancellation of Turkish Airlines to Seoul from Paris via Istanbul by Corona on March 1, I spoke to Travelgenio and received a message that a full refund would be made within a month. I wait over 1 month so far. Today I only received an email saying that I have to wait for a long refund process again. Still I couldn't get a refund after a month. It was a unilateral cancellation of Turkish Airlines and I believed Travelgenio that a refund would be made within a month, but they told me to wait again. I even bought a refund service and a gold service with a check card when I bought a ticket. I can't wait any longer and I hope Travelgenio keeps his promise of a refund within a month please. My e mail : [protected]@gmail.com

Flights from WAS to Ottowa was cancelled by Porter Airlines. I would like to re-book later in the year, but dealing with this grou is impossible. No telephone number on their website, then their customer service email say I need to pay Euro 50 a ticket to change and to call. Finally found phone # on Google, but when I call it cuts me off as I cannot enter the Booking Reference code which is 6 letters, not numeric. I thought I was booking through Porter direct through Kayak, but eveidently not. Not a customer friendly system and ridiculaous to have to pay change fees when Porter is not imposing them.