Travelgenio
reviews and complaints

I am stuck in India becaus of Lockdown(Covid-19). Air India canceled my flight on May 2 without notice due to lockdown. And also there's no announcement from Travelgenio.

In the past 2 weeks, I have contacted a lot of e-mails, homepages etc., but there is no answer from Travelgenio.

The Indian government says it will return to Korea by May 17 due to visa expiration, but Air India says there are no flights. So I asked the Korean government for a special flight.

In this urgent situation, Travelgenio is not responding. Really disappointed.

I can't wait any longer in an urgent situation, so I request cancellation and refund of the flight.

I have sent you e-mail several times(cancellation of my flight booking) through your website. But you only gave me back an e-mail once, which was impossible. Everybody knows cancellation is possible due to Covid virus. I finished to check if cancellation is possible or not through Airline company. And many newspaper says exactly the same. However only travelgenio you say differently. Are you willing to take all customers' money for free? This is non sense and unreasonable.

My name is Young Min Hong
The number of my flight ticket is three.
My flight will depart 21st on august to Croatia.
And the airline company is Emirate.

I will see when you contact me back.

Travelgenio is really useless.
I contacted to Travelgenio for the refund few weeks ago.
They replied first time but they said 'too many contacts from others, so wait the cancellation information from us'
Few days later, they sant the mail about change of schedule.
I want to cancel ticket cuz this is not only the unexpected change of schedule, but also I wan to avoid the affection of COVID-19.
But they close all contact form on their own site, and all mail form replied with auto-reply.
I called to airline to cancel the ticket directly, but airline said 'need calcel request from Travelgenio'.

Also Travelgenio said 'If you want to check the schedule, use CheckMyTrip app'. but when I input my reservation code in this app, they show the wrong schedule (I reservated the trip from Japan to Korea, but this schedule shows to Madrid)

I contacted with one of agents, Mahela and he or she haven't answered me for a month.
I'm really upset about this situation
Don't reply that you need the airport authorization and coronavirus. You keep saying the same thing over and over for a month. I doubt that I was conned and I'm considering of reporting this
If not, I want to receive the refund asap.

My email address is [protected]@evansville.edu

Hi. I booked a ticket from Incheon to Birmingham

Due to corona virus, I can not travel. So I want to cancel it and get refund

My name is HAEIN KIM

Booking code: LBDZ6S
Booking date: 23/01/2020
Departure: 17/08/2020
Entry: 31/08/2020

I booked a ticket travel from Incheon to Birmingham.

Details as Below

My booking date :23-01-2020
Booking code : LBDZ6S
travel date From Incheon :17st August 2020
Return date :31th August 2020

Due to pandemic I can not travel. I want to cancel my ticket and refund my amount.

How can you not reach a single phone call or email? Currently, I cannot fly to Germany and I have been asking for months. To ask for a refund of my flight ticket.

Reservation code SVAVIG
Reservation number [protected]
Mail address [protected]@naver.com

PLEASE HELP ME

Dear Travelgenio office
The ticket which from Islamabad to Korea at 27. April was canceled by the corona19 virus.
However, there was no message to me from Travelgenio,
I tried several times to ask Travelgenio about the ticket by e-mail
but There was also no answer.
please answer anything.

Han

Booking No. : MFNGHG
Travelgenio Booking No : [protected]
E-mail : [protected]@gmail.com
Tickets Numbers : 157-[protected]~82 (4 tickets)
Departs / Arrives : Islamabad - Seoul

I've already called the counselor to cancel my reservation. I confirmed that the reservation was canceled.
Please send me an email about booking canceled.
Thank you.

Booking code : [protected]
firstname : Hyerin
Lastname : Byeon
Email : [protected]@naver.com

I have sent emails direct and vis Resolver. All I get is an immediate automatic response saying that I have not give a 10 digit reference. I have an 8 digit booking and payment reference ([protected]). I have copied all of your relevant correspondence and details. If this is not resolved, I will pursue by every means possible. It appears that you are simply refusing to engage in any way.

This is Han Seol. I left a review before. Thus TravelGenio asked to send mail to customer.[protected]@travelgenio.com. So I sent e-mail. However, TravelGenio does not read my mail, but only sends an automatic response mail. I want a full refund right away. I am very angry with this kind of work. I booked a flight from Brisbane to Incheon on May 10th. I was unable to use my ticket. My Booking ID is [protected]. And My booking code is WNHNNS. I want a full refund as soon as possible. Send me a refund approval email!

Hello. I am a customer with the reservation code of M6WX57. I have bought a ticket from Vienna to Incheon, but recently was informed by the korean airline that the flight has been rescheduled to Paris to Incheon. Since I may not be able to follow the specific schedule, I would like to cancel my flight altogether and get a 100% refund.

Have a nice day

I requested cancellation on the website, but a few days ago, it was already being requested, so I just waited, but today I couldn't make the request and had to cancel it from the beginning again.
And no reply to the mail.
What am I supposed to do?
Your response is tooooo bad you know?
Give me a full refund as soon as possible

I booked the tickets twice with your company.
But both of them were canceled.
I couldn't get the refund still now.
I sent a lot of mails and tried to call your company. You Never answered
Don't say that send this email customer.[protected]@travelgenio.com
I already sent to it. Why do you have email ? I want direct message about refund.

My booking number is
HLJDYR and DPDHSK
Please refund as soon as possible.

Hi

I have booke a ticket travel from sharjah to chennai. and return from chennai to sharjah.

Details as Below

My booking date :16-02-2020
Booking code : KM6LUG
travel date From sharjah :21st May -2020
Return date :29th may 2020

Due to pandemic I could not travel. I requested travel genio to cancel my ticket and to refund my amount. I got a request number against my cancellation request raised through Travel genio site
My request Number is :3696749
After that no response. I am in a deep financial crisis I need my money back. Friends can anyone please suggest how to contact these travelgenio people above number in india nobody responding also through mail.
Please help somebody to suggest wayout to get my refund either providing responded contact number or through agents in UAE. request help please
My mail ID is :[protected]@rediffmail.com.
Request to travelgenio
Please see plenty of mails saying all are waiting for refund try to understand most people loose their jobs including me. we are helpless please do immediate response. dont send standarad mail saying please write to your customer support like that we have sent plenty of mails but no response please do the needful
Details As below
Booking code: KM6LUG
Date: 16/02/2020

Your flight itinerary: —
Outgoing:
FLIGHT
AI - Air India
21/05/2020
DEPARTURE:
Sharjah, Emiratos Arabes Unidos Sharjah
21/05/2020 00:05
ARRIVAL:
Chennai, India Chennai
21/05/2020 07:25
AIRLINE BOOKING CODE:AI/Z8J1T
BOOKING CONFIRMED,
DURATION: 05:50

BAGGAGE ALLOWANCE:
30 K
STOPS:
-
OPERATED BY:
Air India, AI —

Return flight:
FLIGHT
AI - Air India
21/05/2020
DEPARTURE:
Sharjah, Emiratos Arabes Unidos Sharjah
21/05/2020 00:05
ARRIVAL:
Chennai, India Chennai
21/05/2020 07:25
AIRLINE BOOKING CODE:AI/Z8J1T
BOOKING CONFIRMED,
DURATION:05:50

BAGGAGE ALLOWANCE:
30 K
STOPS:
-
OPERATED BY:
Air India, AI —
FLIGHT
AI - Air India
29/05/2020
DEPARTURE:
Chennai, India Chennai
29/05/2020 18:25
ARRIVAL:
Sharjah, Emiratos Arabes Unidos Sharjah
29/05/2020 23:05
AIRLINE BOOKING CODE:AI/Z8J1T
BOOKING CONFIRMED,
DURATION:06:10

BAGGAGE ALLOWANCE:
30 K
STOPS:
-
OPERATED BY:
Air India, AI — —

E-tickets —
TICKET:098-[protected] venkataraman Nagarajan

Regards
Venkat

I want a FULL-refund.

Booking code : [protected]

I booked a flight ticket at TravelGenio last April, and the flight was cancelled due to Corona.

I've been trying hard to keep you in contact, but they have not received any answers, call!
So I left a review here. Contact me quickly.

Please approve to process the refund as soon as possible.
I've been waiting and contacting for a long time. I can't wait this anymore
Give me my money back: (

I booked tickets home form Travelgenio on the Travel2be website. Yet to receive my booking confirmation and tickets. Have only received an email that my flight is cancelled? Been trying to get in contact but it's virtually impossible unless your flight is departing in the next 72hrs. My question is how am I supposed to get home when I am unemployed and have spent most of my money on an expensive plane ticket that is of no use to me. I am now stranded.

I would like a refund immediately or I will have to go to the local authorities, this company is obviously a scam. There is no excuse to sell plane tickets for flights that don't exist.

No point emailing customer service. I want some direct contact information please. My email is [protected]@gmail.com and my phone number is [protected]. Booking number [protected]. Thank you

I want a FULL-refund.

Booking code : [protected]

I booked a flight ticket at TravelGenio last April, and the flight was cancelled due to Corona.

I've been trying hard to keep you in contact, but they have not received any answers, call!
So I left a review here. Contact me quickly.

Please approve to process the refund AS SOON AS POSSIBLE.
I've been waiting and contacting for a long time. I can't wait this anymore
Give me my money back:(

Booking code : [protected]

I booked a flight ticket on the Travelgenio website last March, and the flight was cancelled due to Corona.
I have tried so many times to contact Travelgenio to get a refund of the flight ticket, but they have not received any answers so far.
So I left a review here a week ago and they gave me an email address. I sent an e-mail to that address, and they sent me a link so I wrote a form on the website through the link, and I have not received any answers since then.
I am under too much stress.
Give me my money back!

Just so you're aware: there is no social media presence for TravelGenio, but there IS a Facebook group dedicated to TravelGenio Victims, with thousands of members since it's creation in November of 2019. That should tell you everything you need to know.

I booked a ticket to Bali through TravelGenio. After Covid-19 shut down borders, I was unable to go on the trip. I attempted to contact TravelGenio via phone and by submitting a ticket online at least 48 hours prior to my scheduled departure date. Things were chaotic, so I didn't expect to hear back immediately. But I NEVER heard from them. So, I waited a month and called back. I was told that my ticket was listed as 'suspended' by the airline itself. So, I called the airline, and the ticket was was 'unlocked'. I called back to TravelGenio and the representative confirmed that my ticket was no longer 'suspended'. However, I was told that I was not eligible for a refund, only a voucher for HALF of my ticket. The agent told me to try and request the refund from the airline itself. So, I called the airline (again) relaying this information and was told that was absolutely not the case, and to request that an agent at TravelGenio should contact them directly to resolve the issue instead of making me do all the work (I agree!). So, I contacted TravelGenio; this time I was told by an agent that they could not contact outside sources and that my ticket was not eligible for refund according to the airlines own regulations--which I know is not true, because the airline plainly states on their website that they are issuing refunds for trips caused by disruptions due to Coronavirus. So, becoming increasingly irritated, I called the airline and BEGGED them to communicate with TravelGenio; the representative was kind enough to write a note indicating that I did indeed qualify for a full refund. I tried to call TravelGenio back, but was left on hold and eventually hung up on twice. So, I called the next day and was told by a representative (who only spoke Portuguese--fortunately, my mother speaks Portuguese) that there was no note! Furthermore, that the ticket is listed as 'suspended', somehow. I asked to speak to a manager twice and was told there was no one for me to speak to. How could that be possible?

For those of you keeping track: 5 phone calls to TravelGenio, 4 phone calls to airline, 2 attempted phone calls, 3 emails, and COUNTLESS hours wasted doing what SHOULD be the responsibility of this company.

This is the ABSOLUTE worst customer service experience I have had to endure. There is no accountability in sight. I will be pursing legal avenues to resolve this issue, I will be contacting Skyscanner, I will be contact media companies to warn as many people as I can, and I will be posting as many complaints as humanly possible.

TravelGenio: hope the money you stole from me is worth the future customers you will lose.