The complaint has been investigated and
resolved to the customer's satisfactionResolved ToysRUs — rewards/returns policies a joke
resolved to the customer's satisfaction
ToysRus has a completely unethical return policy and a decidedly laughable "rewards" program (among other sins). If you use ANY type of "earned" reward certificate or "birthday gift card" on a purchase, part of the sales price of each item you bought is retained by the store if you take ANY item back (EVEN if your remaining purchase still qualified for the FULL value of the certificate/gift card used!
In this "reward" program for customers, they issue the rewards ONLY in $5 increments (and assign different valid beginning/expiration dates(!!!) (so you must purchase more than one item in order to use all your "earned" points if you earned more than $5 in rewards in one time period!) and THEN, if you DO purchase something, do NOT make the mistake of buying more than one item with that reward voucher, OR birthday "gift card" because even if your remaining purchase would STILL qualify for you to use those points or that gift card, part of the value is forfeited for returning even ONE of the items you purchased (if the item was expensive, you lose more money than if the returned item was a cheaper one in the order).
This also applies to "Free gift card with purchase of..." type promotions. We learned the hard way. Buy the promo item in a SEPARATE transaction. If you buy more items, part of the value of the "FREE" gift card with purchase will be deducted from any item returned, EVEN IF that item had NOTHING to do with qualifying for the "Free" gift card!!!
Example: "Free $10 gift card with any $75 or more Lego purchase" (the fact that they overprice ALL their Lego sets every day is a separate issue, addressed below). You purchase not only $80 worth of Lego items, but many other items as well. If you return even one of those "other" (non-Lego) items, part of the "Free" $10 gift card you earned is DEDUCTED from the price of those items in figuring your refund, even though you kept all of the purchase that was required to receive the "free" gift card!!
Class action, anyone?!?
For regular reward voucher or coupon/gift card purchases, Pick ONE item to purchase using the purchase incentive, whatever it may be, and make sure its something you're going to keep, as you will NOT be able to re-use that value if you return that item!
We finally figured out how to play the game. 1) Pick an item as close to the value of the reward certificate or gift card as possible, and buy ONLY that item (making sure its one you'll keep). 2) Quit shopping there.
They also overprice ALL Lego items by 10-20% or more (its always in whole dollars more, to make it difficult for anyone not knowledgeable in Lego pricing (like Grandmas) to notice, so lower-priced sets, (ie. $9.99) can be marked up more percentage-wise(to $11.99) than higher-priced sets ($80 set increased to $90). Any Lego sale they have just brings the prices down to equal normal everyday prices at Target. Just recently they had the $40 (MSRP, normal TRU price: $45) new Harry Potter Hagrid's Hut set (correct MSRP prices on all Lego sets can be verified at Lego.com) on "sale" for...$40! (Wow, what a deal. All Lego at Target is correct MSRP every day of the year, and sometimes they even put them on (real) sale!)
15% or more markup on every Lego, every day? Sending kids a birthday "gift card" and then yanking it back again if they change their mind on one item and you were dumb enough to buy several other items in the same purchase? This experience has only served to cause me to buy (much) LESS from ToysRus, not more. I have in fact recently returned items I would have kept if not for the above experiences, which have made me decide I'd rather buy the same items from another retailer who treats customers fairly.
Burn in flames, ToysRus. I hope your business ethics put you OUT of business. This ISN'T the type of economy in which people enjoy being ripped off!!!
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