Went to the Salem, NH, Town Fair Tire on Friday, Dec. 3rd, 2010 to have 4 new wheels & snow tires mounted on my wife's 2010 Hyundai Santa Fe. Dropped off vehicle around 12:30pm, and was called that it was ready at around 5pm. (Someone, I think the manager Chris, was yelling at the person to STOP! - the person talking was translating for the person in the background and told us to come and get the vehicle - it was ready.) So, my wife and I drove down and after about a 10-minute wait someone named Justin came up to serve us. I asked if the car was ready and he said "I don't know where to begin". I had gone to Town Fair against my better judgment as I have had nothing but problems with them in the past. I bought a set of studded snow tires for my '98 Durango from them. The tires work great; the problem is every time I tell them to rotate them they don't. (4 times in a row now) When I had them do an alignment on it the steering wheel was cut 70 degrees to the left. Chris, the manager told me that my "rear wheels were off". The Durango has a solid rear axle, and has never been in accident, so this statement is impossible. So I took it to Sears (paid another $69.95) and they aligned it perfectly and the guy that did it stated that "Town Fair Tire only adjusts the Toe, nothing else. They are just Toe & Go." To get back to my wife's vehicle - it was not ready because they put the new tires on the old rims and that is the condition it was in when we arrived. I exploded at Justin (raising my voice a little - no profanity involved but everyone in the store knew I was furious), informed him of all the above problems with them with my Durango, and told him to refund my money to my credit card and get us out of there. He did that, and wasn't snide but just very apologetic. He took my anger and refunded our money. The car would not be ready to pick up for another 20 minutes so my wife and I went home. They called that it was ready just as we were heading back. We picked it up and Chris, the manager was there and tried to apologize. I told him I was too angry to speak - and he shouted "OK - have a GREAT evening" with a big sarcastic smile. Furthermore, the vehicle only had 3300 miles on it so we told them NOT to align it. Chris wrote this on the work order. So guess what? They aligned it saying it was "a little off." Now, I have to being it back to Salem Hyundai to be aligned again as they are not competent to do alignments. Furthermore, when I took my impact wrench to re-torque the lug nuts, I found that they had scratched every lug nut well on the vehicle when they had removed the wheels. Now, we have 4 scratched wheels and a mis-aligned vehicle that is going to cost us to repair. My advice would be to go to Tire Warhouse instead, I've had them do work on my F-350 and they were much more competent and did not damage my wheels. I will NEVER use Town Fair Tire again for anything. I wouldn't trust them to screw the lid on a jar of peanut butter. My wife has a very busy job and had to take a day off to do this. Now I have to take a day off to take care of it and wait while they do it right at Tire Warehouse. Town Fair Tire should pay us for the alignment, 4 new wheels and our pay we lose for taking a day off. One of the worst experiences I've ever had at any retailer. (Not to mention that now I must do my winter tire changeover on my Durango myself which TFT is supposed to do free for life - I have a bad back, bursitis in my right shoulder and am on heart medications. That's why I paid someone else to do it - but am now screwed.)
They DO have the low tire prices, but the markups on valve stems and balancing is horrendous.
Free flat repair is NOT free. They have to rebalance the tire @ 5.00 dollars each.
Some of the worst front desk people I've ever encountered.
They NEVER stand behind their, always claiming that it's anything other than their people.
Look @ your invoice CAREFULLY, as they have hidden fees which will up your bill.
I will never go back again
What a HORRIBLE experience! Try any other tire company before even thinking of using Town Fair. It's obvous that management has never even talked about acceptable customer service with the employees. I heard several nasty conversations with other customers (while I wayed for 3 hours when I had been told it would be "quick") and then we all got to hear the employees openly bad mouth the customers that had just left. The list of what I experienced is as follows:
- badly sracthed one of my rims and insisted that I gave it to them like that
- asked me to carry my tires back and forth to my car in the parking lot
- Repeatedly gave me the hard sell on getting an alignment done on my 4 month old car (it's so obvious how they are commissioned)
- The coustomer "lounge" is a bunch of plastic chairs surrounded by the tire inventory to make a "room"
- I swear this happened, they took my credit card info by taking one of those really old credit card slips, that no one has used in years, and RUBBING A PEN OVER THE SLIP WHILE HOLDING MY CARD UNDER IT!
TERRIBLE, TERRIBLE, TERRIBLE - extremely unprofessional
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I left my car most of the day on a Sat. to have a nail in the tire plugged. They changed the tire valve, pumped up the tire and off I went only to have the same tire flat the next day. They are not open on Sundays.
My husband replaced the tire with a spare and I brought in the tire on Monday which was not easy to do after foot surgery. In addition to not plugging the tire, they had taken my special green valve cap (which helps me determine tire pressure) and in fact, did not put any valve cap on at all.
Instead of apologizing for the error and the inconvenience it caused me, they diverted the issue by saying I had the wrong valve cap on my car in the first place. The Toyota people never complained about that and I've had my car serviced by them many times. This was a tactic by Town Fair to take the attention off their mistake.
I never got an apology. They angrily took my tire away to make the repair, but attempted to continue the valve cap argument.
So how did this become my fault and not theirs? Let's see, they did not plug the leak even though they had the car most of the day, they took off the valve cap and lost it, and did not even put on a replacement. Then I had to return on my bad foot with the tire to try a second repair. Excuse me Town Fair, but if you want to keep your customers, you will apologize to them.
I will never purchase tires from Town Fair nor will I ever so much as get a tire plugged by them. There are too many other dealers who actually treat the customer with dignity and kindness.
Please be advised, Town Fair is not the place for you.
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I normally do not take the time to blog a complaint, but after todays (12/18/08) mess I need to tell everyone.
I had a simple flat tire repaired. That was fine, nice job, BUT. I went inside my truck and everything was upside down. One can only assume that the employee was having a bad day and messed the inside of my truck. Employee was looking for the socket to unlock the tire. All compartments where messed up. Center compartment, glove compartment, under the back seat compartments. Items inside the door compartment I found on the back seat floor???
Portable razor was broken, this I leave in the front door compartment, why it was on the back floor one can only tell. I left the razor at the North Haven store. Employees actions uncalled for and unprofessioanl.
I complainted to the manager and showed him the mess. The manager did apologized (accepted), but it seems some new policies need to be enacted. May I suggest that a manager inspect the inside of a vehicle prior to and after any tire is repalced or repaired. A review for employees on how to respect a customers vehicle and please call owner if you can not find socket to unlock tire. A follow up phone call to see if everything was fine.
As a commercial customer I expected better. In this economy it only take one employee to tarnish your name and months to repair it.
My wife went to these jokers for a simple FREE Flat Tire Repair- We bought the tires from them NEW in Dec 07- Have been there 2 times since to fix a slow leaking tire that has been that way since Dec- She went again today (the 3rd time) and got sold into a alignment, rotate, balance, etc for $100- Called manger "ed" and he stated that no the alignment did not cause the slow leak, that the slow leak was now "just two nails and a cracked valve stem" that they couldn't manage to find UNTILL she ponied up $100 bucks- SCAMMERS- BEWARE AND DO NOT SEND YOUR WIFE THERE ALONE
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I brought my car in on Friday January 11,2008 due to my steering wheel shaking when at high speeds. When I spoke to the sales associate I told him that I think that I may need an alignment or a balance in my tires. He stated that they will take a look at it and let me know, but we have a package for $99.00 that will give you a balance, alignment and a tire rotation. So then he came back out after "looking" at my car and says well your tire belt in the right front tire in broken so you will need a new tire as well, you mi swell get two new front tires. So I agreed! The man that had fixed my car brought some paperwork out and presented to tell me that they do not make a balancing kit for my kind of car????
So $250.00 later, I soon discover that my steering wheel is still shaking at high speeds, so I decide to bring the car back to have them take another look. I walked in and was describing what was happening and that I was there on Friday January 11,2008 but problems are still proceeding. When A young man behind the counter said from what he thought so I could not here "she probably took the tires off the car, that's what the problem is" he walks away. So I said well if I wanted to take my tires off the car myself then why would I be bringing it here for you to look at. The men behind the counter did not know what to say. The young man who made this statement came walking back up the the counter, and one of his fellow co-workers said "she heard you" so the young man says "my bad" and I said yes it is!
Anyway they took my car in the back for a second look and when the guy who had worked on my car brought the car out front and he proceeded to tell me that he gave two new free tires in the front wheels, Oh and that my front right tire rim in bent and that is why I have the shaking in my wheel and if I wanted to go to the junk yard to get a rim he would fix it for free!
Well my question is how come I was not told about the rim being bent the first visit, or is it that they bent the rim when they were working on my car? All I know is I would never ever recommend this place to anyone. Whoever runs a business like this should be embarrassed!!!
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