The complaint has been investigated and
resolved to the customer's satisfaction

I have dealt with TNT for over a year.
They have a culture of fraud embeded in the company.
They try through every possible tactit overcharge.
Trying to resolve overcharging is a difficult process.
Plus there service is absolutly appalling .
TNT is just a dishonest company who lie and cheat to there customers, overcharge them and then you have to prove afterwards you have been overcharged and without
retaining documents to prove they have ripped you off it is a big problem to get them to refund you.


  • To
    Tom_Pritchard Dec 31, 2017
    This comment was posted by
    a verified customer
    Verified customer

    They are trying to rip me off as well
    They have invoiced me for some FOC samples from Taiwan clearly marked "samples of no commercial value"
    They say invoice amount is for usd $40 so I have to pay them £30.07! sterling for import duty/vat paid by tnt uk
    They show 0 for the duty? So all vat?
    We have imported regularly for 25 years and have never been in this situation.
    We have a 20ft container ETA 31-12-17 TODAY at Southampton Docks and if we have to readjust to these rates invoice should be USD $2, 926, 500.00 with vat and duty to match or at least £600, 000 sterling. This would be around 100 times the cost or more.
    A loaf of bread would be over £200 by the time purchased in a shop and a small box of screws £800.
    We only paid $58, 812.24 for whole consignment which was invoice amount from our supplier and would normally pay the VAT and Duty invoice from our shipper who makes these payments on our behalf (expected amount around £11, 000 give or take a few hundred pounds dependant on exchange rate used (they all try to give a poor rate including on the freight charges as well)
    They said I personally had opened an A/C with them which I had not done as I had bad experiences when dealing with them as our courier in 1997 ish. The have since said they opened it "on my behalf"
    It is putting strain on my relationship with my supplier who I have dealt with for over 15 years. Most of the Taiwanese manufactures are honourable companies and I am certain this particular one is not involved in this.
    I am trying to find out who I can inform and get confirmation from at HMRC. I have to make sure I will not be charged enormous extra cost for this and retro costs on previous imports which would run in millions, Billions of pounds!!! We are only a very small company and we are only breaking even at this time.
    My supplier and my shipper I have informed as I will not be liable for any costs and if container is stuck or goes back i expect full payment in £ sterling for the full invoice amount I paid 10 days ago (around £45, 000) from supplier.
    It takes over 6 months from placing order to get delivery. This particular order was placed on the 5th June 2017 and we have more in the pipeline.

    Why does HMRC do nothing about these rogue practices? Are TNT too big to be bought to justice?

    I have emailed TNT several times making the situation clear and their liability for delays and returns. I have also let them know that we will no longer except any deliveries form them or any of their subsidiaries either international or domestic by document parcel or pallet.
    I will inform all staff first thing Tuesday morning and get a sign stating we do not accept TNT deliveries. I will let all our suppliers and other companies who deliver to us this as well as asking them to change couriers. We are still bound to get some attempted deliveries which we will refuse.
    Although only a small company we deal with and support a number of larger ones and we will use all our influence to get them to change couriers.

    It would be interesting to hear more ex employees of TNT and how widespread this culture is.

    0 Votes
  • Ha
    Hassan Raza Shah Sep 21, 2017

    please contact me if you are UK based - I am preparing a case against TNT UK - I am using litigation experts to expose the deep rooted systematic abuse of powers within the TNT organization. There is a potential for class action law suit if I can find 5 companies that can testify... please note there will no cost incurred on your part, just your story. my number is [protected] - these gang style courier companies need to pay the price for destroying small businesses,

    0 Votes
  • Ri
    Richard Guitars May 11, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I am currently pursuing a claim for massive overcharging and have had all the same problems with TNT over the years. I feel a fool to have let them string me out this long. I was being charged a dead weight which for my guitars ( was £10. I have recently realised I have been paying a MINIMUM of £25 but an average of around £35 for most of my deliveries. I have also found a guitar that I was charged £130 for as it was "manually keyed in incorrectly" stating it was 250 kilos - yet nothing flagged up by their stafff.

    TNT is a fraud - Someome within TNT has said they will "try" to get £1000 back but I am not hopeful as no claim previously has been paid - and yes, they make every procedure a nightmare in the hope you give up.

    0 Votes
  • Jo
    john222 Jul 21, 2011

    TNT is a Fraud in Australia as well. You will be better off without TNT Couriers
    The similar thing happened to me in Sydney
    I had an account with TNT in Sydney . It was a home business account. For years i paid all their bills. In the beginning it looked all right as I never realised they are cheating me with hidden penalties. They hit their customers with various hidden fees and charges .Such as I was never told that i would be paying $5 minimum for additional for each small or big parcel, if picked up from my street address . And then if the parcel is getting delivered to me the same thing will apply meaning additional fees $5 or $6 each time. In Addition TNT will charge me higher price for all parcels ( nearly double or more which other competitors are charging )
    Plus they don’t stop here. After charging penalties for home business, then TNT will charge additional fee of $12to $15 if they came to deliver and no one was hone. Although you have told in writing to drop the parcels at door irrespective if someone is there or not.
    Not to mention The TNT Staff is intentionally deceitful that they will never disclose these charges when you are booking a parcel they will hide these hidden deceitful penalties when you are making any bookings. And TNT will never give a pick up or delivery time
    The interstate ordinary overnight 20 Kg parcel which TNT charges $70-$80 will be charged $20 to $30 by most other Couriers like Couriers or or

    0 Votes

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