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T-Mobile USA

T-Mobile USA review: ipad

R
Author of the review
12:41 am UTC
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I went into a tmobile location trying to get an Ipad for work business. I am not sure who came up to me, but he seemed like he knew what they were talking about and friendly enough to be able to get what I needed taken care of. It might have been rushed on their end and seemed not complete when I left. Not sure if it was a training issue or just a careless get them in and out mentality. Well I was given an I pad and a samsung tablet and seemed like a very good deal. I was curious of how I pay t mobile for the service and the tablet and was super confused about the monthly bill, I guess it was pay as I go, but I needed and wanted to be on a plan not paying for an Ipad with no service. Now I am on the hook for 1000 and they already sent it to collections. Tmobile please train your sales reps a little better and have them not treat us like cattle that need to be slaughtered. It was an awful experience and I will be not choosing T mobile as a carier going forward. When they bought sprint they got too big for their britches. I guess every company is like this now though and I should just expect it.

Claimed loss: $798 and Collections credit

Desired outcome: Train your folks better, Give me a reasonable plan and let me pay for my device with my plan. pretty basic

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