T.J. Maxxemployee service

Q Jul 08, 2018 Review updated:

We were at checkout and the person that was ringing us up was really rude. There was an item that had no price and so she rang it up for 12.99 and clearly it was not that expensive so I asked her to look it up in the system. The lady snapped at me and said, "Well, I've been working here long enough to know how much it is!" She ranted at me and then I asked her to please look it up and she made a fuss and left. And when she came back she rang it up and it was 7.99. She did not make eye contact after that nor did she say that she was sorry! Her name was Teresa and it was at the Albany, GA TJ max.

Responses

  • An
    Annoyedworker Dec 21, 2018

    Maria the manager at the tj maxx In nanuet ny is very rude/disrespectful I am an employee & I cannot take her [censored] anymore I haven’t done anythin rude to her I always did my best to avoid & ignore her rudeness I thought I was the only one dealin with that to find out co workers have experienced her disrespect & has even witnessed when it has happened to me she even jacks up my hours & every time people find out she is the closin manager or even there there’s a bunch of call outs & sour attitudes because they’re upset every time a holiday lands on a day i normally work she intentionally takes me off when the other manager did the schedule she would leave me on or ask if I’d like to work to get time & half I wish the manager was not transferred but she was transferred due to the fact she was promoted since she was such a great manager we all loved her & her name is Gina isneria

    -1 Votes
  • Pi
    PigletB Jan 02, 2019

    I was at the TJ Maxx on Richmond Ave. in Houston, TX on December 30, 2018 to make a return. The cashier named Miriam looked at my receipt and immediately said, "you can't return these since you received 50% off." I have been a loyal customer at TJ Maxx and have made many purchases but have never heard of final sales for holiday items that was marked 50% off. I told Miriam that no one informed me of a final sale and there was no indication at the store that holiday items were final sales. She insisted with a nasty attitude that I could not return the items because I got 50% off so I requested for the manager. The manager confirmed with her that I had a receipt and the items had price tags attached. She told her then there was not an issue to accept the return. Miriam seemed dissatisfied with the response and reconfirmed with her manager about her "made up" final sale policy. Without apologizing for her mistake she proceeded to process the return. During the transaction the credit card machine was not functioning properly so I had to remove my credit card a few times. Miriam, instead of asking the customer politely, she said with her attitude, "waiting on you to insert your credit card." At this time, I had enough of her attitude so I said, "as a customer service rep you could have said it in a nicer way." It is unfortunate that Miriam didn't have the personality and proper training to perform her basic duty. I hope TJ Maxx would take this comment seriously and take necessary actions.

    1 Votes
  • Ya
    yas2020 Aug 30, 2019

    Treating like crimInal
    I was at tj max Olney, and return the coat over from 9 months, The lady Customer service name Chu Chu, refused to return it, even with the rcipt and all tags on, i know the policy is if the tags on you can ask for retuen, but she treat me like some crimninal and first she asked me recipt which was provided, then she trying to ask if tag should be in the collar, then she was trying to show me that her computer was not accepting it because she was accepting from recieptand i asked her to do from TJ max tags on, but she refused...she just was not following the store policy, she has some personal thing going on, i think evry employee worjk under store policies and proceedure, and if the tags on, they return if product is unused and same as it were bought it...I will not go to this store any more

    0 Votes

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