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Customer Service

+41 329 333 111 (Switzerland)
+1 866 462 0050 (United States)
+1 416 703 1667 (Toronto, Canada)
+1 514 447 3074 (Montreal, Canada)
+44 845 899 0100 (United Kingdom)
+61 388 443 300 (Australia)
+43 19 818 538 (Austria)
+32 25 583 843 (Belgium)
+31 402 199 939 (Netherlands)
+852 25 189 792 (Hong Kong)
+65 65 133 800 (Singapore)
+66 26 100 200 (Thailand)
Chemin des Tourelles 17
Le Locle
Switzerland - 2400
Canada
  • 555 Richmond Street West, M5V 3B1 Toronto, Canada
  • 1239 Rue de la Montagne, H3G 1Z2 Montreal, Canada
The United Kingdom
Building 1000, The Royals Business Park, London, E12QU6 

Australia
Level 2, 3146 Glen Iris / Victoria, Australia

Austria
Donau-City-Strasse 11, 1220 Wien

Belgium
Chaussée De Mons 1424, 1070 Bruxelles

France
Tissot-Boutique en ligne 112, avenue Kleber, 75116 Paris Cedex

Germany
E-Commerce, Division Tissot, Frankfurter Strasse 20, 65760 Eschborn

Italy
Via Washington, 70, 20146 Milano

The Netherlands
Kennedyplein 8 - 5611 ZS Eindhoven

Poland
Ul. Marynarska 15, 02-674 Warszawa, Poland

Russia
2nd Syromyatnichesky per., 1, 105120 Moscow, Russia

Hong Kong
8/F, Kerry Centre,683 King's Road, Quarry Bay, Hong Kong

Japan
  • 1F, Yusei-fukushi Bldg, 550-0014 Osaka, Japan
  • Nicolas G Hayek Center, Chuo-Ku, 104-8188 Tokyo, Japan
  • 3F, Montoru Bldg, 5-4-5, Sakae, Naka-ku, 460-0008 Nagoya, Aichi, Japan
  • 4F, Tenjin Rinden Bldg, 3-14-31, Tenjin, Chuo-ku, 810-0001 Fukuoka, Japan
  • 5F, Sasseki Bldg, 3-8, Minami 1-jo-Nishi, Chuo-Ku, 060-0061 Sapporo, Hokkaido, Japan
Singapore
1 Harbourfront Avenue, 98632 Singapore

Taiwan
7 segment No. 8115, 15th Floor, Civic Boulevard Nangang District, Taipei, Taiwan

Thailand
Ground Floor, M. Thai Tower, All Seasons Place, 10330 Bangkok, Thailand

Brazil
Av. Brigadeiro Faria Lima, 1656 - 2º andar - Cj. A; Pinheiros - São Paulo - SP, Brazil

Complaints & Reviews

watches delaying

I´m very upset with the brand of Watches Tissot.
I bought this watch in May 2010 and it is already presenting problems.
I have never had one watches of so prestigious brand. All of my previous wachtes was from brand much more cheapier and I never had any problem with those, however the first experience with Tissot was terrible.
I have the wacth for less than 3 years and it is not work properly anymore.
The watch is delaying 20 minutes per week and I send it to a technical assistance here in Brazil and they told me that to fix it the price would be R$ 550 wich is USD 275. It´s ridiculous since the price of a new one is USD 364.
I honestly will wait for a solution of Tissot.
Thanks
Victor

  • Vi
    Victor Carlos Gottschald Junior Feb 07, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I´m very upset with the brand of Watches Tissot.
    I have never had one watches of so prestigious brand. All of my previous wachtes was from brand much more cheapier and I never had any problem with those, however the first experience with Tissot was terrible.
    I have the wacth for less than 3 years and it is not work properly anymore.
    The watch is delaying 20 minutes per week and I send it to a technical assistance here in Brazil and they told me that to fix it the price would be R$ 550 wich is USD 275. It´s ridiculous since the price of a new one is USD 364.
    I honestly will wait for a solution of Tissot.
    Thanks
    Victor

    0 Votes
  • Mo
    Mohammed nader Jan 03, 2014
    This comment was posted by
    a verified customer
    Verified customer

    exactly as what happened with me.

    0 Votes
  • Pa
    Patrick Foo Dec 27, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I have just brought this automatic watches from Switzerland in Octocber 2015 and found out that my watches keep losing time after awhile. Even though I recharge the battery purposely everyday before I sleep(shake and twist the crown) but the problem keep happening. Is it possible to exchange a new one or can I get warranty services for this problem?

    0 Votes

one stop working, anther mirror broken

My boyfriend went to Workington, UK for training. When he visisted a Tissot shop in York, he bought one male watch and one female watch which he thought looked nice. The melodrama came shortly. The male watch stopped working just several days later. At first, the shop didn't agree to change it for a new one. Then considering my boyfriend was going to leave UK soon and couldn't wait for it to be repaired, it finally agreed to change it for a new one. Then my BF travel more than 3 hours to York at his own expense, which we were glad to accept because anyway we wanted to have a working watch ASAP.
But the story didn't end here. Remember we still got a female watch, which he intended to give to me when he returned to China. What exasperated me most is that the mirror surface of that watch which was for me went broken by itself. When he aboarded the flight, the worn his own on the left wrist and mine on his right wrist. When he got off plane in Dubai, he found the mirror of my watch was broken. Broken! Can you believe that? How came? Because air pressure or temperature? Anyway, it was not an acceptable reason for it to break so easily and unexpectedly. It is still in warranty period, but the maintenance guy still charged us a lot.
I am angry with my BF because his gift brought me not happiness but irritation. I know it's not his fault, but I still cannot help but be angry. I won't buy another Tissot anymore in the rest of life. And I will try my best to talk people out of the idea of buying one.

  • Mo
    Mohammed nader Jan 03, 2014
    This comment was posted by
    a verified customer
    Verified customer

    completely agree, as i had a different problems, but i agree i would not buy Tissot any more in my life and i will advice it to everyone and everywhere.

    0 Votes

watch loses time

I received a lovely 30th birthday present from my parents, a tissot watch that costs almost $1k. 2 years later the hand timepiece loses time (digital is ok). I figure it is the battery. Change that, still the same problem. I send it to swatch for repairs and they do something ($200 later). A couple of months later the same issue reappears. I send it back again. They keep it for a week, run some tests and send it back to me saying it is fine. This has happened about 10 times now. Each time they have it they keep it for 1-4 weeks, don't do anything and send it back. Every time it gets back to me it lasts anywhere from 2 days to 2.5 months before the same problem reoccurs. This has gone on for almost 18 months! I have given up, completely over the whole process. Won't be buying a tissot watch ever again, completely dodgy.

  • Us
    user1764276 Nov 23, 2017

    I also have the same issue with tissot watch, not one, but I have the same issue with both my watches., hopeless brand for the price. Never buy tissot again

    0 Votes
  • Si
    Silence99 Aug 11, 2018

    I have a beautiful men's Tissot watch purched approximately 6 years ago. Your problem is identical to mine. It loses time, 10 minutes at a time, sometimes more. It abruptly stops working. The jeweler where I purchased it has kept it for 1 week to as long as a month on about 5 different occasions - no long term success. I shipped to one of the two national service centers 11 months ago. After a nearly $200 repair, it worked well (no explanation regarding the nature of malfunction, just that a malfunction was noted). Yesterday, it lost 10 minutes. I am told that the second hand "jumps" 4 seconds at battery depletion - this is not seen, rather, it is losing time much like it did before ceasing to work at all. While I believe it may still be under warranty from the repair nearly one year ago, I have spent more on repairing and maintaining this watch than the original price. I am sorry to say I will likely never purchase or recommend purchase of another Tissot timepiece, despite the beauty and elegance of my time piece.

    2 Votes
  • El
    elmar mammadov Mar 15, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Same problem, my men's Tissot watch looses time, I'm so dissappointed with this aqcuisition. After reading all posts above, I don't want to spend even a penny for repairs and never buy this watch again.

    0 Votes

golden plate change colour

I've purchased an tissot hour model T043.210.22.058 from BTC shop in the City Star Mall Nasr city and after about six months it began the Golden plated change its color went to BTC shop to check he said he doesn't has maintenance and we have to go to the branch of Abbas El Akkad nasr city and when going there they confirmed that color really changed and it's my right to replace but the problem is that Model is not available now i offered to pay the difference and take other model said they should ask first for original Model and then respond to date
my email [protected]@hotmail.com

company won't repair their watches

I bought a Tissot T-Touch watch in 2005. I paid $1150 for it. In 2007 and 2008 it stopped working correctly and needed repair. It cost about $100 each time. In 2012 the watch again stopped working correctly (touch sensors stopped working) but this time Tissot say they are not repairing these watches anymore, but just want to sell me another watch at an inflated "discount". My point is that just 7 years after selling me an fairly expensive watch this company are no longer supporting their recent models and have a costly exchange program which just means you're paying even more money for a watch model with a history of problems. After many conversations with this company, I said "No thanks. I'm not going to support a company that doesn't support its existing customers". My only solution now for my broken, irreparable TI SSOT is to TOSS IT in the bottom drawer.

  • Go
    gopakumargr Aug 26, 2012

    hi i am gopakumar from Saudi arabia my ambition to to by a tissot watch and i bought it 3 months back model T049417 cost 1260 sr
    but two days back it has complaint it became slow what will i do i am an average financial man please find a solution my mob no is 00966-536282101

    0 Votes
  • Go
    Godwin Austen Aug 27, 2012
    This comment was posted by
    a verified customer
    Verified customer

    If your watch is only 3 months old it should be covered by its original warranty (which is presumably 12 months?).

    Saudi Arabia should have a Swatch Group service centre. If not, send it to Switzerland. Customer Service in Switzerland is <[email protected]>. If you don't have any luck with them contact the company president Francois Thiebaud <[email protected]>.

    Just be advised that my (and others after reading these blogs) experience of this company's customer service is poor. A straight forward warranty claim, however, should not be a problem.

    0 Votes

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watch

On a business trip to Zurich, I decided to "upgrade" to a Tissot watch. I bought the watch in February and in May the stem completely pulled out of the watch while I was adjusting the time for a change of time zones. Really I am no gorilla! I excerted no more force than I had adjusting time many times before, since the watch gained about a minute a day from the first day I bought it. When I sent it to Tissot for repair, they claimed the watch must have been in an accident, describing it as having scratches and dents in addition to the problem I sent it to them to repair. As I had actually treasured the watch in the 3 months I had owned it, I had to assume the description was fabricated, or the "scratches and dents" were invisible to the naked eye and present when I purchased the watch. Either way, they used the claim that it had been in an accident as a pretext for stating the repair would not be covered by the warranty, and I would have to pay to get it repaired. I have reluctantly agreed to pay, but after this experience I would never buy another Tissot. I wish I had done some research before rather tha after buying the watch. In all my years of owning watches, I have never had such a major mechanical failure, let alone a watch that failed within 3 months. And at the price they charged for the watch, I would expect the warranty to have some meaning and value. Apparently not. Stay clear of Tissot!!!
Steve

failure of product & unsatisfactory of customer service

i bought a Tissot watch costs 370 US D with a 2 years warranty, it worked for 2 years and 2 months only, i thought its the battery, i changed it at the agent shop where i bought it, 5 minutes later it stopped again, i realized that its not a battery problem, i asked them to do the service, they replied to me that it will cost 160 US D (44 % of its original price). i refused and sent a complaint to the manufacturer and with cold blood they answered me that this is normal and they cant force the agent on the service prices, and that shortly i will be contacted by the service manager in the country i live in. so far nothing happened after 1 year passed.
finally i advise any body intended to buy a Tissot watch to go to another brand and check about the complaints on the Internet.

  • Af
    AFSHIN Nov 06, 2012

    Dubai
    Bought a Tissot watch in Zurich several months back for more than 1000 USD. Soon realized that the short and long hands don't agree. This laughable manufacturing default must be so common in Tissot watches that they have a special in-built function for re-adjusting the hands (called "synchronization"). Only in my case, I had to do it once a week or more often. Since the watch is under guarantee, sent it to Dubai official service center. Not only they did not repair it (despite telling me the opposite when I got the watch back after two weeks), but they decided to give a metal polish to my titanium watch which has permanently ruined it by creating virtually hundreds of deep scratches all over the body and the bracelet. I am guessing this is standard practice for stainless steel watches, and they did not realize that this one is in titanium. I wrote to the Tissot customer service in Switzerland to complain, and was royally ignored. Before this I had a Casio with virtually the same functions and it had cost me 10 times less. It is still working after close to 20 years. How stupid of me to think that Swiss Made and expensive mean higher quality. It doesn't--at least not with Tissot.

    0 Votes
  • Mo
    Mohammed nader Jan 03, 2014
    This comment was posted by
    a verified customer
    Verified customer

    HERE ARE MY EMAILS TO TISSOT'S CUSTOMER SERVICES AND THERE REPLIES TO IT:
    To Tissot Customer Services
    Today at 2:36 AM
    Dear sir,
    after all that time i left the watch in the drawer waiting for your promises as you can see in your previous mail, and i forgot it temporarily and had been busy, but i saw the watch again and i felt the same sadness again as it was yesterday.
    I assume that you do not care despite the fact that you called CUSTOMER CARE.
    I AM BUILDING A COMMUNITY OF COMPLAINANTS ABOUT TISSOT.
    IF YOU DO NOT CARE OTHERS WILL CARE.
    THANKS FOR YOUR FAKE HELP.

    Mohammed Nader Galal
    tel: 0097433401690
    Doha-Qatar


    On Friday, November 18, 2011 9:47 PM, Mohamed Nader <[email protected]> wrote:
    thank you for your reply, but i was expecting more than an email!!!
    and it seems that you don't understand that it is not the customer service problem only, its about tissot quality also, it is a watch for 2 years only, so we should say that if you pay for tissot watches is like you through money in trash.
    i'm really regret that i was believing in tissot, now on i wont believe and i will advice to everybody about that.


    From: Tissot Customer Services <[email protected]>
    To: "[email protected]" <[email protected]>
    Sent: Wednesday, October 12, 2011 8:38 AM
    Subject: RE: Tissot Contact [Qatar]

    Dear Sir,

    Thank you for your e-mail, and for being a valued Tissot consumer.

    We sincerely regret the inconvenience you have with your timepiece and we have taken good note of your feedback.

    According to the repair price established by the retailer we kindly inform you that we do not have the right legally to influence them. As we care of customer's satisfaction and in order to investigate on this issue we are contacting the customer service manager in Qatar.

    Please kindly bear with us and you shall be contacted.

    Yours sincerely,


    TISSOT SA
    World customer service

    -----Message d'origine-----
    De : [email protected] [mailto:[email protected]]
    Envoyé : mardi, 11. octobre 2011 15:53
    À : Tissot Mailbox
    Objet : Tissot Contact [Qatar]


    <!-- pages/TM_clientemail_txt.html -->
    ===============================================================================
    > EMail from Tissot User's manual Website, www.tissot.ch
    ===============================================================================

    DATE : October 11, 2011, 3:53 pm
    -------------------------------------------------------------------------------
    Customer Service


    Sender information:
    -------------------

    NAME : Galal Mohammed Nader
    EMAIL : [email protected]
    PHONE : +97455790799
    ADDR :
    ZIP :
    CITY : Doha
    COUNTRY : Qatar

    TO:


    i have a Tissot watch (serial no. at the back: P862/962 and QKM-BC-2361) purchased on March 2009 and stopped working in May 2011, i gave back to the outlet where i purchased from (chrono fashion) for service and they requested an amount of 580QR while i purchased the watch with 1350QR (43% of the original price).

    Do i have to buy a watch from a famous brand manufacturer and after two years i pay 43% of the original price!?

    Please clarify about that issue and reply to me about the followin action that i have to take.

    your future cooperation are appriciated,

    Mohammed Nader Galal


    ===============================================================================
    TISSOT S.A. (c)2008-2009

    0 Votes
  • Mo
    Mohammed nader Jan 04, 2014
    This comment was posted by
    a verified customer
    Verified customer

    THIS IS THE EMAILS HISTORY RELEVANT TO THE ABOVE COMPLAINT:
    Dear sir,
    after all that time i left the watch in the drawer waiting for your promises as you can see in your previous mail, and i forgot it temporarily and had been busy, but i saw the watch again and i felt the same sadness again as it was yesterday.
    I assume that you do not care despite the fact that you called CUSTOMER CARE.
    I AM BUILDING A COMMUNITY OF COMPLAINANTS ABOUT TISSOT.
    IF YOU DO NOT CARE OTHERS WILL CARE.
    THANKS FOR YOUR FAKE HELP.

    Mohammed Nader Galal
    tel: 0097433401690
    Doha-Qatar


    On Friday, November 18, 2011 9:47 PM, Mohamed Nader <[email protected]> wrote:
    thank you for your reply, but i was expecting more than an email!!!
    and it seems that you don't understand that it is not the customer service problem only, its about tissot quality also, it is a watch for 2 years only, so we should say that if you pay for tissot watches is like you through money in trash.
    i'm really regret that i was believing in tissot, now on i wont believe and i will advice to everybody about that.

    From: Tissot Customer Services <[email protected]>
    To: "[email protected]" <[email protected]>
    Sent: Wednesday, October 12, 2011 8:38 AM
    Subject: RE: Tissot Contact [Qatar]

    Dear Sir,

    Thank you for your e-mail, and for being a valued Tissot consumer.

    We sincerely regret the inconvenience you have with your timepiece and we have taken good note of your feedback.

    According to the repair price established by the retailer we kindly inform you that we do not have the right legally to influence them. As we care of customer's satisfaction and in order to investigate on this issue we are contacting the customer service manager in Qatar.

    Please kindly bear with us and you shall be contacted.

    Yours sincerely,
    TISSOT SA
    World customer service

    0 Votes

watch stopping from day 1

I bought a new Tissot watch (le locle) from the Tissot boutique in mid valley mega mall. It's an automatic watch and is supposed to run without a battery. Somehow it stopped on day 2 after purchase. I took the watch the shop where I bought it and they are now refusing to replace it citing warranty clauses. They have sent it to the service center and will keep it for a week and repair it. This particular shop has cunning salesmen who become extremely rude after you have made a purchase...will not recommend this place or Tissot watches to anyone...any body from Tissot listening...

  • Pa
    Pankaj Sinha Feb 03, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Moreover, the same watch is available 20 percent cheaper on the Tissot website with free shipping...so it seems that the Tissot boutique in mid valley mega mall, Kuala Lumpur is not fair in terms of pricing.

    0 Votes

not working

I bought a TISSOT Touch watch, which has been giving me trouble since day one. It was replaced once but still the issue is not solved. Now they are askng me to pay 50% cost for a new watch, which is offered in exchange. Please see below the body of the last email correspondence with the Company.

Hi Joseph,

Again you are not addressing the issue but repeating what has been stated before by your central service centre.

The repair charge quoted is not the issue but the repair that was to be carried out on the watch. The charges can be different but the repair to be done cannot change from one service centre to another.
Your service centre in ‘Dubai Rivoli Group’ have clearly stated in their email dated 9th Nov 2010 that repair work to be done on the watch is (after having diagnosed the problem):
Replacement of the Movement AED 490/-
Replacement of Battery AED 0
Replacement of Glass AED 300/-
-----------
Total AED 790/-
______
While your Service Centre in Pune, C.T. Pandale & Sons, informed my son that the watch is not working since the negative contacts of the watch is broken and that the watch can only be replaced at 50% cost. They refused to put anything is writing. I do not know the reason.
So your argument that the price can vary since you do not have a global pricelist is not valid.

Now coming back to your argument that the watch is 7 years old is also not valid since you had replaced the watch in 2006. No Company would replace a watch until and unless it is a manufacturing defect which was admitted by you vide your email dated 26th Oct 2006 stating that the watch has developed similar problems in few instances before. I had asked the question what if the replacement watch developed the same problem vide my email dated 13th Nov 2006 when the watch was replaced and now in reality this has happened.
Additionally vide your email dated 4th Oct 2011 and email from your Central Service Centre (Marie-France.Mercier) states that the new T-Touch II is a new tactile watch with a similar design to the original T-Touch and Marie-France further confirms that the T-Touch II has a new design movement (which is a new technology) and I can be confident that I would not encounter the failures as in the previous model vide her email dated 6th Oct 2011.
This is a clear admission that there was a design problem in the older version which was causing the problem.
These are valid enough reasons for me to take the issue to the consumer forum with my grievance.

I would like you to put all your offers, including the special price option in writing, since I have lost faith in TISSOT now with your approach. I was happy in 2006 when you admitted that there is a problem and replaced the watch but now everybody is trying to dodge the real issue and coming out with options which is not acceptable to me. As stated before, we do not buy a watch which works only for a couple of months and that to an expensive watch.

I will first take this case to the consumer forum and take legal opinion, before I decide on the next course of action.

I am going to create an account on popular websites like facebook, twitter etc and all other possible means to gather all other users and collectively fight out this issue, if I do not get justice.

Kind regards
Prem Kumar

  • Pe
    penpa Nov 10, 2011
    This comment was posted by
    a verified customer
    Verified customer

    tissot watch is worse watch ever. people are buying a things which is brand for what? for quality only. and the quality of watch is really really horrible. i suggest to all of my friend not to buy tissot watch.

    0 Votes
  • Pr
    pradeep premkumar Aug 28, 2012

    i also had the same problem with tissot company abudhabi.

    0 Votes
  • Sh
    shahnawaz zaheer Feb 02, 2014
    This comment was posted by
    a verified customer
    Verified customer

    i given my watch T2N218 timex perpetual calender to rivoli customer care for repair just top of the mirror broken they took long time but changed not original rivoli promise original will change and one more thing is after repair my watch time is not showing properly i dont know what they did R&D i want reply.

    0 Votes
  • Ja
    Jack Mathews Aug 03, 2014

    i had the same problem too with hour choice dubai. Took more than 3 weeks & at last they gave me the watch. Now the TISSOT watch will work continuous for 3 hours then stops. we have to pull the crown and fix again which will run for next 2 hours. When i went back to hour choice, they removed the crown & fixed - THEY SAID - Here you go.. Its working now.. simple things you see... So annoyed with their response.
    Never Will i buy TISSOT again.. OR Hour choice again...

    0 Votes
  • Mi
    Milana223366 Sep 21, 2014

    Stupid company
    Management is not intelligent
    Only negative feelings

    0 Votes

watches and service are garbage

Tissot is the worst brand on the planet, it is total garbage. The company is owned by swatch group which is even more useless, they are well known for treating their customers with contempt, and their high levels of incompetence. I bought a Tssot T touch and tried to have the battery replace when it was only just out of warranty, the criminals who work there told me that it would cost $450 because it needed new parts which are no longer in production only two years after the watch was released, and as an alternative they want to keep my watch which now no longer works and sell me a new one of their ch0ice for a slightly discounted price from full RRP. This company is filth and the people who work there are ###.

  • Mo
    Mohammed nader Jan 03, 2014
    This comment was posted by
    a verified customer
    Verified customer

    completely agree, as i had a different problems, but i agree i would not buy Tissot any more in my life and i will advice it to everyone and everywhere. and i am gathering a community to aware others about Tissot

    0 Votes

ridiculous pricing on repairs

I bought a Tissot watch roughly two and a half to three years ago.
The value of the watch was R6000.00.
Roughly a month ago, the mode button would stay stuck in when pressed causing the functionality of the other three buttons not to work. After a while, the 'stuck' button would release itself and the watch would be fine until the same button was pressed again.
I decided to send the watch in for repairs thinking that it would be a simple fix.
I just received a quotation from Swatch Group of R3 825.00! I phoned the Swatch Group and queried the price. Marlene Sunker, the manager, told me that I needed the watch casing replacing as well as a full service.
After pointing out that the casing had nothing to do with the functionality of the faulty button, she replied that it was an option for me and that I did not have to take it! She said the reason why the casing was on the quote was due to dents on the rear side of the titanium case. I have never seen any dents on the rear side of the TITANIUM watch. Not taking the casing would knock off R1500.
That leaves me with a bill of R2250.00 to repair one button that occasionally sticks.
Is this legal?

  • Am
    Amanda Jones May 05, 2009

    I just spoke with a Tissot repair representative who said that they would not honor the 2 year warranty because we bought the watch on-line thru AAFES - the military webstore. Their company voids any warranties of watches that are bought on-line.

    0 Votes
  • Sr
    Sreejithcheeroth Jul 30, 2013

    I purchaised a tissot watch from Dubai, for changing battery I approach a watch deler, he showed me that the machine is plastic...I had the purchase bill with me, , I don't know what to do. I don't know where can I check the watch it for further advice .

    0 Votes
  • Mo
    Mohammed nader Jan 03, 2014
    This comment was posted by
    a verified customer
    Verified customer

    completely agree, as i had a nearly similar problems, i would not buy Tissot any more in my life and i will advice it to everyone and everywhere. and i am gathering a community to aware others about Tissot

    0 Votes
  • Ar
    ArshadP Sep 09, 2014

    It seems steep given I dropped my TAG and cracked the glass, and then had moisture get into the watch, the total repair for a mess up was R2500.00 for the glass and servicing the watch, as for the optional extras like the hands and dial, that totalled another R1, 500.00, but it was clearly spelled out to me.

    I also had another TAG with a sticky button on the chronograph, to fix plus a service was R1, 700.00 and if the case needed refurbishment another R800 (which I didn't take as I am always knocking it, or my wife is dropping it).

    0 Votes
  • Th
    The watch workshop Apr 07, 2015

    I being a watchmaker myself dealing with repairs must agree that these agent's have lost the plot. All of these should have been very simply repairs but I deal with these people every day and they are very exspensive for no valid reason.
    just my 2 cents worth
    Bobby

    0 Votes

watch repair cost

In April 2008 I bought a mens Tissot T-Touch from a local jewellry store for $Cdn 500. In January 2011 the...

repairs within and after warranty period - quality issues

I had bought a Tissot- Chrono Quartz watch from World Time, Andheri West on 1/12/2007 at Rs. 15695/-. Within 4 months the watched stopped and had to be sent to the shop. After 3 days, the same was returned and I was advised that there was a battery issue which has been resolved. Again in December, 2008, the watch stopped working and had to be sent to the company by the shop. After around 20 days, the watch was given back duly repaired and I was advised that there was a hands and maintainence issue which has been resolved. As it was under warranty, I was not charged anything and as such I did not bother much. Now again in April, 2011, the watch has stopped working and I diagonised as Hands + Maintainence issue and I have been given an estimate of Rs. 5348/-. This is too steep a cost and that too for a recurring problem. Tissot quality is not what it used to be, I assume.

  • Mo
    Mohammed nader Jan 03, 2014
    This comment was posted by
    a verified customer
    Verified customer

    completely agree, as i had a different problems, but i agree i would not buy Tissot any more in my life and i will advice it to everyone and everywhere. and i am gathering a community to aware others about Tissot

    0 Votes

stops frequently

I have got Tissot PR50 having a barcode [protected] since last 5 years and no problem till now but since few months it is not working properly and stops frequently about 4 to 5 times in a day. I visited to Limton Watch Co. in Karachi to check my watch, They go through with it and told me it is having some prob. in there small gears, thats some of them broken from the middle so its stops several times in a day. I am not at all statisfied with answer and i want a proper justification for this issue. Please consider my complaint on priority. Even i have one PR 50 Automatic thats working great and looks nice on my hand.

stops frequently

bad watch & bad after sales service

useless watch
Complaint Rating:
Company information:
Tissot
Iran

I purchased a Tissot PR50 watch for 1, 300 ringgit a year ago. Exactly a year after, my automatic watch stop ticking and so I sent it for repair at Tissot shop in Mid Valley. To my horror, not only they are rude, the sales person actually told me to send my watch to their service centre myself, and he continue by saying, if they were to send it in for me, the repair will actually takes about 3-4 months!!!
How ridiculous this is? How can a prestige brand like Tissot advertised that it has the best watches when their products can only work for 1 year. I don't know which is worst, their bad after sales service or the bad watch.

  • Sg
    SG-Adrian Oct 19, 2011

    I have similar watch model (PR 50 moonphase), and after 3 years it's broken exactly the button for adjusting the moonphase. This is disappointing quality. Such watch does not not worth the money.

    1 Votes
  • Br
    Brendon Fahl Jan 21, 2013

    I have a T-touch since 2010 and it ha been presenting failures since the day I bought, I thought it was a serious company... ridiculous...

    0 Votes

expensive battery

I have a Tissot Touch and after a number of years it needed a new battery so I sent it to the service centre in UK, all it needed was a new battery but they quoted £102 including postage back, this is for changing the battery and a service. I agreed because this is not a cheap watch. It came back and the battery worked for about 3 months !!! I managed to open the watch myself and change the battery, £1.99 for 5 from Ebay, took me about 10 minutes to do it. My conclusion, Tissot service in Uk is a scam centre. I will go for cheaper watches like Casio next time. Don't buy Tissot watches.

a repair bill

This is a warning to all owners of Tissot Touch Wrist watches
I have a Tissot Touch wrist watch, which I love (or maybe used love), and which is perhaps 4 years old. It cost the better part of £500. It has had continuing synchronisation problems (analogue hand display to digital read out) and eventually the retailer who supplied it said it was more serious and had to go back to Tissot - Swatch. They quoted £100 plus to repair it.
I complained directly to Tissot - Swatch as the retailer told me they never responded to him. When I did complain, albeit late, Tissot - Swatch's response might be summed up as "tough" - we quoted a price and were told to proceed. What they have failed to do is explain:
1. How an expensive digital watch like this could go so spectacularly wrong
2. What was actually wrong with it
3. What they did to correct the fault(s)
4. Why it eventually cost £110 to get my watch back
If you have a similar problem make sure you get a detailed quote before proceeding as Tissot - Swatches customer service and attitude leave much to be desired. What is clear to me based on my experience is that Tissot’s claims of quality, workmanship and durability are a myth.

  • Et
    E Tan Mar 19, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I have a Tissot Touch and after a number of years it needed a new battery so I sent it to the service centre in UK, all it needed was a new battery but they quoted £102 including postage back, this is for changing the battery and a service. I agreed because this is not a cheap watch. It came back and the battery worked for about 3 months !!! I managed to open the watch myself and change the battery, £1.99 for 5 from Ebay, took me about 10 minutes to do it. My conclusion, Tissot service in Uk is a scam centre. I will go for cheaper watches like Casio next time. Don't buy Tissot watches.

    0 Votes
  • Me
    Mehul Jain Jul 13, 2011

    Similar Complaint. I had a problem with some of the functions during warranty. The Tissot Touch watch was sent to Tissot Company dealer- they took 30 days for repair- Then immediately after the warranty, the same problems arose- they are asking for siiilar amount to repair the watch, which shouldnt be giving such problems in the first place. Tissot touch watch is an extremely poor advertisment not just for Tissot, but for other Swiss watches as well. Even more surprisingly, it is extremely difficlut ( virtually impossible) for a disatisfied customer to speak to a responsible human being from Tissot. I would recommend- STAY AWAY from TIssot

    0 Votes
  • Br
    Brian Stockport May 03, 2013

    I agree that the prices are high - my Local Watch Shop have just been quoted £67 by Tissot to replace the battery on my T Touch watch which cost around £600 when new. I think that the buyer should beware of purchasing any 'battery' powered high price watch and should investigate service costs BEFORE buying. I have learned my lesson and in future will only buy mechanical watches.

    0 Votes

poor quality

I have a Tissot watch which I bought 3-4 years back and in the last 3-4 years it has gone for repairs twice. everytime I am charged some Rs2000 ( purchase price of watch Rs 10000) amd I am told it requires overhauling. It is so strange my Titan Watch worth less than thousand and bought more than 10 years back still runs perfect with just 3 battery changes in last 10 years and never went for any service and overhauling.

Starnge coincidence is that I also bought Longines wrist wstch for Rs 45000 which is distributed by the same group and that also has gone for repairs within 3 months of purchase and our friends need 7-10 working days to probably be able to find the fault and repair it.

Shameful product quality !

AG

[protected]@gmail.com

poor quality and no customer cervice

My Tissot T touch is 5 years old. During this time it once got mad and stopped responding but a reset (it had to be opened) helped. At some point compass stopped working, just shows something random. Then, after 5 years it really broke and arms were just spinning all the time until battery went flat. I then tried to repair it in UK. After a long search I came across so called SG services (I did not know they are now owned by Swatch). They made me send my watch to some PO Box address, without even giving me any reference/case number or way of tracking it. In about 2 weeks I got a letter confirming the receipt of the watch. After a month I got another letter saying that they want £100 to repair it, I agreed. I have since waited for at least 6 weeks until someone called and asked to pay. But when I tried to call back no-one picks up, just some answerphone complaining about high number of calls.
It is amazing that a branded watch like that is such rubbish quality and it is a real shame that a good Swiss name has been destroyed by this ever-damaging process of mergers. Large company like Swatch will not care for customers and this is what I see.
Shame and scandal. Never ever a Tissot again!

malfunction

I bought a t-touch thinking I was buying the best and it turned out a nightmare!!! My watch was lost by the agent after I returned it as it malfunctioned completly after only 3 months. It was replaced after 9 months, but sadly malfunctioned again after only 2 months. After I took it back I was told that the battery was changed!!! If this watch uses a battery every 2 months, I was better off with a v8 engine on my wrist!!! Now the watch guarantee has expired and so has the watch!!! It has completly malfunctioned again, nothing works accept half the time. I simply have given up on this watch. It is not fair because when I bought this watch I was told 'a watch for life' they should not be selling and advertising this product, it is defective as both my watches resulted defective!! I am very disappointed!!