Tissot’s earns a 1.6-star rating from 0 reviews and 116 complaints, showing that the majority of watch enthusiasts are dissatisfied with their timepieces.
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bad watch & bad after sales service
useless watch
Complaint Rating:
Company information:
Tissot
Iran
I purchased a Tissot PR50 watch for 1, 300 ringgit a year ago. Exactly a year after, my automatic watch stop ticking and so I sent it for repair at Tissot shop in Mid Valley. To my horror, not only they are rude, the sales person actually told me to send my watch to their service centre myself, and he continue by saying, if they were to send it in for me, the repair will actually takes about 3-4 months!
How ridiculous this is? How can a prestige brand like Tissot advertised that it has the best watches when their products can only work for 1 year. I don't know which is worst, their bad after sales service or the bad watch.
expensive battery
I have a Tissot Touch and after a number of years it needed a new battery so I sent it to the service centre in UK, all it needed was a new battery but they quoted £102 including postage back, this is for changing the battery and a service. I agreed because this is not a cheap watch. It came back and the battery worked for about 3 months ! I managed to open the watch myself and change the battery, £1.99 for 5 from Ebay, took me about 10 minutes to do it. My conclusion, Tissot service in Uk is a scam centre. I will go for cheaper watches like Casio next time. Don't buy Tissot watches.
a repair bill
This is a warning to all owners of Tissot Touch Wrist watches
I have a Tissot Touch wrist watch, which I love (or maybe used love), and which is perhaps 4 years old. It cost the better part of £500. It has had continuing synchronisation problems (analogue hand display to digital read out) and eventually the retailer who supplied it said it was more serious and had to go back to Tissot - Swatch. They quoted £100 plus to repair it.
I complained directly to Tissot - Swatch as the retailer told me they never responded to him. When I did complain, albeit late, Tissot - Swatch's response might be summed up as "tough" - we quoted a price and were told to proceed. What they have failed to do is explain:
1. How an expensive digital watch like this could go so spectacularly wrong
2. What was actually wrong with it
3. What they did to correct the fault(s)
4. Why it eventually cost £110 to get my watch back
If you have a similar problem make sure you get a detailed quote before proceeding as Tissot - Swatches customer service and attitude leave much to be desired. What is clear to me based on my experience is that Tissot’s claims of quality, workmanship and durability are a myth.
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree that the prices are high - my Local Watch Shop have just been quoted £67 by Tissot to replace the battery on my T Touch watch which cost around £600 when new. I think that the buyer should beware of purchasing any 'battery' powered high price watch and should investigate service costs BEFORE buying. I have learned my lesson and in future will only buy mechanical watches.
Similar Complaint. I had a problem with some of the functions during warranty. The Tissot Touch watch was sent to Tissot Company dealer- they took 30 days for repair- Then immediately after the warranty, the same problems arose- they are asking for siiilar amount to repair the watch, which shouldnt be giving such problems in the first place. Tissot touch watch is an extremely poor advertisment not just for Tissot, but for other Swiss watches as well. Even more surprisingly, it is extremely difficlut ( virtually impossible) for a disatisfied customer to speak to a responsible human being from Tissot. I would recommend- STAY AWAY from TIssot
I have a Tissot Touch and after a number of years it needed a new battery so I sent it to the service centre in UK, all it needed was a new battery but they quoted £102 including postage back, this is for changing the battery and a service. I agreed because this is not a cheap watch. It came back and the battery worked for about 3 months ! I managed to open the watch myself and change the battery, £1.99 for 5 from Ebay, took me about 10 minutes to do it. My conclusion, Tissot service in Uk is a scam centre. I will go for cheaper watches like Casio next time. Don't buy Tissot watches.
poor quality
I have a Tissot watch which I bought 3-4 years back and in the last 3-4 years it has gone for repairs twice. everytime I am charged some Rs2000 ( purchase price of watch Rs 10000) amd I am told it requires overhauling. It is so strange my Titan Watch worth less than thousand and bought more than 10 years back still runs perfect with just 3 battery changes in last 10 years and never went for any service and overhauling.
Starnge coincidence is that I also bought Longines wrist wstch for Rs 45000 which is distributed by the same group and that also has gone for repairs within 3 months of purchase and our friends need 7-10 working days to probably be able to find the fault and repair it.
Shameful product quality !
AG
[protected]@gmail.com
poor quality and no customer cervice
My Tissot T touch is 5 years old. During this time it once got mad and stopped responding but a reset (it had to be opened) helped. At some point compass stopped working, just shows something random. Then, after 5 years it really broke and arms were just spinning all the time until battery went flat. I then tried to repair it in UK. After a long search I came across so called SG services (I did not know they are now owned by Swatch). They made me send my watch to some PO Box address, without even giving me any reference/case number or way of tracking it. In about 2 weeks I got a letter confirming the receipt of the watch. After a month I got another letter saying that they want £100 to repair it, I agreed. I have since waited for at least 6 weeks until someone called and asked to pay. But when I tried to call back no-one picks up, just some answerphone complaining about high number of calls.
It is amazing that a branded watch like that is such rubbish quality and it is a real shame that a good Swiss name has been destroyed by this ever-damaging process of mergers. Large company like Swatch will not care for customers and this is what I see.
Shame and scandal. Never ever a Tissot again!
The complaint has been investigated and resolved to the customer’s satisfaction.
malfunction
I bought a t-touch thinking I was buying the best and it turned out a nightmare! My watch was lost by the agent after I returned it as it malfunctioned completly after only 3 months. It was replaced after 9 months, but sadly malfunctioned again after only 2 months. After I took it back I was told that the battery was changed! If this watch uses a battery every 2 months, I was better off with a v8 engine on my wrist! Now the watch guarantee has expired and so has the watch! It has completly malfunctioned again, nothing works accept half the time. I simply have given up on this watch. It is not fair because when I bought this watch I was told 'a watch for life' they should not be selling and advertising this product, it is defective as both my watches resulted defective! I am very disappointed!
malefunctions & support
I have purchased a Tissot watch 4 years ago & it stopped working after 1 year.
I returned with the watch & the problem was 'fixed" on the spot.
1 year later the problem returned (same problem) & again I was assured that the problem was fixed.
This happen twice more & only then was the watch sent back to the importer, who said that the guaranty was up & that the mechanism is defective.
This was when I realized that the reason the watch wasn't sent back before, despite recurring problems was that the company/store/importer prefered to find Ad-Hoc solutions as long as the guaranty was in place & only after it was void did they check the mechanism.
I'm very disappointed as Tissot is supposedly a reliable watch maker & here I find that their watchs & guaranties have A SHORTER LIFETIME THEN A SIMPLE NO-BRAND watch.
The complaint has been investigated and resolved to the customer’s satisfaction.
I work for Johnson & Johnson Medical India.I got a Tissot watch as annual Gift from my emnployer on jan 2010.within six months the date was not working and after some days one of the parts fallen some where.Now the other issue is the metal part of the watch started rusting.Because of these issues i am a not able to use my watch and i am under tremendous pressure because such high value gift has gone waste.kindly take this request and make action to change my watch.
Also suggest me what are the process to get change of my watch.
MY TISSOT WATCH OF 4 YEARS OLD WORKED PROPERLY FOR FIRST TWO YEARS OF PURCHASE (COSTING AROUND 8000). THEN IT STARTED SHOWING COMPLAINTS. IT STOPPED WORKING THRICE. SWISS TIME HOUSE EXPERTS SERVICED THE WATCH AND MADE THAT SERVICEABLE...EACH SERVICE COST ME MORE THAN RS 500/-. LAST SERVICING WAS DONE (WHEN WACH BECAME UNSERVICEABLE) TWO MONTHS BEFORE. ( I LOST THE SLIP SO I DON'T REMEBER THE EXACT DATE). TODAY IT AGAIN STOPPED WORKING. I AM FED UP. I SPOKE TO SWISS TIME HOUSE WHERE I PURCHASED THE WATCH, HE SAYS THAT WE CAN'T GIVE THE GUARANTY OF BATTERY. I DON'T WANT ANY GUARANTY. BUT THE BATTERY WAS CHANGED TWO MONTHS AGO. IF THEY PUT A LOCAL BATTERY ALSO WOULD'T THAT WORK AT LEAST FOR THREE MONTHS. THE COLOUR OF DIAL CHANGED AND IT IS WET ALSO. HOW COULD AN ITEM OF SUCH REPUTED COMPANY FAIL FREQUENTLY. IT'S REALLY SHOCKING.
Dear Brkhtw,
My experience with Tissot is similar to yours. The barometer was far from accurate, as I am a helicopter pilot and could check the discrepency everyday.
The company should be taken to task for fraudelent advertising as the watch is not even sweat proof- afar cry from the 30m water proof that they claim.
Just as disappointed as you are and wish publicity be given to this defective product. Recall from Tissot would be only honourable to go. After all they are selling this watch on the basis of being a trusted brand fron the year 1853...!
Regards michaeldaruwalla
lagging behind watch
I bought a Tissot T-Race for 675 CADs, and after five days I regretfully discovered that my new watch is lagging behind. For every 24 hours, it lags by 72 seconds, that is almost a minute and a half per day. I have a collection of 16 other watches, half of which are much cheaper than this Tissot, and none of them had such a problem during the six years I had them.
The complaint has been investigated and resolved to the customer’s satisfaction.
defective watch
I had obtained one Tissot Watch through redeeming reward points available in my account with AMEX. This was ordered during Oct 2008 and within 3 months I noticed that the watch wasnt performing as per my expectations as it started running slow. I immediately complained to AMEX to which they responded back and agreed for incurring repair. They also did that, but immediately after running for next 3-4 months it again started functioning irratically and all of a sudden one of the needle in chronograph dial has also come out. Therefore I again called up AMEX to find out the dealers in Delhi/India who could undertake such repairs, but AMEX couldnt provide me with any valid solutions. Now I feel totally dissapointed and disgusted as even after owning a so called valuable and reputed time piece it failed and more so I dont know where to take it for repairs. On a second thought I think Indian watches are far more better than these so called swiss made watches who claim for something like lifetime guarantee, for instance my dad gifted me a Titan watch in early 90's which is still functioning very well and which needed no repairs/servicing so far except for changing batteries.
The complaint has been investigated and resolved to the customer’s satisfaction.
It was same happen to my T-Cera watch which i bought nearly MYR2K but so dispointed that only can last me just for 2years.
watches for fools
I got a rs.11, 500/- worth tissot watch from johnson, cp, delhi on 29.07.05. After 2 and 1/2 (as if the watch knows the that it's warrenty is upto 2-years) years suddenly the watch stoped working and I had to send it for repair to calcutta as I am from bhubaneswar, and they are charging me rs.5, 000/- (almost half of the price of the watch) with 1 more year warrenty. Is it a joke... I asked them I don't want the watch repair. And stop fooling people that it is company that produce quality watch.
It's a bitter experience, these company are purely cheats. They spend all the money on brand - building and sell people garbage. Beaware of them. Blody... Swish... Watch. F*k of your company and your third-rated watches.
touch functions not working
I bought my Tissot T Touch 5 month ago and touch function is stuck at the chrono mode. Just cant get it out of this mode digital display. Just woke up one day and it happened over night. I will see if warranty covers. But by the press I have been reading on this watch I suppose it will work for another 3 months and back to the same story...
I will keep you updated. If you looking for a reliable watch, stay clear from Tissot.
I have purchase a Tissot T Touch less then 2 years ago for more then a thousand dollars. Hardly wear, notice watch malfunction when put it on few days back. Approach Tissot Authorised Service Centre in Singapore and informed by them need major repair after an hour check. No evident of mis-handling and inform by service centre need to pay at least more then $300 over for repair. Inform by service centre fault untraceable, quality no issue. Warranty card missing, bear no further assurance on product. If you are looking AND PAYING thousand over to have a branded watch to function well for more then two years. Your choice to consider Tissot or just a normal watch which can last more then 2 years after purchase. Swiss Watch still the Best? Thank You
Same thing here in Mexico, I got my watch and after 6 months same ###.. Send it to Tissot representant and got it back after 3 months... one week later i have the same issue...
Same problem here. After 12 days watch got stuck in chrono mode. I returned it and got a brand new one. after 2 months the watch started skipping an hour every 5 minutes sent it for overall server ($240) and now the 2nd watch in less than six months is stuck in chrono mode. Does anyone know a solution to this never ending problem with the Tissot T-Touch getting stuck in chrono mode?
terrible experience!
Beware... The watch industry has a little game they play with the "water resistiveness" of watches. As a firefighter and avid outdoorsman, I wanted a functional, good looking watch. I was shown the T Touch and amazed by the gadgets it has. After owning it for only 6 months, it died. I sent it in and they repaired it with no explanation of the problem. Just recently, at 2 years old, it began to spin backwards and had a blank LCD display. This occurred in Mexico while swimming/floating in the pool. I sent it in again and was told that it will be $320.00 to repair due to rust in the movement. I was not very happy and stated I was not going to pay this. After further discussion, they asked what I was doing with this watch when it broke. I told them and they replied "you can't do that with this watch". WHAT? It is rated to 50 mtrs, which they replied that this watch is splash proof only. Maybe I am naive, as I am not a true watch enthusiast, but I took its rating at face value. I figured 50 meters was 50 meters. They stated that if the watch were gently lowered in the water, it would be fine to 150', but once you moved your arm, it would allow water in and destroy this watch. I guess this is standard in the industry. This watch is geared toward the adventurous... take it skydiving, take it rock climbing, go hiking... but for the love of god... do not wash your hands with it. Now I have to make a choice.. spend the $300 to fix this paperweight or put that towards the TAG I should have bought in the first place. If you only wear this watch around town... it is great.. I loved it. If you don't sit behind a desk your entire life... I would reconsider. Google "T Touch problems" and you will see I am not the only one. I wish I had before paid that much for a watch that will sit in my drawer now...
tissot watch
I am a gadget freak. It is a good thing that I don't work for Sharper image and the like because I would certainly be insolvent. Anyway I get a Tissot T-touch Titanium for Christmas and love the watch. 3 months later it just quits. No problem probably jusart needs a battery...I take it to the local watch guy to put a new battery and to my surprise he tells me he will not touch it and I need to send it to Tissot. So now I take it to the jewelry that sells them and they write up a ticket and send it to the factory. I am starting to feel a little fear because I can only imagine how much repairs could be for the watch and I am thankful it has a two year warranty. Four months...yes...120 ndays later the jewelry store calls anbd tells me it is going to be 250 bucks for the repairs. Wow...could it be true that the factory itself doesn't know what their own warranty is? Lots of little red flags start popping up...I truly fear that my watch is a lemon...and that I will be in the local food lines before I know itbecause of the costly repairs it is sure to need. Ok after they quoted me the cost and after I told them it was under warranty about 30 ndays later I get the watch. I am hoping this is just a freak thing and it will keep on ticking like it should for years to come. Wrong! Three months later i am sending it back for the same problem and also one of the little buttons popped off somewhere and)) I need another one (this is a cosmetic problem..True to form and in line with my low expectations I get the watch back 4 months later along with a bill for $80 american dollars for the freakin cosmetic button part. I don't object because I want my watch back. Long story short my 2 year warranty equals a little over one year because I didn't have it for over eight months. Ok this brings me to the present. The other day my watch falls off my arm. Thank goodness it fell off at home because had it been at a ballgame or the airport or any other public place I probably wouldn't have noticed it missing for sometime. I am thinking that the pin gave out and figured this is one repair I can handle myself...WRONG!...the pin didn't fall out...a piece of the titanium watch band clasp had dissapeared...the piece that holds the pin. I do not want to send it off for fear of a $200 bill and it taking 6 months to fix. I am now trying to see if I can just buy the part and fix it myself only to find that there is no website...no one on ebay...nowhere is this part available except thru...guess who...Tissot. Don't walk but do RUN away from this watch company...I have never been so disapointed in a watch or a watch company...save your money and your sanity at the same time.
Yes I completely agree with the quality of these Tissot watches. I received a lovely 30th birthday present from my parents, a tissot watch that costs almost $1k. 2 years later the hand timepiece loses time (digital is ok). I figure it is the battery. Change that, still the same problem. I send it to swatch for repairs and they do something ($200 later). A couple of months later the same issue reappears. I send it back again. They keep it for a week, run some tests and send it back to me saying it is fine. This has happened about 10 times now. Each time they have it they keep it for 1-4 weeks, don't do anything and send it back. Every time it gets back to me it lasts anywhere from 2 days to 2.5 months before the same problem reoccurs. I have given up, completely over the whole process. Won't be buying a tissot watch ever again!
yep had the same problem I was sold on this watch whilst on holidays, well its not every day i am in switzerland is it? being from Australia and was really sold on the whole Swiss make quality watches blah blah blah story from the tour guide who incidentally had one himself and we were taken to where apparently all tourists go to get swiss watch bargains shop well ripped off anyway I outlayed something like $850 Aussie bucks the most amount of money (and last time) I have outlayed for a watch ever I got home and after a while 6 months or so i noticed the pusher buttons were jamming up and then the screen blinked continuously and the touch fuction stopped furious I went searching for my warranty certificate could not find it anyhere in the box so i sent Tissot or Swatch who owns hem a cranky email and they replied and asked me to send it in well they fixed the watch which was nice of them and sent it back I vowed never to wear it except going out and bought a cheap kmart watch to wear day to day well 3 months ago i have wore it maybe a dozen time since getting it back it has been sitting in my wifes jewellery box and yep the buttons are all jammed the touch function has failed and the screen is blank again i have given up and ya know what the kmart crap watch is still goin...
And i caught up with a guy who went on the same trip
recently who was also sold on the tissot swiss masterpiece
and his watch too is on the blink and is now out of warranty
useless watch
I bought T-Touch Tissot watch for 500 American dollars 2 years ago.After one year,water got into my water proof watch!(I never washed my hand.only because of my hand's sweat).so, I sent it for repair .It had only worked for 6 months after repair and I took to their service department.They told me I have to spend about 200 american dollars in order to have my watch fixed.
I want to know how can a famouse compant like Tissot can announce that it has the best watches when one of their best products can only work for 1 year and then you must throw it away.I think this company must not have these false advertisements about its watches.
Yah you are right tissot watch specially touch screen are not reliable waste of money always have the sensor problems so folks dont buy this watch
Don't ever buy a Tissot T-touch. i bought mine at a jeweller in the Nethrelands.
After about 6 months several touch functions started to disappear, first chrono, then compass, etc. I had it repaired, within warranty, which took around 2 months!
6 months later, exact same issue, again repair, again repair taking 2 months.
This time the jeweller wanted to charge me 160 Euro but I simply refused to pay, and finally he settled (actually, the jeweller is now bankrupt, possibly thanks to Tissot crappy product quality).
One year later, same problem again. I didn't bother having it repaired again as the problem keeps returning, casusing me to essentially losse another 2 months of watch per year.
Absolute crap. They look nice, but Swiss quality apparently isn't what it used to be. Looking at the sheer amount of issues with this watch, the design is far from well worked out and very non robust.
Tissot, recall the stuff, of pleae go bankrupt.
I bought my t-touch 3 years ago. Was flashing batt on screen. Bought a battery and replaced it like I have in the many watches I have had in the past. The watch never re gaged. Tried another battery still nothing. Had it looked at by a repair shop. I was told it needed 850$ in repairs. I paid that for the watch. I sent 2 emails to the company and they did not even respond. So I am stuck with an expensive paper weight!
i have a very similar story. My T Touch has lasted for some time about 4 yrs before the battery died. i have now been told that the watch is discontinued and i have to have a compulsory upgrade! they gave me the code of the replacement watch and said that it would cost £167 (about a third). i looked up the watch they have offered me ... this watch is also discontinued.this begs the question are they offering me an old stock watch and cleverly getting ride of old stock? i then asked if could change the watch to cheaper model such as the sea star or the Trace and pay the difference, they said no. Im shocked that a suposed quality brand have such a poor quality product and service. surely a watch should last a lifetime with the ability to replace a battery? I'm frustrated at their lack of support. this watch was brought for me as a graduation present from my mother, she worked very hard to save enough money to buy me this watch. My only options seem to be give this company more money for an inferior product or keep a non functioning watch.
this is not acceptable and id love to have some feedback from Tissot.
good news. I had bought a t touch watch before five years. I had sent it three times to repair in this period. To be homest with you, i have never been asked to pay for the repair. In the last repair, tissot has offered to me to get a new watch for 200 euros. Seems therefore that there are lot of issues, but in my case i can say that tissot has reacted and done what was in their hand. I like this waych, and hope that i will not have any issues in the new version
I have had three Tissot Touch watches. First one needed repair due to general function failure after only 6 months. Went back three times before they replaced it. The replacement watch fell off my wrist due to pin failure and dropped in to sea after year of ownership. I have been very happy with My Casio G Shock but friends gave me Sailing T Touch which again ceased to function after six months. Tissot had the impudence to suggest I might have knocked it while sailing! In my view these watches are a gimmick and not fit for purpose. I agree they look good. Almost any other watch at this price is the better buy. Very disillusioned.
All these posts sound exactly like the experience that I had with my T-Touch. I loved it for the first two years, but then the first breakage occurred. After the repaired it under warrantee, it happened again in less than 1 1/2. They were courteous enough to repair it again after I refused to pay $200 for the repair. The third time it happened, they outright refused to fix it or replace it as it was by then and old model. I either had to pay $280 for a brand new watch or be without my coveted watch. I chose the latter. How can an expensive, well known and respected brand like Tissot produce such a lemon and not stand by their customers. Since this experience, I bought a Tag Heuer and refuse to even look at another Tissot. I am a sworn enemy of this company now. I don't think anyone appreciates throwing money away, but this experience really turned my off of this watch maker.
I bought my Tissot watch on Apl 2012 from Khimji, Bhubaneswar.It started giving problem just after a month. I submitted the watch for repairing. Got back my watch after a month . Again it stopped working and sent that for repair.when ever their is a problem they used to take atleast a month for repair.I faced this problem thrice within one and half year period and now the watch is with the shop within the warranty period.If the watch behaves this way within the warranty period then imagine the fate after the warranty.
Noway I am going to accept this watch and definitely going to file a consumer case against the company. Useless watch and waiste of my money. K[censored]ish Dhal
i buy tissot t touch 3years ago i send to service centre bcase compas lighgt and time got problem then t sevice centre ask me mybe batt must to change so i say ok i change t batt after day tmrw t service centre call me than tell me t watch cannot used and must to up grade and change the new one give me 50% for t same watch and my old watch service centre take it back...how can tissot can b like that t watch is not cheaper but t service and the watch is so bad...im so dissapointed, , , , , , better i buy casio cheaper and long time can use like my dghtr watch...so i never and ever want to buy tissot again
Wow, I purchased my Tisso Touch 4-5 years ago in Jamaica. Watch started to go crazy a few days ago, now low battery. I am skeptical about sending it in for repairs, anyone have an email address for someone in management at Tisso that can get things done ? Email me at jemakltd@gmail.com
defective watch
My name is Jakob Barak I am a pilot and an electrical engineer from israel. I purchase a Tissot T Touch watch tow years ago, Mainly on because that my father was an pilot in the second world war and his Tissot watch not only passed the war is also work till today (from 1930). Obviously today Tissot are fare away from that.
My first Tissot T Touch watch become out of order three months after I bought it, then thy fix it and it stop to function again after three months, and was spoiled again and again 4 times.
For my completion thought that the exchange of the clock is implicit, but not in Tissot. For them it is reputed as favor, and after fight and many letters it was exchanged the watch to a new one, and I wish that it was end of the story. But in the new watch the amazing story repeated himself, And as of today the new watch was spoiled already three times. There is to point out that on Angelina Jolie in the movie of the watch look wonderful, But in my opinion it is not enough, and it also should work sometimes. The second time already I did check in the internet forums and turn Out that it is not only my problem, and I have 5000 mail of people all over the word that have the same problem with Tissot watches. Ironic the representation in Israel gave service over the her buoy, but to know Tissot reparation on the sorrow and the time is identical watch or more inexpensive. (it in an attempt that impossible to buy omega).
The watch is built with functions to the pilots but with reliability of market in Thailand.
Jekob barak.
I am the good supporter of Tissot T-Touch for years starting from the first edition. The customer service was good for helping me to exchange the watch spare-parts internal when malfunction took place years ago, only charging me the battery exchange charge only. Finally, they found there were no spare parts anymore and suggested me to buy the second edition in 2014 at HKD2000. Recently, I found my watch blink "bate" and went to repair shop for battery renewal last week. The girl told me that there was rusty inside and need additional +HKD1000 for spare parts and water-proof. I felt astonished because of putting in a drawer for almost 2 years. I never take shower wearing watch which Tissot hasn't improved on waterproof anymore. This made me feel Tissot declined customer service and couldn't offer usual assistance.
They have just tighted the pin of belt and have taken Rs100/- for that thing and no bill was issued for that repairing.
I replaced my battery - the original lasted a quite few years - I knew there was an issue regarding the synchronization of hands and digital reading so I checked online, before hand, to see how this was done. I replaced the battery and did the necessary push button 'reprogramming' and all worked fine. However I now find that the negative push button is loose, others ok. When I say loose I mean that the button swivels whilst the other two do not, the watch body should prevent the button swiveling. I do not think this can because of the battery change, although I can't think of any other cause. I like the watch but I am concerned that this fault is symptomatic of a problematic watch or a little high maintenance for me.
1. How did they get my credit card #.
Hi, Am from Goa, India. I bought this t touch watch on Royal Caribbean ship. After a year it stopped working. I took it to the service centre in goa, but what a waste, I had to pay Rs 10000 .
They replaced the module. After 3 months same problem started again.
Till date I have wasted Rs 20000 on that piece of ### t TOUCH.
Thanks to TISSOT.
have had a lot of problems with my prs 516 quartz chronograph and it lead to suing the Tissot and the store I bought it from they sold me a LEMON WATCH!
I won at court and the store was pissed at me like I did something to the guy and after the whole agenda and turbulence Tissot was forced to produce a new watch for me at the swiss factory and deliver it to the store the day came and when I entered the store they told me to go away then I called authorities and they possesd the whole store for a day and got my watch and ending up the store man paying a fee of 600 us dollars, I think he got what he deserved that ###!
This was an authorized dealer for tissot can u believe that ###...
I will never ever buy another watch from tissot and recommending anyone of doing that! Just scrap metal.
The new I have got is in excellent condition no wonder it required the state to get me a clean one indeed!
BUYER BEWARE DO NOT BUY TISSOT THEY SUCK HUGE DONKEY BALLZZ!
I have had a lot of problems with my prs 516 quartz chronograph and it lead to suing the Tissot and the store I bought it from they sold me a LEMON WATCH!
I won at court and the store was pissed at me like I did something to the guy and after the whole agenda and turbulence Tissot was forced to produce a new watch for me at the swiss factory and deliver it to the store the day came and when I entered the store they told me to go away then I called authorities and they possesed the whole store for a day and got my watch and ending up the store man paying a fee of 600 us dollars, I think he got what he deserved that ###!
This was an authorized dealer for tissot can u believe that ###...
I will never ever buy another watch from tissot and recommending anyone of doing that! Just scrap metal.
The new I have got is in excellent condition no wonder it required the state to get me a clean one indeed!
BUYER BEWARE DO NOT BUY TISSOT THEY SUCK HUGE DONKEY BALLZZ!
Approximately 3rd ago I bought a tissot at duty free PePenPenanPenang, Malaysia. To date no problems.
Hi all,
I've got a Tissot T-Touch for ... 6 years. I have been using it without a problem for that time, with the original battery. When I changed it, also with an original one (Renata - They say), it only worked for a few months. The next batery for a few hours only... It's out of waranty now, so there is nothing I can do. Considering the money you pay for one (~500 EUR), they should work a lifetime...
Too bad... I realy enjoy quality products, but it's not like in the old times...
Good luck.
PUT SIMPLY - DONT WASTE YOUR MONEY ON TISSOT TOUCH WATCHES!
Mine worked fine for 6 months. It has had a few problems making it useless. The touch screen is faulty or the mechanism gets stuck in one mode. Tissot head office promptly fobbed me off to the Sydney Australia service people. I simply can't be bothered takinhg it into them. REad "JUST DONT BUY ONE! 30th August 2011 to find out why. I paid AUS$1, 000 for this piece of crap and I am bloody angry as hell. If I sell a faulty product, I replace it on the spot to keep the customer on-side. I once bought a $10.00 fake Rolex in Bangkok because I left my 12 year old Seiko back in Sydney. The fake Rolex is 4 years old, looks kool and still works OK - for $10.
tissot t-touch watch is not reliable at all!
I bought the Tissot T-Touch Watch 3 years ago for around $800. But the touch screen sensors are dying one by one.
After googling around, I found out that I am not alone with such problem, the touch screen problem is rather common problem for t-touch owners all around the world.
I sent few email regarding the poor quality watch to Swatch Customer Care from Tissot Website. So far no single reply back from them.
I went to their Customer Care in Singapore, they simply asked me to send the watch for service with service charge of $178 (almost 1/4 of the watch price). I asked them the reason why the so called swiss technology is so unreliable. They simply told me that 3-4 years is reasonable for servicing the watch.
I was shocked as my Japanese technology Casio Protrek tripple sensors watch still function very well. the Tissot which carry the swiss flag as part of its logo could not work for more than 3 years.
I believe the upkeep for paying $178 for every 3-4 years is way too high. if the watch really got design or technical problem. Tissot should bear the cost, in stead of asking consumer to pay for the repair every 3-4 years. It should not be the way for money generating.
I send a tissot watch for repair and it doesnt have any wear and tear issue but turely mechanical. The service center asking for AED 540 dirhams (USD 147) to get it repaired. The watch was given for repair on 6/06/2023
is it right?
Every time change the battery there is always sensor problems like the screen its not functioning this watch is not reliable
Purchased the watch in June 2022. In September the thermometer displays 576 degrees and the altimeter displays 900 meters. I live at just about sea level. How can I reset these displays?
Hello, I got my Tissot Touch Solar T091420 A/ FCL U6D R2T/ 15 B C0095687 as gift three years ago, and now have detected a blob on the display (up in the middle part of the display under the centrum part of the clock face). Read about that issue, and asked Tissot about that issue on their pages- the only reply was that I have to contact local service.
Didn't expect that from watch of such caliber.
The customer representative has no experience and didn't pro ride requested information about trade in which made it longer for waiting time. And some more, swatch group didn't even honour 2 years international warranty for the service and requested repair fees of $400. wtf!
I thought Tissot was a great company. I bought a tissot touch and within a year the troubles started. I gave it for service and learnt that the watch was literally screwed up. The screws on the back were rusted and was broken when the service engineer trued to open the back case to change the battery. The watch had to go to delhi for se vice from chennai. It came back after 5 months. Soon within a year it stopped again. This time I took it to the service centre. I had to wait for a couple of days to know the problem. The service centre examined it and said that the case had to be changed and it would cost me 70, 000 rupees. This was more xpensive than the watch itself. It sounded ridiculous. They have sent it to the service centre in delhi to get their opinion.
The conclusion is, don’t buy the tissot touch. It is a promlematic watch. The company remains insensitive to the complaints
I sned my 2 T Touch for battery replacement both are working properly only dead battery for 2 days, after changing the battery the other watch compass function is not working after pressing the crystal glass, i managed to put it in calibration, since i am not sure how to so this I returned it to the service center, the technician check it for 45seconds and immediately advised that it is a sensor problem. They asking me to pay $400 for servicing WHICH I DO NOT AGREED! I argue that the watch is working properly no issue at all only battery is dead and you are asking me to pay $400 after you changed battery and mess up with my watch... inam bery much disappointed with this! They actuall ask me to leave the watch and call me after 2 weeks will see and I will post another update here! thanks for hearing guys!
I bought a tissot Powermatic 80 watch from singapore airport terminal 2 on 23rd April 2017 .
The watch stopped working today
Would like to know where can I send it for repairs .
I live in Patna, Bihar, India
I will be travelling to Mumbai on 23rd May 2017
Is it possible to give it to a authorised service centre of tissot in Mumbai for repair
Hi, I am using Tissot T Touch watch, due to some technical issue my watch is not working. I tried so many times to reach out to customer executive in Delhi with no response, no one from the technical team assist me.
Please help me to sort out my issue.
Regards,
Saurabh Khullar
91 [protected]
It's been 3 days since I bought the watch and it's showing signs of heavily weathering around the holes of where one locks the watch . I am absolutely disappointed to see this happening with a special edition watch and with tissot brand. Please help me with a solution to this
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Tissot addressChemin des Tourelles 17, Le Locle, 2400, Switzerland
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I have a T-touch since 2010 and it ha been presenting failures since the day I bought, I thought it was a serious company... ridiculous...
I have similar watch model (PR 50 moonphase), and after 3 years it's broken exactly the button for adjusting the moonphase. This is disappointing quality. Such watch does not not worth the money.