Betsey Johnson
Reviews and Complaints

I gotta say, I'm pretty bummed about my experience with Betsey Johnson. I put in an order back in November '21 for some pre-sale boots that were supposed to ship out on January 22nd. But then I got an email saying they wouldn't be ready until March. Okay, fine, I can wait. But then March came and went and still no boots. I reached out to customer service and they told me they were delayed until April. Alright, I guess I can wait a little longer. But now it's June and I still haven't received my order.

Honestly, I wouldn't recommend ordering from them. They seem to have a hard time delivering orders on time and their customer service isn't great. When I reached out to them about my order being delayed, they didn't seem to care much about my frustration. It felt like all they cared about was getting my money.

I gave them one star because that's the lowest rating I could give, but honestly, they don't even deserve that. I'm really disappointed with my experience and I don't think I'll be ordering from them again.

Betsey Johnson's website, betseyjohnson.com, is a bit of a mixed bag. While they offer a wide variety of products, including clothing, accessories, and home decor, their shipping policies can be a bit frustrating. If you're looking for overnight shipping, you're out of luck - it seems like they ship whenever they feel like it. If you need your order by a certain date, be sure to order well in advance to avoid disappointment.

Unfortunately, their customer service leaves something to be desired as well. Whether you try to contact them via email or phone, you might find that they don't seem to care about your concerns. In fact, they might even find it amusing when you're upset! It's a shame that they don't seem to prioritize customer satisfaction, especially when you're paying extra for shipping.

All that said, if you're willing to put up with the shipping and customer service issues, there are some great products to be found on betseyjohnson.com. Their clothing is fun and playful, with plenty of bold prints and bright colors. Their accessories are equally eye-catching, with everything from statement jewelry to quirky handbags. And if you're looking to add a little whimsy to your home decor, they've got you covered there too.

Overall, if you're willing to take a chance on betseyjohnson.com, you might just find some great products that you love. Just be prepared for some shipping delays and less-than-stellar customer service along the way.

I recently made a purchase on Betsey Johnson's website and I have to say, I was a bit disappointed with my experience. As a Canadian customer, I was aware that there would be an exchange rate to consider, but I was not prepared for the additional fees that came with shipping. By the time my products arrived, the amount I had paid had almost doubled!

To make matters worse, a month later I received a bill from FedEx for an additional $104.00 for duty and shipping. This meant that I had paid three times the cost of the products I had purchased. Needless to say, I was not happy with this outcome.

I would caution other Canadian customers to think twice before making a purchase on Betsey Johnson's website. While the products themselves may be of good quality, the additional fees and charges can quickly add up and make the purchase not worth it in the end.

In my case, I ended up paying over $300.00 for items that were priced at a little over $100.00. This left me feeling ripped off and frustrated with my experience. I hope that Betsey Johnson's team will take steps to address these issues and make the purchasing process more transparent for customers in the future.

Overall, while I appreciate the unique and fun designs that Betsey Johnson offers, I would caution other customers to be aware of the potential costs and fees associated with purchasing from this website.

I bought a real nice piece of luggage from Betsey Johnson's website for $350. It came with a warranty for 5 years, which made me feel real good about my purchase. But then, I used it just once and the area above the wheel busted open. I was real upset about it, so I took some real detailed pictures and sent them to Betsey Johnson. They told me I had to file a claim with some company called 24/7. I did that, but after 10 days, I still hadn't heard anything back. So, I reached out to Betsey Johnson again and they said they'd have 24/7 contact me. Finally, they did, but all they said was that there was nothing they could do. I'm real disappointed with how they handled this and how they didn't seem to care about my problem or their warranty.

I bought a Betsey Johnson purse for my daughter, it was a cute pink crossbody. She kept it next to another Betsey Johnson purse that was black and when she took it out to use it, the black color bled onto the pink purse. I was really upset about it, so I contacted Betsey Johnson customer service and sent them pictures of both purses. I was hoping they would help me out, but they didn't. They told me to go back to the department store where I bought it and follow their return policy. I was really disappointed that they wouldn't stand behind their product, especially since I had proof of the issue.

I'm not sure if I'll buy from Betsey Johnson again. It's a shame because I really liked the purse and my daughter loved it too. But if they're not going to help me out when there's a problem, then what's the point? I understand that things can happen, but it's how a company handles those situations that really matters.

Overall, I think Betsey Johnson has some cute stuff, but I'm not sure if I can trust them anymore. It's a shame because I know a lot of people who really like the brand. But if they're not going to stand behind their products, then what's the point? I hope they can improve their customer service in the future.

A MESS! Finally, after a few more phone calls and emails, Betsey Johnson agreed to replace the damaged suitcase. It took a few weeks, but I finally received my replacement suitcase. The new one seems to be holding up well so far.

Overall, I am happy with my Betsey Johnson luggage set. The suitcases are stylish and unique, and I always get compliments on them when I travel. However, the customer service experience was frustrating and time-consuming. I wish it had been easier to get a replacement for the damaged suitcase.

Despite the issues with customer service, I would still recommend Betsey Johnson luggage to others. Just be aware that if you do have any issues, it may take some effort to get them resolved.

This website is not the best place to shop! I wouldn't recommend buying anything from here!

The shipping fee is a whopping $50! That's way too much! And when you get a tracking number from FedEx, it's not even your tracking number! It's not even your package! What a rip-off!

If you look really closely at the website, you'll see that your order is shipped to Connecticut first and then shipped through USPS. And you don't even get a tracking number! That's so confusing! They should put that information in the confirmation email and receipt so people know what's going on.

This website is so shady! I can't believe it! I've been a huge fan of Betsey Johnson for 25 years. I've even met her and worked in her boutique! But I will never buy anything from this website again! If people knew what was going on, they would cancel their order right away!

I still love Betsey Johnson and I will continue to collect her work, but I'll buy it from somewhere else! Don't waste your time or money on this website!

I recently made a purchase on betseyjohnson.com for two pairs of shoes. I was excited to receive my order, but unfortunately, only one pair was delivered to me in August. I paid in full for both pairs, totaling $286.75. The Vincent silver shoes that I ordered were back-ordered until the end of August, which was okay with me. However, the back-order date was pushed back again until September 29th.

I waited patiently for my order to arrive, but I never received an email stating that my order had shipped. I decided to contact customer service to inquire about my order status, and only then was I given a tracking number. Unfortunately, the tracking number was invalid through Airterra, the shipping company. I reached out to Airterra for assistance, and they informed me that Betsy Johnson had not provided them with the merchandise.

I was disappointed and frustrated with the lack of communication and honesty from Betsy Johnson. I tried to get an honest answer from them, but to no avail. It was clear that they had mishandled my paid-for shoes. As a loyal customer, I expected better service from Betsy Johnson.

I believe that Betsy Johnson should be appalled that her name is associated with such poor customer service. I will never order from them again. I would rather go to Dillard's, Macy's, or any other retailer for shoes. Betsy Johnson, you should be ashamed of yourself.

I recently decided to give betseyjohnson.com a try after using Amazon's Try Before You Buy feature and falling in love with a pair of Betsey Johnson shoes. I thought to myself, "Why not buy directly from the source instead of going through Amazon?" Well, let me tell you, that was a mistake.

After placing my order, I waited patiently for a shipping confirmation. Two weeks went by and still no word. I decided to reach out to customer service to inquire about my order. They responded, thanking me for my patience and letting me know that they were extremely busy but my order would be shipped soon. Another week went by and I received a refund and an email informing me that my order had been canceled because the item was out of stock. They did offer me a coupon for 20% off my next purchase, but I was disappointed and frustrated.

To make matters worse, I went back to their website and saw that the exact shoe and size I had ordered was still for sale. I was half tempted to use the coupon and try again, but I didn't want to deal with the hassle of waiting and uncertainty again. Instead, I decided to order from Amazon and had my shoes in hand just two days later with no issues.

It's a shame that my experience with betseyjohnson.com was so disappointing. I really wanted to support the brand and purchase directly from them, but the lack of communication and confusion surrounding my order left me feeling frustrated and let down. I hope they can improve their customer service and inventory management in the future.